Comments on: UPC (Was Chorus NTL)

By: Sean

Sean — Mon, 02 Apr 2012 10:55:45 +0000

i’ve been with eircom nextgen broadband and imagine wimax and both were just a complete waste of time. 3rd world service at 1st world prices! upc broadband is how broadband should to be… fast, reliable and best of all it never crashes (or at least it’s never happened to me). i have absolutely no complaints about upc’s service but would recommend to anyone looking into a broadband connection or looking to change to stay away from the two aforementioned packages!

By: Chorus ntl | Selfoss

Chorus ntl | Selfoss — Tue, 13 Mar 2012 10:18:29 +0000

[...] UPC (Was Chorus NTL) | Rate My ISP [...]

By: Kenneth S

Kenneth S — Mon, 27 Feb 2012 22:40:27 +0000

I was with UPC for a long time and last year, when I wrote to tell them I wanted to close my account, they claimed that they ‘had not received the letter’ three weeks later. Luckily, I had factored this carry-on into my plans and I sent another letter, which arrived three weeks before we left. They apologised, and I gave them their box and bits back.

However, the other day I rang them for the first time in two years, and learned that there was 60 euro outstanding on my account. Puzzled, I followed the automated service and quizzed the lady about the situation, and how on earth the machine could claim I owed them money, when I had left, amicably, two years before? Guess what happened next… she hung up on me. When I rang back the angry lady who answered claimed ‘I owed them the money, and that was that’. Shocked by her tone and hostility(I sh*t you not!!) I asker for her supervisor. She put me on hold for 7 minutes(yes, I timed it) and came back on to say that my account stated I owed them the money and she couldnt do anything about it. When I said that I had been holding to speak to a supervisor she said that ‘there was no point’. I protested and she put me back on hold for another 6 minutes. Finally, her supervisor answered and.. wait for it… she was angry at me!! she said that she had overheard the whole conversation and that her customer care team were correct in their handling of the situation. I asked her, given her certainty, if she could tell me how much money I said I had paid on my last day of moving out? She paused, before saying that ‘she had better things to do then argue with me over the fact I was refusing to pay the owed monies’.
This was TWO YEARS after I amicably left this company. They are truly the knackers of the tv/broadband world. I hope to God that anyone who reads this does not get UPC, as they are the worst I have ever met, when it comes to dealing with customers or treating people with some level of respect.

By: Neil

Neil — Tue, 14 Feb 2012 16:20:44 +0000

high speed internet that rarely cuts out , i think i had the line drop for 15 mins once in the whole year and that was because of line upgrades.

By: jaffa

jaffa — Tue, 14 Feb 2012 10:53:47 +0000

i have the upc hd and broadband for the last year and have had no problems what soever i have the lowest package bb and has been constantly upgraded and i now have 20mb bb for €20 a month i cannot complain

By: Andrew

Andrew — Thu, 02 Feb 2012 11:59:57 +0000

Hi guys UPC are scammers they charged me 114 euro for the box and install on a 20 euro a month contract.They said price included modem.After a month i upgraded to 50mb they said i needed a new box i got charged 98 euro just to upgrade!.2 months later they rang and asked for this old box back saying the box was still belonged to them they sent a guy to pick it up.My advice is to stay away also they have constant over charging which leads to endless phone calls.Staff are extremely rude and unhelpful no offence to any ladies here but the women do not give a crap about anything.With this company you will have endless troubles.I wish to god virgin media would come to the south of Ireland.Now there is a company who knows how to treat it’s customers.I also wish i could give UPC ZERO STARS!!!

By: YB

YB — Thu, 26 Jan 2012 21:40:27 +0000

Encountering constant broadband disconnections, I wrote to their so-called tech support and received an answer after 2-3 days clearly showing that the technician ( if he was actually one ) did not even bother reading my question. I replied that it would be nice to read my email first before sending non-relevant troubleshootings. He replied saying that he would escalate to the tech support, so I am wondering who he was then. Never got any reply from their real tech support. Still encountering

By: ITF1

ITF1 — Sat, 21 Jan 2012 11:42:38 +0000

I got my modem delivered after my flat mate took his, the sales from UPC promised a seamless switch. But the service was not working at all after connecting the new modem. I called the installation Hotline which told me that a technician will pass by in FIVE days! I told the guys that this is considered as inacceptable and requested to cancel my subscription since the sales promised a seamless switch. Four days later I received a set of questions to troubleshoot my issue but I just replied that Im not interested anymore in a company which obviously gives a shit about their customers. Then I received a couple of calls from a other department which tried to explain me that Im breaking my contract, well sue me if you think you are able to succeed was my answer.

Summary:
They don’t listen to their customer
Service quality is not existent
Billing works fine

By: Mickelodian

Mickelodian — Mon, 16 Jan 2012 17:34:32 +0000

Lol… I’m not even a customer but I did get by post (twice) someone elses bill… now without obviously opening the bill I only know the womans surname…and since its one of the most commons surnames in Ireland (and there are none on our street) I really could only be bothered to call them and tell them they are sending a bill to the wrong address… were they interested? no?

Did they take my address or phone number to try work out who the customer was without breaching the data protection act by giving me details of an account holder? no!

Did they ask me for my phone number, or any other details where they could work out what was going wrong… I didn’t mind they could have asked and got these details if they liked… erm… no… not interested.

So after Mrs Gorman its switched off for not paying the bills she didn’t get I certainly won’t be replacing her custom to UPC with mine…their customer service is like talking to the combined intellect of a bloody grapefruit!

the long and short of it is we get this womans bill… and it goes in the bin.

Their customer service staff seem to remove their brain before starting work…

And before signing up with this bunch of morons I’d suggest anyone considering doing so calls them first with a query to ‘test’ their customer service and you’ll see what I mean…

idiots…sheer idiots…they are clearly hiring from the people who couldn’t get a job in mcDonalds.

By: Ben

Ben — Fri, 13 Jan 2012 10:25:26 +0000

I have a bundle with TV, internet and home phone and no complaints about it at all.