3 Broadband

According to http://www.3ireland.ie/broadband/, 3 Broadband offer some of the cheapest packages around by offering mobile broadband packages rather than fixed line / modem setups but how is the service?

Leave a review

306 Customer Reviews of “3 Broadband”

Review by LeBlanc, August 2, 2017

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Without hyperbole the worst company, yet alone ISP, I have ever had the misfortune of dealing with. Calling customer service is like discussing connection issues with strategically shaved apes. Their chat and social media support is just as bad, without even asking where you are in the country they will tell you there is an issue in your area and disappear if you ask a question. Even if you get up to customer service management level its no better, in fact you can see where the tier 1 problems stem from; incompetent, poorly trained, rude, knowledgeless buffoons. AVOID THIS COMPANY LIKE THE PLAGUE. You will regret it I guarantee it.

Review by TerryLeitrim, February 25, 2017

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Easily the most disgusting shower of liars and incompetents I have ever dealt with. Have no interest in anything other than stealing as much as they can from their miserable customers. How are they allowed to carry on thieving and defrauding their customers, to takeover other ISP’s and expand? Why did they get the rural broadband scheme contract? Why was their performance looked at by the government? How is a complaint made? A friend was recently given the address of the CEO by customer service after her top-up failed to register and she lost 35 euro. “Nothing can be done” is what the liars on the customer service said. Why do people work for them?
Why am I locked into these contracts without any redress? Why should I allow these thieves free access to my bank account? Why are Irish people just rolling over and taking it?
Write letters, complain, be a great big pain in the arse. Get this situation changed.

Review by Kevin_Niland97, January 30, 2017

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

If I could rate this ISP with negative ‘stars’, I would. Absolutely abysmal service and reliability. It’s 2017 and they still don’t offer unlimited broadband. How f***ed up is that? In an age where everything is becoming more internet-orientated, they aren’t doing themselves a whole lot of favours. I, personally, am a very heavy internet user and play a lot of online video games meaning I frequently find myself short of data each month. I pay for my broadband so I can use it. I shouldn’t have to limit my internet use because they think my data plan is “enough for anybody”. They should not be allowed to provide broadband to the general public. Customer service is no different. Extremely unhelpful. Overpriced with a Stone Aged way of thinking business plan. Avoid these crooks like the plague. Seriously. Any other company would be better for one reason; even if the service is absolute crap, you will more than likely be able to get unlimited data at the very least.

Review by Stewmarshall1, September 11, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Really bad company, no customer service, responses I received where lie after lie, they charged me for a service they did not provide , my broadband router was unplugged and they still billed me saying I was using it, when it had no power and no signal? Sent them letters that they signed for then they denied receiving them, just a joke stay away from them, crooks cowboys and thieves and they pass the but to their customers and do not take responsibility for their poor service or rather lack of it, crap doesn’t even start to sum up this company and the stress they have caused is unforgivable.

Review by PatC, March 31, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

These guys are absolute crooks.
They tried charging me 1000 EUR for over usage in a one month period despite no change in usage habits and are not able to tell me how it was used.
Run a mile from them would be my advice.

Review by PatRyan, February 17, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Don’t even consider them. The staff will lie to you about your entitlements to make a sale. The head office don’t care how patchy your service is. You will be lucky to get 1 hundredth of what they advertise the network being, and that’s still above what they consider the minimal acceptable level. Their minimal acceptable level is 0.4Mbps, while they advertise it as being nearly 400 times better than that. The staff in their stores will tell you you have 14 days to cool off. That is a lie. You will be stuck in the contract as soon as it’s signed.

Seriously, avoid at all costs.

You need to Register / log in to post a comment and rating.