Clearwire

Clearwire say “Clearwire Broadband is fast. All you have to do is call today and you’ll have broadband tomorrow, GUARANTEED. It’s easy!

They currently have 4 broadband packages ranging from €24,95 (512 Kbps) to €79,95 (2.5 Mbps).

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66 Customer Reviews of “Clearwire”

Review by Clearwirelessblows, March 17, 2013

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This is the worst isp you could possible have. i have used AOL and they were more reliable and that was in the days of dial-up. i have read the reviews here and i have the same issues and same excuses time after time i suggest that you go without internet before spending a penny with this company.

Review by Doug Garber, January 15, 2013

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When I hooked up with them the service was acceptable. After a year, the speed went down to virtually nothing and they would do nothing about it but offer me the service for half price. I could not even get most of the websites that I wanted because they would time out. The coverage map changed from when I got the service to now. There is now a hole where I live that wasn’t there when I signed up.

Don’t use them unless they are your only choice.

Review by Reg, May 13, 2012

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Clear 4G Internet, formally known as Clearwire, is horrible. When I called to inquire about the service for the first time, the representative asked how many devices do we usually use at the same time and my location. I told him a PS3 and 3 laptops. He said that would be no problem with that because the coverage in my area is good and I would get speeds up to 3-6Mbps. I said I’ll discuss this with my sister and call back. When I called back a day later [May 4, 2012], I talked to a new representative and gave him the same information and he and I had a conversation about gaming because he also played Call of Duty: Modern Warfare 3 as often as I did and he told me that the speeds in my area should be fine with this because the coverage is so good in my area and I should even get “bursting” speeds of 10Mbps. I ordered the modem and the first month of service which came to a total of $149.98. I received my device on the following Monday [May 7, 2012] and set it up. I did a few speed tests and received speeds of 2-4Mbps which was ok. Little did I know that would all change that night. Getting speeds between 0.4-1.5Mbps. I called and the refreshed and nothing changed. I called the next day [May 8, 2012] and still nothing change. On top of the slow speeds, my ISP exchange location is stationed in Boston, MA (1,291 miles away from my location) but I live in Central Florida. My ISP exchanges should be in Jacksonville, Tampa, or Cocoa, Fl. I called on Thursday [May 10, 2012] to cancel before my 15 day guarantee would expire because the speeds were ridiculously slow. The representative tried to “fix” it like the two other times I called and when he failed, he transferred me to the service department but the service representative suggested that I wait until Monday to see if speeds would be fixed and offered me a promotion of $34.99 monthly rate because of the speeds I was suffering. On today [May 12, 2012], I called back because I wanted to inform them of my bizarre ISP exchange location that was possibly affecting my speed. The representative I talked today continued to feed me excuses and thought I was just another ignorant customer. I told her that I do have knowledge of technology after she told me that 1.5Mbps was average speeds. She said that those speeds that were offered to me has to be equally divided among others using the service in the area. Another excuse after she told me the towers that offered my service was under construction. After I deemed all of her excuses BS because it has been like this for days, she tells me that’s because I have the basic 4G plan which I was downgraded to on May 10, 2012. So that “promotion” that was offered was really a downgrade. I then became furious and demanded that the service be cancelled and I would send their equipment back and I would like my $149.98 back, she then said call back Monday because the service department is closed on weekends and is open Monday-Friday from 6am-8pm PST. Know that the minute I get home on Monday [May 14, 2012], they will get another call.
Clear 4G internet is horrible and I would recommend anyone to stay away from their empty promises and offers that the persuade you with.
Written by,
-VERY ANGRY AND UNSATISFIED COSTUMER!

Review by Saralyn R, February 23, 2012

Awful. Look for another company. They are a big scam. They say one thing and support sucks! Do not get hooked up with Clearwire.

Review by ****, November 27, 2011

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Even though they seem to be gone from Ireland – They were grand for me. Never had an issue. I since moved to Delgany which has no Clearwire coverage unfortunately.

Review by J'Amy, September 24, 2011

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Worst customer service ever. They leave you on hold for too long and them promise to call you back, which doesn’t happen. Rebates forget the rebates after numerous phone calls, to find out where me rebate was, I was told several stories for example my computer system went down and we have no record of your rebate, etc. Clearwire is a shady company.

Review by Ryan ******, September 10, 2011

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extremely slow, constantly loses signal every day, the company lowers the power of their signals constantly in order to save money, after you call customer service ( who you can’t understand with their strong philipino accents) they turn up the power just enough to get the smallest signal possible in order to continue saving money for themselves. even the small price tag of $30.00 per month is a rip off. this is the worst internet service i’ve ever had, dial up is better than this crap.

Review by Liam, August 17, 2011

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Company sold to Imagine. Charged for 6 months extra after getting box back. Now sueing for more. Imagine Broadband are uncontactable about the matter. They waited for 3 years before proceeding to try get more money to make sure no evidence remained of registering to send back box to them.

DO NOT THINK ABOUT ORDERING ANYTHING FROM IMAGINE BROADBAND. Their customer support is completely uncontactable both through phone and email!

Review by Neil, July 12, 2011

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Clearwire are ok, but since Imagine came along I went with WiMax and thats fantastic! waaay faster than clearwire or any other wireless company!

Review by Catalin, July 12, 2011

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Hi. I have clearwire. Never an issue except for the odd time they are working on their dishes.

overall 10 / 10 and customer service is golden too :) I got a free wireless router after I had to move my modem. My friend had the same with another company a while ago and he was made to pay for his router.

Review by Brian, July 9, 2011

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I have clearwire at home in Bray and its perfect. I live just down the road from their mast and can see it from my window and have never had any issues with it.

Review by Kevin, July 8, 2011

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I had Clearwire as my internet service (rented accomidation in college) 2-3 yrs ago. It was dreadful, im assuming its the same so just dont go for it. It was slow and stopped working altogether when we got near the usage which was very low. There are much better packages with other companies, as i tried a new internet service every year. The ONLY good thing about that package at the time was that someone came to install it the next day.

Review by Jonathan, July 6, 2011

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Used to be with Clearwire until they closed the signal in my area. They were pretty decent and I was happy enough with them. If I moved house I’d ask to sign up again as I still have my modem.

Jonathan.

Review by Terri, July 6, 2011

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Clearwire’s modem failed on me. The repair service told me I had an outdated modem and it would be a week until they could get me an upgrade. I cancelled my service and then they overcharged me by continuing to bill me even though it was their modem that failed.
While I was with Clearwire I had slow speeds and constantly had to move the modem to pick up a signal.
I recommend using another ISB provider.

Review by Michael, June 25, 2011

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They offer bandwidth and speeds that they cannot provide. I have not had the speeds advertised and limited bandwidth since the day I subscribed. If you can use cable, I would do so.

Review by Mike, June 2, 2011

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I used to have these, I got what I paid for… I paid for 2Mbps and I got roughly that. To the last poster – there is no limit! They done away with that before even I was a customer (the reason I joined)
P2P isnt great but I dont really download.

(was with BT (Vodafone)- avoid BT at all costs) I’m with UPC now – excellent service.

Review by leonard, May 25, 2011

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terrible slow broadband. my old dial up was faster at times
and only a 10gb download limit,
mine is a 1mb
all i get is about 130kbs at best when downloading, dont waste your money, i am in a contract for a year now,but when its up, i will be leaving

Review by Lorien Farren, March 2, 2011

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Paying for a 2.4 m/s package and the best I can get is occasionally 1.0 m/s. Just tested with speedtest.net and got a .08m/s which is not unusual. I’ve spent over 7 hours on the phone or online with customer service and got no further than “our speeds are not guarenteed.” Cannot game online, watch netflix, or regularly upload pictures. As soon as they let me out of my contract I’m gone.

Review by Todd, February 18, 2011

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i had clearwire for 2 years it is horrible,it was realy slow i believe dail up is faster so dont waist your money .

Review by An angry customer!, February 18, 2011

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Clearwire had an excellent reputation for customer service and technical support until they were bought by Imagine. Once that happened, things took a turn for the worst. Imagine have a very poor reputation for pretty much everything and the old clearwire staff were obviously replaced with Imagine staff or something but the service is terrible now. I wouldnt touch them, not because of clearwire but because of Imagine.

Review by Tish, February 9, 2011

Ordered the service and didn’t get a chance to give it a try because of last minute decision change…Poor customer service unless you are ordering their service!!

Review by E D, December 19, 2010

Anyone get emails and letters about Clearwire been replaced by Imagine WiMax! Any information on this? They now want to replace Clearwire with an outdoor unit!

I have had Clearwire since it started and no problems at all with it! I had Irish Broadband RIPWAVE and that was SHIT!

Review by Anonymous, December 7, 2010

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Crap, you might as well get dial up!

Review by ****, September 14, 2010

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I had Clearwire for a few years. I found the speed really slow but had no other alternative as we where not compatible with anything else. The Modems broke very easily & the only thing is they where always quick to get back to you with Modem without a charge. Up until the other day the Customer support was always good a few times I rang & girls where very friendly on the Phone. But the other day I was told I would have to pay a fee for the Modem to be replaced from now on from some Guy. So I told them to just cancel my contract. Have just ordered Magnet it was either that or Eircom. Lets hope that this crowd is good its got mixed response.

Review by John Brady, July 31, 2010

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Gotz me a clearwire modem I did! :-)

It isn’t bad. Its just temporary until I can get a landline. (which according to eircom will take anything up to a month!!)

I’m happy enough. I wouldn’t download anything big but its good enough for your basic browsing and emails and streaming etc..

John

Review by jon, May 27, 2010

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Used to have Clearwire and they were the cause of all grey hairs.

Review by Willis, May 17, 2010

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Absolutely useless service. I was promised 1mb speeds but I might as well have not had the service at all as it was so bad that I wasted most of my time waiting for web pages to load. In the evenings you can forget about trying to go online. It slows down to a crawl and dial up would be just as fast. The customer service reps. have no clue at all. And they are not to slow to threaten you with all sorts of letters if you tell them that you will not pay if the service is not up to scratch. In short I would advise anyone interested in subscribing with clearwire to give them a wide berth and try someone else. F.Y.I. I was subscribed in Maynooth, Kildare.

Review by j, April 30, 2010

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Not the best in Greystones.
Signal was poor. I was told I was out of coverage.

I’m with BT now.

Review by Josh, April 26, 2010

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Hey,

I’m not sure about the 2meg package but I’m on the 1Meg package and I always get around 1.3 to 1.5Megs so im happy with that.

Review by Terri, April 23, 2010

I have heard good things about this company.
Can anybody tell me if the 2Mbps package is what they say it is?

Will I always get 2Mbps?

Thanks

terri

Review by Karen, April 20, 2010

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Hya,

Went for clearwire a few months ago. The rates are alright. its not too bad. better than the last internet company I had.

I give clearwire 8 out of 10. the reason I don’t give the full 10 is because they don’t really cover all of carlow. I am right outside the signal area but it still works grand.

Karen

Review by B_86CpZ, April 15, 2010

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have clearwire, is great, would never go back to Irish Broadband, good speeds and good ping times.

Review by Douglas B., April 13, 2010

I forgot to mention.

The speed I subscribed to is their 2Meg connection.
I did a speed test and noticed that I get roughly between 2M and 2.4M at different times during the day.

thanks

Review by Douglas B., April 13, 2010

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these guys are not bad!

I subscribed to Clearwire after seeing this poll. The speeds are what they are advertised as. I am going to try it out for a bit longer to see what the story is.

I will keep you all posted.

Bye for now

Review by Ciara Mc Allistair, April 10, 2010

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I think clearwire is alright… There are better but you need a phone line for them. It wasnt 100% all of the time but I more or less got the speed I was paying for most of the time.

Cheers!

Review by Mary Ann O' Rourke, April 7, 2010

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I have had this connection for around 6 months now. In my old house it was a bit slow because I was living literally “out in the country” so I didnt expect to be under their coverage area. I moved house 2 weeks ago to crumlin and the signal went up to 5 lights which is brilliant. the speed is good too. they could make it a bit cheaper though but I suppose you get what you pay for and if I went cheaper i wouldnt get as good a service.

overall rating is 5 stars.

Review by irfan, April 6, 2010

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I got my Clearwire off a friend. They did a transfer to me when they moved house. I find it pretty good. I used to have digiweb but the speed was too bad. now I have clearwire and I wont change it unless I move house like my friend did out of coverage. also the prices above are wrong. I do not know what the new prices are but the ones above are wrong. Clearwire is cheaper now.

and one more thing. they only took 5 minutes to turn on my modem. with digiweb it took them 2 days and then they had to sent out an engineer to do it for me as it was too hard. clearwire has engineers too and hey are free. this is good. for me :-) thank you

Review by Stefan mooney, March 26, 2010

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Had Eircom it was crap

Had BT it was more or less the same

Had ripwave and it was desperate

got a trial of digiweb and wasnt impressed

had clearwire it was good until I moved house then had to cancel as I moved to citywest

now Im stuck with eircom again!

Review by Sadhil Singh, March 26, 2010

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Hello my name is Sadhil.we are using the clear wire since 2007. the internet speed is always good for us. we have never seen any problems with the clear wire. we are happy to recommend it to anybody who needs internet.Thankyou.

Review by Seán weafer, March 25, 2010

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I bought Clearwire 6 Months ago. “It does what it says on the tin”.
I paid for the 2Mb package but always got around 2.3 or 2.4Mbps which was great….
I never had any problems.

Unfortunately I had to move house to Kilternan where clearwire does not cover so I’m with Eircom now who are (lets just say) “Not the best”.
If I moved back into an area where clearwire covers I would definately get their service again.

Review by G470, March 25, 2010

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poor Results in all I´ve tested. Tried to work with a client in Germany but lost the Job cause I was´t able to send a simple pdf file over this extrem SLOW connection. No attachments at emails were possible and the same bad results with ftp and ssh connections.
No fun at all….

Review by Michelle Cz, March 24, 2010

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I hate ClearWire, I have had the worst experience with this provider. When the guy first came to our home to help set up the system he kept avoiding my questions and focused his attention to my father who is old and has no idea about internet or how it works. Of course he stressed how inexpensive it would be, and yes that may be the case it is inexpensive but it also takes way longer than he showed us it would to get online and everyone that calls us says that no one at home is picking up their calls. Hmm how could that be my grandmother is home everyday and does not leave her bed without the phone, oohh yeah here’s an idea our service provider sucks!!!

Review by Mairead O' Connell, March 16, 2010

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Just bought Clearwire today, followed the instructions in the box and on the screen. got 5 lights. went tru some connection wizard screens and thats it . i was connected.

it was really quick.
i had eircom last and they took 3 weeks to turn my connection on after I bought their modem.
I ran a few speed tests… The speed is fine. I got 1.4Mbps and i’m only paying for 1Mbps which is cool.

Thanks Clearwire – Youre the best!!

Review by Dean Mc Murrow, March 12, 2010

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Totally!!!!!

I agree with the last person!

CLEARWIRE ROCKS!

oh, Just one more thing…

They have a cool offer where u can get €20 off every bill each time u get a friend to sign up. I signed up 3 friends so now i only have to pay €4.95 a month which is DEADLY!!!

Review by Alan Wright, March 11, 2010

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I have had Clearwire for a year now… At first I thought it was kind of slow….

Well, after a while, the speed seems to be getting better! Much better!
They have really improved their network recently and its showing!

I am recommending clearwire to everyone I know.

Its better than it used to be”!

Review by John, January 10, 2010

Oh, I forgot to mention that in the 3rd week of the first month I was with them (while I was on holiday) I received a letter from their debt collection agency saying that I would be in real trouble if I didn’t pay that first month. So they are quick with threatening their customers…

My download speed: 0.2 Mb/S
My upload speed: 0.06 Mb/S
ping (the quickest): 151 ms (to a server in Dublin)

And I live around the corner of one of their masts :)

Final note: I run a call centre myself; if I would get word that any of my agents was as rude to a customer like some of the agents of Clearwire have been to me (one even insinuated that, since I was a foreigner, I didn’t have a clue about how things here in Ireland work! If this is the way CS works in Ireland, I pity the Irish…), he/she would get at least a warning or even could get fired.

Review by John, January 10, 2010

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Clearwire is no doubt the worst ISP in Ireland. You can’t do anything with it and I missed out on a couple of great opportunities simply because the connection is either too slow or breaks down (happens on average 5 times each day). I live in Dublin 1 and I would’ve gotten NTL but NTL/UPC doesn’t cover the North Side of the City Centre of the capital of Ireland (!!!). I needed some Inet solution pretty quick as I need it for my work, so I couldn’t wait for 4 weeks to get a phoneline and then get a Smart or Magnet connection, so Clearwire seemed feasible as they promise to send you the modem the next day. This was indeed the case, but it didn’t work. Then followed what I would call “the helpdesk episode” in my Clearwire adventure. The modem didn’t work: all lights were burning on the modem and I checked if the pipeline from my computer to the modem was ok too. It was. And you can be sure I checked everything thoroughly; I have been working in IT and with Internet for nearly 20 years now. So there was connection from my pc to the modem and from the mast to the modem, yet I didn’t have Internet. So one can say that somewere between those two there was sth wrong. The modem. So I called the helpdesk. It took me two weeks of calling and CONSTANTLY hearing thing varying from either the helpdesk agent insinuating I’m an ignorant idiot with no clue of IT or simply: “they’ve changed sth here, just reboot the modem and it will work” or “nah, I don’t think the problem is on our side. You say you have two different OS’es on your computer? Don’t you think there may be some conflicts there?” No, there are no conflicts – ever heard of dualboot? And why has it always been working and NOT with Clearwire? Anyway, after two weeks of spending about 40 Euros in callcredit I finally got an decent agent on the phone who actually called me back like he promised (I’ve been promised a callback for about 6 times until then, but none of the agents bothered to call me back when I was at home). This agent was good: he didn’t go through all the standard tests that I’ve done about 250 times before; he just said that he wanted to test one more thing before he could send me a replacement modem. He called me back as promised and I received the new modem the next day. Only thing was that I was going on hols that next day and I informed his colleagues of this. So the new modem sat there for two weeks, but finally two days after I returned I got my new modem, one month to the day after I subscribed fo the service.
The horror doesn’t stop there. Oh, the modem worked, but guess what the first thing was that I saw once connected? Right: “your service has been disconnected due to an outstanding bill.” Well, I didn’t receive any service from them the first month, so I wasn’t going to pay for that month. So I called again. I informed them of everything and they said: you will get a refund, but you have to pay first. Needing Internet, I paid the next day and then I found I got a refund of FOUR Euros. They said the first month was only for one Euro, so they couldn’t give me a full month back. Although this meant that I didn’t get the introduction offer (after all, I got no service whatsoever the first month), I agreed with this. For Heaven’s sake, get this thing working so I can finally start working again.
Yet even then the horror wasn’t finished. A few days later I got a call from Clearwire saying that they accidentally took the 183 cancellation fine from my bank a/c. But they would put it back into my a/c; it would take 10 working days to do so. Hm. 10 days? It only took a few seconds to take it out…But ok, they admitted their fault and they would send it back. A few weeks later I checked my bank a/c and the 183 Euros were NOT sent back. So I called again. They informed me that they had put it into my Internet a/c and wouldn’t have to pay for the next few months. Hey, but that’s not what the guy told me on the phone! Yeah, well, if I wanted it into my bank a/c I would have to file for it and it would take 3 to 4 weeks. So, in other words, they decided that I would stay with them for a while and decided as well to charge me upfront for half a year…
I’ve been having this “broadband” connection for over half a year now and the dial-up connection I had in my home country some 12 years ago was quicker than this one. ISDN was even much quicker than this crap. Summarizing: they deliver standard dial-up speeds and sell it as broadband, their helpdesk is a joke (I only give one star for the guy who really wanted to help me) and I feel that they deliberately cut me off at times from my connection, causing me to miss out on great opportunities. I have now ordered a phone line from Eircom and as soon as I have that, I will order ADSL from either Smart or Magnet. Had such a connection before and I had no probs with that. Since the cancellation fine with Clearwire is just about as much as the amount I would pay if I would continue the “service” until my year-contract expires, I will remain subscribed until the contract is over and quit it as soon as it is. It makes financially no difference whatsoever. I definitively DON’T recomment Clearwire. Just wait for the two to four weeks it takes you to get a decent ADSL connection – it’s just as expensive as Clearwire, but you get so much more bandwidth so de facto it’s cheaper.

Sorry for the long story, guys, I just had this on my chest for such a long time before I found this site, I just had to get rid of it…Thanks.

Review by Anonymous, January 10, 2010

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useless the slowest internet i ever had i cant even do anything on it. im just im paying money to have to the modem in my house thats all

Review by clearwire hater, December 11, 2009

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Slow slow slow slow slow slow slow …disconnection … slow slow slow slow Slow slow slow slow slow slow slow …disconnection … slow slow slow slow Slow slow slow slow slow slow slow …disconnection … slow slow slow slow Slow slow slow slow slow slow slow …disconnection … slow slow slow slow Slow slow slow slow slow slow slow …disconnection … slow slow slow slow Slow slow slow slow slow slow slow …disconnection … slow slow slow slow .

That about sum’s it up

Review by Anonymous, November 29, 2009

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THE WORST INTERNET IN IRELAND

Review by J.K., November 13, 2009

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I live in the Dublin city centre and I pay € 39.50 monthly for the connection but unfortunately the speed I get is not as promised 2.5 MB but 0.2 MB Download and 0.06 upload. Although to be fair clearwire has a great customer service I recently broke my modem and called the customer service and I got a brand new modem two days later exactly on time.

Review by Jonh Doyle, October 22, 2009

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I have the 2.5 MB package for €40 a month. The speed is , well see it yourself http://www.speedtest.net/result/599602456.png

If had never come across such a terrible ISP for such an enormous price. Dial-up connection will get 5 stars for me comparing to this piece of crap. I ordered eircom phone line activation for free ( Worth : €128 ) and I’ll be getting the Smart Telecom 7 MB package.

AVOID AS MUCH AS POSSIBLE !!!!!!

Review by J Conlon, October 17, 2009

Very annoyed with Clearwire right now. They’ve been taking €49.95 out of my account ever month since I setup with them in 2005. Their prices for my package dropped to €39.95 over a year ago, but guess what, they kept charging me at the higher rate. Seemingly it’s MY fault for not coming back to them about it! That’s rich considering the stopped emailing m invoices a year after I setup with them. If anybody out there has been a customer for a while – CHECK THEIR NEW PRICES. Or more to somebody else.

Review by a, September 10, 2009

Clearwire is providing me miserable bandwidth albeit at a fairly low cost. Sometimes BW is meeting their 6MB/s and most of the time it is not. Their business practices are suspect in that they do not freely tell the customer what the issue is and then the problem is magically fixed.

Their customer service personnel are nice on the phone, but the communications about the solutions provided are downright horrible.

I am eager to dump this and try another provider

Review by Barry O' Dwyer, August 10, 2009

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I have had Clearwire for 3 years now. I live in Dublin 1. The lights on the modem have always been 5 (max) and the speed has always been 2-2.5 Mbps (Im paying for 2) so im getting value for money here. I had other providers but they were pretty bad. overall – clearwire 10/10. Thanks :-)

Review by John Healy, July 30, 2009

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We got this before the advent of mobile broadband and at the time was the quickest route to internet connection. It is not the cheapest option. In over two years of use there has been only one time when there hasn’t been a service and that was for an eight-hour period. It is generally reliable. I use it for research mostly, basically viewing pages online. I don’t know how it would be for online gaming etc. I have used it to watch youtube videos and it was fine. It’s also useful in that it is mobile – as long as the place you’re going to has clearwire coverage.

Review by Prakash, May 10, 2009

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This is worse than 56k dial up. They lock you into a contract too!!!

Review by Kris, March 18, 2009

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Iworked for best buy and i sold this product to at least 200 or so people and made clear wire ALOT of money, and i was treated like dirt,
First off my modem quit working and for 3 months i was using my neighbors unsecured wireless without knowing. when they moved away i had no more internet so i called clear wire and they told me the last packet was sent over three months ago.. most likely due to failing hard ware. so i brought up a claim trying to get a credit for the 3 months i had paid for.. the dude on the phone had basically called me a liar and stated i was trying to fraud the company with a loop hole. he said he would send me a new modem. i agreed.
a week later i called clear wire wondering where the modem was and a lady said i had declined the modem and low and behold my account was charged AGAIN!! i began to get furious… and on top of that she said my claim was denied due to the fact i didn’t know my modem wasn’t working even they had proof of the last packet that was transmitted.. so i requested a new modem again…(I canceled my debit card after this phone call) another week went by and i had still not received a new modem… i then started receiving a call a day from clear wire trying to get money out of me. i finally raised all hell and was put on hold for 45 min and a nice gentleman by the name of Billy in Las Vegas helped me by sending me a new modem and crediting my account… All in All it was very stressful and if it weren’t for Billy I’d have turned them into the better business bureau.

Review by Michael Kelly, January 29, 2009

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Sorry I didn’t rate them….! Here goes.

Review by Michael Kelly, January 29, 2009

I am not as disappointed in the Broadband provided by Clearwire as the previous 6 individuals who posted a review. I live in Drogheda. I have had Clearwire for over one year now. Installation was provided the day after I ordered it, and didn’t require any drilling either inside or out. It’s just a Modem that needs to have a line of sight with the base station transmitter. I have good signal strength where I live…always 5 green lights on the Modem. I am paying €39.95 per month for a 2Mbps max download speed. My main issue with Clearwire is, however, how slow downloading Mp3′s or YouTube videos becomes at peak times i.e say 4pm- 8pm (I think the kids downloading stuff after school may explain this, but it is frustrating). Early in the morning or late at night is no problem, I will often achieve the max. speed.
To sum up: I find the service reliable and only once did it fail for most of one day. I would have to recommend them personally, but the reviews of others should also be considered. Good luck.

Review by James, January 28, 2009

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Shocking company. Some of the worst broadband (and I use that word advisedly) experiences I have ever had. I live in South Dublin City (hardly the middle of nowhere) and the quality of the signal was apalling. I have switched over to Chorus NTL and now it is all fine. Finally, the worst thing in a litany of horrible experiences was that they kept charging me for months after I asked them to disconnect. Terrible, terrible experience. Do yourself a favour and don’t have anything to do with this company.

Review by Lee, January 20, 2009

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I’m living in Dublin 9 and find the signal varies from poor (2 bars) to moderate (3 bars). The supplied box was withdrawn due to it being faulty and we had to wait a month to receive the replacement box… customer service is pretty poor too (1 bar). Will be looking into alternative broadband provider as 12 month contract ends soon.

Review by deecee, November 15, 2008

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I’ve used Clearwire in Dublin 2 for a year or so. It’s ok, though perhaps a bit pricier than other wireless providers.

Sometimes it can be agonisingly slow, but generally it’s fine. There can be an appreciable lag on some VOIP conversations, that I am fairly sure is caused by Clearwire. Aiming the directional unit carefully usually achieves 4 out of 5 bars or reception, though I have a feeling that degrades in when it is rainy. Opening the window gives a performance boost.

The Max Planck Institute For Software Systems has a ‘Test your broadband’ Java tool that easily gives some comparable figures for the device’s performance:
http://loki08.mpi-sws.mpg.de/bb/bb.php

* Downstream Bandwidth: 489 Kbps * Downstream Queue: 194 ms
* Upstream Bandwidth: 60 Kbps * Upstream Queue: 50 ms

It’d be interesting to know what performance other wireless providers give…

Review by Paul M. Watson, October 29, 2008

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Clearwire was our only option in the middle of Waterford City. Easy to setup, fairly reliable and fast enough at the time. The modem had to be positioned “just so” to get a good signal.

They can’t be beaten on ease though. You order the box and it arrives the next day. You unpack it, give it power and you are online. This is very different from fixed-line operators and even another wireless broadband we tried. If you need broadband quickly then Clearwire do it well.

Unfortunately after we moved and had cancelled our Clearwire account we found they were still charging us. For several months they ignored our calls, emails and letters until eventually they stopped the debit order. We never got refunded.

Review by Conor, October 29, 2008

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Used to have Clearwire and they were the cause of all grey hairs. It hardly ever worked and when it did it was slow. Eventually i had to stack it on top of books on my window sill to get a signal. Support would be funny if it wasn’t so bad. I once rang to tell them that the service was slow(again) and was told it wasn’t, that in fact my ‘broad’ band was working perfectly. I assured them that it was slow, but they just diddn’t believe me???? Pigeons send mail quicker than these guys.

Review by Kevin King, October 29, 2008

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Its the only one I can get out here in Stepaside.

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