shocking bad service from eircom. eveytime the phone rings it knocks off the internet connection and takes 10 minutes to get it back. slow and frustrating connection. shocked that other providers are not in the locality and we are forced to pay for such a terrible service from eircom.

As if unreliable connections, huge contentions and bad customer service weren’t bad enough, they monitor and censor users’ web usage. What’s the point in having the internet at all if it’s a walled garden?

Avoid. Better to get satellite internet if you can’t do any better in your area; you’ll have the same speed, and more access.

Eircom are just terrible!

Warning! stay away from Eircom. Avoid at all costs

I’m an Eircom customer and will be getting rid of them as soon as my contract is over.
Really bad customer service and do not supply speeds they say they do.

Eircom is a Joke. Stay away.

We live in Wexford and have Eircom broadband for several years, paying for 3mbps and getting less than half that. Have been told by Eircom that they don’t know when NGB will be available to us. About two months ago accidentally came across Carnsore Broadband promising 15mbps in our area. We had this installed and it is an excellent product. Speed is always above 15mbps and customer service is excellent. Can watch all sports on Sky Go without interruption. We are very lucky to have an alternative to Eircom

I live in Allenwood Kildare and our village has no Eircom broadband whatsoever. The vilages before us and after us all have broadband, but for some reason Eircom skipped us and never bothered their arses to upgrade the cabinet. I have a friend in Newcastle, Co. Dublin, and he can’t get Eircom either. I’m less than 40km from Dublin and my friend is less than 15km from Dublin city centre and Eircom still won’t provide us with broadband. Alsolute shit company and the older ex-state body support staff are useless. They should make all the old tech-support biddies redundant as they just don’t give a shit and hire some young techies who do know what they are talking about and are interested in doing a good job

I rue the day I went back to eircom signing up for the Next Generation Broadband basic package. A “download speed of UP TO 8mb” is stated on the contract and of course this gives them the leeway to provide download speeds of on average 1mb. I have ping speedtests recorded daily for the past 40 days and the highest speed achieved was 2.1mb.
The real contention is the usage cap on this basic package. The combined upload and download allowance is 10Gb, this is completely laughable and a conceited rip off to charge €1.65 per 1Gb over this cap plus VAT.
WARNING* If you agree to sign up for this Eircom service you will fall into this trap and wind up paying much more than you intended for a pathetically slow internet service.

Nothing much to day about Eircom apart from they are rubbish , a total rip off and tech support are ignorant , My family should have switched from them along time ago. save yourself the stress a move to UPC.

Was with BT had no problem. Than Vodafone took over and had nothing but headaches.
Moved to Eircom 8Mb next generation. Have been here about two years. Speeds are consistent at about 6mb. Rarely breaks down. Solid reliable. Highly recommended. I am in Douglas cork

Have Eircom for 18 months. Was conned into going back to them after promise of 8mg broadband. Last provider gave up to 3mg and never more than 50 per month. Eircom gave me 1mg and bill never less than €65. Told me speed would improve when it was rolled out fully. Not what their rep told me.I had to pay 54.00 to upgrade to up to 3mg.This cost me €50 with last provider. Eircom are a joke but not the funny kind. Stay the hell away from these con artists.

Have Eircom for 18 months. Was conned into going back to them after promise of 8mg broadband. Last provider gave up to 3mg and never more than 0 per month. Eircom gave me 1mg and bill never less than €5. Told me speed would improve when it was rolled out fully. Not what their rep told me.I had to pay 54.00 to upgrade to up to 3mg.This cost me €5 with last provider. Eiecom are a joke but not the funny kind. Stay the hell away from these con artists.

welcome to the stone age
eircom is completely shit i can bearly watch youtube videos and the performance is a joke

dinosaur slowwwwwwwwww!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Eircoms latest advertisments boasts the increased figures of gullible customers whom reurned to avail of the service (or lack of) that eircom is providing. As a current customer of 8mb uncongested next generation broadband my internet speed is currently at 760kb, has frozen 4 times during the process of writing this review and will no doubt continue regurdless of the complaints ive issued in the past. I would leave this provider for another in a heartbeat but none other can service my area. Bottom line, avoid Eircom if you can.

I tried to let Eircom know that I was leaving for another provider. They want 30 days notice IN WRITING. No emails – they want you to buy a stamp and send a letter in 2012!
Their service is basic and pricey. I’ve got 1MB (870k in reality) and it costs 50 – 60 Euro with 5-10 euro of calls thrown in. Customer Service is a joke. ‘Ill call you back’ is code for ‘You’ll never hear from me again!!’

The worst customer service ever! We too regret the day we contacted them to get their “wonderful” 8mb bband package. 8mb? What a joke – 1mb on a good day and constantly dropping.
Took another 2 weeks for the modem to arrive. Took them 2 months before they connected us and yet they insisted on charging us for those 2 months. When we complained we got offered the customer charter compensation of 2 months free line rental only and they stated themselves that they could see that we hadnt had any service at all for the 2 months!!. Despite numerous calls & emails etc. the only time we got a satisfactory outcome was when we complained to ComReg about being charged for a service that we weren’t getting, then eircom took notice and agreed to let us out of our contract althouh we were secretly hoping they’d come good on their promise to take us to court for non payment (I kid you not!)
Scumbags of the highest order & wouldnt touch them with a barge pole even if they were the only phone & internet provider.

Abousoultly terrible never again

I lived to regret the day I changed to Eircom. Will not make that mistake again. Stay away.

poor broadband for the extorionate price we have to pay. I’m allegedly on nab up to 8mb never have i gotten past the 1mb rate a disgrace!

Absolute theiving *******…..end of!!!

Unfortunately the place were I was living was serviced only by eircom.
Very sloooow service, they forced me to buy a stupid, totally useless landline just to have an internet connection.
Very disappointed.

i got eircom installed in jan 11 ngb 8.. ha lucky to get 1.5 contract up in jan 12 goodbye what a disaster.

Rubbish… Live in rural county Tipp. 7md broadband package because it supplies 30GB usage. Got their free modem which is so bad! I get 0.5MB on a good day and for some reason the upload caps at 0.2MB. Honestly people don’t bother now since this company is just profit, profit, profit no “let’s go care for customers”. The village 2 mins away is getting the NGB and we aren’t they are going to bypass us. Line is horrible, it got snapped once they came and put a knot in it claiming they would replace it, we waited a few months and they still hadn’t, we phoned, they came and just put some waterproof layer over the knot saying “That’ll do”.

The internet cuts about 20 times a day. It’s shocking for online gaming and livestreaming. Please don’t use Eircom just go find a service provider that cares about customers not profit! If you do join them then don’t take the “free” modem as it’s just a load of crap, go fork out on a new one!

I live in Grangerath (Drogheda, Meath) and the Eircom bundle of up to 24mb uncongested broadband works very well for me, (usually receive a stable 18-19mb download speed, 15-17mbs during say a saturday evening) so anybody who lives relatively close to my area should experience no problems with this service. Customer care can be a bit of a headache at times though. The package I have which is broadband only, no talktime on the landline is only 39.99 euro per month (not including line rental) for 24mb broadband which is pretty decent! So those of you who play high end games like me, i’d recommend this package, those of you who just browse the internet and don’t need the 24mb, the 8mb would be completely fine for you (remember considering I can only give a review of the connection in my area and not other area’s eg. roscommon, navan). But anyways here is the link to the package I have: http://www.eircom.net/broadband/products/bbpackages/ngb/44/

Eircom suxx ever !!! worst irish internet supplier ever. EPIC FAIL eircom

terrible, terrible!

Tragic. Supposed 3 MB download… actually just tested at 0.1 MB. Need I say more!

Plain and simple-nearly the worst provider on the market luckily not a monopolist any more .I’ve been their customer for the last two years only for the reason of other providers deficit in the area.I am an unhappy holder of Broadband Home Advanced package which is suppose to be 7mb download and 50gb limit.The actual speed is 2.5mb off peak,no help from customer service,despicably high coast-useless.Switching to Wicklow Broadband soon.Time will tell

I think Eircom need to seriously upgrade their broadband in rural areas. I be playing X box live online, and you’d be playing with guys on there who’ve got 30 meg plus and upwards connections, and they be paying half price or less for their connection,as i do with eircom. Eircom are also so corrupt they even have the cheek to charge tax on the bills you get with them.

This company can do as it pleases because there isn’t really another provider offering speeds of 7 meg and up in rural areas. This is a failure of government to have allowed this company to fall into private hands.

Only with Eircom because upc dont have broadband in Carrigtwohill, Cork yet, upgraded to 24MB in Dec 2010 but never recieved over 8-9mb when i was told i would be gettin 15mb as that was the MAX my line will take.
Called up plenty of times to complain about service ranging from 1.1mb – 5mb and was told to move my router, disconnect phone lines etc etc all with no improvement to the speeds.

Called Eircom last night as i had a connection less than 1mb (after eircom sending me a letter to confirm i was on 24mb Next Gen) which wudnt even allow me watch a youtube clip, went through all the usual tests including swapping back to the old router – tech rep confirmed my line was SPIKING and there was no reason for that so he was going to send out a new router(even after both routers showed similar speed max 10mb)
was asked to call back today as it was sunday the order cudnt be processed, called back today and after 1hr 17mins on the phone i was told that the system showed my router to be older than 12mths so i would need to pay for a new router, take a new 12mth contract or buy my own router and they would tell me how to set it up. Eventually i got it confirmed the router was only 9mths old so in warrenty but they decided as i recieved that router on upgrade the warrenty was no longer 12mths it was 0mths

So now im left with 24mb unlimited broadband service from eircom with costs 150euro every 2months and i recieve speeds from 1mb-10mb with an attitude of yes we see there is “Spiking” on the line but the line is fine………. Useless overpriced service, i have changed all my family to UPC and they get steady speeds for less cost

Stay away from Eircom if you can

ADD-ON

Image proof that a new router WILL IMPROVE YOUR SPEED..

http://imageshack.us/photo/my-images/195/belkinmimogpluseircom24.png/

Paying for 24Mb NGB – They say it should be 8MB always on, it’s more like 6Mb. Getting about 19Mb Down, 0.8Mb Up in Tramore, Waterford.

For anyone wondering how to speed up your connection, throw away the router eircom gave you for free, there’s a reason it’s free, it’s shit.

Prior to using a new router the speeds with the bog standard eircom router were this:

Downstream: 14355 Upstream: 633

With a new Belkin G+ MIMO router & OPENDNS it goes to this:

Downstream: 18351 Upstream: 765

Real-time download: 1.7Mb/s (On steam it reaches 2.2Mb/s)
Real-time upload: 81Kb/s (YouTube reaches over 100Kb/s)

Most people here whine about Eircom, It’s not eircom, it’s where you live. If you arent happy with what you have move to the UK and get their 150Mb internet, or move somewhere in Ireland that has MAGNET Broadband.

Eircom are grand tbh, had 8Mb standard prior to the exchange being upgraded a year ago

If you’re reading the reviews and thinking these people are exaggerating…they’re not…I’ve had my share from eircom…had moved recently to a house in Dublin and tried to get UPC but they said they’ve no connection in the area, so went to eircom and asked if they can provide service in that area and they said yes…I spent 3 weeks chasing them to get an appointment and I took a day off on the scheduled day and ofcourse they neither showed up nor called and when I called they said they found out that they dont have connection in that area!!! it took them 6 weeks to figure that out !!!! and even then no one bothered to tell us..and you’d think they’d apologize..but no..they are arrogant, rude and incompetent. One operator asked me to knock on apt (…) in my complex -coz they’d applied in Jan- to see if they have the connection set up for them or not!! I have to say that after reading the other reviews on the costs, connectiction, speed..etc I’m glad I didn’t get that far with them..for a communication company they’ve no communication skills at all..in brief AVOID AVOID AVOID.

My first review said most categories weren’t rated, which was strange. Anyway Eircom are terrible, I just managed to regain my connection after waiting for 20 minutes for it to start responding again. Terrible stuff.

Absolutely terrible in every way, shape and form.

Fails in every category

All I can say is that eircom’s home broadband package and service is dreadful!! It’s completely unreliable – sometimes I can’t connect to it all. Speed is very slow especially at peak hours where it reminds me of frustratingly slow dial up connections from the 90′s. When I ring up the customer service is not up to par. Essentially they tell you to plug unplug your modem etc even when you tell them you have already done it. When they send out engineers it might work for a day or two, but nothing is resolved in the long term. They say there is nothing wrong with the connection but it is so slow and I am not getting anywhere near the speeds promised!!! GRRRR I am so sick of EIRCOM it is a useless worthless service. Gonna check out a new service provider

Customer service was wonderful believe it or not. Service is rubbish, up to 8mb, in reality the highest download is 400kb.

I are also with eircom and can tell you all that eircom broadband is complete rubbish, first I signed up with NGB 24MB Downstream and 768KB Upstream and my allowances is unlimited, but the truth of the matters is that eircom have no such unlimited allowances, for if you read the nifty gritty details at the end of your contract or on the eircom website, you will see even though they say unlimited allowances, it is really capped at 250GB per month, and if you go over your 250GB allowances, you will be charged 2 euro per 1GB, which brings a question to mind in relation that if you singed a contract with unlimited download/upload allowances, then how are you charged 2 euro per 1GB if you over an unlimited allowances, when the word unlimited means download/upload as much as you like,
And as for the speed, I haven’t seen or heard of a phone line ever taking 24MB downstream, so why would you pay for a service that you are never going to receive, My speed is only 12MB max, but yet they are charging me for a 24MB service,
I have written to The consumers team on RTE in relation to investigate eircom with their misleading the general public in to believe that they will get an unlimited allowances if they sing a broadband contract with them, when really the allowances is capped at 250GB per mount, and everyone here on this site should do likewise, and just maybe eircom will finally give their clients exactly the package they all singed up to,

The customer support people are very helpful but the service they deliver is rubbish. 3 miles from the exchange and the best speed I can get is 2mb (was advertised as 12).

I am with Eircom for over 1 year. Took their 8Mb/s NGB package. Can’t comment on customer service as I never had problem but my downolad is 7.6Mb tn averange, upload 4.3 (ut of 5.12) always fast and reliable even ping is good (for Ireland.) Was with Irish broadband before, when I lived in Dublin – NIGHTMARE!!! I changed my ISP as soon as I moved from Dublin and never regreted it. As for me Eirecom does deliver but LORD! those bills are insane! I’m Looking for new provider right now just for this sole reason If they were more reasonable with their pricing I would stick with them.

soooo slow….. I have a 3mb connection, rarely get over 20 kB/s. This is not much better than dial-up.

I have being with Eircom for the last 5 years and only experienced one or two outages which were down to Eircoms default DNS servers being attacked.
I am also located in the cork city and connected to the church field exchange this is properly why I have such a great connection.
I pay for an 8mb connection and get exactly that and is perfectly stable and never drops.
8mb is the max my line can take but this is due to the length of my line.
I recently had a problem back in May when my connection kept dropping and noise margins hit rock bottom.
Eircom were up within two days and diagnosed the problem and that day gave me a new cable from my premises to the nearest cabinet.

I also see that there are alot of poor 1 star ratings on this site this is due to people only writing reviews when something is wrong and want to complain. People never review when things are going right.
Eircom have over 100,000 customers from time to time you expect people to have problems.

Disaster, internet disconnects every 10 – 30 minutes, and no help or solution offered by customer care

they censor the internet.

I have been with Eircom for 1 year now and it is an experience that I do not want to repeat again in my life time. I could accept the rubbish performance, available intermittently at a ridiculous price. But what I cannot accept is the dreadful customer service. Eircom have gathered together Ireland’s surliest, rude, unhelpful people to man their customer service department. Avoid this lot at all costs!

Absolute disaster from the get go! First was sold a load of baloney by the sales rep who came to door promising ‘Next Generation Broadband’ that we could take anywhere. NEVER had wireless – even though promised. SIX technicians later at the house and we had no phone service, they permanently cut the phone extension upstairs, and we have a useless home office because we can’t get wireless. We spent hundreds on independant computer companies to come and fix ‘OUR’ computer problems (which we were told by eircom was where the fault lay) only to be told “It’s your Server”. Now – hundreds of hours talking to tech support team, hundreds of euros later , we are going to COMREG. Even then – Eircom refused to give us a REF Number that we needed to give to COMREG to get our complaints addressed. I will NEVER use this company again. Half of this year has been spent on phone to Eircom people and getting stressed out. We still have under 1 MG speed, and no wireless, not to mention no upstairs phone.

Disaster from start to finish!!! Eircom took our line from Vodafone without our permission, failed to transfer back when requested and then tried to charge us for a service that they were not supposed to be providing in the first place. Customer service staff, one in particular, was diabolic and totally incompetent, not to mention rude and aggressive. Would not use Eircom if they were giving their services for free!! Best to wind this organisation up and hand control over to professionals who know what they are doing. The 1901 customer service staff are a major liability and are damaging the reputation of this organisation severely.

Eircom – Phone & Broadband.

I can honestly say I would never use this incompetent company ever again, from start to finish it was a dreadful experience from being promised certain rates by their sales staff only to be charged a different amount, a large difference. Trying to reasonably sort things out where impossible, they put you on hold for an average of 30+ minutes, then tell you you are through to the wrong department, when you ask to be transferred (here’s the kicker) they cant transfer you, you have to call back. A phone company that cant transfer calls, laughable but sums them up perfectly.

I have used vodafone, greencom in the past they are both cheaper all round and so much more efficient and an absolute pleasure to deal with compared to eircom. For your wallet and sanity stay away from Eircom would be my opinion, a complete nightmare from start to agonizing finish.

Oh dear lord how did i fall for the ads and the sales rep who called to my door.
” Would you like to join Eircom NGB with download speeds of 8mb”
Now my first question to him was can you guarantee me those speeds
“why of course i can” said the snake aoil sales man. I continued to quiz him on upload speeds, contention ratios, etc. Satisfied i had all the answers i decided to make the switch.
What was i thinking, when eventually i switched over to the eircom exchange, only after mutiple phonecalls i found my speed drop to .8mb. 10% of the actual speed i should receive. Once more on the phone to them and they informed me that i had an “amber line” which can only carry a maximum of 2mb traffic so in there wisdom they limited my line to 1mb. I had to remind them that i had signed up for the 8mb next generation bundle. Jesus what a bunch of *******. As one of the other reviewers mentioned i felt like i was speaking to a bunch of simpletons, i almost felt sorry for their stupidity. Well many phone calls later to the tech helpdesk and they have managed to push my speed up to 3.6mbs. My conversation with them revealed that you need to be within 3.6miles of the local exchange to enjoy anything close to the 8mbs, outside that and you can forget it. Im 4.7 miles from the exchange yet they are still selling the package here. And now heres the best bit, ComReg can do nothing about it. I was on the phone to them for about 30mins raging about the false advertising, false selling, and overall rubbish service. “Write a letter of complaint sir” ******* wonderful advice. Its good to see my tax euros are paying for such a wonderful regulator. Im guessing Patrick Neary got himself a new job wih them. To those thinking of changing please dont. They lie and provide crap service. ohh and if you try to access setanta sports online while a match is showing you will get a “server busy” message. Avoid them at all costs

Switched back to Eircom recently when a sales rep called to the door to say that NGB (Next Generation Broadband) was available in my area. Was, at stage, with Vodafone on a 7Mb broadband and phone package and not using the download allowance so the switch to Eircom NGB at 8Mb and 30 GB download allowance would have saved €20/month. Got my text to say that we had joined Eircom and that the broadband service would switch within 10 days. After 8 days I noticed a tremendous drop in speed. Ran a speed test to find us running at 0.7Mb download and 0.09Mb upload. Spent a hugely frustrating hour and a half on the phone with Eircom’s representatives (are these people all on sedatives??) to eventually find that NGB was not in fact in our area and so we were on 1Mb standard broadband. Good old Luke in customer complaints said it would take up to 10 days for someone to examine my complaint. Examine now mind you, not actually do anything about it. The highlight of the hour and a half was undoubtedly the 15 minutes I spent trying to explain to the misfortunate simpleton in broadband sales the difference between upload speeds, download speeds and download allowances. “Sir, you can’t get 8 megabit download speeds, you can only get 8 megabit upload speeds and you’ll pay more if you go over 8 megabits in the month”. Dear God! In the 8 years since I last left Eircom in frustration I expected them to have improved a little. I think they’ve actually become worse!! The case for extra special needs assistants in Irish schools is proven by contact with Eircom personnel! 10 minutes after hanging up on Luke I’m now a Vodafone customer again. I must write a letter of apology to them for ever having deserted them! Now I need to find some paracetamol!!

leaving a whole star in order to post here makes me frustrated…ratemyisp.ie should have an option to leave negative star….
Eircom have very rude customer service agents…every time I phoned them I got someone on the other end who couldnt give a sh*t about my looking for a decent broadband connection….well expensive for a crap service….Stay away!

Have been with eircom since their very first broadband product. Had some poor customer service experiences in the early days. Of the many ISPs I have/do use (I am currently also a Vodafone and Skytel customer) they are the best and most stable. Have really never had any complaints — stable almost all the time and I save a lot of money using VoIP, something I have not been able to replicate with any other provider. Last time they upped their speeds I wasn’t able to get the full rate (getting about half of theoretical max) and they claim its noise on the line, but no hope of ever diagnosing the source. Pity, but still acceptable service.

P.S. I’m not making excuses for anyone, but in some customer service scenarios the problem is the customer, not the service. So, olly — did it ever occur to you that if you’re getting ok performance on LAN but not WiFi that the problem is most likely to be YOURS, not eircom’s.

with eircom 4 months, price was meant to b 46e, and i made sure 2 ask wat wud i b paying wit all charges included but ended up being 55e, hidden costs the snaky ********. wen connected wit lan cable it’s grand but wifi is absolute crap, drops signal every time i change page. technical staff are useless, rang 4 times 1 day and each person that ans the fone made me reset modem even though i told them i’d already done it a load of times to no avail. it’s disgraceful how they charge u for a service then when u hav a prob they charge u to ring them about it 2. also most staff were friendly even if they dont no there arse from there elbow but 1 man wit a pakistani/indian accent was a downright egotistical ***** , if i ever meet him i will knock him out. and if anybody knows him do the rest of us a favour and burst him in the bollox

I recently joined eircom broadband and when i tried to set it up my phone went down so I went to there support site with my slower internet(the eircom still not working) and I got no help whatsoever The broadband I got off them still isnt working

They are so unhepful

very expensive for what you get… phone lines are too long in ireland to get anywhere near 8mb DSL speeds.

eircom dont care,
best to avoid

While I can’t fault Eircom’s service, as they haven’t let me down yet (have 3 MB/30GB per month package), I am obviously unhappy enough to use a search engine to see what reviews are out there about the other providers. I have recently subscribed to Sky Player and suddenly my 30GB limit is now holding me back (each 90 min movie eats up almost 1 GB). I am already unhappy to have to pay 52 yoyos for what I have, so I am now easily tempted away by the 120 GB offer for 4 euros less per month. But everyone’s said no to Vodafone (‘we’d no problems with BT, but now…’). I’m really glad to have this information. I guess people rarely leave ratings when they’re happy though, so maybe there are thousands of satisfied vodafone customers? It breaks my heart though to see what our Northern colleagues have access to with Sky packages for 19 quid phone, tv and broadband.
But believe me Eircom, the second a better alternative comes along, I’ll jump ship.
Thanks ratemyisp for the education. Keep up the good work.

okay simple i have been with wimax lets just say shit!!!1 and with vodafone really really crap 8mb hahahaaa yah right i never got over 5mb….. and the funny thing is i rang eircom and they told me that my line only holds 6.9mb thats my max!!!!
so is was sold something in which i can not get a load of crap really….. so anyway i now have 8mb NGB okay 41.99 for the first 6 months then 46.79 after that which aint to bad + my calls and 30 mins mobile to any network!!!! and i got a new modem worth 50 euro!!! which blows the vodafone one out of the water what a load of shit that was!!!!!
and i get to use eircoms 1000 free wifi hotspots which is class idownload everything for free now while im in my car or inTown!!!!

Okay, first of all, giving this so-called provider a whole star is an over-statement. As I write this, the page is still downloading, approx. two minutes later. I’m in the corner of the house, and I have in total 4 devices with wifi connectivity, and my Dad has two, but trying to connect on any more than two devices at one time is simply impossible, regardless of peak time or not. Really, is there any other competiton for home broadband out there? A dongle will not work because of my remote location either.

Just tested on speedtest.net-

Download Speed-0.14mb/s Upload Speed- 0.06mb/s.

That’s atrocious.

We are currently on eircom’s 8Mb download NGB Advance and Talktime talker package for 1 month now (Sept. 30,2010) BIG MISTAKE!. So far the connection is good, using speedtest.net the average speed is 6.5 Mb (does it really reach 8Mb?!). I called customer service today in inquire about my first bill. The amount listed is not the one I expected to pay them (expensive and hidden charges). The 2nd customer rep even hang up on me while explaining the package I applied for.

First, connection fee for the telephone line (27.00eu), first bill you will have to pay in the first week of connection.

Second, after 1 month you get another bill for the phone/broadband package (60.00eu+) ***their customer service mentioned your are paying in advance. Plus Connection Charge for the broadband (24eu). Plus broadband used for the previous month (29eu). I don’t know why do I have to pay for broadband used the previous month. Is there any regulatory body to report this?

Just moved back from a year in Canada. Never had experienced internet outside Ireland before for such a long period of time. Its the equivalent of living in Ireland and driving a Mercedes and then moving back to Rwanda and riding a mule the only difference is Ireland isn’t a third world country compared to Canada. We are so far behind any other Western country when it comes to internet speeds and the responsibility has to lay with the big telecommunication companies i.e. eircom. get the finger out.

Absolutely appaling. Broadband extremely unreliable. It would just suddenly cut off, very slow and we’ve had to reset it several times a day since we got it. Four different technicians came out (no appointmet just lucky we were home) and issue was not resolved. As I write I am on hold for customers support 40 minutes and counting. I can’t wait for them to ask me why I want to cancel the service.
Just FYI TV+broadband+ landline (with free calls to any landline in the world anytime) costs E30 in France from most providers (E70 for similar- lesser- from UPC).

Oh and people if you are not getting the service you are paying for just don’t pay for it! THEY are in breach of contract.

i read and re-read about various providers in ireland. we had irish broadband for a year (hopeless) and three mobile broadband (good for a while then poor) and finally we settled on Eircom 8mb NGB for south county dublin area. Delighted with it. Just ran a check with speedtest.com and registered 6.9 mbps and thats for a saturday nite, usually high contention rate with the others. For once we have broadband that delivers high speed – and for 30 euro (10 months) too.

We joined Eircom over a month ago. After waiting for 3 weeks to receive the router, I set up my broadband quite easily. Since then however, I am flabbergasted at how slow, sluggish and unreliable the service is. I find myself rebooting the modem a few times a week to see if it will make any difference. As an Irish person who has lived abroad for years, I am abhored by the quality of service Eircom offers in the Dublin area. If I was living in a cottage in Connemara, I would expect this quality of dial up service. On the contrary, I signed up for their sleek, sexy, fast uploads/downloads service in the Dublin area…and it really feels like dial up internet in 1995.

Eircom – don’t waste your money or your time with them.

Eircom broadband is pure trash and belongs in the garbage.
This so called service can collapse or annoyingly be disrupted for hours on end.
When you ask why..The responce from Eircom is..’Its peak time, (over congestion)
I often wonder what the so called politicians are doing about this as the people constantly get ripped off paying for 3rd rate services that sometimes don’t even work at all..
Where is the refunds?
Who knows…
Best keep looking i guess.

Expensive rip off Eircom broadband. Rude staff and not very helpful at all.

One word for Eircom.net broadband that is : EXPENSIVE, EXPENSIVE ! no wonder they spend a huge amount of money on advertising to try and get more people to join us with them. Why do Irish people put up with such bad service. Having lived here for five years. Ireland this the third world of ISP service. My friends abroad can’t believe how bad broadband service is here.
Not going to even rate it.

Don’t really have a problem with them. Internet is generally good and reliable, out here in the wilds of Cavan. They never charged me for going over my ridiculously small download quota (30 or 40 gig), and I don’t even do any illegal downloading on that – well, I don’t do MUCH illegal downloading on that I guess would be nearer to the truth. I’ve shopped around, but moving to a different provider wouldn’t be worthwhile for me. All in all as a consumer it seems to be as good as it gets in this country.

Just off the phone to a “customer service” agent – a contradiction in terms – about their failure to put me on the bundle that I had ordered. All my fault, apparently… I have to know their internal procedures and processes and second guess the cretins that operate them. And “no!.. there was nobody senior to speak to”… “Well there was but he wasn’t going to put me through ‘cos my problem wasn’t serious enough”… and “No! … the senior person did not have a name”. And really “it wasn’t his problem”. And the real kicker is that I “came back” to Eircom for this!!… I could have “enjoyed” such lousy service anywhere.

the reality of broadband in ireland is ‘ if you want what i call broadband ‘which is at least 7 mb ‘ you need to live in city or close to your exchange ‘i moved from dublin to fermoy in cork and its like being in the stone age its actually a crime how terrible it is im with eircom i cant even get 3 mb down here ‘ which is no use to me as i play ps3 online and need at least a steady 3 mb connection to play online ‘ at peak times with eircom i get a speed of 0.29 mb ‘ they should be all shot ‘ i had bt in dublin and up until vodafone took over they were the best provider in ireland fact . But Now eircom owns vodafones lines ‘ so my advice is put up with crappy isp’s or move out of this Gay country .

It’s brown, it’s hot and I’m about to make one = Eircom

wooow i cant top the comments here, i can only say there tellin the truth

Eircom’s Customer Support Staff are the most unhelpful and technically inept I have ever encountered. You can har then flicking pages and asking you to do things that are totally unrelated to the fault you are experiencing. No Idea whatsoever what they are on about. We have had no broadband for the last month. An engineer came out and tested the line. The problem was the router(only 2 months old). Eircom sent out another router by that was faulty too. Since then they are sending two routers per week and every one of them is faulty. We ring Customer support and they tell us they cant keep sending us routers. I said “well if you sent us one that actually worked you would not have to” I tested our broadband with my neighbours working modem and it worked first time so it is the routers that is the problem. I am a telecom engineer and these guys have not got a clue. One guy told me he could ping my router when I actually had the router switched off and still in it’s box. When I told him this he hung up.
If you value youe sanity please avoid Eircom like the plague. Endless hours on the phone to them switching on and off the router and getting nowhere.
If you ask a question some of them start shouting down the phone at you and we have also had them hanging up several times. When the engineer came to our hose to check the line he said even their own staff were complaining about their Customer Support…..That says everything really doesn’t it!!
Keep as far away from Eircom as possible…Good for a phone line absolutely terrible for Broadband.

Eircom’s anti-piracy crackdown begins today
24.05.2010
The January 2009 court settlement between the Irish Recorded Music Association (IRMA) and Eircom cranks into action today as the ISP starts the process of cutting off broadband access to customers found to be repeatedly illegally sharing copyright material, such as songs and movies, over the network.

The ‘three strikes’ agreement went ahead despite being brought to court and challenged by the Data Protection Commissioner after it was found that the monitoring and identification of IP addresses by IRMA was not affecting the protection of personal customer data.

From today, IRMA will supply names to Eircom that it has obtained using anti-piracy tracking firm Dtecnet to monitor online copyright infringement. Eircom will receive the IP address, along with a time stamp and details of the peer-to-peer application used by the customer.

If it is found that an Eircom customer has been illegally sharing (‘sharing’ refers to either the uploading or downloading of copyright content) on three separate occasions they will be disconnected from Eircom’s broadband service for one week, after which service will be denied for one month if their IP address is detected by Dtecnet for a fourth time.

This graduated response is related to music but TV shows and movies fall outside the remit of the Eircom/IRMA court settlement.

Several other Irish ISPs have been contacted by IRMA and asked to implement the three strikes system. Following the 19 April high court ruling by Judge Peter Charlton in favour of the rights of copyright holders and against the Data Protection Commissioner Billy Hawke’s privacy concerns, UPC remained adamant that it would not be following suit.

“UPC’s position remains unchanged following (the) judgment. UPC will do everything necessary to comply with its legal obligations but will not voluntarily agree to implement measures such as a graduated response system in the absence of a legal obligation to do so.”

IRISH ISP Eircom has been struck with terror after being sued by the music industry.

As part of an out of court settlement designed to make lawyers from the Irish Recorded Music Association (IRMA) go away, Eircom has adopted a “three-strikes and you’re out” rule. Apparently the ISP was so scared of being sued over copyright infringement that it decided to cut off P2P users on its network.

The move was taken after it was challenged in the courts by the Data Protection Commissioner, who thought that an individual’s IP address was personal data. However Mr Justice Peter Charleton ruled in the High Court that a broadband subscriber’s Internet protocol (IP) address, which Eircom will use to identify filesharing customers, is not personal information.

According to the Irish Times, Eircom has agreed to process about 50 IP addresses a week during a pilot phase.

It will work like this. IRMA will use a third-party firm, Dtecnet, to identify Eircom customers who are sharing a specific list of its members’ copyrighted works on peer-to-peer networks.

**** Doyle, director general of Irma, said his organisation could potentially supply Eircom with thousands of IP addresses a week but it was a matter of seeing what the Internet service provider (ISP) was able to process.

With a bit of luck there will be hardly anyone on on the Internet in a few months and the music industry will be able to continue with the same failed business model that it has used to make big bucks for the last 50 years.

Doyle said international research suggested 80 per cent of people will stop illegal file-sharing if they get a letter from their ISP warning them of the consequences. “We are trying to encourage people to go back to legitimate networks to get their music,” he said.

Of course if it had not been for filesharing there would be no legitimate networks at all, as the music industry desperately tried to stop buying music online from ever happening.

Cable operator UPC has resisted requests from IRMA to implement a “three strikes” system and that case will be in the courts next month. µ

just like Eircom here another bunch of scumbags on youtube
http://www.youtube.com/watch?v=6l5BFYxQAOU

shit

the biggest load of ****** out there they control the market and **** there customers over as wellas other company’s using there lines to opperate. i changed to perlico now i’m not saying there any better but there certainly not as bad and at least i can understand there cuatomer servise people. when i changed to perlico i still had an outstanding bill of nearly 400 euro and some how i got away with out paying them befor the change over happened and in the 2-3weeks while the change over was happening i was still with eircom and they call me up and said they could sort my problem out and wambam thank you man it was perfect for those 2-3weeks they had put some sort of booster on some were but i said its 2 years to late and the bills were ******* outragous i mean my bills with perlico are less than half of what there were with eircom. well they can come after me for the money but by god they wont get any from me fullstop i will go to there hq before and reck havoek for 2 years i had to put up with internet going down neraly every secound for hours at hand and nearly every day connection speed would never get upto the 1m line i had the next up was 3m but my lines are copper and could not handle it i asked well why cant i get 1.5m or 2m and they said not posibale even with any other landline company’s well let me tell u this i have a 1.5m line now from perlico now i am not saying its great but at least i can play my online games and not keep getting cut of half way through a game now it does go down but its str8 back up again unlike eircom most of the time or speeds dropping to well that low the the modem couldn’t even pick it up lol u guys in eircom need to get your ******* prioritys st8 and up grade your shit and upgrade your shit now before you get a supprise in the back door of your mainframe the seed is tyhere just waiting for the right kind of person to find and exploit. because i mean its only time before you **** the wrong person over and them wanting to do nothing but **** you back and i’m pretty sure from all the bad reveiws i’m seeing here and all over the web people are talking about how bad a state your infasturcter is and how we were ment to be the leaders in this field in europe or was that in the world ah ha ha ha ha ha ha ha ha ha ha ha ha i is lmfho so bad it silly i have to stop before i start to cry cause i wont beable to stop knowing how much money you ***** have robbed of me and how cheaper my bills are with perlico and way way way less hassle suck rotten eggs and crawl into a deep dark hole and die no sorry i think u done that already. its not people running eircom its computers making the decisions or its a computer program designed to run a coffee machine. these people have my e-mail address and i’m sure u can find me so come and try to **** with my line again and i’ll cost u money thats not claimable back through insurance. as 2pac said this old boy in the south said theres more than 1 way to skin a cat theres more than 1 way of dieing cause when i’m through everybodys through.

They may be overpriced, but their Ireland’s best, so deal with it, Vodafone & BT cut of at times, so downloading files with them is a no go area, and don’t even get me started with the other ISP’s.

YOU GET WHAT YOU PAY FOR…

They are a disgrace shocking over priced i’ve lived in france britain and the netherlands in the past 17 years and had broadband/internet in all eircom is up to 80% yeah no shit really 80% more expensive. Shocking bad service and exstortionate prices. Absolute junk id rather go without than use that shower.

I use eircom only because I don’t have a choice where I am situated. I find the service to be poor and expensive. I also find the customer care staff to be rude and unhelpful. They have a strangle hold on broadband access in this country and do not provide the infrastructure for proper broadband in Ireland. They should have their license to operate removed until they under take guarantees to build a proper network that is inclusive of all.

I’m guessing other ISP’s will follow…..

Eircom already block the pirate bay… sure this is only another thing added to their list

An important High Court decision today allowing Eircom proceed with cutting off internet access to illegal music downloaders, mainly peer-to-peer music sharing groups, has major implications for all other internet service providers.

Well here we go again Eircom pulling this **** agian , they only want to take as much money in but this way they don’t have to spend money to upgrade there network and keep there fat headed director with the 1 million euro pension top-up like that ***** thats run bank of ireland.
This decision is seriously going to hurt this country and the business done using the internet.

Whats is the good having high speed broadband if you can’t use it why do they think people getting high speed for.

I heard recently that Eircom are going to charge people to downgrade there connection next there will be a charge if you wanted to cancel your connection if they got that in they would make a fortune with the amount of people going to other broadband providers ???

They really are taking the **** and thanks to the judge Mr Justice Peter Charleton for throwing out any privay law and more human rights.
Here is a good question what amount of money did he get in his brown enevople we know any **** like him would take a backhander no problem all you have to do is read any irish paper and see how corrupt our previous goverment and current goverment are they just look after them selves first. Might get Ireland out of this mess if we sacked them lazy bunch of ****s in the Dial.

Why don’t they turn Ireland into a police state because this is only the start. Its is our right to download what we want.

Broadband providers do have not got the right to control what we download. If the music companies were not ripping there customers off by overcharging for everything they sel lthen maybe people would not download so much.

Over the last couple of years Eircom took over Meteor 085 and there starting to ***** around there also, they have put a charge to ring the customer service as always they are only concerned about getting as much money as they can and they will walk over anybody .

I really hope that other isp companies stand there ground and fight this because they will only shot themselves in the heads like what smart telecom did when the 170gb limit came in bet there not happy

while Im here I might as well comment on Eircom.

I had Eircom over 2 years ago. The speeds were so bad I couldnt even use my cisco connection to the office.

I quit them and moved to another company.

Poor service!

The worst broadband i have ever had no doubt 30 percent package loss and 1k ping times most of the day.The worst custommer support u will ever talk to

Lan service is OK but the wireless service breaks down regularly at weekends.
callcout service is not great and technicians do not appear to be very skilled in resolving problems

Went from an awful 1Mb Perlico connection to the 7.6Mb Eircom. Tiny bit disappointed that it’s not near &mb, It’s only maxed out at 6.3Mb/s. But it’s still fast enough. To be honest I only got this because it’s the fastest here for the price. (Which is a total rip off) Still though I do download more than 40Gigs of data a month so it’s going to good use and the fact that the exchange should be upgraded to 24mb soon anyway.

The good – Reliable and fast.

The Bad – the ping times & the ****** router they send out which is the ONLY way to connect until they give you the proper login details ( so I cant use my old reliable ADSL2+ Belkin MIMO router just yet. )

The ugly – The cost. Seriously €66 for 7mb. Magnet offer 50MB FOR ONLY A TINY BIT EXTRA. But then Eircom are reliable and have good customer service (at least it’s local call centers here in Waterford)

Meh, internet is Internet. I’m just waiting for 24Mb then 50, when the fibre gets here in 15 years. ha.

Speedtest: http://www.speedtest.net/result/752777316.png

eircom broadband is a joke,enough said.while its reliable and never really goes down for me the speeds are terrible at night when i need it most,dont even get 1 meg from a 7 mg connection between 6 p.m and 12.30 a.m. We’re paying 60 euro here fo a 7 mg connection and you can get a 50 mg in england for less than 30 pounds,talk about eircom ripping people off.they shouldnt be allowed provide broadband.it should be illegal what their getting away with.

When I moved houses I decided to get the 7Mbps package with eircom.
At first it all seemed to be fine, speeds were ok (around 6Mbps)….but then came the evening time and the speeds plumeted from 6 Mbps to 0,6 Mbps ….. practically like dial up in the evening till morning :O
Contacted customer service, I heard the guy on the other end going through pages while he was trying to help me. That was not very professional(ahhh but the guy was trying to help real hard lol)
Now that I have reported the problem of a 90% drop in speed I will claim compensation for the time
it carries on performing this poor. even if the contract says up to, I know that this is unacceptable for broadband and getting compensated is very possible in these cases. the cost of over 30 euros is way to expensive for this poor performance. its like i am paying to be clouted in the face :O
with eircom being the largest telecommunications and broadband supplier (if thats what they call broadband) in Ireland, their overall performance is pitiful. the least they should be able to provide are stable speeds for their customers. As soon as these 12 months are over I am switching back to chorus/ntl. their speeds are stable, way faster and way way way cheaper

I have moved progressively from the 1Mb, to 3 Mb to now the 7Mb package. I live in central Dublin and consistently get 6Mb plus throughout the day. In the five years i have had boardband i can count on one hand how many times the service has dropped out. I play regular on-line games via PC and XBOX with no lag issues and use the internet extensively for work. We have upto three PCs running at home on the 7Mb package with no problems. Only had one encounter with customer service to get a new power supply for the modem but this was a painless exercise. The price is more expensive compared to other providers but Eircom are now offering more cost competitive packages which include line rental etc i think you just need to check the web site regularly and ask the right questions.

bad bad vodafone are very good what are ye all on about

Does the job for me. Don’t have many options and not touching vodafone.

Glad to see Lany “was eventually told that if I was able to get speeds over 100mbps that that was their job done”

100mbps. Not bad at all!!!!

I am on the business plus 12mb/1mb(work pay for it)65 euro a month ,area kildare i find it quite a good package ,normal speeds are 9.8 or so ,even on speedtest.net,and pingtest.net i get a grade b or c depending on server location and (D/L speed of around 7.8).
I only once had to ring to get a modem replaced and found that hassle free and quite easy,sometimes it can go down for a couple of hours the odd time, but only real complaint is the high prices,and the fact i remember when they were the only prvider and use to rip ppl off (overall not bad is prices were more keen

They don’t enforce their cap

Way too expensive and unreliable. Speed drops in my area around 3pm until 1am.
Customer Service has no idea what the problem is.

Rediculous price for what you get. Cheap and poor modem. Moving to UPC or Magnet soon

Its the best of the worst

regarding the performance in the bundle, up to a month ago = nothing to complain about.

But

price = defo too expensive + I pay at least 65 € for a 55€ bundle
speed and choice = ridiculous for a such great company
internet can not be separated from the telephone … where is the evolution ??
customer service = even the cheapest country has more interest in keeping customers …

I have spent 3 months with customer service to try and get consistant broadband speeds, during the day I get consistant 2450mbps but at peak times I only get 300mbps, you can forget online gaming, last night I was on the phone with an incompetant person for 45 mins and only ended up with a headache and still as bad, was eventually told that if I was able to get speeds over 100mbps that that was their job done.
Will look no into a better provider.

Poor speed

Live near Ringaskiddy, Co. Cork. I am paying for 7mb – I’m lucky if it tops 1mb. This cannot go on!!
There’s never been any problem getting my phone fixed, but trying to get my broadband fixed – forget it, they don’t want to know …

I joined eircom after a sales rep came to my door and offered my lightning fast speeds and good enough prices and better service than competitors because you’re dealing directly with eircom.
I joined up and my broadband speed was about 20k, sometimes even less (on a 4mb connection).
Rang Eircom on several occassions over a 3month period, sometimes spend 2-3 hours being passed around different depts without getting any solution. they reckoned my line was not suitable for any higher speeds. I finally got out of the contract and went to another provider and instantly had better speeds (200k on 5mb connection) and after 20 mins to customer service they sorted some problems and I am now on full 5mb speeds. The only thing I found eircom good at were sending me bills and even 1 of them was wrong.

rating says it all

Absolutely terible,attempting to play online games or stream media such as films is a complete nightmare as it keeps cutting out gauranteed every 10-15 minutes

Initially there was a big delay with getting connected. 6 whole weeks, website said it would be 10 working days! The connection when it is on, is generally fine. It does bomb out for a couple minutes everyday, but then comes back on, but you can live with that. But on three occasions I have been without broadband for 3 days or more due to the broadband connection going dead and a technician having to come out. This is a real worry as the connection is the basis for my communications and I am studying a distance learning course online and e-tutorials are affected. Unfortunately when it went down I was really stuck in the s**t! I know it was a coincidence, but still left me high and dry! But I have got recompense through persevering with customer service. My advice don’t give in, keep waiting. Even though the wait times can be loonnggg!Prices could be cheaper but they are improving. Hopefully they continue to drop because we get fleeced here by comparison. Line rental is a joke though. Overall 5/10

rural part of clare . was on 1MB connection getting 500kb so uprated to 3MB package and am getting 1.5 at best . almost laughable . l’d love to able to do a half days work for a full days pay . very very laggy for online gaming ,close to pointless really.when it works its grand to stream movies but they do stop to buffer regularly and its often too slow to even browse simple websites . pretty much a lousy service . also seems to be affected by wet weather .

eircom has decided to ban access to thepiratebay.org due to pressure from music companies this is just the first of many bans and make a mockery of human rights. Anybody can access their wireless networks because the default wep key is easy to break full explanation of this is explaned at http://www.bacik.org. Bandwidth is crappy and customer service isnt even worth the trouble dont know why anybody would think that this is a good isp

excellent speed.reliability is second to none. in never have to worry about having connection to internet. i was wioth two other providers previously and internet access just seem to disappear for houra at a time. i thought my router was faulty and got a new one only to find it was my isp that was the problem. no such problems with eircom.

While they do provide broadband, which is mostly reliable, there is a lot left to be desired.

Namely, connection speeds are slow. Upload speeds are worse again. Line rental, why are we still paying this when they never upgrade or repair lines in my area. Then they try and force bundles on you when you just want broadband and include hidden charges and mess up direct debits on your bills.

THEN – there’s their customer service. It has to be the worst, or one of the worst in Ireland. They are grumpy old women and they disconnect you over the slightest thing, they talk over you and constantly transfer you back into the queue.

Unhelpful and their complaints department don’t respond!

Urgghhh!!!!

I have been with eircom since they were P&T. The service was excellant but I was eventually told my line my be suitable for B/B so I got the box from 3G set it up but the DSL light would not go steady so after a year they said we could get B/B so take 2 but it still wouldn’t work but I couldn’t I understand this as my neighbours had B/B (I don’t live in a housing estate). it turned out they were on a closer exchange so i rang 1901 to change exchange but they said it wasn’t possible ( they kept putting through to different Dept. and putting me on hold and cutting me of and then lieing when i rang back) even though the eircom guy that came out to split my line as i have monitored alarm told me i could so i emailed eircom complaints and she after i explained clearly in an email she put me in contact with someone who could help and finally I got in touch with someone who wasn’t in a call centre an area manager there must be a god and he arranged for my exchange to be changed and success now i am just waited for eircom guy to come out and split the line. if the complaints dept. and the area manager hadn’t been so helpful i would have given the Customer Service any stars the call centres are terrible

Just the worst – spectacularly bad service, rude staff, overpriced, unreliable. Even worse still, because they control the phone lines they inhibit all the other internet providers. Eircom are systematically destroying any hopes for the economy of this country – an industrial revolution in telecommunications has taken place in the rest of the world. Meanwhile, we in Ireland are stuck in the stone age.

Well done eircom, way to go in contributing to our so-called “Knowledge” economy.

When Finally broadband arrived here in rural Wicklow it did so with a bang. I opted for the 7MB service.

Initially speeds were quite slow, but the tech support (with no long waits or callbacks etc) did sort out the problem with the broken line filter. The replacement arrived three days later.

A subsequent problem with the downstream data rate being less than what we had paid for was clear when looking at the router statistics. The Eircom techies again had it fixed in minutes, while I was still on the phone. I’m getting download test results of 5.6Mb regularly with occasional spikes above the 7Mb I’ve paid for.

It really is nice to see what YouTube is all about and Windows updates that take less than a day!! Wow.

A big improvement of the 26Kb I was getting on a heavily overloaded O2 EDGE connection.

As an inhabitant of a rural town, I didn’t initially expect much to be on offer as far as broadband goes. So imagine my delight when I hear of Eircom’s 3MB bundle. Pricey, yes, but with no other options I was more than happy to shell out an extra few Euros for such a major convinience. After 2 years with Eircom, I realise that not only am I being given less than what I am paying for, Eircom fail to see fault in the blatant disregard for their customers.
Through the past week especially I have been experiencing the most terrible connections I can remember. Not even dialup concerned me as much as this does. For a file of only 80Megs to take over an hour to download is an abomination, and 5 minutes for a 1 minute video on tubing sites? Surely they don’t actually expect us to enjoy these services. And yet, with all of the terrible views on this disgraceful provider, nobody seems to want to (or be able to for that matter) change to another service, and this goes doubly for those of a rural background, since for us it’s either Eircom or NOTHING at all. I seriously hope other companies spread their services out more. As soon as BT is available in my area you can be sure that I’ll be on the list for a change of service within the first day.
Avoid if possible.

I live in the countryside just outside north co. dublin, i have 1mb broadband with eircom for nearly 2 years now since it was available in my area, i always get the full speed, but its so frustrating because i cant get faster speeds so im stuck with 1 mb,

i cant even get 2mb, so i think that its so stupid that if i can get broadband in my area why cant i get a faster package????????????

the reliability is perfect though, ive had no problems at all over the past 2 years,
but i seriously want a faster connection for the likes of downloading films!!!

Eircom have decided to become one of the only ISPs in the Western World to censor Internet sites through information received from private & unregulated sources. For this fact alone they are the worst ISP in the country.

expensive

I’ve Been With Eircom Broadband Since it was available In my area (2005) So I’ve very little to compare to, Initially at a previous I was on a 2 MB connection which was faultless, Only once in the 2 years I was there was there any issue which was solved immediately.

I Recently moved to another area which despite being more rural actually has better lines etc, Recently Upgraded to the Home advanced Package (7MB) Getting 6.2 MB offpeak and around 4 MB Peak. Which aint bad. Since upgrading to that package I’ve had a few faults. 1 where I was off for 3 days and then the Internet light on the router constantly goes red and BB is disconnected if only for a couple of seconds this is annoying, The sales and customer support are great. Tech- Useless, Blamed it on my alarm which is connected to the phoneline via a filter. Phone also gets static but dont mind that cos I never use it.

All in all not the best service possible but looking at the rest, what other choice do I have.

Eircom were pretty good, never 100%. However recently their service is a joke. They must be increasing the contention ratio on their lines. Like others I am paying for a 3MB service yet only recieving 1MB speeds. What other service industry would gety away with this kind of shoddy service. Imagine going into a hotel, paying for a double room and then been given a single, would’nt happen. Why can BB service providers get away with it, Irish Govt, shame on them.

I have Eircom 3MB Home Broadband and it works all the time. I usually get around 2.5-3 MB/S. They do offer quite slow speeds for higher prices compared to other ISP’s but the difference is it works where I know people who have problems with NTL especially it’s customer service. For me 3MB/S is fast enough and I get a 30GB limit that I often go over. Eircom charge 1 cent per Meg over the limit where NTL charges 3 cent and I have went over by alot before but luckily there was no change on the bill:) SO if you want broadband that is fast but not incredibly super unnecessarily fast with a fairly decent monthly limit at a pricey price with a lot of relaiblitity compared to others Eircom is for you.

I’ve had Eircom ADSL broadband since it existed, and have to say I have been very happy with it. The initial customer service experience was atrocious, but I haven’t had to repeat it. They have upped the speed a couple of time so the value for money is getting better in my opinion.

Most importantly the performance is very reliable and consistent. I consistently get well over 80% of the nominal 3Mbps download speed. The latency times and IP jitter are low too, which makes it very usable for VoIP. That’s important because I had extremely high phone bills and with VoIP the reductions in the cost of calls (to practically nothing) are greater than the line rental and broadband costs combined. (For anyone interested, I use one of the Betamax family of VoIP providers: http://backsla.sh/betamax).

I am in south County Dublin.

Hello Folks
What a load of horse manure from eircom broadband, but folks I blame ourselves. Why do we pay, fully for a very shoddy service. I am going to pay for my phone line and my telephone calls in full, good service, but only partially pay for my broadband as that is all I receive. Now if eircom wants to come after me lets get on local radio and national television. Look at what the banks have done to us and the Gov. or anybody else doesnt seem to want to sort out the difficult problems. not enough action, more heads rolling, new people to drive forward.
eircoms broadband is a disaster for years.

I have been on eircom for 3 years now. Its steady and reliable and suits my needs as I work from a lot so the reliability is key to me and in that period there has only been one small outage that has stopped me working.

I have recently moved from Cork City to out in the country and noticed a speed increase straight away. I guess my contention ratio has dropped as I now get true 3mb downloads.

All in all I am quite happy, I am looking forward to my 7mb upgrade!

I have become more disappointed with eircom over time. It took three modems before I got one that worked. But customer service were pretty helpful at the time. I then settled into a routine 2mb service, with speeds typically in the 1-1.3mb range. Reliability was good and the service was never down or broken.

Ironically, it was when eircom upgraded the speed to 3mb that the problems started. Regular cutouts ensued, several times a night. I called eircom and their rep told me since I wasn’t paying for 3mb, just 2mb, she would downgrade me again since my line wasn’t suitable for 3mb. Bizarre point about me not paying – €55 certainly disappears from my account every month!!

The downgrade reduced the cutouts but they do still occur, and the speed seems slower than previously (contention up?) although I rearely check it formally.

All-in-all I’m very frustrated that I cannot avail of higher speeds. I asked the ercom rep whether I had any option other than to go with an alternative isp and she told me I should do what I thought best. Boy she really values my custom. I’ve been wary about jumping out of the frying pan into the fire but I believe I will take the plunge with UPC or Sky before too long.

I can’t tell you how much I hate this service. It is out almost every day, sometimes for hours at a time. Even then we are lucky to get 300kb of a supposed 2MB line. With landline rental on top of broadband charges, it has to be the worst value service in Ireland. Avoid at all costs.

for 55 euro a month for a phone and broadband bundle where paying for a 3mb speed and not even getting 300KBs is a joke.their contention rate is 1 of the worst in ireland as is their broadband i would never ever go with eircom again and as soon as i convince my parents im switching because they really do provide one of the worst broadband services in ireland. I will gladly switch to UPC as there speeds are so much more realible and paying for 10mb broadband for 30 euro when you will always get minimum of 7mbs i think is money well spent, and i have noticed their customer service has improved greatly from before so why would i stay with Eircom when they cant give what your paying for and wont do anything to help you with either because they don’t care and they get away with it because they advertise it as up to 3mb or 1mb what ever your paying so they are just taking advantage of the consumer.

with their contention ratio of 49:1 on a 1mb line if everyone is using it at once you will actually get faster speeds using dialup 56k but yet eircom get away with this because no one will do anything about it single people cant big companies and the government have to stand up against they have an monoply because they own all the phone cables so apart from UPC with their own which are cheaper and much better than eircom you only have mobile broadbands like 3G Vodafone and O2

i live in waterford city where neighbours with UPC get the speeds they are paying for while others like myself get no where near what were paying for

They’ve just given me 7MB, I had 3MB up to now. On the speed test I get 6.6MB, mind you this can go down to 3.5MB depending on the time of day. I’m based in Kinsale, I do live near the exchange and I have to say, I’m well impressed with the performance upgrade which has just kicked in!

Peter

Was with Eircom for many years until recently changing to BT. I never had anywhere near 1 or 2M download, more like 0.4M or even sometimes 0.2M. You could never rely on the service or support. Many complains resulted in nothing being done, regardless of promises to send out engineers. Modem also failed on a regular basis, I had it replaced several times.
All in all useless service and useless support, avoid.
ps. in north Dublin city center.

I’ve been using Eircom broadband for 5 years, both business and home packages, in two different counties. I’ve used it primarily for business purposes as I work a lot from home and always found it 100% reliable and performance was always good. The first location was Tralee town and since the house was next door to the exchange performance was very good. The second location is a rural village in Tipperary 4 miles from the nearest telephone exchange. I work in IT myself and was quite dubious about the chances of a landline ADSL service being able to work at all so far from the exchange. But it works, absoutely 100% reliable. Ping times average 40ms (www.boards.ie). Download speeds average 1600kb/s which is about half of the maximum (i.e. around 3MB). This is kind of understandable due to the distance from the exchange, but as I said – I work full time in IT and anything over 1MB download is more than I need.

On the downside, I think I’ve generally been lucky. A neighbour of mine, living closer to town, cannot get ADSL broadband despite being positioned in front of another house that does have it. Many people have the same problem and Eircom customer service is very unhelpful with no willingness to attempt to resolve such problems (anecdotally, these problems are typically caused by bad or split wiring from the the pole to a house, but this is very difficult to prove as Eircom are unwilling to send an engineer out to track these type of problems down).

I just wanted to post a review here as I feel the existing ones paint an overly negative picture when looked at together. I just wanted to share my experiences aswell to show that it’s not all doom and gloom when it comes to the Eircom package and that sometimes, as in my case, it can work out nicely.

Here’s a speed test result I took while writing this post:

http://www.speedtest.net/result/346805674.png

It’s expensive and comparatively slow for the price you pay. Upload speeds especially are very poor. Though speeds have jumped slightly over the past year.

The reason I’m still on it is that it’s consistent, and reliable. (Consistently slow ?) So my speed doesn’t vary. I’m waiting for a good provider to get something faster, but also consistent. I work from home and can’t have the connection breaking every couple of days.

I will be probably changing provider as soon as a good alternative shows it’s face also I’m a little bitter at Eircom for holding back broadband in this country for so many years. I’ll be keeping an eye on this site for my next broadband provider…

After a horrendous 2 years with Eircom, we finally left and switched to NTL.

Our ‘always on’ connection basically wasn’t. I regularly work from home and never managed a full days work, the connection crashed nearly every day for at least an hour. Each time it was reported and eventually fixed.

We ended up reporting Eircom to Comreg on several occasions. In an 18-month period, due to the incompetence of Eircom engineers, we were without phone or broadband for a total of 2 months (this is based on adding up only our “full-day” outages).

Eircom’s customer service leaves a lot to be desired, their phone support staff can be grumpy and uncooperative.

Avoid at all costs.

We are on the ‘Broadband Home Plus’ package. (Bi-monthly line rental is €41.92. Equipment rental is €49.58.) The overall quality of this service is pretty bad. Half the time we just can’t get online and when we can, the speed varies, but a lot of the time it’s so slow you could almost be on dial-up. And it is always cutting out. It’s the same on various computers so it’s nothing to do with the computers or the wireless connections. Customer service wasn’t that much help. (But was a more effient was experience than previous calls overall). On top of that. we don’t really use our landline so we want to get rid of the whole package and just get a decent broadband service.

By far the very worst company I’ve ever dealt with, I have no hesitation in recommending you AVOID Eircom at all costs. They’re STUPID (who cares about Bundles and ‘reality families’ in their ads – people just want broadband. And where once Eircom had every house in the country connected to their grid, people are now LEAVING Eircom in order to get broadband. Eircom should just bundle broadband as FREE if you’re paying them line rental, not be offering it “in a bundle”), they’re expensive, and their customer service is worse than even NTL’s. Eircom’s head of customer service actually hung up on me when I told him his call was the most unhelpful call I’d ever had…
AVOID Eircom at all costs.

I am also on the “Broadband Home Plus” package. The service is not “always on” and the speed varies hugely. Looking forward to seeing some decent reviews of other service providers – ready to move as soon as any other ISP gets the thumbs up.