02 Broadband

02 offer mobile broadband in the form of a dongle. “No more searching for Wifi hotspots. Connect from the library, office, even the pub with our mobile broadband.”

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30 Customer Reviews of “02 Broadband”

Review by brennan_a, January 2, 2015

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Hi

I’m with O2, for over 6 months and its great 10mb to 12mb. We are very happy with the speed and their service. You need to do your homework.
I was in the same predicament as most mobile broadband users re finding a suitable mobile broadband provider in my area.I spoke to all of the operators (mobile broadband) and I reviewed their coverage maps. They all indicated that they had coverage in the surrounding area. That’s where it ends. Until you try each of them you won’t know for sure which will suffice for your particularly requirements, and that can turn out to be quite expensive.
Before you decide on an operator, you should really know which mobile providers are operating at your house/office and their associated signal strengths. Signal strengths differ a lot at each corner of your house depending on the signal source. The operator’s returns policy for hardware is very strict.
A few friends of mine and I recently purchased a device, which allowed us to view the providers in my area and their signal strengths 3G & 4G. We were very surprised with the results, and in the end we made the correct decision in signing a contract with a provider which provided the best service in my area. One of my friends found good signal at the bottom of his garden and we ended up plugging his dongle into a 3G wireless router in his garden shed and connecting the shed to his bedroom via Cat5 and the rest is history!

Let us know if you think I can help with our gadget, we could carry out a survey for you. I know how frustrating it can be in choosing a provider.

Regards

Review by spongerBob, February 18, 2013

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im on 02 prepay, i find it super fast upstairs in my house. occasionaly doesnt read the data i have used from downloading movies and because its PRE pay ….u dont pay 🙂

Review by Agnes, January 1, 2013

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I agree with the well put responses posted previously- stay away from O2- despite their very helpful customer care staff the company policy itself seems to be based on fleecing their users!

I’m on student broadband at the moment, which should be costing me a tenner a month. I went away for two weeks before the Christmas so for two weeks of the month I didn’t use it at all. I downloaded a couple of series and found out today that they charge extortionate amounts when you go over your alocated usage (which I have by about 10 gigs) if they charge at a rate of 1.6 euro per MB then I’m pretty much screwed. As a student (who they know well is highly likely to go over this limit) I cannot afford this so I am going to completely ignore the bill when it comes in and change to another provider.

Talk about shooting themselves in the foot in the long run…they do not seem like a very ethical company in this regard. I would not advise them to anyone.

Review by Alex, November 21, 2012

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The Internet provider from hell !!! I am unfortunately with o2, tried 3 and some of the other muppets all the same .Speed turned out so so at the start then a few months back but then downhill very fast. I have been out of work for a while now and trying to get work. Was supposed to have a conference call earlier with a guy in the States who is in the middle of the mountains in a place thats more rural than anywhere in Ireland and yet he still gets a “FULL BROADBAND ” connection.
Calling what isn’t even dial up of 10 years ago broadband is a complete joke and completly false but hey, thats Ireland again for you…they know they can get away with it.
Incidentally the same guy over there explained thats why all the big companies come here , because they can get away with anything they like . Most of the big ones who we can’t name here have or are under investigations by various different federal authorities…ah but we’ll take them ….jobs right !!! Gombeens again.
Envy the younger guys who can just emigrate, not that simple when you have commitments .
have to also laugh when our politicans and I mean all of them say Ireland can be a centre of excellence for this and that etc …….. it’s a centre for pulling strokes thats it!!!
Technolgy hub my backside.
02 ARE JUST A JOKE ……. Unless you are one of the lucky ones that can get UPC cable or line of sight broadband like me you are stuck. Again no line of sight no broadband.

Review by Seamus McGill, November 20, 2012

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O2 broadband is great for those of us who are old enough to feel nostalgic for the days of dial-up internet. Remember waiting several minutes for that jpeg of your favourite “actress” to load? O2 have faithfully recreated the experience.

Tired of youtube videos streaming instantly? With O2 broadband, you have time to go make a cup of tea while it loads. Hell, you can make a 4-course meal and enjoy a few games of chess while it loads.

Do note that their €19.99 monthly charge is merely a suggestion. My first bill was €380, so keep an eye on your download limit! I recommend avoiding sites with pictures or videos on them. And turn off those megabyte devouring antivirus updates!

Their customer service is excellent if you suffer from abnormally low blood pressure and want it raised.

Experiencing a broadband problem and want to contact them? Simply call them from your O2 mobile phone, right? NO you idiot! You will be put through to mobile phone customer care, with no broadband option. What you have to do is call them from your mobile dongle. Shout into it or something.

All in all, a service I would highly recommend to my ex.

Review by anthony, November 9, 2012

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anthony’s favorite

super fast and juicy

good for paudy

Review by Simon Brown, October 29, 2012

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Whatever you do – stay away from 02! I have been using 02 for my broadband for a few years now. I do not feel like a valued customer, quite the opposite. I have made many complaints about how poor the quality of service in my area is. Their customer service told me that the best thing I could do, was to get as many people as I could who live in my area, who use 02 broadband, to complain about their service. Then maybe there might be a chance that they will considering fixing the situation. In the meantime, they are quite happy to charge me for a service that half works. 02 only care about their corporate customers, every one else is just a nuisance as far as their concerned. Whatever you do, I urge you to go with one of their competitors!

Review by Alex Windia, October 27, 2012

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Absolutely terrible service. I use the prepay 02 Hotshot and it’s a constant source of annoyance. The 02 network is prone on failing, and the reception in an area such as Dublin is disgraceful for such a busy city. 02 should be ashamed.

Review by mariaseptember 2012, September 16, 2012

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I signed up for O2 hotshot in july. It worked for one week and completely stopped. Rang the hotline at least 4 times and on average was treated dismissively. They told me that technicians could not get to my area to fix my problem. Yet other neighbours have had no problems. I waited two months patiently and even visited the nearest store who told me to deal with customer service. Finally, after 3 months they rang me to tell me they could not fix the problem and they would cancel my account. Customer service is appalling. Their lying deceitful salesmanship has no boundaries!!!!!!

Review by Jonjo, September 8, 2012

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I use the prepay USB modem and the service can at best be described as just so so. Where I live , I have got download speeds ranging from a max of about 1.6 Mbps to a low of around 0.25 Mbps , depending on the time of day. Uploads are just as variable and ping is rarely below 80. I would not commit myself to a contract even though prepay is poor value. 20 euro gets you a miserly 5 gb for 30 days. However, I will say that the service has never stopped completely, so it is always possible to do some online activity.

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