Airwire

Airwire was set up to provide broadband to areas in the west of Ireland where nothing else was available. “We had been providing ourselves with broadband as there was no other option and saw the need among friends and neighbours – especially those who wanted to work from home or operate a business in rural Ireland. What started out as a fairly small provider in the Kinvara region covers now most of Co. Galway, the north of Co. Clare, the south of Co. Mayo and parts of Co. Roscommon.”

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29 Customer Reviews of “Airwire”

Review by ojdavis, August 14, 2016

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Horrible provider the Internet was down everyday for a minimum of 3-4 hours and when it was working it was terrible i was promised 3mb upload and download and all im getting is 0.5 download and 0.08 upload max absolute waste of money wouldn’t recommend this provider to anybody

Review by barani.n86@gmail.com, February 23, 2016

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Worst ISP. Never ever go for this connection. I am using as there is no other ISP in my area. I took 10mbps 100 GB, and speed I get is only 2mbps average. WORST.. WORST.. WORST

Review by False Promise, August 23, 2014

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Over the last 2 months I have called the Galway technical support for this Company. I have explained our “service” has been consistently poor (PING 115 ms; DownLoad 0.23Mbps; UpLoad 0.08Mbps). Receptionist advises a technician will call us – NO CALL SERVICE RECEIVED !!! – Has this company changed hands – It was never like this before but now is absolutely appalling – The False Promise of SERVICE. What other service is available out there ? FP

Review by Gary Hill, January 16, 2013

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I’m on the 1mbs deal but when I test the speed I get 2mbs, maybe they have increases the speed:)

Review by Darwin, January 14, 2013

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VERY UNSATISFACTORY My connection dropped completely this morning after being dodgy for the previous week. I contacted Airwire support wh said they were upgrading the base station I connect to. Got no notification, even though they said they emailed everybody. They made some excuse about my email “spam filter” which I checked but found nothing. Connection back up now -at an average of .5mb YES thats HALF a MB. Completely unacceptable…

Review by Darwin, January 8, 2013

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Have been with them for a few years as had no other option, so fair fues for providing the service when no one else bothered. Now I have managed to get someone in Eircom to enable my phone line, which wasn’t an option before (my line is a split line, which should be illegal). 1mb max speed for €30 is a pretty meagre offering these days, especially as I can get 2 -3 mb plus phone calls and line for €44 from Vodafone. Also the quality varied a lot, and was unreliable. Airwire need to at least compete with the big boys on speed, but they have obviously become complacent, so bye…

Review by Liz Flaherty, December 15, 2012

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I got connected 6 months ago, faster and cheaper than Eircom, I found the staff friendly and efficient

Review by John Talbot, September 28, 2012

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I’m on the 2mb speed, works really great,thanks Airwire!!!

Review by Patzy, August 8, 2012

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So bad its funny, useless customer service never call back when they say, always slower speeds than advertised.
Total Micky Mouse operation
but only provider in my area so i have no choice

Review by the french one, June 27, 2012

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Am I the only one with a connection de *****!? I can’t even find where to get a proper update on the service!! grrr

Review by Anonymous, June 18, 2012

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Service has gradually got worse and worse. Seems to be down more than not. Customer service is pathetic. Would not recommend this to anyone

Review by Mary Shaugnessy, February 1, 2012

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Today I cancelled my bill to Airwire after bullying from them. I had to go to Gort to the cyber cafe to write emails. I now have a 3G modem for my laptop. Cheaper and much faster than Airwire.

Review by Anonymous, December 23, 2011

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good connection

Review by Tired 11, December 8, 2011

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Used it for years and was very happy. But experinced quality issues with they can resolve. Customer service is awful and at best disintrested at worst agressive.

Review by Eggy, November 27, 2011

…normally working from 4 am, till 8 am…after useless broadband…
No customer services, no engineers support…

Review by Justin, November 5, 2011

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I subscribed to this service for 6 months as it was the only thing I could actually get out in the sticks. For the first couple of weeks the service wasnt very good but a couple of calls to customer service sorted that out. I found the guys in customer service to be very helpful and they always called back when they said they would.

I found that they charge a lot for a pretty slow 2mb connection. The connection was pretty reliable but seemed to reset itself every evening giving about 10 mins of downtime. The download speed acheived was about 200-250kb/s. It was grand for downloading torrents but very poor for streaming any media. I couldnt really stream 4OD and most of the time the connection struggled to stream youtube content at 360p. I didnt really try gaming on the connection so I cant really comment how well it works, although I was getting a ping of about 80-100ms.

I wouldnt choose this service again unless I absolutely had to, but if I did have to I wouldnt be horrified. They could really sweeten the deal by dropping the price by about €10.

Review by Morcheebah, August 18, 2011

completely pathetic.. over charged for a useless service.. i have better coverage on edge mobile broadband with O2 ..yes.. i pay for that as well cause sure as sure my broadband dies at some point EVERYDAY. customer service hours are useless..no support in evenings or at weekends.. my phone bill is huge from constantly having to ring and they never ring back.. my provider is Regional broadband using this server.. better coverage in 3rd world countries.. i use speedtest.net daily.. ive F rating..ALWAYS

Review by pawel cloonboo c. galway, July 12, 2011

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I had never had anything to do with such a hopeless service before. For a year and a half the internet connection was notoriusly unavailable ( if one wanted to sum the break-down time up it would certainly total more than three months of no serive at all), I had spent over E 100 for all the phone calls to raport the break- downs. This provider does not have a toll free customer service. They would take the information about the problem, promiss to call back and yet noone had ever called me back!Both, the customer service supervisor, Denise and the owner of this firm, Martin are arrogant and, simply put, rude. I am extremely happy I no longer am their client.

Review by Robert, June 29, 2011

Great ISP Reliable.

Great for Gaming and viop

Review by Robert, June 29, 2011

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Good ISP reliable. always get full speed.

Good for Gaming and VIOP. I use it for Gaming

Review by Ciarán, April 26, 2011

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Terrible service. Intermittent signal and when it is available it is very weak. Customer service was poor and defensive. Expensive, unreliable and aggressive.

Review by JOHN, February 14, 2011

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USELESS – NO CUSTOMER SERVICE, FREQUENT OUTAGES AND LOW SPEEDS

Review by Francis ryan, December 29, 2010

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Very poor not working most of the time, customer service never get back to you after you ring them,looking for another provider

Review by Anonymous, December 18, 2010

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Went with Airwire as they said they had the best speed and they did for the first two months from then on its been nothin but a disaster. Impossible to game and skype chat. Going to change soooonnn.

Review by Anonymous, July 27, 2010

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overall poor if you can get any other provider go with them not airwire

Review by Anonymous, June 27, 2010

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im a new customer and have seen my initial good 2meg connection now go down below my average 1.2 down and .75meg up connection ,dissapear to .3 and .1 respectively.im currently trying to get support to fix it and am confident they will.

Review by Robert, January 29, 2010

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Great Service very good for gaming

Review by Wcool (Cloonboo, co Galway), January 26, 2010

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My experiences are the opposite of Tammy’s: rarely any downtime, everything works: from FTP,SSH, VPN, VOIP and Torrents to running your own web server, no port blocking, no cap, high upload speed. Maybe I have good LOS or less nodes are used to relay the signal but i have low pings and am very happy.
I never needed customer service so far (1 year in).

The only 2 minor points I like to make are speed (2Mbs) and price. It would be nice to see the price come down a bit and speeds to go up but that is probably unlikely considering the technology used.

Review by Tammy (Adraghan,Co.Galway), December 9, 2009

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Frequent outages, very nasty customer service when there is a problem.

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