I have given 3 two stars for Performance and 2 stars for Reliability because these were not the worst aspects of their offering. I have given 3 one star for each of the categories Customer Service, Value for Money and Overall Rating because I might yet come across a provider that is worse.

These are only my experiences. You may find that 3 works well in your location. Should you encounter any difficulties however you cannot expect that 3 will have the ability to resolve these in any timely or professional manner.

I’ve worked on tech support lines (Dell, HP, Compaq) and I know that if someone came on the line and started moaning straight away I would have been as bitchy as possible (I got paid whether I resolved their problem or not lol (but I always tried my hardest to help them)). A wee bit of courtesy always helps when you are dealing with people who spend their lives on the phone, and it makes such a difference to how they treat you – been there, bought the tshirt Try calling them and smiling while you talk – believe it or not, it translates to your voice and you’d be surprised how different they’ll treat you! Also, if you start your call with “Can you help me please……” you’ll be shocked – it’s simple psychology…..people are more likely to help you if you ask for help rather than straight away screaming

I’ve used my 3 dongle all around Ireland and found a hell of a lot of places that are better and worse than my home signal. 3 broadband is a mobile broadband service, and as such depends on the phone signal available. I live in a house that is built of granite stone with walls nearly 2 foot thick…..there are a lot of places in my house that no mobile phone will work! I’ve used the dongle in most counties in the country and have found that sometimes the signal will be non-existant but half a mile up the road I’d be able to watch streaming TV – it all depends on the signal!

And to anyone who thinks I work for 3, in the words of Bender from Futurama…..”Kiss my shiny metal ass!” lol. I’m just a user that is technically savvy and one that has worked tech support.

All in all, if you are in an area covered by UPC or Eircom I would suggest getting your broadband from either of them before signing up to a 12 or 18 month contract with 3 (unless you can get a trial from 3 – not sure if they are still doing that). Is always a good idea to research before sigining up to a contract that is a waste of time and money.

I cannot believe the Irish government have paid this company for NBS broadband scheme and never checked the coverage. The service has never worked for me.

They need to provide proper broadband funding to rollout fibre to rural towns as in Northern Ireland.

Three should be told to move their customer care centre to Ireland so Irish customers can be understood and dealt with in a courteous manner … not some Indian ignoramous. Provide Irish jobs for Irish people who have paid for the rollout of the NBS scheme through their taxes.
Who in the government signed of on the final contract for this shit network.

I still dont know if I am cancelled as some muppet has to call to my house to collect the crap booster. I only hope he is not travelling from Mumbai.

Poor quality signal and brutal quality customer service avoid!!!!!!!!!!!

ZERO STARS!