Comments on: UPC (Was Chorus NTL)

By: Andrew

Andrew — Thu, 02 Feb 2012 11:59:57 +0000

Hi guys UPC are scammers they charged me 114 euro for the box and install on a 20 euro a month contract.They said price included modem.After a month i upgraded to 50mb they said i needed a new box i got charged 98 euro just to upgrade!.2 months later they rang and asked for this old box back saying the box was still belonged to them they sent a guy to pick it up.My advice is to stay away also they have constant over charging which leads to endless phone calls.Staff are extremely rude and unhelpful no offence to any ladies here but the women do not give a crap about anything.With this company you will have endless troubles.I wish to god virgin media would come to the south of Ireland.Now there is a company who knows how to treat it’s customers.I also wish i could give UPC ZERO STARS!!!

By: YB

YB — Thu, 26 Jan 2012 21:40:27 +0000

Encountering constant broadband disconnections, I wrote to their so-called tech support and received an answer after 2-3 days clearly showing that the technician ( if he was actually one ) did not even bother reading my question. I replied that it would be nice to read my email first before sending non-relevant troubleshootings. He replied saying that he would escalate to the tech support, so I am wondering who he was then. Never got any reply from their real tech support. Still encountering

By: ITF1

ITF1 — Sat, 21 Jan 2012 11:42:38 +0000

I got my modem delivered after my flat mate took his, the sales from UPC promised a seamless switch. But the service was not working at all after connecting the new modem. I called the installation Hotline which told me that a technician will pass by in FIVE days! I told the guys that this is considered as inacceptable and requested to cancel my subscription since the sales promised a seamless switch. Four days later I received a set of questions to troubleshoot my issue but I just replied that Im not interested anymore in a company which obviously gives a shit about their customers. Then I received a couple of calls from a other department which tried to explain me that Im breaking my contract, well sue me if you think you are able to succeed was my answer.

Summary:
They don’t listen to their customer
Service quality is not existent
Billing works fine

By: Mickelodian

Mickelodian — Mon, 16 Jan 2012 17:34:32 +0000

Lol… I’m not even a customer but I did get by post (twice) someone elses bill… now without obviously opening the bill I only know the womans surname…and since its one of the most commons surnames in Ireland (and there are none on our street) I really could only be bothered to call them and tell them they are sending a bill to the wrong address… were they interested? no?

Did they take my address or phone number to try work out who the customer was without breaching the data protection act by giving me details of an account holder? no!

Did they ask me for my phone number, or any other details where they could work out what was going wrong… I didn’t mind they could have asked and got these details if they liked… erm… no… not interested.

So after Mrs Gorman its switched off for not paying the bills she didn’t get I certainly won’t be replacing her custom to UPC with mine…their customer service is like talking to the combined intellect of a bloody grapefruit!

the long and short of it is we get this womans bill… and it goes in the bin.

Their customer service staff seem to remove their brain before starting work…

And before signing up with this bunch of morons I’d suggest anyone considering doing so calls them first with a query to ‘test’ their customer service and you’ll see what I mean…

idiots…sheer idiots…they are clearly hiring from the people who couldn’t get a job in mcDonalds.

By: Ben

Ben — Fri, 13 Jan 2012 10:25:26 +0000

I have a bundle with TV, internet and home phone and no complaints about it at all.

By: Admin

Admin — Sun, 08 Jan 2012 17:38:04 +0000

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By: Admin

Admin — Sun, 08 Jan 2012 17:10:56 +0000

Admin test reply to Fardoun

By: Admin

Admin — Sun, 08 Jan 2012 17:08:53 +0000

Test reply to a comment

By: Fardoun

Fardoun — Wed, 04 Jan 2012 14:43:49 +0000

My biggest problem with UPC is an absolute disregard for the customer – i am based in sandyford availing of broadband and tv – but they dont provide HD nor Homephone but are incapble or indifferent to giving a forecast as to when they will do so – Id love to move to someone else

By: Claude

Claude — Wed, 04 Jan 2012 10:20:14 +0000

Its 2 months that im trying to get UPC broadband installed, same excuse that many others had got, the address in their system is wrong, obviously isn’t true, I got the modem at my address and anyway i sent many faxes with papers that proof it and confirmed it many times over the phone, but the customer service is very poor, and agents dont give a sh.. btw I live in usher quay so an area very easy to find. I am sick of them now so I call to 3 shop today and will get a int mobile smart key, I rarely use internet so i think at the end of day is the best option. Obviuosly i dont recommend upc to anyone