Comments on: Digiweb

By: Patrick

Patrick — Sun, 29 Apr 2012 11:43:08 +0000

I moved back to eircom as I had a bad experience with digiweb. Started off fine for about three months then it started to get slower and slower. They came out twice to ‘solve’ the problem however they fittest second hand parts on each occasion. Very disappointed with the customer care, or lack of it. Had to pay a buyout fee to exit my contract.

By: alan

alan — Tue, 17 Apr 2012 22:47:31 +0000

I have been with Digiweb now for the last few years and overall the service is fine. My big bugbear is their stupid download caps, I am at present paying for my package PLUS an additional 10 GB at €5.00 plus VAT. This brings my total bandwidth allowance to a whopping 70 GB. Would you people in Digiweb ever get a grip and allow a realistic download allowance and stop trying to ***** your customers. You are only playing into the hands of UPC and I will certainly be migrating when they ring ….

By: not happy customer

not happy customer — Tue, 17 Apr 2012 00:40:30 +0000

Metro 8mb and its ******* crap
As soon the rain hits my internet is gone…gona cancel that piece of crap

By: Ken

Ken — Tue, 10 Apr 2012 21:31:39 +0000

I took on Digiweb 2.5 years ago after having issues with Vodafones service and speed for two whole years. I have to say they were a breath of fresh air. From the moment I took them on they gave me exactly what they said they would. 4mb Broadband and the speed was 4mb unlike Vodafones .68mb when 4mb was promised. The only negative I could say about Digiweb was that we used to get these warnings saying we were approaching our download limit of 50Gb all the time. However we were never charged extra so happy days. Hope my next review of UPC 25mb broadband will be as good!!

By: Kriss

Kriss — Thu, 15 Mar 2012 14:12:44 +0000

been with digiweb for past 3/4 years.
had no problem what so ever before this years january.
they say its great for gaming, well its not!
******* dog internet, have over 200ms at peak times even tho im on uncongested internet, and im paying €50
AVOID, AVOID, AVOID!

By: Anonymous

Anonymous — Tue, 28 Feb 2012 20:52:19 +0000

digiweb service is crap, they have no technical support on weekends, i dont think they no what they are talkin about. i have digiweb 4 mnths and its the sorriest thing i ever went with them, since the last few mnts i have been ringing them at least 3 times a week complaining about the crap service they are supplying me.there isnt a day that my internet goes of (about 30 times daily),when i use the phone the internet goes of and when the phone rings it also goes off,i changed adaptors, leads , and even got a new phone and still have this crap service.and digiweb cant fix it… so whoever reads this take my advice and stay far away from digiweb,
there must be only 1 person working in customer care cause every times i ring them im always in position 5 either that or everyone who has digiweb is ringing with complaints at the same time.

STAY AWAY FROM DIGIWEB THERE SERVICE SUCKS

By: justin

justin — Tue, 21 Feb 2012 19:36:15 +0000

70gb of data is no use in 2012. make it better DigiWeb!

By: Dave

Dave — Thu, 26 Jan 2012 19:47:34 +0000

To be honest looking at the ratings I have to say they don’t deserve any more than 1 star. I’m still in my first month. I ordered broadband from digiweb and it took 4-5 weeks to get the modem delivered (and account set up etc). When I finally got it I had to phone support as the wireless wasn’t working. 40 mins waiting in queue and 20 mins talking to tech expert he couldn’t fix it and he gave me instructions to check all 11 channels and re boot pc and modem each time. 2 hours later, sent them email and they sent out another modem. I’m getting at best with ethernet connection 3.6mbps and most of the time the wireless is connecting but hard to get any website or speedtest to work. My package is the next generation broadband with speeds up to 8mbps. I think the clue is in the title, up to 8mbps. I’m going to read the small print and see if I can cancel. Definitly not a happy customer and regret getting into a contract with digiweb (if anyone from digiweb reads this please feel free to get in touch and rectify any of the above issues).

By: Ann

Ann — Thu, 03 Nov 2011 18:34:03 +0000

Sorry , i dont know what happened to the email address of Karen Gogarty.
Here is the email address as it should be .

kgogarty@digiweb.ie

I will look up her direct phone line , that way you can all call her direct and that way you might
yes MIGHT just get some action on your problem , but please dont hold your breath.

Best of luck

Ann

By: Grainne

Grainne — Thu, 03 Nov 2011 14:08:41 +0000

Plain and simple, Digiweb were supposed to register my domain name, which I paid for so assumed all was well. Then one day I was accessing my website to find myself on a banner page indicating the domain name was forsale. Upon contacting Digiweb they confessed a messup on their side. Offered me an alternative name…. which I said was not good enough as all my cards, brochures etc pointed to the website name I wanted and I wanted to speak to a supervisor. After a number of mails and phonecalls I have not once spoken to anyone in Digiweb.
Overall they have not only lost me my website, but my literature is now useless.
I don’t mind if mistakes get made but it really is about how you handle them after and Digiweb have been absolutely scandalous.