Eir (Previously Eircom)

Eir (Previously Eircom) are Ireland’s “Largest telecommunications” supplier. Originally the primary provider of phone services in Ireland, they now provide a range of phone and broadband bundles.

Leave a review

234 Customer Reviews of “Eir (Previously Eircom)”

Review by janmichealvincent, October 20, 2017

  • 44444
  • 44444
  • 44444
  • 33333
  • 33333

Dublin 1 area – good speeds, good ping, no congestion during peak times. I couldn’t really ask for more. Price is meh. Customer service is… customer service. But, at least in this area, you don’t suffer from peak time congestion like Sky does from the same exchange. Sky took me to dial-up speeds sometimes at around 9pm.

Review by Mustafa, July 13, 2017

  • 11111
  • 22222
  • 11111
  • 11111
  • 11111

After 15 years with Eircom paid always in full on time, if you are Eircom costumer I have two words for you: LEAVE NOW

Review by TamsinC, May 30, 2017

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I placed an order with eir recently . Only after my installation was due did they inform me that there was a problem with our address. They said that they had to generate a new eir code for our address. No one ever phoned me to let me know what was going on. I had to phone to follow up continuously. Finally after about a month of struggling, I was informed that my order had been cancelled (again, I had to phone in- I was not even informed when they cancelled my order). When I tried to place a new order (today), I was told that my address is simply not listed on the system and that they will not be able to help me.

It is just so frustrating. So we have now decided to scrap the idea of ever giving eir any business.

Extremely disappointed in eir- Having just moved to Ireland, I am actually disgusted in the service that I have received (I really did expect better).

Review by sian, February 4, 2017

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I rent got Eir broadband & phone bundle. Really bad broadband provider, worst customer service I have ever experienced. The sales promised 8mb speed, but got near zero speed at the beginning. After numerous phone calls and 10 days waiting time, got 2 line faults fixed, but speed is only 2mb-4mb and very unstable. (Not to mention over charged my first bill, but they did apologise and agree to refund after another 30mins phone call to them). since broadband wasn’t working initially, I was still in 14 days cooling off period, I was told I couldn’t cancel it since the phone line was working from day 1 (THEY KNEW I NEVER USE PHONE LINE, THEY DON’T PROVIDE BROADBAND ONLY, SO HAD TO GET THE BUNDLE!)very aggressive compliant dept manager. suspect illegal commercial practices. – which I will find out more, I have to take the legal route this stage.
so, PLEASE AVOID EIR!

Review by ernstblucher, September 27, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eir, better remembered as Eircom is by far the worst provider in Ireland.
Not only they cheat on their customers on broadband speed but they have the worst customer service, the most incompetent, biased and arrogant technical support and the most unethical and often illegal commercial practices.

They recently increased their prices! For what exactly? Nobody knows.
Because they are losing clients by the thousands as they are so bad and to compensate they make the customers pay for their lack of professionalism.

Every week, every evening the network is down or so slow that it goes to the speed of a modem (56kb/s).
When you call the “technical support” ( the ****** stable) , they are never aware of anything.

It looks like they harass their few clients left in order they leave to the competition.

The most expensive, the least reliable, the slowest, the worst customer and technical services and cherry on the cake, you can’t even get your bill properly as their “electronic” bill system is down every time you try to get your bill online.

Fed up of these ********. **** YOU EIR !

Review by elena, August 27, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

This is the most ignorant and disgraceful company.
Top up I paid in the store was never lodged to my account.
The worst company I ever dealt with!

Review by susurins1180, May 7, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I had problems with EIR since day 1, had to wait 2 weeks for internet setup and after that I had to wait another 2 weeks for TV set up. I signed up for 25 euro per month bundle, today I received my first bill, I can’t even tell in words how angry I am, bill was for 123 euro. In the bill I had to pay for service 50 euro , plus VAT which is not included in bills and TV, which supposed to be for free for first year.
TV box sucks a BIG ONE, recording can only 2 things at the same time and if you have put some tv shows before and then after a week decide to put movie to record, nowhere it says that there are too many at the same time, in result one of them is just not recording. ALL navigation thru TV is crap anyway!
Home phone I just bought few days ago, will see what they are going to charge me next month.. BTW they don’t give a home phone (for me it was another surprise, because UPC gave me everything)
I used to be Virgin Media customer- loved everything from them, unfortunately had to move to other place, where they don’t have service.
If you have a choice- everything else is better that EIR!

Review by astefan, March 24, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 33333

Very rude customer service, they are probably tired and frustrated of having to deal with so MANY complaints :(

Review by oliver, March 12, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

The worst outfit I ever came across. They have proven beyond all doubt that I don’t or ever have existed, despite me paying for home broad band for the last five years.
It all happened when I attempted to upgrade to fibre and TV on the 9th of March 2016. I was assured by my contact Rebecca that an engineer would be with me on Friday the 11th of March between 9.30 and 11. This seemed a bit soon but was I was told someone would be in the area at this time on Friday. Ok so far but just after lunch on the 9th of March (the day I first contacted Eir) my broad band went off. I at first thought that I had a faulty cable or something. The next morning10th of March I contacted Eir re the no supply and was told that it was Eirs policy to disconnect customers immediately that requested an upgrade and I would be reconnected on 24th of March. I then asked what about Friday the 11th and was told no the 24th was the next available Date. So no internet for 15 days. What a shower of Plonkers. Still cant get my head around that.
It gets better, I decided in the afternoon to contact Eir again and cancel the whole thing and go elsewhere and I gave them my account number and customer number which I was told didn’t exist (despite paying them every month by DDM for the last five years ). I was also told that my date of birth and email address were also invalid. Now at this stage I had to have a chat with myself and advise myself to cool down.
Well I said if I don’t exist or my contract never existed therefore I am not under contract to the company and could they confirm this by email. Unbelievably they did.
Vodafone here I come.

Review by oliver, March 12, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

The worst outfit I ever came across. They have proven beyond all doubt that I don’t or ever have existed, despite me paying for home broad band for the last five years.
It all happened when I attempted to upgrade to fibre and TV on the 9th of March 2016. I was assured by my contact Rebecca that an engineer would be with me on Friday the 11th of March between 9.30 and 11. This seemed a bit soon but was I was told someone would be in the area at this time on Friday. Ok so far but just after lunch on the 9th of March (the day I first contacted Eir) my broad band went off. I at first thought that I had a faulty cable or something. The next morning10th of March I contacted Eir re the no supply and was told that it was Eirs policy to disconnect customers immediately that requested an upgrade and I would be reconnected on 24th of March. I then asked what about Friday the 11th and was told no the 24th was the next available Date.
It gets better, I decided in the afternoon to contact Eir again and cancel the whole thing and go elsewhere and I gave them my account number and customer number which I was told didn’t exist (despite paying them every month by DDM for the last five years ). I was also told that my date of birth and email address were also invalid. Now at this stage I had to have a chat with myself and advise myself to cool down.
Well I said if I don’t exist or my contract never existed therefore I am not under contract to the company and could they confirm this by email. Unbelievably they did.
Vodafone here I come.

Review by scummins, March 3, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

DO NOT sign up with this company – Please read the reviews and take heed. I didn’t, thought how could they be that bad. I was wrong, they are getting worse.
1. I didn’t have a landline, needed to get one connected. The appointment was made, no one told me. When I rang to check, I was told an email had been sent to confirm. Despite what the company say, it hadn’t. When I queried this, was told ‘ok, but it says here that the appointment was confirmed with you’.
2. Line in, quite slipshod from KN also, but in place. Back to Eir to get connected and have been passed around from one department to another ever since. Was almost there at one stage, but told at the last minute I would need to contact Loyalty to complete. Got onto them, they hadn’t a clue what to do, and tried to charge me twice as much as the bundle I was trying to sign up for.
3. Back to customer services, a couple of web chats with them, the transcripts are a joke – lots of ‘we understand your concern, we appreciate blah blah blah’ but no answer.
4. was eventually told it was escalated, come back on Wednesday we will have a result. Went back on wednesday, was given a word for word regurgitation of the previous chat (where again I was told to come back wednesday) I pointed out that it was indeed Wednesday, got back ‘ we understand your frustration…..’
5. Told the web chat person I wanted to cancel, she said ring 1901 press this and that. I DON’T HAVE A PHONE YOU IDIOTS!!!!!

Seems like a rant, believe me, I approached this with a sense of humour and the idea that it was a game to be played and I would eventually get connected. A total waste of six weeks.

By the way, my first month’s bill arrived yesterday. What a complete shower of idiots. No staff training, no ability to deal with queries, a system that is incapable of keeping records ( except accounts apparently). Poor setup, unable to keep up with the demand of the public. Probably should have invested the 16 million on advertising in staff training instead.

Review by hansmolemann, February 15, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I signed up last Friday, 12th Feb, having spoken to the Eir customer service representative, Rakesh. I enquired prior to purchase as to how long it would take for us to be connected. This was important to me and was a deciding factor in me choosing Eir as our provider. I was informed that it would take 5 – 10 working days.

Today I received an email stating that broadband would not be connected until 1st March – 18 days after placing the order and way over the 5 – 10 days advised by your customer service representative.

This totally unacceptable. I feel that I have been misled into signing up to your service and have been sold a service under false pretences.

I have informed Eir that, unless I get confirmation today that the service will be installed within the time-frame agreed at the time of my purchase (if the call was recorded for training purposes I’m sure you can verify the veracity of my claim), I will have no choice but to cancel my contract with you with immediate effect.

Also, as a new customer I worry that this is only the beginning of many issues, if this is the way Eir treat customers from the outset.

I look forward to their response

Review by micksey, February 6, 2016

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Unbelievable. How in the name of God comreg let these shower away the crap service they provide. I signed up in December 2015 after they telling me my line is capable of 7.1 Mbps so I should be well able to get 5-6 Mbps download I was told so I signed up well I get 5 meg durning the day but from 6 to 1 o clock at its down to 1.3 which is completely useless. I rang to see what’s going on after an hour of been on the phone I was told it was congestion bull no such thing as congestion that’s a word eir use to cover up the fact their exchanges are old and better still they said your in an 18 month contract and we advertise our speeds as up to so there’s nothing you can do. I rang again one Friday and it took 3 hours to get through only to be hung up on I was fit to be tied. Sent email to complaints and they want me to pay €250 to get out of contract. Also found out my exchange is getting fibre in mid 2016 but only for distances of 1.6 km so that’s me out and it won’t be upgraded to next generation so I’ll be stuck on the speeds I have now for god knows how long. No way I’m cancelling the direct debit so they can sing for it I’m going with vodafones 4G service with 50 GB package. I have made a complaint to comreg so we’ll see what happens but I’m paying no €45 a month for 1.3 meg broadband in 2016 no way. Joke of a company lies lies lies. AVOID.

Review by oilpastel, November 18, 2015

  • 11111
  • 22222
  • 22222
  • 11111
  • 11111

Deal we went for: eFibre broadband and 2 x eir sim only contract in a bundle

1. Opening the account in store: They opened the account incorrectly with the wrong name which later on would cause us a massive headache when trying to contact customer service about our account.

2. Broadband installation: First appointment was booked in store for Friday afternoon. My boyfriend took the day off work only for the engineer not to turn up. He rang customer service but they didn’t have a record of the account (later on we realised it was due to the wrong name). When the account was found the salesperson in the shop hadn’t booked the engineer out and therefore my boyfriend wasted a day’s holiday. Appointment rescheduled for another day, using another holiday.

3. Incorrect billing: Overcharged on the first bill. Rang customer service but they still hadn’t corrected the name on the account, so it took 3 different reps to find the account. The deal we went for wasn’t set up correctly so they had to “re-bundle” the offers for us and the bill was then corrected.

4. Incorrect bill #2: Turns out they hadn’t fixed the bundle issue and we get overcharged by nearly €50. They attempt to re-bundle and confirm we don’t have to pay this bill (which takes 1 hour through 5 different people, some of which say they aren’t trained to do phones and internet). A week later payment is taken for the incorrect bill. I ring up customer service AGAIN and they inform me they can’t issue refunds, I have to go into the bank and fill in an indemnity form. I complain on facebook and they quickly tell me they can issue a cheque. Ring up to request cheque and get passed to 3 different people, having to explain each time what has happened. Eventually they have agreed to issue it.

Overall we’ve spend around 5-6 hours in total on the phone to customer services trying to rectify mistakes Eir have made. The staff are poorly trained and it is the worst service I’ve ever had. Had I read these reviews beforehand I would’ve known to avoid them.

The only thing I will say is that the internet is OK – not super fast but OK, hence the 2*.

Review by MarMor, November 5, 2015

  • 11111
  • 11111
  • 11111
  • 22222
  • 11111

What an utter joke of a Company!
We are trying to run a business but they cannot supply the goods they advertise, a complete sham…I think technology has actually gotten the better of these civil servants I’m afraid, and they don’t have respect enough for themselves to take charge and admit it!

Review by Donal26, October 18, 2015

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Speed Test Date 17/10/15

Ping – 47ms

download speed 0.33 mbps

upload speed 0.29 mbps

and all for 55 euros a month.

This company is by far one of the worse we ever come across. We are getting disconnected at least 5-10 times everyday. NOT HAPPY!!!

DO NOT GO ON WITH THIS MONEY ROBBING COMPANY

Review by unimpressed85, August 27, 2015

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

The worst service i have ever experienced! Extremely slow speeds and terrible customer service. Avoid this company at all costs!. This company is criminal!

When I first joined Eircom a few weeks back, I noticed they were charging me an extra €10 on my monthly bill, so I had to had to call them up and get it changed back to the price I was expecting. Be careful. How many of you are paying more than you should be?

Ever since I made the mistake of joining Eircom we have been getting under 1mb speeds all day and we also get disconnected at least 15 times per day leaving us without internet until it decides to come back, which is absolutely outrageous! When I called tech support to have an engineer come out and look for the issue, my complaint got cancelled twice by their software (Apparently…) and the third time I logged my complaint an engineer finally got in contact with me to tell me that nothing could be done with my issue and I just have to wait for fibre to come into my area.( I won’t be holding my breath..) The engineer said my main issue is too much traffic on the lines caused by Eircom overloading the lines with customers when the lines cant handle them. Good job Eircom.

So naturally enough I went looking for money back due to loss of service, which one of the tech agents recommended I do if the engineers couldn’t fix my issue. When I called tech support and told them nothing could be done and mentioned the other agent recommending that I request a refund for loss of service or at least a discount, I was told no, I won’t be getting any money back and basically it’s tough luck on my behalf. (Are you guys for real??) So when I asked nicely to be put directly onto customer care, the tech support agent just hung up the phone on me. (Probably thought it was funny between him and his colleagues). How can you get away with such behavior?! I was left fuming hence why i’m writing this review and many others, warning people about this corrupt company and its corporate gangsters.

Please take my advice and the advice of many others like me and STEER CLEAR of Eircom and it’s hoodlums!

Review by leitrimlad, July 2, 2015

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Reluctantly I was forced to go to Eircom for a landline and took on their unlimited broadband package.

It is a simple as this, Eircom have not got a good enough framework for supplying broadband to rural Ireland. They obviously refuse to invest in the rural network, yet have no problem charging you for a service that at best is minimal 0.5Mbs or at worst does not supply internet at all. I ask people to consider the Consumer Protection Act 2007 and Sale of Goods & Services Act 1980, that dictates the level of information that should be given about the service and the fact that it should be fit for purpose. I can only talk about their rural service, I do not know what their urban or town service is like, however I can only reiterate many of the comments below, very poor and dubious customer service, poor internet service and dubious pricing. Surely we all can’t be wrong !

My advice is stay away from Eircom. It will give you heartache, anger and frustration. Perhaps eircom need to wake up, they are being left behind and people these days, like myself, refuse to be taken for a mug. I for one will be complaining to the department of communications energy and natural resources about them, they are the largest telecommunications operator in the Republic and such this type of shameful behavior and customer service should not be unacceptable …As I said , surley we all can’t be wrong

Review by blissbyrne, May 15, 2015

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Worst ISP in the history of ISP’s . Staff lie and pass you around a merry go round of Scripted and regurgitated rubbish via under trained helpdesk staff. You will no doubt experience the famous Eircom Tantirc engineers appointment . ( Sit there all day , and no one comes). They have had regulatory issues with efiber and direct fed users have been delayed over a year. ( Directly connected to exchange and not to green cabs) The state of Eircoms line infrastrucure is comparable to a ball of wool that has been molested by several cats. The ability of this company to staisfy anyone is now non existant. I have been a customer for one year and i am jumping with joy to get away from this shoddy service. Coverage map is full of holes and crappy discalimers that state even though fiber is there it may not be ……..

Media hype driven lying toe rags. !!! Belcara Co MAyo has three bildings testing on fiber and they can proclaim a didgital revolution has taken place in the west of Ireland , give me a break Eircom go and see Dignitas and end thy self.

Sadly when this company was privatised ( Another bright idea by Irish Gov) The three succeeding owners have leeched its profits and not invested in upgrade and improvments , Then main problem with Eircom is greed and investor fat cat feeding. I pray that Siro and other isps can crush this dying breed of isp and put it to rest once and for all.

Eircom are now making a mad dash (Media wise to say they are rolling out FTTH , again more lies it will be 2020 and long after before they reach the towns that actually need it. Rant ends as will Eircom (Hopefully)

Review by Bluesky, August 29, 2014

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Absolutely deplorable customer service. I didn’t get past the sales team. I agreed a price and installation date but a letter came out with a higher price and I couldn’t get clarification on the price. Engineer came to instal and further problems. Could not fit the e-fibre tv ‘adaptor’ behind flat screen tv fixed to wall. Surely a lot of flat screen tvs are fitted to walls? I was told by engineer the the speed would not be sufficient for the tvs and broadband and if two tvs were on there would be virtually no broadband speed, but wasn’t told this by Sales. Tried numerous times to get clarification but one arm of Eircom doesn’t know what the other is at. It seems that the Eircom staff attitude is either ‘well that’s not my department’ or sympathising with me on the bad service and this further runs down the company. I was with them years ago and decided to return because of e-fibre tv. The whole experience was an absolute disaster and the installation didn’t go ahead. Customer Service is non-existant and be prepare to hold indefinitely, that’s if you don’t get cut off in the meantime.

Review by frothyanchovy, July 19, 2014

  • 11111
  • 11111
  • 22222
  • 11111
  • 11111

A joke of an ISP. The service here costs the same as 100 Mb fibre, but actually runs at 1.4 Mb download and 0.2 Mb upload. To put that into perspective, streaming video even at a lowly 360p resolution – far worse than standard definition – can be a problem. I once tried to upload 5 good quality photos and it took 38 minutes to complete.

I have contacted eircom numerous times over the years to complain. I have explained how it is unfair to charge for hypothetical maximum speeds and deliver nothing of the sort. Their excuse is that the phone lines in the area simply can’t handle the throughput. They become sheepish however when you point out that it’s eircom’s responsibility to maintain/upgrade the lines.

I feel that eircom have held many people in the country to ransom. In rural areas there hasn’t been a workable alternative to compete with their service, so they could charge whatever they like, feeling no pressure to deliver a reasonable experience. That situation is beginning to change however, and competitors are creeping in. I can’t wait to jump ship from their appalling service and it makes me smile to think that they will lose huge amounts of money soon. Having paid through the nose for the same pathetic speeds since 1998, I feel they deserve bankruptcy.

Review by paddysut1, June 6, 2014

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Shocking stuff from Eircom.

I ordered home phone, TV and Broadband on Friday May 30th. They were due to install it all on the morning of Friday June 6th. I took the day off.

I started getting a little suspicious after lunch as nothing was happening and I heard from nobody. I called them and got the run around for over an hour until they admitted that they never placed the engineer order. He was never coming. They wanted to reschedule but doing so would out me beyond the cooling off period.

I used to be a customer years ago and I now recall why I left. Customer service is shocking, I’d go as far as saying non extant. No offer of compensation for the fact I say around the house like a lamp waiting for an engineer who didn’t exist. They started to make efforts when I asked to get to the cancellation dept as I wanted to exercise my cooling off period. That is there through legislation it’s not something they offer.

Anyway I cancelled the order in it’s entirety. A shower of cowboys. If you are thinking of going with them. DONT they are a disaster zone.

Review by gfitzp, April 26, 2014

  • 11111
  • 11111
  • 33333
  • 11111
  • 11111

Recently signed up for Eircom Broadband which was delivered in March…
Ratoath isnt getting eFibre until May – primary reason I signed up with Eircom..
I signed up for Unlimited Advanced Broadband which promises unlimited Download and up to 24mbps a month….
However after checking my line speed a few weeks later I realized my connection was maxing at 8mbps..
I contacted Eircom Support and highlighted my line speed and that I was paying for the higher package.. I was told by “Michelle” that i needed to pay an extra 5€ a month for higher bandwidth, after arguing with her for 10mins she finally realized I was paying for the higher package…
I was then put through to another colleague who stated I’d be upgraded to 17mbps immediatly and that a technician would need to go to the local exchange to upgrade me further to 24mbps…

Red Flag here… if you sign up for Advanced Broadband you need to get onto Eircom immediatly to upgrade your connection line speed as they have no problem leaving your connection limited to 8mbps but charge you for the higher package…

To finish my story.. my connection was not upgraded to 17mbps immediatly instead when i contacted Eircom 3days later I was told it would be upgraded when my line at the exchange was upgraded..
I was also told that this would be completed on the 24th of April… its now the 26th and still no upgrade…,
I’m more than happy to upload a copy of my Chats with Eircom Support here if anyone wishes to see what a joke the ISP is..

Avoid at all costs……………………..

Review by micheal, April 15, 2014

  • 11111
  • 11111
  • 11111
  • 22222
  • 11111

I genuinely used to like Eircom, my rating of them was always “a little expensive, but god **** are they reliable.”

Not anymore, over the passed 6+ months the service has been terrible, all due to oversubscription and congestion. They won’t do anything about it, I along with many others have complained on Boards.ie, yet the problem still persists, so now I am leaving a genuine bad review and am looking into other providers completely separated from Eircom.

Every evening to around 1AM in the morning the internet drops below 1mbps, this has been going on for 6+ months and it is all down to oversubscribing the exchange. The worst part is, the exchange is connected to the Eircom backbone via fibre optic, so they could clear this up really easily by increasing the bandwidth to the exchange, but they don’t, even though they have plenty of it for those who can get their efibre packages.

It is insanely difficult to speak with anyone at Eircom competent enough to understand this issue, and I know there are some there, it is just really hard to get in contact with the right person.

I can’t just say “hey increase the bandwidth to the Kilconnell (KCL) exchange, it is connected via fibre optic so it’s just a matter of flicking a switch” to a tier 1 tech support guy, even if they understand, there is nothing they can do about it because they don’t have the power to.

If you can get efibre, Eircom are still a reliable choice, for everything else, they’re not anymore unfortunately.

Review by Nick, February 22, 2014

  • 22222
  • 33333
  • 44444
  • 11111
  • 11111

I haven’t been a customer of Eircom for several years, but that did not stop them sending me a number of texts at the end of last year telling me they would be round to install my broadband on a certain day.

This occurred even AFTER I took the trouble to contact them and tell them they’d made some kind of mistake, I’d never ordered any broadband from them and they must have me mixed up with someone else. I added that they could call round all they liked but I wouldn’t be letting them past the front door.

Meanwhile, out there in internet land someone is probably still waiting for Eircom to show up to install their broadband, and wondering why they don’t. If you happen to be that person, it might be because they contacted me instead in error.

I wish companies would stop spending a ton of money on ads and brochures and invest it in customer service instead – the Achilles heel in 99% of companies these days.

Review by NicoleL88, January 15, 2014

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I placed my order for broadband (and I was told I had to take home phone with it) on December 14th 2013. I was told a technician wouldn’t be able to call out until January 7th to set everything up. As bad as that was, I accepted it and said fine.

I called a week later just to confirm that I would be getting the package I wanted and to confirm the price per month. I was told that I never placed an order for broadband. I called again an hour later, spoke to someone different and they told me the complete opposite: that the order was there and a tech would call to me on the 7th.

Of course, no one called to my home on the 7th. So I phoned again, I’ve actually lost count of how many times. I was told the phone line wouldn’t be activated until January 8th and I was to call back on January 9th to place an order for broadband DESPITE already placing one almost a month ago and even receiving a confirmation letter in the post on December 18th!! I was told the latest it would be before I would have internet was January 13th.

I was even told I had to go out and buy a handset to test the line before calling them! I was absolutely appalled.

I finally received my modem on January 14th and plugged it in to find the DSL port/line wasn’t connected at all. Called again and they told me “it should be working anytime from now”… are you f*cking kidding me?! I logged into my Eircom after the call to find that it says the DSL port has been activated but still, it isn’t. I tried to call Customer Care again after seeing this and was on hold for 45 minutes. No one took my call.

If it isn’t up and running in the morning I will have no qualms about closing my account, cutting off the direct debit and telling them where to stick their shoddy and deplorable service.

AVOID AT ALL COSTS.

Review by Black_Rain, October 27, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircom is great at lying. When I signed contract with them i’ve been told that my line will be upgrade to 8 MB/s when that speed will be available in my area (I live in small town). My neighbour just signed a contract with them and he got a 6 MB/s broadband speed (checked on speedtest.net and eircom’s netspeed tester). I called to Eircom for an speed upgrade, but lady from Eircom team informed me that there is “no faster connection available in my area”. When i told her that my next door neighbour have much faster internet than I have, she said that I am wrong. After that call I wrote to an Eircom’s technician through the chat. He checked my line and said that my line can easily hold 6.5 MB/s. I called again, but customer service staff said that there’s colleague was certainly mistaken and I have to wait until faster connection will be available.
Now I am changing broadband provider. Stay away from Eircom… if you can of course.

Review by ernstblucher, September 23, 2013

  • 11111
  • 11111
  • 11111
  • 33333
  • 11111

Problems. problems and issues. IS EIRCOM INVOLVED IN CHEATING CUSTOMERS BY organizing themselves networks breakdowns in order to sell you new routers, new broadband packages etc.. ????

I have a 3MBS subscription with eircom. Like most of us, it never runs at the speed sold to us at a very high price. My real download speed is a pitiful 300 bit per seconds instead of at least the 1MBS I should have (since 3Mbs is marketing BS).

Lately, my connection has gone down frequently. everyday I experience regular crashes, very very very slow response time and very narrow real broadband.

Calling the tech support, I realize that they didn’t know if it was due to my connection or a general fault in the area. Eventually they confirmed it was due to a general fault in area after I called 3 times.

In the mean time, they sent me a new router I didn’t need since mine works just fine. I refused the router since if you accept, for eircom, it mean you signup again for one year at the moment you receive the router.

Since this incident the line is as bad as before, frequently cutting, stopping, being down etc…

Strangely in between all incidents, I receive PRIVATE calls on my fix line and when I respond, nobody’s on the line. As my broadband works so bad and so slow, i wondered if I hadn’t been hacked.

One day, i received again this anonymous phone call, and surprised ! It’s eircom calling, proposing new offers for better broadband.

As it happened just the same day I had troubles and calling tech support, logically i began to add 1+1.

IS EIRCOM INVOLVED IN CHEATING CUSTOMERS BY organizing themselves networks breakdowns in order to sell you new routers, new broadband packages etc.. ????

And if you refuse, they deliberately make sure you will have connection issues with them ?

I wouldn’t be surprised, ******** are ready to everything to ***** you.

Second very funny story. While having problems with eircom, I received sms on my mobile (vodafone) from eircom tech support about the update of the breakdown situation. 2 minutes after that I received a sales call from vodafone trying to propose me new offers including broadband, since then they call me every week.

Am I paranoid or are we tracked all time by ******** ????

Review by Teliko, September 21, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Absolutely pathetic service. We live out in the country, but still, the internet can’t go more than an hour or so without cutting off and needing the router to be reset. No matter how much we complain, Eircom does nothing about it. Our service is also supposedly uncongested, yet at random times of the day, will slow down dramatically for unpredictable amounts of time.

We have another property in the centre of Dublin which we also ordered Broadband for, yet after two weeks, they didn’t even show up to give us our router when they have a headquarters a stones throw away from us. When we offered to just pick up a router from them, they told us they wouldn’t be able to establish our connected yet because their “systems had crashed”. Complete and utter pathetic excuse for a company, run by absolute morons. We ordered from UPC instead and had a connection 5 times faster up and running the next day.

Review by martinacummins, August 16, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Moved from UPC to Eircom having been promised a free upgrade to efibre. This did not happen. The service they are providing now is ridiculous. Its like being back on a dial up connection! Living in the middle of Galway city so no excuse regarding rural areas and signal etc. Have spent the past two weeks presenting my case via email and phone calls – to no avail! Regret leaving UPC as we never had these problems with them!!! Would not recommend to anyone!!

Review by mbalazs, July 31, 2013

  • 11111
  • 11111
  • 33333
  • 11111
  • 11111

I am new in dublin, the eircom broadband offer: eFibre Advanced /Download 50Mb, Upload 15Mb. The reality: https://www.dropbox.com/s/11uriw6yjl2u6m9/eircom.png

Useless, never pay for it.

Review by panzerdragoonsaga, June 29, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

ABYSMAL

I’ve never had such murderous thoughts for anyone in my life as I’ve had for the people responsible for selling me such a TORTUROUSLY SLOW internet connection. I’m paying for 24 Mb/s and receiving less than 1 Mb/s – when the connection is working at all. I will never pay for any of their services again. Not even if they started providing 1 GB/s broadband at a phenomenally good price. Not even if they were the only ISP in my area. They have lost a customer for life. AVOID AT ALL COSTS. DAYLIGHT F***ING ROBBERY.

Review by keith, June 17, 2013

  • 55555
  • 55555
  • 55555
  • 55555
  • 55555

I live in the middle of a large town, signed up for the 24mb package, getting 21-23mb on isp speedtests, excellent service, Rural dwellers must understand that much of the network was installed (in some cases) over 50 years ago, when broadband was not even thought of. Unlike the cable companys who cherry picked the vastly populated areas and installed their cable network back in the 80s and 90s.
I must say that I am afraid that is one of the bad points of living out in the countryside.

Review by Tony Fitzmaurice, May 30, 2013

  • 11111
  • 22222
  • 22222
  • 11111
  • 11111

Most expensive Telecom company for telephone rates in Europe. Not Irish although happy to have you think otherwise. Conned me into signing up to them but was an introductory offer for a couple of bills and over charged beyond belief. I tried to leave them and then had the cheek to tell me I had to give them 30 day notice otherwise I would pay a fee otherwise…. a thing they didn’t mention in their terms and conditions. NEVER AGAIN

AVOID!!!!!!!!!!!!!!!!!!!!!!!

Review by Jennifer, May 26, 2013

  • 44444
  • 55555
  • 55555
  • 44444
  • 33333

Live not far from an exchange . My service is great 24/7 upload is not great . Best thing i did was ditching the micky mouse mobile broadband for a proper fixed broadband service .you also look like you have class when your not one for these rough types that only have a mobile in the house. Classy people have a landline.poor people have mobile only with crappy mobile broadband.

Review by McFadden, May 20, 2013

  • 11111
  • 22222
  • 33333
  • 33333
  • 11111

I’m going to make this short and sweet. Eircom is great for people living in cities and urban areas. However, what Eircom don’t seem to realize is that people live out in the country as-well. Good luck if you’re one of those people because the internet speed is just terrible. They are also expensive in the grand scheme of things. Take England, for example. You can get unlimited internet from providers for £10 a month. Eircom are notorious for their sneaky charges. If Eircom say “you can get all this for €45 a month” they’re talking out of their a***. Wait till you get the phone bill and discover all the sneaky charges they throw on, and then VAT on top of it. Overall, Eircom is great for the urban dwellers, and flat out terrible for people living in the country.

Review by Micheál, May 18, 2013

  • 33333
  • 22222
  • 55555
  • 33333
  • 22222

Performance is pretty bad, but I do live in a rural area and I can’t expect much, I really would like an upload speed that is not pathetic, which they can provide and won’t.
Reliability, as with any decently managed DSL network is fantastic, can’t fault it that much.
Customer Service, as long as you know who to talk to and how to talk to them, you’ll get on fine, first tier support is an out-sourced joke, but the tech lads are actually really down to earth and don’t treat you like a dumb-dumb.
Value for money, lol.

Overall rating: best of a bad bunch, I would switch to UPC in a heartbeat if it was available here.

Review by Stephen, May 17, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Terrible – Incredibly Unreliable and can go down for hours – Speed is OK when it works -

Review by Ian Lush, May 8, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircom does not seem to take its internet business seriously in any way. And, It has no interest whatever in providing any meaningful level of service. I pay for an 8mb service and never get more than 0.5mb. Sometimes it can take 10 minutes to get onto my home page – Yahoo.ie. Downloading is painfully slow and watching movie (e.g., U-Tube) is just not possible. It has been like this for years. During the many times when I have contacted Eircom at various levels in that organisation to try and get something done about the dreadfully slow speed, the attitude is frankly one of, at best, indifference and, at worst, couldn’t care less. I only stay with them because I don’t have a choice. I will leave them as soon as there is a viable alternative.

Review by Kevin Daly, April 29, 2013

  • 33333
  • 33333
  • 33333
  • 22222
  • 33333

Was on 8gb package, but rarely got above 4gb. That said, the connection was rock solid. No technical issues to date. Hoping to get a free fibre upgrade as I’m not far from a new cabinet.

Review by Alex Windia, April 23, 2013

  • 11111
  • 22222
  • 11111
  • 11111
  • 11111

Abominable service. Not only is the speed sub-par, but the reliability of both the connection and router are both Goddess awful. Not only do I lose my internet connection constantly while in the middle of something, but sometimes the router even randomly disconnects my laptop and I have to manually reconnect.

I think my entire experience with Eircom over the past few months can be summed up with this image: https://fbcdn-sphotos-b-a.akamaihd.net/hphotos-ak-ash4/431861_570705089630248_1146341578_n.png

Review by John, April 13, 2013

  • 55555
  • 55555
  • 55555
  • 55555
  • 55555

Had for about 7 years. Very few problems. Have PS3, laptops, tablets and iPods all connected no probs.

Review by lostallhope, April 12, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

This is not a review,but a question.what is the best broadband service to sign up to.I live in the kilrush area and i am with an up to 3mb eircom service but most of the time its less than .50mb.I know the eircom system cannot handle the demand and this area will be the last to see this magic fibre they talk of, in the hope that people stay with them.I will pay for a service that does what it says.I have read reviews of a lot of people and their stories are the same. Is there a broadband company to give a good service to people in kilrush and the surrounding area.

Review by S Hennessy, April 6, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Just Crap, I am with them due to the fact that there is no alternative where I am. Just the most brutal service ever. I pay for “Up to 8MB” which means I don’t get 1 mb from Eircom. Only use if you have no other option.

Review by j kav, March 29, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

just dont bother. was with them for years thinking what else is there?
paying a fortune for 3 mb,lucky to get 1.last 4 months nothing more than .18mbs,no seriously
rang customer support and was told in 3 days the problem would be resolved, 2 months later still nothing,
so i ring again,back to square one, 3 days again im told,, a week and a half later they finally tell me there is nothing that can be done. less than 12 hours later i get a txt message from eircom saying,we hope service is now working to your satisfaction(.18mbs still)ya really satisfied. i have now switched to wicklow broadband, if you want to know the difference just look at the reviews.finally getting what i pay for which is over 3 times eircom speeds for less money, should of changed years ago

Review by dd, March 26, 2013

  • 11111
  • 11111
  • 33333
  • 11111
  • 11111

terrible, cant afford it and it cost €300 to cancel

Review by pmwhite, March 24, 2013

  • 11111
  • 11111
  • 44444
  • 22222
  • 11111

I can only drule at the possibility of 2 mb download speed, i can only get 1mb & when i talk to on Eircom representative i am told im lucky to get it. when i ask why im paying the same as those who have 20mb download speed, i get no satisfaction. they say they are adding mini hubs to boost the exchange, but informed me that i will not benefit much from it, as i am 6 km from the exchange & there is no plan to address this in the future. it seems that in this country, there will always be the privileged & those who will always be unable to have even a fraction of what others can get, im sick of being expected to pay premium payment for sub-standard services.

Review by Jesper, March 22, 2013

  • 11111
  • 22222
  • 22222
  • 22222
  • 11111

The most worrying thing about my Internet speed is that I’mhaving the same issues as a lot of you people also have. I’M NOT GETTING WHAT I’M PAYING FOR! We are based in Malahide and are having 8mbs down, but are also only getting max 3,6 is our highest test. But most times it drops down to 1mbs. We have found out that if we reboot the router it jumps up to the “normal” speed 8mbs again, never higher though. We haven’t been in contact with CS yet, since we were checking out if others were facing same problems. If you are looking for a ISP don’t pick Eircom!
Oh ya and if any of our 3 devices are downloading anything, updates etc, the other two have no Internet until its finished.

Review by Martin Walsh, March 3, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Useless, useless, useless!

Review by colin, March 2, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

The most ignorant company i have had the displeasure to deal with. Their customer service is non existent, the staff could not care less. Thank god i’m cancelling my contract and don’t have to deal with them again.

Review by broadbandhater, February 25, 2013

  • 11111
  • 22222
  • 11111
  • 11111
  • 11111

I am on 8mb ngb at best i get 2mb in the afternoon if im lucky , only good time i actually get the whole 8 is around 3 in the morning when no one else is on and even then i get disconnected every hour

in the morning and afternoon speed drops, i mainly use it for my xbox , even if im the only one on the internet at the time 8mb still doesnt seem to be enough to keep me logged into xbox live and if it does , its laggy as hell , constantly getting connection inturrupted which is doing me head in

performance : absolute joke, for the year we are in 2013 recession or no recession its an absolute joke to have this many issues still with internet , i mean for gods sake how hard is it to just give people a good connection, get rid of the copper lines , get FIBRE ONES WHICH YOUS CLAIM YOU ALREADY HAVE YOU MUPPETS , and sort it out. cheap ***** seriously you rob our money, you dont deliever i cant wait to get rid of you’s

reliability : no .. just no , routers are useless , connection drops randomly , cant have more then 1 person on wifi at all unless you actually want to check an email never mind go on a console

customer service : excuse my french, its a ******* JOKE, i mean for **** sake , not one person can speak english , and when you finally get someone who is IRISH they cant help you and just tell you to turn off and turn back on your router

value for money: id rather give away my money to charity then to give it too you money robbin ******

Review by frank power, February 21, 2013

  • 11111
  • 11111
  • 22222
  • 22222
  • 11111

I live in kilrush, have been with eircom 18years but will leave them. the up to 3mbs is possible in the early hours of the morning but the norm in the evening would be about 0.50mb and that is not worth paying for.

Review by DO'Ctor, February 1, 2013

  • 22222
  • 33333
  • 11111
  • 11111
  • 11111

Performance is adequate when working as promised (never at peak times,) but over 18 months, I have had intermittent drop of signal to my router – for 20 minutes per hour or so – making it unusable for tasks requiring any concentration – research, shopping, etc. This is as of yet unexplained to me by Eircom customer service. Instead, believe it or not, they seriously proposed that I pay for them to send out some ‘body’ to my address to diagnose the issues. Seems similar in principle to an ‘honest’ reloading scam, as per: http://scams.wikispaces.com/Reloading

Overall, a fair to poor product. Unreliable, and will not meet the needs of anyone above ‘occasional’ use. Customer service a pointless endeavor for the customer. Among the more expensive suppliers around, sustained by the myth that they are more reliable than competitors due to their control of the national infrastructure. This is NOT TRUE it seems. To underline – Eircom do not offer reliability. In Cork, where I am at least.

Review by Ryan, January 28, 2013

  • 11111
  • 33333
  • 11111
  • 11111
  • 11111

Eircom’s broadband is pretty good, when it works. But the connection drops every 15 minutes. It’s unusable. Choose Eircom if you want to waste money.

Review by Alex, January 21, 2013

  • 44444
  • 55555
  • 44444
  • 33333
  • 44444

On 8mbps ngb and i get around 6.20mbps 24/7. No congestion . Can stream free movies on let me watc this. Com with buffering. Film is loaded fully when im watching the first few mins of the movie. Eircom are grand. I live very close to a exchange and my like can support up to 20mbps. But costly to upgrade to that speed when you have a home phone with free national calls.

Review by Sioba, January 20, 2013

  • 22222
  • 44444
  • 22222
  • 11111
  • 11111

The worst customer service I had to deal with, in my entire life. Support staff is absolutely helpless. Promised 12 Mbps = 3.5 Mbps at it’s best time at night and term “UNLIMITED” means limited to 150GB per month in Meath area.

Review by Terry, January 2, 2013

  • 44444
  • 22222
  • 55555
  • 44444
  • 33333

Have been with Eircom for many years, just broadband, no phone. Was on a 3mb/s link which was OK, got changed to an 8mb/s next gen and that was a small improvement. Never had a problem with reliability at all. Download speed is poor though, my 8mb/s is only 3.5-3.7 on a good day. This is being highlighted a lot now with a couple of kids on a PC and one on the xbox. Xbox online play gets jerky and poor with others on the network. 8mb/s should be well able to cope with this (if I was getting it).

Have got through three Eircom supplied routers though, all dying on me. Eircom wanted to charge me for a replacement which I thought was a bit off as they were getting a good wack of me. Agreed to supply one for free if I signed up again to commit for another 12-18 months. I declined and purchased my own router as they could not supply one with wireless n which is the speed every gadget works at in this house now.

Overall very reliable but very poor speed compared to what is advertised.

Review by Prasad, January 1, 2013

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Worst Broadband ever faced. Eircom is a mistake choice to choose. Connection drops every 15mins.

Review by Frank Dublin, December 24, 2012

  • 44444
  • 44444
  • 55555
  • 44444
  • 33333

Been with eircom for ever for phone and for the last few years for broadband. Had an issue with dropping signal. Customer service wa s excellent. It turned out it was a filter I had connected incorrectly. 8mb is perfect for my use and most other normal users.

Review by jim tipperary, December 20, 2012

  • 11111
  • 11111
  • 22222
  • 33333
  • 11111

disaster speeds are crap like waiting for a dentist to pull teeth pages so slow to load up customer service must be so fed up with lying to people every day go anywhere but eircom last resort only

Review by Nicolas, December 15, 2012

  • 33333
  • 22222
  • 44444
  • 44444
  • 22222

Except from the fact that internet is overpriced in Ireland compared to other EU contries, it is also very slow if you don’t get fibre. UPC was not available where I moved so had to go with Eircom. Tech support and customer service is very efficient but broadband speeds are dreadful. Now hat UPC is available wh I live, I will quietly wait the end of my contract with Eircom to change

Review by Elaine Butler, December 11, 2012

  • 55555
  • 44444
  • 44444
  • 55555
  • 44444

i’ve been with Eircom 3 years now and i’m very happy. Was thinking of moving to another company just to save some money but having read some of the reviews i think i’m better off staying where i am. Have only had to phone customer service a few time but when i did i found them excellent. They even called back a few days later to see if the problem was still fixed. In the 3 years of having them i’ve only had the line drop for about 2 weeks and i suspect it was a problem with the exchange. Haven’t had a problem since they fixed it.

Review by kevin mcmahon, December 9, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircom range from very poor to no service
Have to change. Sorry have to keep short as the internet
is about to crash!!

kevin

Review by Connor, December 1, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

WORSE INTERBET EVER! 7MEG AND WE ONLY GET 3-4 BECAUSE AS THEY SAY ITS PROBLEMS WITH OUR PC’S WHEN ALL PROGRAMS ARE OFF ON A CLEAN WINDOWS! NEVER GET THIS SH*T!

Review by Micheal, November 26, 2012

  • 44444
  • 22222
  • 55555
  • 33333
  • 22222

Expensive, poor download speeds, atrocious upload speeds, but very, very reliable. If you can get UPC, get UPC, but if not, Eircom are the only national broadband providers I can recommend.

Review by Eircom hater, November 25, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I have been with Eircom for a while now!
Crippled Broadband. Speed Dies off after a 5 -6pm extremely expensive compare to other provider ! 30 gb download cap . which is a joke !
Stay away ! Please

Review by Paul, November 21, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

To say Eircom are a disaster for Broadband would be putting it mildly. I live just 5km from the exchange and consistently my BB drops to .125 of a Meg – Yes that’s correct. And that is when there is a service. I lost it completely for practically 1 month. I guess they robbed my cable pair for a new customer. Then when I threatened heavy on them they probably done the same to one of my neighbours to get me service. I worked for them once but now the company after being robbed by Bertie’s friends over the years is just a shadow of what it was in 1999. Sad to say privatisation is not good for semi-states in Ireland. And they want to do the same with the ESB and Coillte. Resist – Don’t let the private speculators grab the few national assests that we have left.

Review by john, November 20, 2012

  • 11111
  • 11111
  • 11111
  • 22222
  • 11111

absolutely shocking the worst broadband ever

Review by Tony, November 5, 2012

  • 11111
  • 11111
  • 11111
  • 33333
  • 11111

Changed back over from Vodafone 2 months ago. Worst.Decision.Ever. Everyday connection drops, speeds are downright disgustingly slow.the error i get EVERYDAY is ISP failed.For those of you who don’t understand what that means – its simple – MY INTERNET SERVICE PROVIDER FAILS.no problems on my end, i’m a network engineer for christ sake.terrible service.only good thing i can say is that when i contacted a customer service rep online, he answered a query i had straight away.Besides that, if i could leave this contract I would.terrible

Review by Calum, November 5, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

it is shocking. How are they allowed push out a service like this. i have never gone a day without my connection dropping or my speed dropping well below par. And the router they give, What a lump of shite.and then they don’t support half the routers you can buy in ireland. Sadly i cant change provider due to them being the only one in my area. i hope they see this review because they need a good kick up the arse

Review by Alex, November 3, 2012

  • 44444
  • 44444
  • 55555
  • 44444
  • 33333

I live close enought to a broadband exchange. Get a good uncongested speed 24/7. Happy with Eircom. Agree with one of the posts about call quality on landline to landline calls excellend sound quality. Make the mobile calls sound rubbish . More secure too.

Review by Jonathan, November 2, 2012

  • 22222
  • 11111
  • 11111
  • 33333
  • 11111

Someone mentioned unbalanced reviews, not sure that is true, the local provider I currently have (East Cork BBand) have nothing but 5 star reviews on this site. Eircom are dreadful, I have used them in a few towns in Ireland and my parents are still forced to use them at the moment. The connection speed is terrible, you never get close to what is advertised and I always had problems with the line dropping. If there is another provider in your area try to go with them first. Only choose eircom if you have no other (affordable) option available to you.

Review by Lee, October 23, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I live on THE MAIN DUBLIN ROAD from cork. On a good day I have 1.8 Mbps download speed. “Upto 8 Mbps” my arse. I’ve had the same speed broadband from Eircom since 2007. It’s only slightly faster than dial up. It’s a joke like everything else in this shithole of a country

Review by Jenny, October 20, 2012

  • 44444
  • 44444
  • 44444
  • 44444
  • 33333

Aint it funny how people go online just to *****. You dont get the happy customers going online to say the service is good. People go out of their way just to give out.
Thousands of Broadband customers eircom have so they must be doing something right.
Like mobile broadband some people are happy with what the have but you dont see the good reviews online as people dont bother. Take the reviews on the internet with a pinch of salt.
NOT BALANCED.

Review by Dermot, October 20, 2012

  • 44444
  • 44444
  • 55555
  • 55555
  • 33333

On 8m ngb and have to say its good. get a constant speed with no congestion . Their is a broadband enabled exchange down the road and the last mile copper wire is “Strong” according to eircom. Free landline calls with my broadband connection is very good value. Landline to landline calls are great, the sound quality is stunning. It really shows up the quality of mobile phone networks, Over compressed rubbish. The dual mic on smartphones are the worst quality.
Eircom Customer Support I found are good.

People create Drama with them by getting in Eircom and don’t pay their bills or are miles away from a exchange and expect the same quality.
Then the go online moaning about them. Educate yourself in the nature of the technology before you sign up.
People just jump on a complaint bandwagon for the sake of it and make a mounting out of a hill. The techie nerds are the worst. Complain and complicate everything.

Review by hassan, October 17, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

i would have to say eircom are the worst isp i have every seen since i have joined all they have done is slow me down. a few months ago i called them up and asked why my internet was slow because at the time i was getting less than 1mbs and i was on an 8mbs contract they told me they had upgraded me to 24 mbs without my permission (so they charged me 20 euro to change contract and charged me more permonth with out even askin me if they could do so) anyway they put me through to someone else to check what was wrong and it turns out my internet line was not able to handle 24mb so my line was being overloaded dont know if they wer bullshitting me or not and if its true they could have at least checked the connection before changing my contract with out my permission i wouldnt have minded because i would love to have 24mbs anyway the changed me back to 8mbs but charged me 20 euro to change back to the contract i first asked for. nothing about the fact they ****** up and i should be able to change back for free since i didnt even ask to be upgraded and here we are now on 8mbs and im only getting 4mbs they told me i could get 8mbs my line can handle it so they cant use that excuse and they cant say it anyway because perlico use to give me 7mbs without any problem (i left them because every week my internet would go off and i couldnt do anything to get it back till the next day) anyway moral of the story is dont go with eircom they will just rip you off and fill you with a load of shit

Review by Joe Athlone, October 10, 2012

  • 11111
  • 22222
  • 22222
  • 11111
  • 11111

Just switched to Eircom, mainly because there was no phone line coming into house, so couldn’t get other providers until Eircom made the connection. Took weeks to get it installed, and it still didn’t work. When they eventually got it working, they had me on some old plan that was 1MB that wasn’t even advertised on their website. Again, took ages to switch onto a 3MB plan which costs more. Terrible customer service.

Review by Cathal, October 9, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Very expensive for what it is the internet i have would be fround on in most European countries
its 3mb connection and it is at least 40 euro more expensive than my friends 8mb connection because of download liits its stupid and alot of countres have ten times faster internet FOR LESS!!! money

Review by Z, September 21, 2012

  • 33333
  • 11111
  • 22222
  • 22222
  • 22222

Had Eircom for years Ive had to go to 3g broadband recently as it is no longer feasible to use DSL in my area only 5km from the nearest two exchanges
(speed is <0.4Mbps). PLEASE upgrade the lines; fibre-optics have a significantly better range than copper wire!
Note: Ireland has the 5th fastest connections for home use in the world but falls flat on its face when it comes to even distribution of this speed.

Review by Damien, September 17, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Living in Waterford city, recently left UPC broadband for eircom as it worked out cheaper, and I regret it every time I sit at the computer. Streaming is out of the question, connection drops etc. etc. What was meant to be a saving is now robbery, as Iam paying for a terrible serviceand stuck in a 12 month contract. Do even a little research before hand and see what comes up, I wish I had! I only put a one star ratingas I had to, should be zero.

Review by aston, August 28, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

i had problem with broadband and it took this company three months to fix it. customer service is a joke and it takes ages to get through to them.

Review by Amanda, August 22, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

My phone & broadbrand was not working for 6 days, i phone Eircom on a number of occassions to get the line fixed. It wasn’t even my line that was damaged so i still have to pay line rental. This company is a joke.

Review by del, August 19, 2012

  • 11111
  • 33333
  • 33333
  • 11111
  • 11111

got a letter from eircom promising me a free upgrade because i was a loyal customer,i waited months and there was no sign of them giving me my free upgrade,so after many phonecalls to eircom i finally got my free upgrade that was sopposed to have unlimited usage,but now they have capped it at 50g download ,so i rang them again with no success,i asked them to put me back on my old package because it had unlimeted usage,and they want me to pay a new connection fee ,,,,,stay away from eircom

Review by andy mac, August 17, 2012

  • 11111
  • 22222
  • 11111
  • 11111
  • 11111

Grim, grim, grim. Their standard answer to any problem is to ‘test’ the line, which amazingly always comes back fine even when its totally dead, and then they tell you ‘It’s you equipment’ ‘You want us to fix our crap lines? That’ll be €130 please.’ Customer service is a complete joke. Avoid, avoid, avoid. You have been warned.

Review by Barry, August 13, 2012

  • 11111
  • 33333
  • 11111
  • 11111
  • 11111

expensive plus call out charge is a disgrace. stay clear.

Review by Luke Thomas, August 10, 2012

  • 22222
  • 22222
  • 11111
  • 11111
  • 44444

Im with UPC but it dips to often. Pay for the middle package as the high speeds are never reached , Advertised Speeds never Real Speeds plus the upload speed is not great whatsoever.It all depends how far you are away from the local exchange. Like a Mobile Phone , it depends how far away you are from the Base Station/Mast. No 1 problem is the quality of peoples phone lines , which call quality wise, is effected more by cheap BT landlines from Argos the free ROI jack with them are rubbish. Broadband usage depends on how busy the exchanges are. More people in your area the slower the speed. For people whom live in the Countryside , it don’t make sense for a Company to upgrade the exchanges to suit a few people paying 60euro a month or whatever. The cost to upgrade is costly. That mobile broadband is a joke. The mobile networks just can handle the usage demands. Anything they turn their hand to is a watered down version of what the service should be. Mobile mast / Cell cant cope even the 4g networks. Same 2 things effect them , 1 Reception 2 Congestion plus the weather , a good rain show and the connection goes below standard. No1 one advice for Eircom users with a bad phoneline, Invest in a good filter for the line.
Lastly , HD video content online is only taking off, watching a Hd video on youtube is a disaster on Mobile Broadband. HD is gonna slow things down when it becomes the standard.

Review by Saranas, August 3, 2012

  • 33333
  • 44444
  • 33333
  • 11111
  • 22222

It looks like all the internet providers are crap in Ireland…well…kinda true.i cant get enough when i go home for holidays(to Lithuania) and i get 100 mb internet for like 20 euros and no stupid phone line.been living in Ireland for 10 years now and havent made a single phone call and yet paying for the line for the last 10 years.omfg.anyways i have 8mb package with eircom and was really annoyed with them and wanted a switch but after research online u realize that all the rest are the same.i had problems with speeds of course and disconnections but i bought new line filters from electric goods shop and u know what?it worked.since replacing them i get constant 7mb speed and all works fine so far.maybe it will help someone too :) ))cheers.

Review by Shola Afola, August 2, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I wouldnt even rate them to be frank. Eircom is a disgrace. I am with them barely 3 months.I live in rural Donegal and eircom love there monopoly on the lines in donegal. Since joining the technician has been out on at least 6 occassions to supposedly fix the line. We are signed up and paying for a package that is supposed to be up to 8 mgs. we get less then 1 mg and thats on a good day. We have had at least 3 new modems and several new filiters. The phone line is as bad, with constant static, phones ringing also in the background on the line and at times people talking. The router constantly fails and switches of. its impossible to watch even youtube videos never mind movies. They wont upgrade the line and even had the cheek to take an additional 150. euro out of our bank account without permission. i could go on but wont. if your considering eircom…DONT!. its been stressful, the staff have no idea what they are doing and some staff have even recommend we leave eircom lol its laughable. we have finally found another provider. we where limited as the line to our house is so bad..but we managed to get a satellite provider in derry. Would like to say its been a pleasure. but its been a nightmare and will never recommend eicom to anyone. useless useless useless.

Review by Shane, July 23, 2012

  • 11111
  • 22222
  • 11111
  • 11111
  • 11111

Overpriced, underwhelming and so unreliable. Terrible isp.

Review by Anonymous, July 21, 2012

  • 22222
  • 11111
  • 11111
  • 11111
  • 22222

Very poor broadband and very, very poor customer service, had to switch and haven’t looked back….wish I switched sooner!

Review by John Ferry, July 18, 2012

  • 44444
  • 44444
  • 55555
  • 55555
  • 33333

Eircom are great, simple. Online support is amazing. The reviews left here are probably by UPC and Smart, haha.

So long as you are on the NGB pack, then you’re fine!!

Paying for 24MB, Getting 18Mb. Price is a bit high, but for the service I’m getting it’s not so bad.

There was a fault in the line, fixed within 10 hours.

Love it

Review by David, July 11, 2012

  • 11111
  • 11111
  • 11111
  • 22222
  • 11111

Paying for 8mb fibre optic , never got the fibre optic cable and I’m currently getting 0.57 mb down and 0.02 mb up
Really low performance constantly disconnects from all devices
Cannot do online gaming as I just disconnect instantly and can never reconnect , cannot strem hd movies as its so poor have to scream at customer service to get them to do anything and it’s just plain terrible.

Review by ****, July 8, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

FALSE ADVERTISING!

PAYING FOR 8MB WHEN IM ONLY GETTING 0.33MB!

NIGHT TIME = WORST TIME!

ONLINE GAMING = CONSTANT LAGGING AND DISCONNECTIONS!

ONLINE VIDEO BUFFERING CONSTANTLY OCCURING!

SECOND MODEM FAILED!

AND YET, EIRCOM CONTINUES TO DO NOTHING!

Review by Dave, July 5, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Terrible product. Completely unrealistic download limits, extremely slow and unreliable at the best of times. Terrible value for money, a great pity that many people in rural areas (and many not-so-rural areas too) are forced to put up with them.

Review by ALAN, July 3, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Piece of Shit Broadband … Works when it wants … and hardly works at night … cant wait to change my provider .. biggest rip off you will see … no wonder eircom is in examiner ship …

Do not get Eircom … what evr you do ..

Review by Mrs C, June 29, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I’m signed up for the Next Generation Broadband at 24MB speed… It never goes not even half way near that and between 8pm and midnight it is just impossible to watch anything online… Expensive and not worthed a dime!

Review by wlz kelly, June 29, 2012

  • 55555
  • 55555
  • 55555
  • 55555
  • 55555

I can’t rate the Eircom ‘Customer Service’ experience because I’ve never had to contact them about any problems. I’ve never had any problems. Great performance, very reliable and fantastic value for money.

I admit that I do not get the full speeds promised, but then again, the current speeds which I do get are twice as fast as those offered by some other providers in review on this site. The speeds I receive allow my family to run three laptops, a PC, a media streamer, AND Xbox Live all at the same time without any problems. Plus, I find the connection, as I do the whole service, very consistent.

All in all, no problems and a very satisfied customer.

Review by big john, June 25, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

bunch of complete b astards
get this sorted out use useless tosspots

Review by ****, June 5, 2012

  • 11111
  • 11111
  • 33333
  • 11111
  • 11111

Yeah unless you live in a rural area that doesn’t support it yet, dump Eircom and go to UPC. That’s what I will do. I’ve never been really happy with Eircom seeing as we were paying for up to 8MB and getting between 1-3MB usually which is an absolute joke seeing people living around me getting good speeds with other ISPs. Still it was decent seeing as pages didn’t take long to load, even with the useless free router they give you. Though that isn’t the major problem.

What has really annoyed me within the last week is that the connection has been dropping more than usual and the download speed has hit and all time low. It was like this for several days for not only me, but several others in the area and on Twitter complaining about it. In the past 2 days it has stayed between 4-5MB which I was happy for the most part. Now today, I am again getting nothing close to what we pay for. The last speed test showed a download speed of an abysmal 0.86MB. I don’t expect much from the upload speed as that’s always been terrible and I don’t utilize it anyway. It’s been so inconsistent in the last week it’s really annoying me. What’s even worse that on Twitter and through email, I’m pretty sure a bot dismissed the whole email and just told use the usual rubbish like turn the router on and off and make sure you’re properly connected and use an ethernet cable instead of wireless. Point, this is only happened within the week to numerous people so I know it’s fine on my end. Also, I shouldn’t have to use an ethernet cable when it’s a WIRELESS router. Besides, my laptop is right beside the router usually so it shouldn’t even matter. The email even had the nerve to ask for engineer help and if they didn’t find a fault on their side (which they would probably fix before they even reply back to you), they would charge YOU for it. Yes you. I would have been slightly less annoyed if they actually acknowledged the problem on their site or through their Twitter customer support, but hey, that’s Eircom for you.

So my advice is unless you can’t get a decent provider or Eircom is cheaper for you and you’re ok with the service (meaning not using it for a lot of things) get rid of them and join a different ISP.

Review by Greg, May 30, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircom is a joke, usual speed which you get is half of which you pay for and it’s not really “web” connection if there is a censorship. Well, after 12month contract, after calling and saying thank you for brilliant services i get final bill with 150 euro extra charge for…canceling contract

Review by J from Carrightohill, May 27, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Big Shit…. 8mb for 55euro and download speed i have now is 0.56mb, at night not more than 1mb. A fuc…ing joke

Review by Dom, May 27, 2012

  • 11111
  • 11111
  • 33333
  • 11111
  • 11111

Shit. That sums up everything about it. I went through 3 modems, connection goes off every weekend and if it doesnt i barely get 100kb out of my 24mb NGB. Called them to cancel. They have the nerve of asking me if

Review by Dee, May 8, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

shocking bad service from eircom. eveytime the phone rings it knocks off the internet connection and takes 10 minutes to get it back. slow and frustrating connection. shocked that other providers are not in the locality and we are forced to pay for such a terrible service from eircom.

Review by Cathal, April 24, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

As if unreliable connections, huge contentions and bad customer service weren’t bad enough, they monitor and censor users’ web usage. What’s the point in having the internet at all if it’s a walled garden?

Avoid. Better to get satellite internet if you can’t do any better in your area; you’ll have the same speed, and more access.

Review by Ronan, April 21, 2012

  • 33333
  • 11111
  • 22222
  • 11111
  • 11111

Eircom are just terrible!

Review by Dave, April 2, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Warning! stay away from Eircom. Avoid at all costs

I’m an Eircom customer and will be getting rid of them as soon as my contract is over.
Really bad customer service and do not supply speeds they say they do.

Eircom is a Joke. Stay away.

Review by R Pierce, March 25, 2012

  • 11111
  • 11111
  • 22222
  • 11111
  • 11111

We live in Wexford and have Eircom broadband for several years, paying for 3mbps and getting less than half that. Have been told by Eircom that they don’t know when NGB will be available to us. About two months ago accidentally came across Carnsore Broadband promising 15mbps in our area. We had this installed and it is an excellent product. Speed is always above 15mbps and customer service is excellent. Can watch all sports on Sky Go without interruption. We are very lucky to have an alternative to Eircom

Review by Megamind, March 12, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I live in Allenwood Kildare and our village has no Eircom broadband whatsoever. The vilages before us and after us all have broadband, but for some reason Eircom skipped us and never bothered their arses to upgrade the cabinet. I have a friend in Newcastle, Co. Dublin, and he can’t get Eircom either. I’m less than 40km from Dublin and my friend is less than 15km from Dublin city centre and Eircom still won’t provide us with broadband. Alsolute shit company and the older ex-state body support staff are useless. They should make all the old tech-support biddies redundant as they just don’t give a shit and hire some young techies who do know what they are talking about and are interested in doing a good job

Review by Graham (Kildare, February 21, 2012

  • 11111
  • Not Rated
  • Not Rated
  • 11111
  • Not Rated

I rue the day I went back to eircom signing up for the Next Generation Broadband basic package. A “download speed of UP TO 8mb” is stated on the contract and of course this gives them the leeway to provide download speeds of on average 1mb. I have ping speedtests recorded daily for the past 40 days and the highest speed achieved was 2.1mb.
The real contention is the usage cap on this basic package. The combined upload and download allowance is 10Gb, this is completely laughable and a conceited rip off to charge €1.65 per 1Gb over this cap plus VAT.
WARNING* If you agree to sign up for this Eircom service you will fall into this trap and wind up paying much more than you intended for a pathetically slow internet service.

Review by Neil, February 14, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Nothing much to day about Eircom apart from they are rubbish , a total rip off and tech support are ignorant , My family should have switched from them along time ago. save yourself the stress a move to UPC.

Review by Laughing Joker, February 5, 2012

  • 44444
  • 44444
  • 55555
  • 44444
  • 44444

Was with BT had no problem. Than Vodafone took over and had nothing but headaches.
Moved to Eircom 8Mb next generation. Have been here about two years. Speeds are consistent at about 6mb. Rarely breaks down. Solid reliable. Highly recommended. I am in Douglas cork

Review by Patrick, January 21, 2012

Have Eircom for 18 months. Was conned into going back to them after promise of 8mg broadband. Last provider gave up to 3mg and never more than 50 per month. Eircom gave me 1mg and bill never less than €65. Told me speed would improve when it was rolled out fully. Not what their rep told me.I had to pay 54.00 to upgrade to up to 3mg.This cost me €50 with last provider. Eircom are a joke but not the funny kind. Stay the hell away from these con artists.

Review by Patrick, January 21, 2012

Have Eircom for 18 months. Was conned into going back to them after promise of 8mg broadband. Last provider gave up to 3mg and never more than 0 per month. Eircom gave me 1mg and bill never less than €5. Told me speed would improve when it was rolled out fully. Not what their rep told me.I had to pay 54.00 to upgrade to up to 3mg.This cost me €5 with last provider. Eiecom are a joke but not the funny kind. Stay the hell away from these con artists.

Review by sean o'connor, January 21, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

welcome to the stone age
eircom is completely shit i can bearly watch youtube videos and the performance is a joke

Review by seamus, January 18, 2012

dinosaur slowwwwwwwwww!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review by Andrew 227, January 18, 2012

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircoms latest advertisments boasts the increased figures of gullible customers whom reurned to avail of the service (or lack of) that eircom is providing. As a current customer of 8mb uncongested next generation broadband my internet speed is currently at 760kb, has frozen 4 times during the process of writing this review and will no doubt continue regurdless of the complaints ive issued in the past. I would leave this provider for another in a heartbeat but none other can service my area. Bottom line, avoid Eircom if you can.

Review by Owen, January 17, 2012

I tried to let Eircom know that I was leaving for another provider. They want 30 days notice IN WRITING. No emails – they want you to buy a stamp and send a letter in 2012!
Their service is basic and pricey. I’ve got 1MB (870k in reality) and it costs 50 – 60 Euro with 5-10 euro of calls thrown in. Customer Service is a joke. ‘Ill call you back’ is code for ‘You’ll never hear from me again!!’

Review by Sian, January 11, 2012

The worst customer service ever! We too regret the day we contacted them to get their “wonderful” 8mb bband package. 8mb? What a joke – 1mb on a good day and constantly dropping.
Took another 2 weeks for the modem to arrive. Took them 2 months before they connected us and yet they insisted on charging us for those 2 months. When we complained we got offered the customer charter compensation of 2 months free line rental only and they stated themselves that they could see that we hadnt had any service at all for the 2 months!!. Despite numerous calls & emails etc. the only time we got a satisfactory outcome was when we complained to ComReg about being charged for a service that we weren’t getting, then eircom took notice and agreed to let us out of our contract althouh we were secretly hoping they’d come good on their promise to take us to court for non payment (I kid you not!)
Scumbags of the highest order & wouldnt touch them with a barge pole even if they were the only phone & internet provider.

Review by Anonymous, December 31, 2011

Abousoultly terrible never again

Review by Joe, December 27, 2011

I lived to regret the day I changed to Eircom. Will not make that mistake again. Stay away.

Review by cait79, December 21, 2011

  • 22222
  • 22222
  • 22222
  • 11111
  • 11111

poor broadband for the extorionate price we have to pay. I’m allegedly on nab up to 8mb never have i gotten past the 1mb rate a disgrace!

Review by Eircon!, December 21, 2011

Absolute theiving *******…..end of!!!

Review by Sim, December 11, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Unfortunately the place were I was living was serviced only by eircom.
Very sloooow service, they forced me to buy a stupid, totally useless landline just to have an internet connection.
Very disappointed.

Review by michael kelly, November 25, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

i got eircom installed in jan 11 ngb 8.. ha lucky to get 1.5 contract up in jan 12 goodbye what a disaster.

Review by Anonymous, November 22, 2011

Rubbish… Live in rural county Tipp. 7md broadband package because it supplies 30GB usage. Got their free modem which is so bad! I get 0.5MB on a good day and for some reason the upload caps at 0.2MB. Honestly people don’t bother now since this company is just profit, profit, profit no “let’s go care for customers”. The village 2 mins away is getting the NGB and we aren’t they are going to bypass us. Line is horrible, it got snapped once they came and put a knot in it claiming they would replace it, we waited a few months and they still hadn’t, we phoned, they came and just put some waterproof layer over the knot saying “That’ll do”.

The internet cuts about 20 times a day. It’s shocking for online gaming and livestreaming. Please don’t use Eircom just go find a service provider that cares about customers not profit! If you do join them then don’t take the “free” modem as it’s just a load of crap, go fork out on a new one!

Review by Joe, November 16, 2011

I live in Grangerath (Drogheda, Meath) and the Eircom bundle of up to 24mb uncongested broadband works very well for me, (usually receive a stable 18-19mb download speed, 15-17mbs during say a saturday evening) so anybody who lives relatively close to my area should experience no problems with this service. Customer care can be a bit of a headache at times though. The package I have which is broadband only, no talktime on the landline is only 39.99 euro per month (not including line rental) for 24mb broadband which is pretty decent! So those of you who play high end games like me, i’d recommend this package, those of you who just browse the internet and don’t need the 24mb, the 8mb would be completely fine for you (remember considering I can only give a review of the connection in my area and not other area’s eg. roscommon, navan). But anyways here is the link to the package I have: http://www.eircom.net/broadband/products/bbpackages/ngb/44/

Review by koxy, November 11, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircom suxx ever !!! worst irish internet supplier ever. EPIC FAIL eircom

Review by Anonymous, November 9, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

terrible, terrible!

Review by M Murphy, November 1, 2011

  • 11111
  • 11111
  • 33333
  • 11111
  • 11111

Tragic. Supposed 3 MB download… actually just tested at 0.1 MB. Need I say more!

Review by Alex, October 30, 2011

  • Not Rated
  • 11111
  • 22222
  • 11111
  • Not Rated

Plain and simple-nearly the worst provider on the market luckily not a monopolist any more .I’ve been their customer for the last two years only for the reason of other providers deficit in the area.I am an unhappy holder of Broadband Home Advanced package which is suppose to be 7mb download and 50gb limit.The actual speed is 2.5mb off peak,no help from customer service,despicably high coast-useless.Switching to Wicklow Broadband soon.Time will tell

Review by Paul, October 15, 2011

I think Eircom need to seriously upgrade their broadband in rural areas. I be playing X box live online, and you’d be playing with guys on there who’ve got 30 meg plus and upwards connections, and they be paying half price or less for their connection,as i do with eircom. Eircom are also so corrupt they even have the cheek to charge tax on the bills you get with them.

This company can do as it pleases because there isn’t really another provider offering speeds of 7 meg and up in rural areas. This is a failure of government to have allowed this company to fall into private hands.

Review by DH23, September 27, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Only with Eircom because upc dont have broadband in Carrigtwohill, Cork yet, upgraded to 24MB in Dec 2010 but never recieved over 8-9mb when i was told i would be gettin 15mb as that was the MAX my line will take.
Called up plenty of times to complain about service ranging from 1.1mb – 5mb and was told to move my router, disconnect phone lines etc etc all with no improvement to the speeds.

Called Eircom last night as i had a connection less than 1mb (after eircom sending me a letter to confirm i was on 24mb Next Gen) which wudnt even allow me watch a youtube clip, went through all the usual tests including swapping back to the old router – tech rep confirmed my line was SPIKING and there was no reason for that so he was going to send out a new router(even after both routers showed similar speed max 10mb)
was asked to call back today as it was sunday the order cudnt be processed, called back today and after 1hr 17mins on the phone i was told that the system showed my router to be older than 12mths so i would need to pay for a new router, take a new 12mth contract or buy my own router and they would tell me how to set it up. Eventually i got it confirmed the router was only 9mths old so in warrenty but they decided as i recieved that router on upgrade the warrenty was no longer 12mths it was 0mths

So now im left with 24mb unlimited broadband service from eircom with costs 150euro every 2months and i recieve speeds from 1mb-10mb with an attitude of yes we see there is “Spiking” on the line but the line is fine………. Useless overpriced service, i have changed all my family to UPC and they get steady speeds for less cost

Stay away from Eircom if you can

Review by Smell My Tissue, September 18, 2011

  • 33333
  • 55555
  • 44444
  • 11111
  • 11111

ADD-ON

Image proof that a new router WILL IMPROVE YOUR SPEED..

http://imageshack.us/photo/my-images/195/belkinmimogpluseircom24.png/

Review by Smell My Tissue, September 18, 2011

  • 33333
  • 55555
  • 44444
  • 11111
  • 11111

Paying for 24Mb NGB – They say it should be 8MB always on, it’s more like 6Mb. Getting about 19Mb Down, 0.8Mb Up in Tramore, Waterford.

For anyone wondering how to speed up your connection, throw away the router eircom gave you for free, there’s a reason it’s free, it’s shit.

Prior to using a new router the speeds with the bog standard eircom router were this:

Downstream: 14355 Upstream: 633

With a new Belkin G+ MIMO router & OPENDNS it goes to this:

Downstream: 18351 Upstream: 765

Real-time download: 1.7Mb/s (On steam it reaches 2.2Mb/s)
Real-time upload: 81Kb/s (YouTube reaches over 100Kb/s)

Most people here whine about Eircom, It’s not eircom, it’s where you live. If you arent happy with what you have move to the UK and get their 150Mb internet, or move somewhere in Ireland that has MAGNET Broadband.

Eircom are grand tbh, had 8Mb standard prior to the exchange being upgraded a year ago

Review by Roan, September 14, 2011

If you’re reading the reviews and thinking these people are exaggerating…they’re not…I’ve had my share from eircom…had moved recently to a house in Dublin and tried to get UPC but they said they’ve no connection in the area, so went to eircom and asked if they can provide service in that area and they said yes…I spent 3 weeks chasing them to get an appointment and I took a day off on the scheduled day and ofcourse they neither showed up nor called and when I called they said they found out that they dont have connection in that area!!! it took them 6 weeks to figure that out !!!! and even then no one bothered to tell us..and you’d think they’d apologize..but no..they are arrogant, rude and incompetent. One operator asked me to knock on apt (…) in my complex -coz they’d applied in Jan- to see if they have the connection set up for them or not!! I have to say that after reading the other reviews on the costs, connectiction, speed..etc I’m glad I didn’t get that far with them..for a communication company they’ve no communication skills at all..in brief AVOID AVOID AVOID.

Review by Sean, September 12, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

My first review said most categories weren’t rated, which was strange. Anyway Eircom are terrible, I just managed to regain my connection after waiting for 20 minutes for it to start responding again. Terrible stuff.

Review by Sean, September 12, 2011

  • Not Rated
  • Not Rated
  • Not Rated
  • Not Rated
  • 11111

Absolutely terrible in every way, shape and form.

Review by Mark, September 3, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Fails in every category

Review by ASH, August 29, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 22222

All I can say is that eircom’s home broadband package and service is dreadful!! It’s completely unreliable – sometimes I can’t connect to it all. Speed is very slow especially at peak hours where it reminds me of frustratingly slow dial up connections from the 90′s. When I ring up the customer service is not up to par. Essentially they tell you to plug unplug your modem etc even when you tell them you have already done it. When they send out engineers it might work for a day or two, but nothing is resolved in the long term. They say there is nothing wrong with the connection but it is so slow and I am not getting anywhere near the speeds promised!!! GRRRR I am so sick of EIRCOM it is a useless worthless service. Gonna check out a new service provider

Review by Rory, August 24, 2011

  • 11111
  • 11111
  • 22222
  • 44444
  • 11111

Customer service was wonderful believe it or not. Service is rubbish, up to 8mb, in reality the highest download is 400kb.

Review by Sarah, August 18, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I are also with eircom and can tell you all that eircom broadband is complete rubbish, first I signed up with NGB 24MB Downstream and 768KB Upstream and my allowances is unlimited, but the truth of the matters is that eircom have no such unlimited allowances, for if you read the nifty gritty details at the end of your contract or on the eircom website, you will see even though they say unlimited allowances, it is really capped at 250GB per month, and if you go over your 250GB allowances, you will be charged 2 euro per 1GB, which brings a question to mind in relation that if you singed a contract with unlimited download/upload allowances, then how are you charged 2 euro per 1GB if you over an unlimited allowances, when the word unlimited means download/upload as much as you like,
And as for the speed, I haven’t seen or heard of a phone line ever taking 24MB downstream, so why would you pay for a service that you are never going to receive, My speed is only 12MB max, but yet they are charging me for a 24MB service,
I have written to The consumers team on RTE in relation to investigate eircom with their misleading the general public in to believe that they will get an unlimited allowances if they sing a broadband contract with them, when really the allowances is capped at 250GB per mount, and everyone here on this site should do likewise, and just maybe eircom will finally give their clients exactly the package they all singed up to,

Review by brian, August 14, 2011

  • 22222
  • 11111
  • 55555
  • 55555
  • 22222

The customer support people are very helpful but the service they deliver is rubbish. 3 miles from the exchange and the best speed I can get is 2mb (was advertised as 12).

Review by Marlgin, August 11, 2011

  • 33333
  • 55555
  • 55555
  • Not Rated
  • 22222

I am with Eircom for over 1 year. Took their 8Mb/s NGB package. Can’t comment on customer service as I never had problem but my downolad is 7.6Mb tn averange, upload 4.3 (ut of 5.12) always fast and reliable even ping is good (for Ireland.) Was with Irish broadband before, when I lived in Dublin – NIGHTMARE!!! I changed my ISP as soon as I moved from Dublin and never regreted it. As for me Eirecom does deliver but LORD! those bills are insane! I’m Looking for new provider right now just for this sole reason If they were more reasonable with their pricing I would stick with them.

Review by Fergal, August 3, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

soooo slow….. I have a 3mb connection, rarely get over 20 kB/s. This is not much better than dial-up.

Review by John, August 2, 2011

  • 55555
  • 55555
  • 55555
  • 44444
  • 44444

I have being with Eircom for the last 5 years and only experienced one or two outages which were down to Eircoms default DNS servers being attacked.
I am also located in the cork city and connected to the church field exchange this is properly why I have such a great connection.
I pay for an 8mb connection and get exactly that and is perfectly stable and never drops.
8mb is the max my line can take but this is due to the length of my line.
I recently had a problem back in May when my connection kept dropping and noise margins hit rock bottom.
Eircom were up within two days and diagnosed the problem and that day gave me a new cable from my premises to the nearest cabinet.

I also see that there are alot of poor 1 star ratings on this site this is due to people only writing reviews when something is wrong and want to complain. People never review when things are going right.
Eircom have over 100,000 customers from time to time you expect people to have problems.

Review by Jon Bret, July 19, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Disaster, internet disconnects every 10 – 30 minutes, and no help or solution offered by customer care

Review by Anonymous, July 18, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

they censor the internet.

Review by Marie, June 22, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I have been with Eircom for 1 year now and it is an experience that I do not want to repeat again in my life time. I could accept the rubbish performance, available intermittently at a ridiculous price. But what I cannot accept is the dreadful customer service. Eircom have gathered together Ireland’s surliest, rude, unhelpful people to man their customer service department. Avoid this lot at all costs!

Review by Ali Morrison, April 12, 2011

Absolute disaster from the get go! First was sold a load of baloney by the sales rep who came to door promising ‘Next Generation Broadband’ that we could take anywhere. NEVER had wireless – even though promised. SIX technicians later at the house and we had no phone service, they permanently cut the phone extension upstairs, and we have a useless home office because we can’t get wireless. We spent hundreds on independant computer companies to come and fix ‘OUR’ computer problems (which we were told by eircom was where the fault lay) only to be told “It’s your Server”. Now – hundreds of hours talking to tech support team, hundreds of euros later , we are going to COMREG. Even then – Eircom refused to give us a REF Number that we needed to give to COMREG to get our complaints addressed. I will NEVER use this company again. Half of this year has been spent on phone to Eircom people and getting stressed out. We still have under 1 MG speed, and no wireless, not to mention no upstairs phone.

Review by Fiona, April 6, 2011

Disaster from start to finish!!! Eircom took our line from Vodafone without our permission, failed to transfer back when requested and then tried to charge us for a service that they were not supposed to be providing in the first place. Customer service staff, one in particular, was diabolic and totally incompetent, not to mention rude and aggressive. Would not use Eircom if they were giving their services for free!! Best to wind this organisation up and hand control over to professionals who know what they are doing. The 1901 customer service staff are a major liability and are damaging the reputation of this organisation severely.

Review by Conor, February 20, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircom – Phone & Broadband.

I can honestly say I would never use this incompetent company ever again, from start to finish it was a dreadful experience from being promised certain rates by their sales staff only to be charged a different amount, a large difference. Trying to reasonably sort things out where impossible, they put you on hold for an average of 30+ minutes, then tell you you are through to the wrong department, when you ask to be transferred (here’s the kicker) they cant transfer you, you have to call back. A phone company that cant transfer calls, laughable but sums them up perfectly.

I have used vodafone, greencom in the past they are both cheaper all round and so much more efficient and an absolute pleasure to deal with compared to eircom. For your wallet and sanity stay away from Eircom would be my opinion, a complete nightmare from start to agonizing finish.

Review by Glen, February 17, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Oh dear lord how did i fall for the ads and the sales rep who called to my door.
” Would you like to join Eircom NGB with download speeds of 8mb”
Now my first question to him was can you guarantee me those speeds
“why of course i can” said the snake aoil sales man. I continued to quiz him on upload speeds, contention ratios, etc. Satisfied i had all the answers i decided to make the switch.
What was i thinking, when eventually i switched over to the eircom exchange, only after mutiple phonecalls i found my speed drop to .8mb. 10% of the actual speed i should receive. Once more on the phone to them and they informed me that i had an “amber line” which can only carry a maximum of 2mb traffic so in there wisdom they limited my line to 1mb. I had to remind them that i had signed up for the 8mb next generation bundle. Jesus what a bunch of *******. As one of the other reviewers mentioned i felt like i was speaking to a bunch of simpletons, i almost felt sorry for their stupidity. Well many phone calls later to the tech helpdesk and they have managed to push my speed up to 3.6mbs. My conversation with them revealed that you need to be within 3.6miles of the local exchange to enjoy anything close to the 8mbs, outside that and you can forget it. Im 4.7 miles from the exchange yet they are still selling the package here. And now heres the best bit, ComReg can do nothing about it. I was on the phone to them for about 30mins raging about the false advertising, false selling, and overall rubbish service. “Write a letter of complaint sir” ******* wonderful advice. Its good to see my tax euros are paying for such a wonderful regulator. Im guessing Patrick Neary got himself a new job wih them. To those thinking of changing please dont. They lie and provide crap service. ohh and if you try to access setanta sports online while a match is showing you will get a “server busy” message. Avoid them at all costs

Review by Peter O'Regan, January 27, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Switched back to Eircom recently when a sales rep called to the door to say that NGB (Next Generation Broadband) was available in my area. Was, at stage, with Vodafone on a 7Mb broadband and phone package and not using the download allowance so the switch to Eircom NGB at 8Mb and 30 GB download allowance would have saved €20/month. Got my text to say that we had joined Eircom and that the broadband service would switch within 10 days. After 8 days I noticed a tremendous drop in speed. Ran a speed test to find us running at 0.7Mb download and 0.09Mb upload. Spent a hugely frustrating hour and a half on the phone with Eircom’s representatives (are these people all on sedatives??) to eventually find that NGB was not in fact in our area and so we were on 1Mb standard broadband. Good old Luke in customer complaints said it would take up to 10 days for someone to examine my complaint. Examine now mind you, not actually do anything about it. The highlight of the hour and a half was undoubtedly the 15 minutes I spent trying to explain to the misfortunate simpleton in broadband sales the difference between upload speeds, download speeds and download allowances. “Sir, you can’t get 8 megabit download speeds, you can only get 8 megabit upload speeds and you’ll pay more if you go over 8 megabits in the month”. Dear God! In the 8 years since I last left Eircom in frustration I expected them to have improved a little. I think they’ve actually become worse!! The case for extra special needs assistants in Irish schools is proven by contact with Eircom personnel! 10 minutes after hanging up on Luke I’m now a Vodafone customer again. I must write a letter of apology to them for ever having deserted them! Now I need to find some paracetamol!!

Review by Marianne, January 12, 2011

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

leaving a whole star in order to post here makes me frustrated…ratemyisp.ie should have an option to leave negative star….
Eircom have very rude customer service agents…every time I phoned them I got someone on the other end who couldnt give a sh*t about my looking for a decent broadband connection….well expensive for a crap service….Stay away!

Review by peter, December 13, 2010

  • 44444
  • 44444
  • 55555
  • 22222
  • 33333

Have been with eircom since their very first broadband product. Had some poor customer service experiences in the early days. Of the many ISPs I have/do use (I am currently also a Vodafone and Skytel customer) they are the best and most stable. Have really never had any complaints — stable almost all the time and I save a lot of money using VoIP, something I have not been able to replicate with any other provider. Last time they upped their speeds I wasn’t able to get the full rate (getting about half of theoretical max) and they claim its noise on the line, but no hope of ever diagnosing the source. Pity, but still acceptable service.

P.S. I’m not making excuses for anyone, but in some customer service scenarios the problem is the customer, not the service. So, olly — did it ever occur to you that if you’re getting ok performance on LAN but not WiFi that the problem is most likely to be YOURS, not eircom’s.

Review by oli, December 7, 2010

with eircom 4 months, price was meant to b 46e, and i made sure 2 ask wat wud i b paying wit all charges included but ended up being 55e, hidden costs the snaky ********. wen connected wit lan cable it’s grand but wifi is absolute crap, drops signal every time i change page. technical staff are useless, rang 4 times 1 day and each person that ans the fone made me reset modem even though i told them i’d already done it a load of times to no avail. it’s disgraceful how they charge u for a service then when u hav a prob they charge u to ring them about it 2. also most staff were friendly even if they dont no there arse from there elbow but 1 man wit a pakistani/indian accent was a downright egotistical ***** , if i ever meet him i will knock him out. and if anybody knows him do the rest of us a favour and burst him in the bollox

Review by Cathal, November 13, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I recently joined eircom broadband and when i tried to set it up my phone went down so I went to there support site with my slower internet(the eircom still not working) and I got no help whatsoever The broadband I got off them still isnt working

They are so unhepful

Review by Joe, November 9, 2010

  • 11111
  • 11111
  • Not Rated
  • 11111
  • 11111

very expensive for what you get… phone lines are too long in ireland to get anywhere near 8mb DSL speeds.

eircom dont care,
best to avoid

Review by rosie, November 1, 2010

While I can’t fault Eircom’s service, as they haven’t let me down yet (have 3 MB/30GB per month package), I am obviously unhappy enough to use a search engine to see what reviews are out there about the other providers. I have recently subscribed to Sky Player and suddenly my 30GB limit is now holding me back (each 90 min movie eats up almost 1 GB). I am already unhappy to have to pay 52 yoyos for what I have, so I am now easily tempted away by the 120 GB offer for 4 euros less per month. But everyone’s said no to Vodafone (‘we’d no problems with BT, but now…’). I’m really glad to have this information. I guess people rarely leave ratings when they’re happy though, so maybe there are thousands of satisfied vodafone customers? It breaks my heart though to see what our Northern colleagues have access to with Sky packages for 19 quid phone, tv and broadband.
But believe me Eircom, the second a better alternative comes along, I’ll jump ship.
Thanks ratemyisp for the education. Keep up the good work.

Review by joe joe, October 12, 2010

  • 44444
  • 44444
  • 44444
  • 55555
  • 33333

okay simple i have been with wimax lets just say shit!!!1 and with vodafone really really crap 8mb hahahaaa yah right i never got over 5mb….. and the funny thing is i rang eircom and they told me that my line only holds 6.9mb thats my max!!!!
so is was sold something in which i can not get a load of crap really….. so anyway i now have 8mb NGB okay 41.99 for the first 6 months then 46.79 after that which aint to bad + my calls and 30 mins mobile to any network!!!! and i got a new modem worth 50 euro!!! which blows the vodafone one out of the water what a load of shit that was!!!!!
and i get to use eircoms 1000 free wifi hotspots which is class idownload everything for free now while im in my car or inTown!!!!

Review by Ryan, October 4, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Okay, first of all, giving this so-called provider a whole star is an over-statement. As I write this, the page is still downloading, approx. two minutes later. I’m in the corner of the house, and I have in total 4 devices with wifi connectivity, and my Dad has two, but trying to connect on any more than two devices at one time is simply impossible, regardless of peak time or not. Really, is there any other competiton for home broadband out there? A dongle will not work because of my remote location either.

Just tested on speedtest.net-

Download Speed-0.14mb/s Upload Speed- 0.06mb/s.

That’s atrocious.

Review by Joe, September 30, 2010

  • 22222
  • 33333
  • 33333
  • 11111
  • 11111

We are currently on eircom’s 8Mb download NGB Advance and Talktime talker package for 1 month now (Sept. 30,2010) BIG MISTAKE!. So far the connection is good, using speedtest.net the average speed is 6.5 Mb (does it really reach 8Mb?!). I called customer service today in inquire about my first bill. The amount listed is not the one I expected to pay them (expensive and hidden charges). The 2nd customer rep even hang up on me while explaining the package I applied for.

First, connection fee for the telephone line (27.00eu), first bill you will have to pay in the first week of connection.

Second, after 1 month you get another bill for the phone/broadband package (60.00eu+) ***their customer service mentioned your are paying in advance. Plus Connection Charge for the broadband (24eu). Plus broadband used for the previous month (29eu). I don’t know why do I have to pay for broadband used the previous month. Is there any regulatory body to report this?

Review by Tomas, September 28, 2010

  • 11111
  • 11111
  • 22222
  • 11111
  • 11111

Just moved back from a year in Canada. Never had experienced internet outside Ireland before for such a long period of time. Its the equivalent of living in Ireland and driving a Mercedes and then moving back to Rwanda and riding a mule the only difference is Ireland isn’t a third world country compared to Canada. We are so far behind any other Western country when it comes to internet speeds and the responsibility has to lay with the big telecommunication companies i.e. eircom. get the finger out.

Review by Naomi, September 24, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Absolutely appaling. Broadband extremely unreliable. It would just suddenly cut off, very slow and we’ve had to reset it several times a day since we got it. Four different technicians came out (no appointmet just lucky we were home) and issue was not resolved. As I write I am on hold for customers support 40 minutes and counting. I can’t wait for them to ask me why I want to cancel the service.
Just FYI TV+broadband+ landline (with free calls to any landline in the world anytime) costs E30 in France from most providers (E70 for similar- lesser- from UPC).

Oh and people if you are not getting the service you are paying for just don’t pay for it! THEY are in breach of contract.

Review by jeff, August 8, 2010

  • 55555
  • 55555
  • 55555
  • 33333
  • 44444

i read and re-read about various providers in ireland. we had irish broadband for a year (hopeless) and three mobile broadband (good for a while then poor) and finally we settled on Eircom 8mb NGB for south county dublin area. Delighted with it. Just ran a check with speedtest.com and registered 6.9 mbps and thats for a saturday nite, usually high contention rate with the others. For once we have broadband that delivers high speed – and for 30 euro (10 months) too.

Review by B, August 7, 2010

We joined Eircom over a month ago. After waiting for 3 weeks to receive the router, I set up my broadband quite easily. Since then however, I am flabbergasted at how slow, sluggish and unreliable the service is. I find myself rebooting the modem a few times a week to see if it will make any difference. As an Irish person who has lived abroad for years, I am abhored by the quality of service Eircom offers in the Dublin area. If I was living in a cottage in Connemara, I would expect this quality of dial up service. On the contrary, I signed up for their sleek, sexy, fast uploads/downloads service in the Dublin area…and it really feels like dial up internet in 1995.

Eircom – don’t waste your money or your time with them.

Review by MartyG, July 31, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircom broadband is pure trash and belongs in the garbage.
This so called service can collapse or annoyingly be disrupted for hours on end.
When you ask why..The responce from Eircom is..’Its peak time, (over congestion)
I often wonder what the so called politicians are doing about this as the people constantly get ripped off paying for 3rd rate services that sometimes don’t even work at all..
Where is the refunds?
Who knows…
Best keep looking i guess. ;)

Review by Sinead, July 13, 2010

Expensive rip off Eircom broadband. Rude staff and not very helpful at all.

Review by Celine, June 28, 2010

One word for Eircom.net broadband that is : EXPENSIVE, EXPENSIVE ! no wonder they spend a huge amount of money on advertising to try and get more people to join us with them. Why do Irish people put up with such bad service. Having lived here for five years. Ireland this the third world of ISP service. My friends abroad can’t believe how bad broadband service is here.
Not going to even rate it.

Review by Chris Connolly, June 17, 2010

  • 33333
  • 44444
  • 44444
  • 22222
  • 33333

Don’t really have a problem with them. Internet is generally good and reliable, out here in the wilds of Cavan. They never charged me for going over my ridiculously small download quota (30 or 40 gig), and I don’t even do any illegal downloading on that – well, I don’t do MUCH illegal downloading on that I guess would be nearer to the truth. I’ve shopped around, but moving to a different provider wouldn’t be worthwhile for me. All in all as a consumer it seems to be as good as it gets in this country.

Review by Joe, June 11, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Just off the phone to a “customer service” agent – a contradiction in terms – about their failure to put me on the bundle that I had ordered. All my fault, apparently… I have to know their internal procedures and processes and second guess the cretins that operate them. And “no!.. there was nobody senior to speak to”… “Well there was but he wasn’t going to put me through ‘cos my problem wasn’t serious enough”… and “No! … the senior person did not have a name”. And really “it wasn’t his problem”. And the real kicker is that I “came back” to Eircom for this!!… I could have “enjoyed” such lousy service anywhere.

Review by Paul Doyle, June 8, 2010

the reality of broadband in ireland is ‘ if you want what i call broadband ‘which is at least 7 mb ‘ you need to live in city or close to your exchange ‘i moved from dublin to fermoy in cork and its like being in the stone age its actually a crime how terrible it is im with eircom i cant even get 3 mb down here ‘ which is no use to me as i play ps3 online and need at least a steady 3 mb connection to play online ‘ at peak times with eircom i get a speed of 0.29 mb ‘ they should be all shot ‘ i had bt in dublin and up until vodafone took over they were the best provider in ireland fact . But Now eircom owns vodafones lines ‘ so my advice is put up with crappy isp’s or move out of this Gay country .

Review by Conor J, June 4, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

It’s brown, it’s hot and I’m about to make one = Eircom

Review by Eddie, June 2, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

wooow i cant top the comments here, i can only say there tellin the truth

Review by John Dillon, May 28, 2010

Eircom’s Customer Support Staff are the most unhelpful and technically inept I have ever encountered. You can har then flicking pages and asking you to do things that are totally unrelated to the fault you are experiencing. No Idea whatsoever what they are on about. We have had no broadband for the last month. An engineer came out and tested the line. The problem was the router(only 2 months old). Eircom sent out another router by that was faulty too. Since then they are sending two routers per week and every one of them is faulty. We ring Customer support and they tell us they cant keep sending us routers. I said “well if you sent us one that actually worked you would not have to” I tested our broadband with my neighbours working modem and it worked first time so it is the routers that is the problem. I am a telecom engineer and these guys have not got a clue. One guy told me he could ping my router when I actually had the router switched off and still in it’s box. When I told him this he hung up.
If you value youe sanity please avoid Eircom like the plague. Endless hours on the phone to them switching on and off the router and getting nowhere.
If you ask a question some of them start shouting down the phone at you and we have also had them hanging up several times. When the engineer came to our hose to check the line he said even their own staff were complaining about their Customer Support…..That says everything really doesn’t it!!
Keep as far away from Eircom as possible…Good for a phone line absolutely terrible for Broadband.

Review by Thomas Connor, May 27, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircom’s anti-piracy crackdown begins today
24.05.2010
The January 2009 court settlement between the Irish Recorded Music Association (IRMA) and Eircom cranks into action today as the ISP starts the process of cutting off broadband access to customers found to be repeatedly illegally sharing copyright material, such as songs and movies, over the network.

The ‘three strikes’ agreement went ahead despite being brought to court and challenged by the Data Protection Commissioner after it was found that the monitoring and identification of IP addresses by IRMA was not affecting the protection of personal customer data.

From today, IRMA will supply names to Eircom that it has obtained using anti-piracy tracking firm Dtecnet to monitor online copyright infringement. Eircom will receive the IP address, along with a time stamp and details of the peer-to-peer application used by the customer.

If it is found that an Eircom customer has been illegally sharing (‘sharing’ refers to either the uploading or downloading of copyright content) on three separate occasions they will be disconnected from Eircom’s broadband service for one week, after which service will be denied for one month if their IP address is detected by Dtecnet for a fourth time.

This graduated response is related to music but TV shows and movies fall outside the remit of the Eircom/IRMA court settlement.

Several other Irish ISPs have been contacted by IRMA and asked to implement the three strikes system. Following the 19 April high court ruling by Judge Peter Charlton in favour of the rights of copyright holders and against the Data Protection Commissioner Billy Hawke’s privacy concerns, UPC remained adamant that it would not be following suit.

“UPC’s position remains unchanged following (the) judgment. UPC will do everything necessary to comply with its legal obligations but will not voluntarily agree to implement measures such as a graduated response system in the absence of a legal obligation to do so.”

Review by Thomas Connor, May 24, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

IRISH ISP Eircom has been struck with terror after being sued by the music industry.

As part of an out of court settlement designed to make lawyers from the Irish Recorded Music Association (IRMA) go away, Eircom has adopted a “three-strikes and you’re out” rule. Apparently the ISP was so scared of being sued over copyright infringement that it decided to cut off P2P users on its network.

The move was taken after it was challenged in the courts by the Data Protection Commissioner, who thought that an individual’s IP address was personal data. However Mr Justice Peter Charleton ruled in the High Court that a broadband subscriber’s Internet protocol (IP) address, which Eircom will use to identify filesharing customers, is not personal information.

According to the Irish Times, Eircom has agreed to process about 50 IP addresses a week during a pilot phase.

It will work like this. IRMA will use a third-party firm, Dtecnet, to identify Eircom customers who are sharing a specific list of its members’ copyrighted works on peer-to-peer networks.

**** Doyle, director general of Irma, said his organisation could potentially supply Eircom with thousands of IP addresses a week but it was a matter of seeing what the Internet service provider (ISP) was able to process.

With a bit of luck there will be hardly anyone on on the Internet in a few months and the music industry will be able to continue with the same failed business model that it has used to make big bucks for the last 50 years.

Doyle said international research suggested 80 per cent of people will stop illegal file-sharing if they get a letter from their ISP warning them of the consequences. “We are trying to encourage people to go back to legitimate networks to get their music,” he said.

Of course if it had not been for filesharing there would be no legitimate networks at all, as the music industry desperately tried to stop buying music online from ever happening.

Cable operator UPC has resisted requests from IRMA to implement a “three strikes” system and that case will be in the courts next month. µ

Review by topcat31285, May 2, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

just like Eircom here another bunch of scumbags on youtube
http://www.youtube.com/watch?v=6l5BFYxQAOU

Review by ****, May 2, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

shit

Review by DeAtH-BeAsT-RuN, April 25, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

the biggest load of ****** out there they control the market and **** there customers over as wellas other company’s using there lines to opperate. i changed to perlico now i’m not saying there any better but there certainly not as bad and at least i can understand there cuatomer servise people. when i changed to perlico i still had an outstanding bill of nearly 400 euro and some how i got away with out paying them befor the change over happened and in the 2-3weeks while the change over was happening i was still with eircom and they call me up and said they could sort my problem out and wambam thank you man it was perfect for those 2-3weeks they had put some sort of booster on some were but i said its 2 years to late and the bills were ******* outragous i mean my bills with perlico are less than half of what there were with eircom. well they can come after me for the money but by god they wont get any from me fullstop i will go to there hq before and reck havoek for 2 years i had to put up with internet going down neraly every secound for hours at hand and nearly every day connection speed would never get upto the 1m line i had the next up was 3m but my lines are copper and could not handle it i asked well why cant i get 1.5m or 2m and they said not posibale even with any other landline company’s well let me tell u this i have a 1.5m line now from perlico now i am not saying its great but at least i can play my online games and not keep getting cut of half way through a game now it does go down but its str8 back up again unlike eircom most of the time or speeds dropping to well that low the the modem couldn’t even pick it up lol u guys in eircom need to get your ******* prioritys st8 and up grade your shit and upgrade your shit now before you get a supprise in the back door of your mainframe the seed is tyhere just waiting for the right kind of person to find and exploit. because i mean its only time before you **** the wrong person over and them wanting to do nothing but **** you back and i’m pretty sure from all the bad reveiws i’m seeing here and all over the web people are talking about how bad a state your infasturcter is and how we were ment to be the leaders in this field in europe or was that in the world ah ha ha ha ha ha ha ha ha ha ha ha ha i is lmfho so bad it silly i have to stop before i start to cry cause i wont beable to stop knowing how much money you ***** have robbed of me and how cheaper my bills are with perlico and way way way less hassle suck rotten eggs and crawl into a deep dark hole and die no sorry i think u done that already. its not people running eircom its computers making the decisions or its a computer program designed to run a coffee machine. these people have my e-mail address and i’m sure u can find me so come and try to **** with my line again and i’ll cost u money thats not claimable back through insurance. as 2pac said this old boy in the south said theres more than 1 way to skin a cat theres more than 1 way of dieing cause when i’m through everybodys through.

Review by Micheál Kenny, April 24, 2010

  • 44444
  • 44444
  • 55555
  • 44444
  • 22222

They may be overpriced, but their Ireland’s best, so deal with it, Vodafone & BT cut of at times, so downloading files with them is a no go area, and don’t even get me started with the other ISP’s.

YOU GET WHAT YOU PAY FOR…

Review by mike, April 23, 2010

They are a disgrace shocking over priced i’ve lived in france britain and the netherlands in the past 17 years and had broadband/internet in all eircom is up to 80% yeah no shit really 80% more expensive. Shocking bad service and exstortionate prices. Absolute junk id rather go without than use that shower.

Review by Rob, April 23, 2010

  • 11111
  • 22222
  • 11111
  • 11111
  • 11111

I use eircom only because I don’t have a choice where I am situated. I find the service to be poor and expensive. I also find the customer care staff to be rude and unhelpful. They have a strangle hold on broadband access in this country and do not provide the infrastructure for proper broadband in Ireland. They should have their license to operate removed until they under take guarantees to build a proper network that is inclusive of all.

Review by Mike, April 21, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I’m guessing other ISP’s will follow…..

Eircom already block the pirate bay… sure this is only another thing added to their list

Review by T, April 20, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

An important High Court decision today allowing Eircom proceed with cutting off internet access to illegal music downloaders, mainly peer-to-peer music sharing groups, has major implications for all other internet service providers.

Well here we go again Eircom pulling this **** agian , they only want to take as much money in but this way they don’t have to spend money to upgrade there network and keep there fat headed director with the 1 million euro pension top-up like that ***** thats run bank of ireland.
This decision is seriously going to hurt this country and the business done using the internet.

Whats is the good having high speed broadband if you can’t use it why do they think people getting high speed for.

I heard recently that Eircom are going to charge people to downgrade there connection next there will be a charge if you wanted to cancel your connection if they got that in they would make a fortune with the amount of people going to other broadband providers ???

They really are taking the **** and thanks to the judge Mr Justice Peter Charleton for throwing out any privay law and more human rights.
Here is a good question what amount of money did he get in his brown enevople we know any **** like him would take a backhander no problem all you have to do is read any irish paper and see how corrupt our previous goverment and current goverment are they just look after them selves first. Might get Ireland out of this mess if we sacked them lazy bunch of ****s in the Dial.

Why don’t they turn Ireland into a police state because this is only the start. Its is our right to download what we want.

Broadband providers do have not got the right to control what we download. If the music companies were not ripping there customers off by overcharging for everything they sel lthen maybe people would not download so much.

Over the last couple of years Eircom took over Meteor 085 and there starting to ***** around there also, they have put a charge to ring the customer service as always they are only concerned about getting as much money as they can and they will walk over anybody .

I really hope that other isp companies stand there ground and fight this because they will only shot themselves in the heads like what smart telecom did when the 170gb limit came in bet there not happy

Review by Douglas B., April 13, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

while Im here I might as well comment on Eircom.

I had Eircom over 2 years ago. The speeds were so bad I couldnt even use my cisco connection to the office.

I quit them and moved to another company.

Poor service!

Review by Bran, April 5, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

The worst broadband i have ever had no doubt 30 percent package loss and 1k ping times most of the day.The worst custommer support u will ever talk to

Review by douglas, April 4, 2010

  • 22222
  • 22222
  • 11111
  • 11111
  • 22222

Lan service is OK but the wireless service breaks down regularly at weekends.
callcout service is not great and technicians do not appear to be very skilled in resolving problems

Review by JesusKnowItAll, March 18, 2010

  • 33333
  • 44444
  • 33333
  • 44444
  • 22222

Went from an awful 1Mb Perlico connection to the 7.6Mb Eircom. Tiny bit disappointed that it’s not near &mb, It’s only maxed out at 6.3Mb/s. But it’s still fast enough. To be honest I only got this because it’s the fastest here for the price. (Which is a total rip off) Still though I do download more than 40Gigs of data a month so it’s going to good use and the fact that the exchange should be upgraded to 24mb soon anyway.

The good – Reliable and fast.

The Bad – the ping times & the ****** router they send out which is the ONLY way to connect until they give you the proper login details ( so I cant use my old reliable ADSL2+ Belkin MIMO router just yet. )

The ugly – The cost. Seriously €66 for 7mb. Magnet offer 50MB FOR ONLY A TINY BIT EXTRA. But then Eircom are reliable and have good customer service (at least it’s local call centers here in Waterford)

Meh, internet is Internet. I’m just waiting for 24Mb then 50, when the fibre gets here in 15 years. ha.

Speedtest: http://www.speedtest.net/result/752777316.png

Review by steve, March 6, 2010

  • 11111
  • 11111
  • 33333
  • 22222
  • 11111

eircom broadband is a joke,enough said.while its reliable and never really goes down for me the speeds are terrible at night when i need it most,dont even get 1 meg from a 7 mg connection between 6 p.m and 12.30 a.m. We’re paying 60 euro here fo a 7 mg connection and you can get a 50 mg in england for less than 30 pounds,talk about eircom ripping people off.they shouldnt be allowed provide broadband.it should be illegal what their getting away with.

Review by Martina, March 4, 2010

  • 22222
  • 11111
  • 11111
  • 22222
  • 11111

When I moved houses I decided to get the 7Mbps package with eircom.
At first it all seemed to be fine, speeds were ok (around 6Mbps)….but then came the evening time and the speeds plumeted from 6 Mbps to 0,6 Mbps ….. practically like dial up in the evening till morning :O
Contacted customer service, I heard the guy on the other end going through pages while he was trying to help me. That was not very professional(ahhh but the guy was trying to help real hard lol)
Now that I have reported the problem of a 90% drop in speed I will claim compensation for the time
it carries on performing this poor. even if the contract says up to, I know that this is unacceptable for broadband and getting compensated is very possible in these cases. the cost of over 30 euros is way to expensive for this poor performance. its like i am paying to be clouted in the face :O
with eircom being the largest telecommunications and broadband supplier (if thats what they call broadband) in Ireland, their overall performance is pitiful. the least they should be able to provide are stable speeds for their customers. As soon as these 12 months are over I am switching back to chorus/ntl. their speeds are stable, way faster and way way way cheaper

Review by Ian Murphy, February 19, 2010

  • 44444
  • 55555
  • 44444
  • 44444
  • 22222

I have moved progressively from the 1Mb, to 3 Mb to now the 7Mb package. I live in central Dublin and consistently get 6Mb plus throughout the day. In the five years i have had boardband i can count on one hand how many times the service has dropped out. I play regular on-line games via PC and XBOX with no lag issues and use the internet extensively for work. We have upto three PCs running at home on the 7Mb package with no problems. Only had one encounter with customer service to get a new power supply for the modem but this was a painless exercise. The price is more expensive compared to other providers but Eircom are now offering more cost competitive packages which include line rental etc i think you just need to check the web site regularly and ask the right questions.

Review by tom, February 18, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

bad bad vodafone are very good what are ye all on about

Review by Ernest, February 11, 2010

  • 33333
  • 44444
  • 44444
  • 33333
  • 22222

Does the job for me. Don’t have many options and not touching vodafone.

Glad to see Lany “was eventually told that if I was able to get speeds over 100mbps that that was their job done”

100mbps. Not bad at all!!!!

Review by sean, February 8, 2010

  • 33333
  • 44444
  • 33333
  • 44444
  • 22222

I am on the business plus 12mb/1mb(work pay for it)65 euro a month ,area kildare i find it quite a good package ,normal speeds are 9.8 or so ,even on speedtest.net,and pingtest.net i get a grade b or c depending on server location and (D/L speed of around 7.8).
I only once had to ring to get a modem replaced and found that hassle free and quite easy,sometimes it can go down for a couple of hours the odd time, but only real complaint is the high prices,and the fact i remember when they were the only prvider and use to rip ppl off (overall not bad is prices were more keen

Review by Paul, January 27, 2010

  • 33333
  • 33333
  • 55555
  • 11111
  • 11111

They don’t enforce their cap

Review by Sean O'Grady, January 26, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Way too expensive and unreliable. Speed drops in my area around 3pm until 1am.
Customer Service has no idea what the problem is.

Rediculous price for what you get. Cheap and poor modem. Moving to UPC or Magnet soon

Review by Graham Gallagher, January 10, 2010

  • 33333
  • 33333
  • 55555
  • 22222
  • 11111

Its the best of the worst

Review by MAW, January 8, 2010

  • 33333
  • 55555
  • 55555
  • 11111
  • 11111

regarding the performance in the bundle, up to a month ago = nothing to complain about.

But

price = defo too expensive + I pay at least 65 € for a 55€ bundle
speed and choice = ridiculous for a such great company
internet can not be separated from the telephone … where is the evolution ??
customer service = even the cheapest country has more interest in keeping customers …

Review by Lany, January 5, 2010

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I have spent 3 months with customer service to try and get consistant broadband speeds, during the day I get consistant 2450mbps but at peak times I only get 300mbps, you can forget online gaming, last night I was on the phone with an incompetant person for 45 mins and only ended up with a headache and still as bad, was eventually told that if I was able to get speeds over 100mbps that that was their job done.
Will look no into a better provider.

Review by Numan, December 31, 2009

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Poor speed

Review by Joe, November 14, 2009

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Live near Ringaskiddy, Co. Cork. I am paying for 7mb – I’m lucky if it tops 1mb. This cannot go on!!
There’s never been any problem getting my phone fixed, but trying to get my broadband fixed – forget it, they don’t want to know …

Review by Paul, November 6, 2009

  • 11111
  • 11111
  • 11111
  • 11111
  • 33333

I joined eircom after a sales rep came to my door and offered my lightning fast speeds and good enough prices and better service than competitors because you’re dealing directly with eircom.
I joined up and my broadband speed was about 20k, sometimes even less (on a 4mb connection).
Rang Eircom on several occassions over a 3month period, sometimes spend 2-3 hours being passed around different depts without getting any solution. they reckoned my line was not suitable for any higher speeds. I finally got out of the contract and went to another provider and instantly had better speeds (200k on 5mb connection) and after 20 mins to customer service they sorted some problems and I am now on full 5mb speeds. The only thing I found eircom good at were sending me bills and even 1 of them was wrong.

Review by anto, October 30, 2009

  • 22222
  • 22222
  • 33333
  • 33333
  • 11111

rating says it all

Review by Anonymous, October 17, 2009

  • 11111
  • 22222
  • 11111
  • 11111
  • Not Rated

Absolutely terible,attempting to play online games or stream media such as films is a complete nightmare as it keeps cutting out gauranteed every 10-15 minutes

Review by papa, September 25, 2009

  • 33333
  • 33333
  • 11111
  • 44444
  • 33333

Initially there was a big delay with getting connected. 6 whole weeks, website said it would be 10 working days! The connection when it is on, is generally fine. It does bomb out for a couple minutes everyday, but then comes back on, but you can live with that. But on three occasions I have been without broadband for 3 days or more due to the broadband connection going dead and a technician having to come out. This is a real worry as the connection is the basis for my communications and I am studying a distance learning course online and e-tutorials are affected. Unfortunately when it went down I was really stuck in the s**t! I know it was a coincidence, but still left me high and dry! But I have got recompense through persevering with customer service. My advice don’t give in, keep waiting. Even though the wait times can be loonnggg!Prices could be cheaper but they are improving. Hopefully they continue to drop because we get fleeced here by comparison. Line rental is a joke though. Overall 5/10

Review by andrew, September 4, 2009

  • 11111
  • 11111
  • 11111
  • 33333
  • 11111

rural part of clare . was on 1MB connection getting 500kb so uprated to 3MB package and am getting 1.5 at best . almost laughable . l’d love to able to do a half days work for a full days pay . very very laggy for online gaming ,close to pointless really.when it works its grand to stream movies but they do stop to buffer regularly and its often too slow to even browse simple websites . pretty much a lousy service . also seems to be affected by wet weather .

Review by Tara, September 2, 2009

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

eircom has decided to ban access to thepiratebay.org due to pressure from music companies this is just the first of many bans and make a mockery of human rights. Anybody can access their wireless networks because the default wep key is easy to break full explanation of this is explaned at http://www.bacik.org. Bandwidth is crappy and customer service isnt even worth the trouble dont know why anybody would think that this is a good isp

Review by paul iaquinta, August 4, 2009

  • 44444
  • 44444
  • 55555
  • 44444
  • 44444

excellent speed.reliability is second to none. in never have to worry about having connection to internet. i was wioth two other providers previously and internet access just seem to disappear for houra at a time. i thought my router was faulty and got a new one only to find it was my isp that was the problem. no such problems with eircom.

Review by Dan W, July 27, 2009

  • 22222
  • 22222
  • 33333
  • 11111
  • 11111

While they do provide broadband, which is mostly reliable, there is a lot left to be desired.

Namely, connection speeds are slow. Upload speeds are worse again. Line rental, why are we still paying this when they never upgrade or repair lines in my area. Then they try and force bundles on you when you just want broadband and include hidden charges and mess up direct debits on your bills.

THEN – there’s their customer service. It has to be the worst, or one of the worst in Ireland. They are grumpy old women and they disconnect you over the slightest thing, they talk over you and constantly transfer you back into the queue.

Unhelpful and their complaints department don’t respond!

Urgghhh!!!!

Review by Luke Heffernan, July 3, 2009

  • 44444
  • 44444
  • 44444
  • 44444
  • 44444

I have been with eircom since they were P&T. The service was excellant but I was eventually told my line my be suitable for B/B so I got the box from 3G set it up but the DSL light would not go steady so after a year they said we could get B/B so take 2 but it still wouldn’t work but I couldn’t I understand this as my neighbours had B/B (I don’t live in a housing estate). it turned out they were on a closer exchange so i rang 1901 to change exchange but they said it wasn’t possible ( they kept putting through to different Dept. and putting me on hold and cutting me of and then lieing when i rang back) even though the eircom guy that came out to split my line as i have monitored alarm told me i could so i emailed eircom complaints and she after i explained clearly in an email she put me in contact with someone who could help and finally I got in touch with someone who wasn’t in a call centre an area manager there must be a god and he arranged for my exchange to be changed and success now i am just waited for eircom guy to come out and split the line. if the complaints dept. and the area manager hadn’t been so helpful i would have given the Customer Service any stars the call centres are terrible

Review by Polly, June 29, 2009

Just the worst – spectacularly bad service, rude staff, overpriced, unreliable. Even worse still, because they control the phone lines they inhibit all the other internet providers. Eircom are systematically destroying any hopes for the economy of this country – an industrial revolution in telecommunications has taken place in the rest of the world. Meanwhile, we in Ireland are stuck in the stone age.

Well done eircom, way to go in contributing to our so-called “Knowledge” economy.

Review by Kevin, June 20, 2009

  • 55555
  • 55555
  • 55555
  • 55555
  • 55555

When Finally broadband arrived here in rural Wicklow it did so with a bang. I opted for the 7MB service.

Initially speeds were quite slow, but the tech support (with no long waits or callbacks etc) did sort out the problem with the broken line filter. The replacement arrived three days later.

A subsequent problem with the downstream data rate being less than what we had paid for was clear when looking at the router statistics. The Eircom techies again had it fixed in minutes, while I was still on the phone. I’m getting download test results of 5.6Mb regularly with occasional spikes above the 7Mb I’ve paid for.

It really is nice to see what YouTube is all about :-) and Windows updates that take less than a day!! Wow.

A big improvement of the 26Kb I was getting on a heavily overloaded O2 EDGE connection.

Review by Andrew McBride, April 30, 2009

As an inhabitant of a rural town, I didn’t initially expect much to be on offer as far as broadband goes. So imagine my delight when I hear of Eircom’s 3MB bundle. Pricey, yes, but with no other options I was more than happy to shell out an extra few Euros for such a major convinience. After 2 years with Eircom, I realise that not only am I being given less than what I am paying for, Eircom fail to see fault in the blatant disregard for their customers.
Through the past week especially I have been experiencing the most terrible connections I can remember. Not even dialup concerned me as much as this does. For a file of only 80Megs to take over an hour to download is an abomination, and 5 minutes for a 1 minute video on tubing sites? Surely they don’t actually expect us to enjoy these services. And yet, with all of the terrible views on this disgraceful provider, nobody seems to want to (or be able to for that matter) change to another service, and this goes doubly for those of a rural background, since for us it’s either Eircom or NOTHING at all. I seriously hope other companies spread their services out more. As soon as BT is available in my area you can be sure that I’ll be on the list for a change of service within the first day.
Avoid if possible.

Review by Andrew Collins, March 16, 2009

  • 11111
  • 55555
  • 55555
  • 44444
  • 11111

I live in the countryside just outside north co. dublin, i have 1mb broadband with eircom for nearly 2 years now since it was available in my area, i always get the full speed, but its so frustrating because i cant get faster speeds so im stuck with 1 mb,

i cant even get 2mb, so i think that its so stupid that if i can get broadband in my area why cant i get a faster package????????????

the reliability is perfect though, ive had no problems at all over the past 2 years,
but i seriously want a faster connection for the likes of downloading films!!!

Review by Eoghan Kidney, March 4, 2009

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

Eircom have decided to become one of the only ISPs in the Western World to censor Internet sites through information received from private & unregulated sources. For this fact alone they are the worst ISP in the country.

Review by RAY COLLINS, February 19, 2009

  • 22222
  • 22222
  • 33333
  • 22222
  • 11111

expensive

Review by Mr Roche, February 11, 2009

  • 44444
  • 44444
  • 22222
  • 33333
  • 33333

I’ve Been With Eircom Broadband Since it was available In my area (2005) So I’ve very little to compare to, Initially at a previous I was on a 2 MB connection which was faultless, Only once in the 2 years I was there was there any issue which was solved immediately.

I Recently moved to another area which despite being more rural actually has better lines etc, Recently Upgraded to the Home advanced Package (7MB) Getting 6.2 MB offpeak and around 4 MB Peak. Which aint bad. Since upgrading to that package I’ve had a few faults. 1 where I was off for 3 days and then the Internet light on the router constantly goes red and BB is disconnected if only for a couple of seconds this is annoying, The sales and customer support are great. Tech- Useless, Blamed it on my alarm which is connected to the phoneline via a filter. Phone also gets static but dont mind that cos I never use it.

All in all not the best service possible but looking at the rest, what other choice do I have.

Review by Gerry, February 9, 2009

Eircom were pretty good, never 100%. However recently their service is a joke. They must be increasing the contention ratio on their lines. Like others I am paying for a 3MB service yet only recieving 1MB speeds. What other service industry would gety away with this kind of shoddy service. Imagine going into a hotel, paying for a double room and then been given a single, would’nt happen. Why can BB service providers get away with it, Irish Govt, shame on them.

Review by Shane, January 30, 2009

  • 33333
  • 44444
  • 55555
  • Not Rated
  • 22222

I have Eircom 3MB Home Broadband and it works all the time. I usually get around 2.5-3 MB/S. They do offer quite slow speeds for higher prices compared to other ISP’s but the difference is it works where I know people who have problems with NTL especially it’s customer service. For me 3MB/S is fast enough and I get a 30GB limit that I often go over. Eircom charge 1 cent per Meg over the limit where NTL charges 3 cent and I have went over by alot before but luckily there was no change on the bill:) SO if you want broadband that is fast but not incredibly super unnecessarily fast with a fairly decent monthly limit at a pricey price with a lot of relaiblitity compared to others Eircom is for you.

Review by dub_nerd, January 29, 2009

  • 44444
  • 55555
  • 44444
  • 11111
  • 44444

I’ve had Eircom ADSL broadband since it existed, and have to say I have been very happy with it. The initial customer service experience was atrocious, but I haven’t had to repeat it. They have upped the speed a couple of time so the value for money is getting better in my opinion.

Most importantly the performance is very reliable and consistent. I consistently get well over 80% of the nominal 3Mbps download speed. The latency times and IP jitter are low too, which makes it very usable for VoIP. That’s important because I had extremely high phone bills and with VoIP the reductions in the cost of calls (to practically nothing) are greater than the line rental and broadband costs combined. (For anyone interested, I use one of the Betamax family of VoIP providers: http://backsla.sh/betamax).

I am in south County Dublin.

Review by Patrick, January 25, 2009

Hello Folks
What a load of horse manure from eircom broadband, but folks I blame ourselves. Why do we pay, fully for a very shoddy service. I am going to pay for my phone line and my telephone calls in full, good service, but only partially pay for my broadband as that is all I receive. Now if eircom wants to come after me lets get on local radio and national television. Look at what the banks have done to us and the Gov. or anybody else doesnt seem to want to sort out the difficult problems. not enough action, more heads rolling, new people to drive forward.
eircoms broadband is a disaster for years.

Review by Chris, January 13, 2009

  • 44444
  • 33333
  • 55555
  • 33333
  • 22222

I have been on eircom for 3 years now. Its steady and reliable and suits my needs as I work from a lot so the reliability is key to me and in that period there has only been one small outage that has stopped me working.

I have recently moved from Cork City to out in the country and noticed a speed increase straight away. I guess my contention ratio has dropped as I now get true 3mb downloads.

All in all I am quite happy, I am looking forward to my 7mb upgrade!

Review by Paul, January 12, 2009

  • 33333
  • 33333
  • 33333
  • 22222
  • 22222

I have become more disappointed with eircom over time. It took three modems before I got one that worked. But customer service were pretty helpful at the time. I then settled into a routine 2mb service, with speeds typically in the 1-1.3mb range. Reliability was good and the service was never down or broken.

Ironically, it was when eircom upgraded the speed to 3mb that the problems started. Regular cutouts ensued, several times a night. I called eircom and their rep told me since I wasn’t paying for 3mb, just 2mb, she would downgrade me again since my line wasn’t suitable for 3mb. Bizarre point about me not paying – €55 certainly disappears from my account every month!!

The downgrade reduced the cutouts but they do still occur, and the speed seems slower than previously (contention up?) although I rearely check it formally.

All-in-all I’m very frustrated that I cannot avail of higher speeds. I asked the ercom rep whether I had any option other than to go with an alternative isp and she told me I should do what I thought best. Boy she really values my custom. I’ve been wary about jumping out of the frying pan into the fire but I believe I will take the plunge with UPC or Sky before too long.

Review by Miriam, December 10, 2008

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I can’t tell you how much I hate this service. It is out almost every day, sometimes for hours at a time. Even then we are lucky to get 300kb of a supposed 2MB line. With landline rental on top of broadband charges, it has to be the worst value service in Ireland. Avoid at all costs.

Review by conor, December 9, 2008

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

for 55 euro a month for a phone and broadband bundle where paying for a 3mb speed and not even getting 300KBs is a joke.their contention rate is 1 of the worst in ireland as is their broadband i would never ever go with eircom again and as soon as i convince my parents im switching because they really do provide one of the worst broadband services in ireland. I will gladly switch to UPC as there speeds are so much more realible and paying for 10mb broadband for 30 euro when you will always get minimum of 7mbs i think is money well spent, and i have noticed their customer service has improved greatly from before so why would i stay with Eircom when they cant give what your paying for and wont do anything to help you with either because they don’t care and they get away with it because they advertise it as up to 3mb or 1mb what ever your paying so they are just taking advantage of the consumer.

with their contention ratio of 49:1 on a 1mb line if everyone is using it at once you will actually get faster speeds using dialup 56k but yet eircom get away with this because no one will do anything about it single people cant big companies and the government have to stand up against they have an monoply because they own all the phone cables so apart from UPC with their own which are cheaper and much better than eircom you only have mobile broadbands like 3G Vodafone and O2

i live in waterford city where neighbours with UPC get the speeds they are paying for while others like myself get no where near what were paying for

Review by Peterh, December 3, 2008

  • 44444
  • 44444
  • 44444
  • 22222
  • 44444

They’ve just given me 7MB, I had 3MB up to now. On the speed test I get 6.6MB, mind you this can go down to 3.5MB depending on the time of day. I’m based in Kinsale, I do live near the exchange and I have to say, I’m well impressed with the performance upgrade which has just kicked in!

Peter

Review by Shaun Mac, November 3, 2008

  • 11111
  • 11111
  • 11111
  • Not Rated
  • 11111

Was with Eircom for many years until recently changing to BT. I never had anywhere near 1 or 2M download, more like 0.4M or even sometimes 0.2M. You could never rely on the service or support. Many complains resulted in nothing being done, regardless of promises to send out engineers. Modem also failed on a regular basis, I had it replaced several times.
All in all useless service and useless support, avoid.
ps. in north Dublin city center.

Review by Dermot, October 29, 2008

  • 44444
  • 55555
  • 55555
  • 11111
  • 33333

I’ve been using Eircom broadband for 5 years, both business and home packages, in two different counties. I’ve used it primarily for business purposes as I work a lot from home and always found it 100% reliable and performance was always good. The first location was Tralee town and since the house was next door to the exchange performance was very good. The second location is a rural village in Tipperary 4 miles from the nearest telephone exchange. I work in IT myself and was quite dubious about the chances of a landline ADSL service being able to work at all so far from the exchange. But it works, absoutely 100% reliable. Ping times average 40ms (www.boards.ie). Download speeds average 1600kb/s which is about half of the maximum (i.e. around 3MB). This is kind of understandable due to the distance from the exchange, but as I said – I work full time in IT and anything over 1MB download is more than I need.

On the downside, I think I’ve generally been lucky. A neighbour of mine, living closer to town, cannot get ADSL broadband despite being positioned in front of another house that does have it. Many people have the same problem and Eircom customer service is very unhelpful with no willingness to attempt to resolve such problems (anecdotally, these problems are typically caused by bad or split wiring from the the pole to a house, but this is very difficult to prove as Eircom are unwilling to send an engineer out to track these type of problems down).

I just wanted to post a review here as I feel the existing ones paint an overly negative picture when looked at together. I just wanted to share my experiences aswell to show that it’s not all doom and gloom when it comes to the Eircom package and that sometimes, as in my case, it can work out nicely.

Here’s a speed test result I took while writing this post:

http://www.speedtest.net/result/346805674.png

Review by ****, October 29, 2008

  • 33333
  • 22222
  • 55555
  • 11111
  • 11111

It’s expensive and comparatively slow for the price you pay. Upload speeds especially are very poor. Though speeds have jumped slightly over the past year.

The reason I’m still on it is that it’s consistent, and reliable. (Consistently slow ?) So my speed doesn’t vary. I’m waiting for a good provider to get something faster, but also consistent. I work from home and can’t have the connection breaking every couple of days.

I will be probably changing provider as soon as a good alternative shows it’s face also I’m a little bitter at Eircom for holding back broadband in this country for so many years. I’ll be keeping an eye on this site for my next broadband provider…

Review by elly parker, October 29, 2008

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

After a horrendous 2 years with Eircom, we finally left and switched to NTL.

Our ‘always on’ connection basically wasn’t. I regularly work from home and never managed a full days work, the connection crashed nearly every day for at least an hour. Each time it was reported and eventually fixed.

We ended up reporting Eircom to Comreg on several occasions. In an 18-month period, due to the incompetence of Eircom engineers, we were without phone or broadband for a total of 2 months (this is based on adding up only our “full-day” outages).

Eircom’s customer service leaves a lot to be desired, their phone support staff can be grumpy and uncooperative.

Avoid at all costs.

Review by John B, October 29, 2008

  • 22222
  • 11111
  • 11111
  • 22222
  • 11111

We are on the ‘Broadband Home Plus’ package. (Bi-monthly line rental is €41.92. Equipment rental is €49.58.) The overall quality of this service is pretty bad. Half the time we just can’t get online and when we can, the speed varies, but a lot of the time it’s so slow you could almost be on dial-up. And it is always cutting out. It’s the same on various computers so it’s nothing to do with the computers or the wireless connections. Customer service wasn’t that much help. (But was a more effient was experience than previous calls overall). On top of that. we don’t really use our landline so we want to get rid of the whole package and just get a decent broadband service.

Review by Finster, October 21, 2008

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

By far the very worst company I’ve ever dealt with, I have no hesitation in recommending you AVOID Eircom at all costs. They’re STUPID (who cares about Bundles and ‘reality families’ in their ads – people just want broadband. And where once Eircom had every house in the country connected to their grid, people are now LEAVING Eircom in order to get broadband. Eircom should just bundle broadband as FREE if you’re paying them line rental, not be offering it “in a bundle”), they’re expensive, and their customer service is worse than even NTL’s. Eircom’s head of customer service actually hung up on me when I told him his call was the most unhelpful call I’d ever had…
AVOID Eircom at all costs.

Review by Fiona, October 16, 2008

  • 11111
  • 11111
  • 11111
  • 11111
  • 11111

I am also on the “Broadband Home Plus” package. The service is not “always on” and the speed varies hugely. Looking forward to seeing some decent reviews of other service providers – ready to move as soon as any other ISP gets the thumbs up.

You must be logged in to post a comment.

Apologies for the inconvenience. You need to register and log in to leave a review. Find out why.