Comments on: 3 Broadband

By: Jerry

Jerry — Fri, 18 May 2012 15:00:20 +0000

Three are an absolute disgrace. The regulator needs to deal with the. I have had similar issues as many reported here. No signal no service, cannot access the internet, and when I can it takes forever to load a page like even the Three homepage. Thee technical support have very limited knowledge and will tell you the most obvious stuff. The main issue is that their coverage is extremely poor but they will not own up to this. Comreg please sort this crowd out. Nobody here should have to deal with an Indian call centre who cannot resolve connection issues. They told me the mast in my area was being upgraded – this ws going on for months. Please log complaints about them with comreg. If I could give a zero rating I would. Stay away from this crowd of imposters.

By: Emma, castlemaine

Emma, castlemaine — Wed, 16 May 2012 12:29:54 +0000

Exact same issue..but we have no other choice here in west Kerry…I ring them about every 3 days since December.so so so sick of it!

By: Bill

Bill — Tue, 15 May 2012 11:20:52 +0000

Stay away from 3,i always had a problem with speed,coverage and customer services. They do not help the customer at all. Its the worst broadband out there.

By: Karen

Karen — Tue, 15 May 2012 11:17:15 +0000

I was signed up with 3 for 3 years and they are a bunch of money grabbing beeps! They overcharged me several times so I signed up with 02 instead! Now I have received yet another bill saying I owe another E60 because even though I told customer care I did NOT want to renew my contract,they are now saying I rang the wrong department on 3!!! This is bull,they are trying to ***** me for whatever they can! They say I am still their customer even though I stopped direct debit and rang their customer care the month my contract was up! The coverage is not very good and they don’rt seem to care when you cannot get coverage for days! They are so rude to deal with and you cannot understand their broken english ! PLEASE PEOPLE STAY AWAY FROM 3 AS IT ONLY CAUSES STRESS EVEN WHEN YOU ARE A LOYAL CUSTOMER!!!!!!!!! Karen

By: Gerry Adams

Gerry Adams — Tue, 15 May 2012 11:08:13 +0000

When you have no choice for an ISP, you have to stick with this useless shower of B******S, slow speed, limited access, speak to people who can’t understand you and you can’t understand them, there would be a better connection in Timbucktoo.

By: S.K.

S.K. — Sat, 12 May 2012 22:30:58 +0000

Not going to bother ringing customer service because of slow speeds, it seems everyone has the same problem. I did a Magnet Speed test. I waited for 20 mins, the download test was still being prepared, and there’s a ping of 2996ms. High is bad with the ping speed aparently, so I’m gonna hope it picks up with upgrades to their system. Fingers crossed it gets better!

By: roger

roger — Tue, 08 May 2012 18:37:14 +0000

bought a b260a router from 3 last week..30 euro a month for 60gb.. i stuck it up in the attic where the signal is best.. speeds are ranging from.7mb at worst to 3.5mb… i find it fairly good at the minute considering digiweb couldnt pick up a signal here.. bit nervous looking at all the previous comments though.. but so far, its good..eircom and upc arent in my area yet either so i have limited choice

By: T D

T D — Fri, 04 May 2012 15:03:03 +0000

I have been with 3 for about 4 years and have just discovered this site – wish I had seen it before.
I joined 3 via Carphone Warehouse and have been thru’ 3 sets of dongles from the E220, E5830 and now the E585. As I too live in rural Ireland, I accepted that the service would be poor but not THAT slow. I was getting kbs and did not realise that 1mb or higher was available, till I went to my sons place in London. Whoa, like S**t off a shovel.
I have been thru’ the gamut of Customer “dis”Service, Tech Support and the usual Call Centre robots.
I finally cracked and cancelled my Direct Debit after verbally giving them 30 days notice. The calls have now started but we just leave them dangling online till they hang up. I am awaiting the next steps – they claim they have a call recording stating that I agreed to extend for a further 18 mths contract when they sent me the “upgrade” E585. I intend to ask for a copy of that recording to send to Com Reg.
The company Hutchison Whampoa own Hutchison 3G Ireland Limited, PO Box 333, Dublin 2, Ireland,and are the overall owners and from the number of complaints I have read, we really should be thinking of a class action against them.
If any legal firm were to take on a no win, no fee case, I would be willing to sign up.

By: Kevin Wheeler

Kevin Wheeler — Tue, 01 May 2012 21:17:28 +0000

Absolute shower of c****s,stay away from them. rang a few days due to lack of signal, was asked to take modem into garden to check signal, like a fool I went out and checked signal around garden, I then asked why as I would not be able to power the modem anywhere in the garden, the idiot could not answer my question. I finally got a signal and was online for less than 15 mins before I lost signal again. I rang them again a was asked how I know I have no signal….well firstly mt computer wont connect, secondly our 2 smart phones say there is no signal and thirdly my mi-fi says “NO SIGNAL”….man in Mumbi asked if i am sure, you could probably hear me shout in the next county.

A few days later same thing, woman says she would check coverage in my area, 2 mins later she came back and said she could not find my area on the map…..I asked where she was looking…turns out she was looking for my house name not the area that I live in…when she finally fond me on the map she said I should have no problem as there is a full signal….20 mins later after many tests/reconfigerations/resets and being on hold for 5 mins she said there was a problem and it would be escalated to there tech division and would hear via sms onwhat is happening……..3 days later and getting a very very sasmodic service I still have not heard a word from them.

When I paid my latest bill I was quized as to why I paid 1 day late by a very aggresive woman, when I explained why she was not in any way supportive and was told in no uncertain terms if I was late again it would affect my credit raiting.

I even rang the Irish number for 3 and was told I would get a call back within 3 days 4 months later still waiting for this call.

I now have a direct phone number for the office of communications so will be ringing them in future.

so in my advice keep away from this company at all costs.

If I could give a minus raiting for this company I would its just a scam to make money as I cannot even watch a streamed football match.

By: A. C.

A. C. — Tue, 01 May 2012 19:43:43 +0000

Got this 3 Mobile broadband over a year ago. Used to get about 2 mb/s download (supposed to be up to 7) could watch RTEplayer and youtube. In last 6 months have never gone over 1 mb/s in the evenings mostly below 0.5. Can’t see RTEplayer or youtube without incessant stops. Just about good enough to read emails. Did manage a once-off value of 4 mb/s (This was a best ever, and I do check it when it’s working ok) that afternoon I managed to watch a full youtube without stops. This is not good enough. I will change to another supplier soon.
If I could leave no stars I would for all categories. Another thing is their “service” centre is in Mumbai and the guys there have no idea what I’m talking about(or pretend not to). They asked me what part of the country I was in and I told them “it’s mobile broadband” and it’s poor anywhere I try it, in the car, on a bus , in a train, in dublin house and in wexford house.