Eir

Eir (Previously Eircom) are Ireland’s “Largest telecommunications” supplier. Originally the primary provider of phone services in Ireland, they now provide a range of phone and broadband bundles.

Leave a review

235 Customer Reviews of “Eir”

Review by Fergus, February 12, 2018

  • 11111
  • 22222
  • 22222
  • 11111
  • 11111

After 20 years with this company, I have suffered it going from bad to worse since its re-branding as Eir. They are no longer interested in serving long standing customers who live in areas that have no access to fibre broadband and do not offer them any alternative. Not only this but their customer service is virtually non existent [queing for over an hour on phone, emailng them unavailable for at least two months since end of November,. and live chat system that seem to use robots or morons] So I decided to leave. This took them 3 months! When I went to pay final bill, after eventually receiving it with a message to pay online, I found my account was closed and unavailable to pay it. They had closed my account before receiving payment! What a shower of imbeciles!

Review by janmichealvincent, October 20, 2017

  • 44444
  • 44444
  • 44444
  • 33333
  • 33333

Dublin 1 area – good speeds, good ping, no congestion during peak times. I couldn’t really ask for more. Price is meh. Customer service is… customer service. But, at least in this area, you don’t suffer from peak time congestion like Sky does from the same exchange. Sky took me to dial-up speeds sometimes at around 9pm.

Review by Mustafa, July 13, 2017

  • 11111
  • 22222
  • 11111
  • 11111
  • 11111

After 15 years with Eircom paid always in full on time, if you are Eircom costumer I have two words for you: LEAVE NOW

Review by TamsinC, May 30, 2017

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I placed an order with eir recently . Only after my installation was due did they inform me that there was a problem with our address. They said that they had to generate a new eir code for our address. No one ever phoned me to let me know what was going on. I had to phone to follow up continuously. Finally after about a month of struggling, I was informed that my order had been cancelled (again, I had to phone in- I was not even informed when they cancelled my order). When I tried to place a new order (today), I was told that my address is simply not listed on the system and that they will not be able to help me.

It is just so frustrating. So we have now decided to scrap the idea of ever giving eir any business.

Extremely disappointed in eir- Having just moved to Ireland, I am actually disgusted in the service that I have received (I really did expect better).

Review by sian, February 4, 2017

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I rent got Eir broadband & phone bundle. Really bad broadband provider, worst customer service I have ever experienced. The sales promised 8mb speed, but got near zero speed at the beginning. After numerous phone calls and 10 days waiting time, got 2 line faults fixed, but speed is only 2mb-4mb and very unstable. (Not to mention over charged my first bill, but they did apologise and agree to refund after another 30mins phone call to them). since broadband wasn’t working initially, I was still in 14 days cooling off period, I was told I couldn’t cancel it since the phone line was working from day 1 (THEY KNEW I NEVER USE PHONE LINE, THEY DON’T PROVIDE BROADBAND ONLY, SO HAD TO GET THE BUNDLE!)very aggressive compliant dept manager. suspect illegal commercial practices. – which I will find out more, I have to take the legal route this stage.
so, PLEASE AVOID EIR!

Review by ernstblucher, September 27, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eir, better remembered as Eircom is by far the worst provider in Ireland.
Not only they cheat on their customers on broadband speed but they have the worst customer service, the most incompetent, biased and arrogant technical support and the most unethical and often illegal commercial practices.

They recently increased their prices! For what exactly? Nobody knows.
Because they are losing clients by the thousands as they are so bad and to compensate they make the customers pay for their lack of professionalism.

Every week, every evening the network is down or so slow that it goes to the speed of a modem (56kb/s).
When you call the “technical support” ( the ****** stable) , they are never aware of anything.

It looks like they harass their few clients left in order they leave to the competition.

The most expensive, the least reliable, the slowest, the worst customer and technical services and cherry on the cake, you can’t even get your bill properly as their “electronic” bill system is down every time you try to get your bill online.

Fed up of these ********. **** YOU EIR !

Review by elena, August 27, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

This is the most ignorant and disgraceful company.
Top up I paid in the store was never lodged to my account.
The worst company I ever dealt with!

Review by susurins1180, May 7, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I had problems with EIR since day 1, had to wait 2 weeks for internet setup and after that I had to wait another 2 weeks for TV set up. I signed up for 25 euro per month bundle, today I received my first bill, I can’t even tell in words how angry I am, bill was for 123 euro. In the bill I had to pay for service 50 euro , plus VAT which is not included in bills and TV, which supposed to be for free for first year.
TV box sucks a BIG ONE, recording can only 2 things at the same time and if you have put some tv shows before and then after a week decide to put movie to record, nowhere it says that there are too many at the same time, in result one of them is just not recording. ALL navigation thru TV is crap anyway!
Home phone I just bought few days ago, will see what they are going to charge me next month.. BTW they don’t give a home phone (for me it was another surprise, because UPC gave me everything)
I used to be Virgin Media customer- loved everything from them, unfortunately had to move to other place, where they don’t have service.
If you have a choice- everything else is better that EIR!

Review by astefan, March 24, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 33333

Very rude customer service, they are probably tired and frustrated of having to deal with so MANY complaints 🙁

Review by oliver, March 12, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

The worst outfit I ever came across. They have proven beyond all doubt that I don’t or ever have existed, despite me paying for home broad band for the last five years.
It all happened when I attempted to upgrade to fibre and TV on the 9th of March 2016. I was assured by my contact Rebecca that an engineer would be with me on Friday the 11th of March between 9.30 and 11. This seemed a bit soon but was I was told someone would be in the area at this time on Friday. Ok so far but just after lunch on the 9th of March (the day I first contacted Eir) my broad band went off. I at first thought that I had a faulty cable or something. The next morning10th of March I contacted Eir re the no supply and was told that it was Eirs policy to disconnect customers immediately that requested an upgrade and I would be reconnected on 24th of March. I then asked what about Friday the 11th and was told no the 24th was the next available Date. So no internet for 15 days. What a shower of Plonkers. Still cant get my head around that.
It gets better, I decided in the afternoon to contact Eir again and cancel the whole thing and go elsewhere and I gave them my account number and customer number which I was told didn’t exist (despite paying them every month by DDM for the last five years ). I was also told that my date of birth and email address were also invalid. Now at this stage I had to have a chat with myself and advise myself to cool down.
Well I said if I don’t exist or my contract never existed therefore I am not under contract to the company and could they confirm this by email. Unbelievably they did.
Vodafone here I come.

Review by oliver, March 12, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

The worst outfit I ever came across. They have proven beyond all doubt that I don’t or ever have existed, despite me paying for home broad band for the last five years.
It all happened when I attempted to upgrade to fibre and TV on the 9th of March 2016. I was assured by my contact Rebecca that an engineer would be with me on Friday the 11th of March between 9.30 and 11. This seemed a bit soon but was I was told someone would be in the area at this time on Friday. Ok so far but just after lunch on the 9th of March (the day I first contacted Eir) my broad band went off. I at first thought that I had a faulty cable or something. The next morning10th of March I contacted Eir re the no supply and was told that it was Eirs policy to disconnect customers immediately that requested an upgrade and I would be reconnected on 24th of March. I then asked what about Friday the 11th and was told no the 24th was the next available Date.
It gets better, I decided in the afternoon to contact Eir again and cancel the whole thing and go elsewhere and I gave them my account number and customer number which I was told didn’t exist (despite paying them every month by DDM for the last five years ). I was also told that my date of birth and email address were also invalid. Now at this stage I had to have a chat with myself and advise myself to cool down.
Well I said if I don’t exist or my contract never existed therefore I am not under contract to the company and could they confirm this by email. Unbelievably they did.
Vodafone here I come.

Review by scummins, March 3, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

DO NOT sign up with this company – Please read the reviews and take heed. I didn’t, thought how could they be that bad. I was wrong, they are getting worse.
1. I didn’t have a landline, needed to get one connected. The appointment was made, no one told me. When I rang to check, I was told an email had been sent to confirm. Despite what the company say, it hadn’t. When I queried this, was told ‘ok, but it says here that the appointment was confirmed with you’.
2. Line in, quite slipshod from KN also, but in place. Back to Eir to get connected and have been passed around from one department to another ever since. Was almost there at one stage, but told at the last minute I would need to contact Loyalty to complete. Got onto them, they hadn’t a clue what to do, and tried to charge me twice as much as the bundle I was trying to sign up for.
3. Back to customer services, a couple of web chats with them, the transcripts are a joke – lots of ‘we understand your concern, we appreciate blah blah blah’ but no answer.
4. was eventually told it was escalated, come back on Wednesday we will have a result. Went back on wednesday, was given a word for word regurgitation of the previous chat (where again I was told to come back wednesday) I pointed out that it was indeed Wednesday, got back ‘ we understand your frustration…..’
5. Told the web chat person I wanted to cancel, she said ring 1901 press this and that. I DON’T HAVE A PHONE YOU IDIOTS!!!!!

Seems like a rant, believe me, I approached this with a sense of humour and the idea that it was a game to be played and I would eventually get connected. A total waste of six weeks.

By the way, my first month’s bill arrived yesterday. What a complete shower of idiots. No staff training, no ability to deal with queries, a system that is incapable of keeping records ( except accounts apparently). Poor setup, unable to keep up with the demand of the public. Probably should have invested the 16 million on advertising in staff training instead.

Review by hansmolemann, February 15, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I signed up last Friday, 12th Feb, having spoken to the Eir customer service representative, Rakesh. I enquired prior to purchase as to how long it would take for us to be connected. This was important to me and was a deciding factor in me choosing Eir as our provider. I was informed that it would take 5 – 10 working days.

Today I received an email stating that broadband would not be connected until 1st March – 18 days after placing the order and way over the 5 – 10 days advised by your customer service representative.

This totally unacceptable. I feel that I have been misled into signing up to your service and have been sold a service under false pretences.

I have informed Eir that, unless I get confirmation today that the service will be installed within the time-frame agreed at the time of my purchase (if the call was recorded for training purposes I’m sure you can verify the veracity of my claim), I will have no choice but to cancel my contract with you with immediate effect.

Also, as a new customer I worry that this is only the beginning of many issues, if this is the way Eir treat customers from the outset.

I look forward to their response

Review by micksey, February 6, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Unbelievable. How in the name of God comreg let these shower away the crap service they provide. I signed up in December 2015 after they telling me my line is capable of 7.1 Mbps so I should be well able to get 5-6 Mbps download I was told so I signed up well I get 5 meg durning the day but from 6 to 1 o clock at its down to 1.3 which is completely useless. I rang to see what’s going on after an hour of been on the phone I was told it was congestion bull no such thing as congestion that’s a word eir use to cover up the fact their exchanges are old and better still they said your in an 18 month contract and we advertise our speeds as up to so there’s nothing you can do. I rang again one Friday and it took 3 hours to get through only to be hung up on I was fit to be tied. Sent email to complaints and they want me to pay €250 to get out of contract. Also found out my exchange is getting fibre in mid 2016 but only for distances of 1.6 km so that’s me out and it won’t be upgraded to next generation so I’ll be stuck on the speeds I have now for god knows how long. No way I’m cancelling the direct debit so they can sing for it I’m going with vodafones 4G service with 50 GB package. I have made a complaint to comreg so we’ll see what happens but I’m paying no €45 a month for 1.3 meg broadband in 2016 no way. Joke of a company lies lies lies. AVOID.

Review by oilpastel, November 18, 2015

  • 11111
  • 22222
  • 22222
  • 11111
  • 11111

Deal we went for: eFibre broadband and 2 x eir sim only contract in a bundle

1. Opening the account in store: They opened the account incorrectly with the wrong name which later on would cause us a massive headache when trying to contact customer service about our account.

2. Broadband installation: First appointment was booked in store for Friday afternoon. My boyfriend took the day off work only for the engineer not to turn up. He rang customer service but they didn’t have a record of the account (later on we realised it was due to the wrong name). When the account was found the salesperson in the shop hadn’t booked the engineer out and therefore my boyfriend wasted a day’s holiday. Appointment rescheduled for another day, using another holiday.

3. Incorrect billing: Overcharged on the first bill. Rang customer service but they still hadn’t corrected the name on the account, so it took 3 different reps to find the account. The deal we went for wasn’t set up correctly so they had to “re-bundle” the offers for us and the bill was then corrected.

4. Incorrect bill #2: Turns out they hadn’t fixed the bundle issue and we get overcharged by nearly €50. They attempt to re-bundle and confirm we don’t have to pay this bill (which takes 1 hour through 5 different people, some of which say they aren’t trained to do phones and internet). A week later payment is taken for the incorrect bill. I ring up customer service AGAIN and they inform me they can’t issue refunds, I have to go into the bank and fill in an indemnity form. I complain on facebook and they quickly tell me they can issue a cheque. Ring up to request cheque and get passed to 3 different people, having to explain each time what has happened. Eventually they have agreed to issue it.

Overall we’ve spend around 5-6 hours in total on the phone to customer services trying to rectify mistakes Eir have made. The staff are poorly trained and it is the worst service I’ve ever had. Had I read these reviews beforehand I would’ve known to avoid them.

The only thing I will say is that the internet is OK – not super fast but OK, hence the 2*.

You need to Register / log in to post a comment and rating.