All wireless internet is shit, but 3 are the least shit of them all… but still shit.

I signed up with 3 3 weeks ago, we where really happy with it, until I checked our usage 4 days ago. We had gone over our usage by 20 euro! So i was a little annoyed and talked to my house mate about it. We had both been watching shows online and had skype calls so we thought it was down to this and decided no to do that until next month that we would just be careful not to go over our usage again.
However my house mate wasn’t feeling well and decided to watch one episode of Glee from channel 4. (fair enough i though sure its only a few euro) ONE EPISODE COST US 50EURO!!!!!!!!!!!)
And she didnt even finish watching the whole thing. 50 EURO!!!!!
so we are 3 weeks into our contract and terminating it today, they can take us to court if they want there is no way that can be justified. pure robbery.
although to be fair it is fast and reliable but i live very close to dublin.

Wrote a long review but lost if when connection dropped .
Three crap ,has been for 2 years cancellin tomorrow.
DONT DARE SUBSCRIBE least you love HARDSHIP AND S**T

I used 3 Broadband when I was at college and it was ok in the city, got around 6Mbps max, but downloads were terrible but I really expected this.

Note to people intending to buy this kind of internet

IT IS NOT MEANT FOR DOWNLOADING/YOUTUBE/GAMING ETC. It’s meant for on the go internet, the companies are just pawning it off as home broadband when it really isnt. It’s meant for laptops, not home computers. (ok, maybe if you’re in the city, but then you’d have reg bb.

Anyway, it’s meant for normal browsing, and they gave me 3months free because the modem wasnt working for 3 months. So good on them, I’m still with them, my second year, since Im still a student all Im paying is a tenner a month on top of eircom 66 p/m 7mb. So 77p/m for 2 broadband services aint too shabby (thats with phone)

ANYWAY, yes, get them if you’re a student, and if you arent a student and live in the country or cant get reg bb, MOVE HOUSE BECAUSE IT’S NOT FOR YOU IF YOU WANT REGULAR BROADBAND.

AVOID 3 BROADBAND!!!
JUST SAY NO!
I live in Letterkenny, Co. Donegal. I got 3 broadband (pay monthly, €25) about a month ago. All I can say is, what a WASTE!

Its slower than dial up.
It often disconnects or just won’t do anything.
It wont even load games (facebook type stuff).
Downloading takes forever.

If it were faster and not awful in every way, it would be amazing. My phone is better than it. I was told by the guys in Currys that they have had several people in talking about how bad it is.
My friend got meteor (similar plan) and hers seems MUCH faster than mine. And it actually loads things. I’ve not heard good things about other mobile internet providers, but I think I’ll give one a go.
ANYTHING WOULD BE BETTER THAN 3!

I am living in Kilkishen Co Clare and cannot get eircom or any other broadband to work trust me have tried them all, I then got 3 wireless modem the one thats about the size of a phone stuck it to the side of the window and bingo I always get speeds of 2.6-4.7 mbps and can download an 800 mb movie in 45 mins, I cannot complain I think its really good and I can also use the wireless feature with my laptop or i phone or Xbox etc. 10 out 10

i have been in contract with 3mobile for the last eleven months only 30 days to go…there customer service agents dont understand that when you say you are cancelling your contract,,,,your telling them not asking can you leave please…the service is at best slower than dial up thats when it can stay connected for more than 3 minutes…waste your money on buying betamax tapes to play on your bluray player more chance of it working

After 1.5 years i canceled my 3 broadband and they are asking E13!! For WHAT ? Idiots … it was very slow, but i though it’s my only option. I went to O2 recently and I took student broadband for E10 and it’s much more better. Never ever with 3.

I was told my area was covered under the NBS. I thought Great! So I went out and got Three’s mobile broadband package.

I’ve had it over a week now and will be bringing it straight back. It’s an absoulte joke! THe speeds are so slow and it just keeps dropping out every few minutes (the most annoying part of this is when it connects again it keeps opening up the Three website! arrrrghh).

I cannot believe that my area is covered under the NBS, if this is supposed to be the best service I can get. I’m currently on Vodafone broadband which is not great, but compared to Three it’s streets ahead.

The only good thing about Three is the 15GB download, but I think it would probably take 3 months of downloading to get to this limit with the current speeds.

AVOID THIS PACKAGE!!!

apsaloute shite dats al i wanted 2 say

We are fortunately cancelling this service at last. Not reliable, VERY slow, very often not accessible at all. And I won’t say anything about their customer service because I would need to swear.

I’ve been using the 3 pay as you go broadband now for a couple of months. When i was testing it out, it was very good, but as soon as I signed up for it, the standard dropped dramatically. It now reconnects every 2 minutes at least. It is also extremely slow, so i can forget about downloading anything or even watching anything on rte iplayer.
The other annoying thing is that everytime it reconnects, the three website opens, so I could end up with about 50 of these pages open and I have to keep closing them. DON’T GO with three, whatever you do.
I tried out O2 last week,and it was much much better, but then that was just a trial also, so that might be just as bad if you sign up to it.

well … I’m one of the fortunate users of the Sky version of 3’s broadband. I have to say that so far it wasnt bad (obviously good looks different)

I had twice so far a complet outage of the service while the modem couldnt even connect to the satelite anymore. Since yesterday now I have the incredible speed of about 4kb/s (reminds me on the good old days 10 years ago).

I had several dealings with their customer service and must say it is behond bad (hence no rating at all). They managed to f*** up my direct debit twice and insited they actually went in for the money when clearly they didnt. I’ve been offered twice a call back from the Tech people yet havent received a single one of them (first one was about 4 weeks ago).

All in all I think the idea is good but the execution is terrible, three could be the market leader as they have the technology and money but it seems their concept is just to make a few euro now without interest in the long term customer relationship.

Sad .. really sad

Two words -Absolutely Terrible

I got this initially because I had no landline and the Three/Vodafone/O2 broadband modems were the only other option available to me other than getting a landline in. I went with threebecause they had a decent data cap and were the cheapest (turns out you get what you pay for).

I am an IT engineer and I am on call 24/7 twice a month. In short I need a reliable service. I have had to drive into work on many occasions to deal with call outs when I should have been able to take care of them from home – if the bloody broadband was working. On other occasions I’ve had to delegate high priority calls to colleagues loosing my callout fee. Broadband being down while browsing facebook is very annoying but when you need it for work and it regularly costing you money really makes your day.

I live in an urban high density area so coverage should not be an issue, I am actual shocked that this crowd was awarded the Rural broadband scheme

What have I done ……. Canceled my service, better half has cancelled hers (once our contracts expired), ordered a line in, getting ASDL.

Oh by the way using my Vodafone mobile as a modem, seems to be fine but still don’t trust mobile broadband.

They should rename their service ‘3 sh**eband’! Have it nearly a year now, spent numerous phone calls with foreign people in call centres I could not understand,because the signal suddenly drops without warning. I rely on broadband for work as I work remotely and on the road, it is totally inadequate to have your broadband to go down for hours at a time. When it is working, dial up would be faster! Gave my 30 days notice to cancel today and she asked if i had a problem with it!!! PROBLEM!!!!! Too fecking right I have a problem with it!!! Also this phone call took me at least 20min to it cancelled after first being kept on hold for 15min by the Indian contact centre. I feel sorry for anyone who has to work there as they sure as hell would have to put up with some abuse from disgruntled customers who have been hoodwinked into a contract!!!! I’m nearly FREE!!!

3 Broadband service….IS A SCAM BIG TIME !!! PLEASE BE CAREFUL AND STAY AWAY FROM THEM ….EVEN IF IN YOUR AREA SPEED COULD BE BETTER….BE AWARE THAT THEY ARE STILL SCAMING AT SEVERAL THOUSANDS OF DECENT PEOPLE….SOME SOLIDARITY PLEASE….!!!!!

I was thinking strongly to switch over from Lastmile broadband to 3 because of the money. Now I am seriously tinking not to go for it. I live in the west, rural (Sligo). any suggestions any one?

awful speed

a fucking joke….stay well clear of these unreliable cowboys!!

just finished with 3 after a year of trouble with their mobile broadband ’service’.Appalling is the only word that I can use to describe it. The worst customer service…ever!I had my wifes and my mobile phone on contract with them also and cancelled that with them too in protest.When I called to let them know I was cancelling they asked why.I explained the many reasons and was met with silence on the line. I would also advise to turn down any offer of not charging you for x amount of time,its a fob off,they still charge you.AVOID AT ALL COSTS..

dont know how alot of people on this are having all this trouble with the 3 service im using it now for the past year it hasnt been great but they upgraded the network in my area so im getting speeds of 150kb/s which isnt bad compared to eircoms starter internet can only get 107kb/s pnly annoying thing is that the customer services are based in india!! overall its grand to use for wireless 3G !!dont know why ur all expecting a very fast service this is the best your gona get !!

if i could have given no stars it wouldn’t justify my annoyance with 3. crap is the best word i could use to describe it. extremely slow, and dont even get me started on the evening times when obviously the internet is used most often… 20 mins just for a page to upload and this is only the beginning, 2hrs to reload and send an email!!!!!!!! its ridiculous. and customer service, they don’t understand English and i cant understand Indian either. they changed or upgraded the service as they called it mths ago, but its been unbelievably slow since then, but try ringing anyone…its a no-go area!! if i could break the contract, it would make my day!!

Three’s mobile broadband service at the moment the only choice available to me!
There is days when download speeds are over 1.50mbps (e220)
but then there’s others when you get .60 mbps (e220)
My upload is always at .06 mbps! which I may add as very annoying for uploading photos etc ..
There monthly data allowance is the best 15gb part about the isp. And the fact its €19.99 a month
I had there e220 modem until a few days ago now! Now i have a e1550
Speed’s have deteriorated ever since the purchase. Never hit 1.50mbps yet but on the last modem it was frequent enough! This modem isn’t even on there website ( thanks carphone warehouse )
For reliability… well i have Internet everyday .. What i really mean by this is that threes coverage is quite good.. but what speed you get is a different story unfortunately.

Customer service…pff… Its not near Ireland.. off in timbuktu!

i don’t wanna seem like an auld crab continuously giving out about three but its the experience I’m having with them.. It may be just where i live… i don’t know!

even though the nbs plan covered my area so far no improvements have been made but we’ll see !

As i said before they value for me is the 15gb allowance .. and the fact its €19.99 a month

i needn’t go into it all thats been said before

but i’ll add that they charged me 25 for a replacement modem that I didn’t receive after many hr long chats with indians called billy and jack, they usually took an hour or so and it just went round in circles, so when i didn’t get the modem I didn’t have the energy to contact them again

best thing to be said is that they’re cheap if ur mvin round a bit and u can download up to 10 Gbs, don’t go over tho or they’ll get ya

all in all best avoided

I am with 3 over 6 months now. I live in rural Donegal and find the service quite good. It may not be the fastest but it is my only option apart from Eircom dial up.

I bought their new “7.2mbps” modem and instantly regretted it. Took it back for a refund the next day after clocking the speed at 36KBPS. Customer service was awful, no apology and I’m still getting bills from them. AVOID THREE BROADBAND AT ALL COSTS.

Have been good for me in rural Cork county (even customer service)… Until something happened to the base station, a week ago. No explanation, no timeframe for ongoing works at the base station. There is no mentioning of that on the website at all. Thinkin of early termination…

Really slow but its kinda fast

three ireland is a scam,
their is nobody working for the company in dublin,
the call centre is based in india,
and dont know when the service is on or off,
all the tell you is its been fixed, they are a scam, go to comreg and get your contract broke as they sign it not you, so with out your signature its worth nothing
dont sign up to 3 ireland, its a scam to take your money

I’m using 3 broadband in Tralee, and it’s the worst I’ve ever had, slower than dial-up most of the time. The connection randomly breaks, and takes hours or days to turn back on again.
The price (20 euro) might be appealing to many, but you get what you pay for. I haven’t tried ringing customer service (based in India,apparently), but everyone else says it’s awful, so I won’t bother.
The worst broadband in Ireland.

STAY AWAY FROM 3

this is worst than the old dial-up conections…i really don’t know how they are getting away with calling it broadband…it worked ok for the 2 week trial than it just dropped to very very low speeds. it use to take me literally almost 5 minutes just to acces my e-mail account, and when i rang the customer service the answer was invariably the same: technical difficulties in the area…at some point i was told that i am not in a 3G area but in a 2,5G area…these people will tell anything to get you off the phone. also i found the customer support people to be rude.

i cancelled the service after 1 year and i was told i must give them 30 days notice to do that (and of course they want to charge you for those)…altogether IT WAS A VERY BAD EXPERIENCE. STAY AWAY FROM 3.

I moved to 3 from O2 thinking that their service couldn’t be any worse, how wrong i was!!! (Sidenote: to get out of a 12 month contract with O2 or 3, first of all complain to your ISP by email a couple of times and then complain to COMREG and ask for their help, tell them how bad the service is, ComREG in turn will contact the ISP on your behalf which should result in the ISP terminating your 12/18 month contract). Anyway back to 3, service is apalling, connection drops so frequently that i have got to the stage of actually banging my fist on my computer monitor (it helps – you should try it!). Bad and all as O2 was it would not disconnect as often as 3 does. i live in the Letterkenny area and i am quite near the 3 mast on mountain top so i have a very strong broadband signal, 5 bars most of the time, but this does not seem to help things at all. As for their customer service, its bad, really really bad. Its very hard to get help from a customer service rep when they can hardly speak English. Why they were awarded the broadband contract for Ireland is beyond me. And a customer service centre based in India!! WHAT THE HELL!!! When i purchased my 3 contract in Letterkenny, i asked to test it in their shop, and would you believe it, they dont actually have broadband access in the shop!!!! This should set off ALARM BELLS for anybody thinking of purchasing 3 broadband. I mean if 3 broadband was as good as they say, they why the hell dont they have a display model in their OWN shop!! Oh yeah the TRIAL PERIOD: i read “Deputyjk’s” review below and i have to agree with you. For some suspicious reason the trial period was flawless, speeds were fantastic, connection was great, it rarely dropped!! However its only after the trial period experies that problems (major problems) arise!! Coincidence? I don’t think so!!! (I had the exact same experience with O2) . I thought it was just me until i read “Deputyjk’s” review. Long story short, O2 is bad but 3 is just apalling!!

this ISP is a disgrace. not only do they not provide the service they promise, they also treat your request for cancellation (after the mandatory contract has already been served) as an act of insanity. Long story short, they did not cancel my contract when i asked them to, they reversed the decision on my behalf (how nice of them). It was only after a series of screams and shouts and the use of the word “ComReg” that they backed off and cancelled the account for me without trying to charge me. I have seen posts on various sites around the country with people experiencing the exct same problem. They know full well that what they are doing is illegal. Yet they still continue to operate.

Stay well away!!!

I’d also like to congratulate Luke (the reviewer below me) for his mediocre and transparent attempt at astroturfing. Your bosses at Three must be very proud.

Overall I find them good enough better than O2 and Vodafone. Other posts here give me the impression that they seem to be the Customers who just like to complicate things. Its slow sometimes but like all broadband wireless on fixed it all depends how many are online and the weather conditions.
3 OK service ,Good value for money, Excellent Customer Care.
02 Well it looks good on paper their performance is a disaster. Hidden cost too if your not careful
Vodafone Pure Dirt OVERPRICED but what else is vodafone famed for.

The best speed I got was 3.3mbps my adverage is 2.5 sometimes higher sometimes lower.

Very poor service, drops like a stone frequently. Software difficult to use let alone understand. Topping up procedure seems easy ut in fact is a farce. How our Government awarded this shower the award to distribute broadband to those parts of the country without broadband is beyond me! Also why have a call & tecnical centre in India. SAys a lot about the crap service. To be fair when broadband is available -on the train its notbad but a total fiasco at home. Thank God I only have top up service. O2 by the way is crap in East Meath as well. Thumbs for Vodaphone although they are miserable with their 5gb per month.

SHocking performance. Impossibly slow and unreliable. Hence I got a download optimizer. I ran over my download limit and the software despite having a display labeled current usage did not show me my usage until I’d run up 50Eur extra. When I queried why I’d not been alerted to my usage and why I was being charged without first being told about my usage they refused to comment adequately except to say that the software doesn’t automatically update! 3G it is not, despite calling itself that. If the modem makes a 3g connection it almost immediately drops it and the only way to get any connection is on the hdma connection. When I asked what the contention ratio was on this service before buying it they couldn’t tell me, said I’d have to call the premium cost technical help line. I should have seen the warning signs. The modem software bundled with the package is unreliable and the call center is terrible. When I complained and asked to terminate my contract they insisted I pay up the total contract years costs in advance, which was about 10months at 20Eur a month so I’m still with them for another few months.

Absolutely awful, after 18months I have finally lost it and I am thinking very much about changing. Where to start..well as in other reviews the speed is terrible, it constantly disconnects, rarely do you get a decent service, the call centre is a joke and what is even funnier is that they rang telling of how they are going to upgrade the service to 7mb from 3mb for free and you get a free phone if you want that will only cost €20 a month extra…notice something wrong with that!!! thinking of ntl ,I have heard of some problems but to be honest my old dial-up was quicker than this…Avoid for the sake of your wallet and mental health!!!

very bad download(0.8M on good day) and upload speed. Keeps disconnecting. There customer service is very bad….stay well clear of these, you can’t break your one year contract either. If I could give zero stars I would.

Me again. Spoke too soon about 500kbits…

for the last 2 weeks, it has dropped to < 50kbits on the download.

Switching to O2 to see if they are any better.

Shockingly Awful. Had a 14 day trial in whick speed was ok at 600 – 700 kbs. As soon at trial was up speeds droped to 30 – 40 kbs, if you could connect. Despite several calls to call center in India!!!!!!!!! no change. Just fobbed of by customer service saying “technical difficulties today”. If I said I had a problem since last week “technical difficulties all week”

Bought the O2 modem this week and much better service. 1 – 2 Mbs. Thats 50 times faster! I called three to cancel and I am locked into giving 30 days notice (have it 16 months) even though I cant connect at all. I couldnt connect for the past 2 weeks. I asked how can you hold me to the contract while three are in breach of contract by not providing the service. This did no good as you are just dealing with an idiot in India who is reading form a script.

Three are the worst company I have ever had the misfortune of dealing with. I am refusing to pay the rental for the next 30 days as I cant connect anyway but three said I have to and will be billing me anyway. Looking forward to the debt collectors now!!!!!

What a company!!!

With me living in Newbridge, i thought that there service would be fairly good. How wrong was i, in fact it poxy at most times.

My connection has a very low speed of the broadband. Thw worst times being between 5pm to 10pm weekdays. The only time the speeds are anywhere near advertised rates is during the night.

Unfortunately 3 were the only provider I could use as I live in a rural area.

The main issue is the very low speed of the broadband. I am abput 25miles from Dublin in rural Co meath and I have never got download better than 500-600Kbit/s

Support calls are routed to a call centre in India which are equiped to deal with only very basic problems.

Its a good job its only 19euro a month. How these guys got awarded the national broadband contract is beyond me….

If there was any other option for me, I would change…

Service is so-so, went through a long period with random outages for 24hr periods… Customer service broke my heart & continue to do so. After a lengthy series of issues with service, I was happy to cancel my contract long before the minimum had expired… The only time I got any real satisfaction in response to my concerns was when I contacted them through their website, which ironically you can’t do when the service is down…

I found their Customer Service appalling.Following an unhappy service agreement I received calls up to twice daily several days in a row from their Collections Department. Then despite my telling them I wanted to terminate the contract at the earliest possible opportunity to get out of the 12 month minimum contract, this fell on deaf ears as I had not said this to the correct department! No one told me this. I found the people I dealt with to be inflexible and not interested or alarmed by my increasing levels of frustration. The T’s & C’s are unclear and poorly communicated. The so called ‘Customer Service’ department works in silos, with Collections & Cancellations failing to share information. When I asked for a copy of the invoices to date I was told that it would cost me €7.50 for such a luxury! I will never deal with this provider again as I think that in this day and age Customer Service is a a basic and fair expectation.