I have been with Ice Broadband for two years as a business customer. I joined them as there was no one else in my area to provide broadband. My service stopped working three weeks ago and I have rang Ice Broadband at least 100 times (not exaggerating) and no one ever answers the phone. I have left a message on their voicemail system each time. I have been giving these clowns €80 a month for 2 years now for this service and I dont understand why they are prepared to loss this business as I now have giving up with them and plan to cancel straight away. My advise is DO NOT JOIN ICE BROADBAND.

Have been with ICE since September 2005 as they were the only option at the time for BB. Initial service was 1MB/1MB. They upgraded their service to 3MB/1MB abou 18 months later. On 2 occasions I have had very serious problems with speeds. It took a mail to the MD to get that sorted on the first occasion and that was after about a month of fruitless calls to their Customer service. The service has deteriorated very badly since mid December and no amount of calls or emails to their Customer Service has improved anything. When the service was working it was fine, but the unreliability has finally cracked me up and the Customer Service is virtually non existant. I am moving to DigiWeb.
I’m sorry to see a business that could provide an alternative (especially in more inaccesible and remote areas) decline simply due to poor service and poorer technical support.

AM in the tullamore area and for the last year its been spot on. brfore that i understand the pain of trying to ring their non existetent customer service . but only one outage in the last 12 months for a few hours for which i got 2 text messages. their unlimited downloads are hard to be and I dont think they can even be bothered monitoring their Fair usage policy , normal speeds over 2mb out 3 compares well

i feel bad now coz it seems like everybody that has ice is ganging up on them. everybody see the stars rating thingy above? there should be another star for “joke” its the only way Ice would get a five star rating. im the same as a lot of people here. i just cant get anything else. but for those of you who dont use your internet for gaming, vodafone are offering an amazing deal. 3 down and .78 upload. capped at 40 free landline connection meaning no need for eircom and this is topped up with 200 mins talk per month to any vodafone mobiles. thats pretty good i think. well, in comparison to ICE its awesome. ive tried ask ICE when my contract was up and they wont even answer me. i can never get through if i ring them (even after being on hold for (seriously) 87 mins). ive got my eye on UPC chorus-ntl net. its the way forward for anybody who uses the net a lot. check them out. 15 download and 1.5 upload capped at 70, through fiberoptic with free router, free cordless house phone, phone calls free to 21 different counteries and no need for eircom either. 32 euro per month. thats the bizz. better than frozen, i mean ICE. the great pretendes.

Worst Broadband provider I have ever come across! Totally unreliable as it can randomly be unavaible for days on end, with no prior notice. Impossible to get through to support lines. When it does eventually work, the downlaod speed is about one tenth of the stated download speed! Avoid ICE broadband at all costs!

Unreliable, unprofessional, constant outages, modem type speeds at times, can’t even contact their offices for support (directed to message minder and they never return calls). Unfortunately no other ISPs in my area.

I’ve been with ice broadband now for 2 years.
I live in a remote area of co. laois
We currently are not getting broadband because the transmitter is broken since last sunday in athy and i got a text message to say it will not be working till xmas eve which is a joke.
But in general, i’ve tested my speed at a average of 2.5mb of a 3mb line
i use it for xboxlive but the latency is quite bad.
We can’t get any other provider because of signal obstructions.
if i had a choice i would be with bt or chorus\ntl

Overall: No idea what’s going on; their speed and service has collapsed and their website gives no information as to what’s happening. I wouldn’t recommend ICE; too expensive and their products do not perform as advertised.

Performance: I have never received the advertised speed. At best, I received speeds of between 0.5 – 1.5Mb. On very rare occasions; 6 times in the first year and 4 times in my second year, speed was close to 3.0Mb for a fortnight. As of a week ago performance has collapsed to 0.3Mb/0.05Mb.

Reliability: I have always been able to connect to the web at any time but it has been let down by the performance.

Customer service: I had no issues with their customer service. In each case, they were quick to respond and my problem would be resolved for a time.

Value: Not worth it. Too expensive in comparison to offerings from other providers. Only worth it if you have no alternative provider… and really really must have broadband.

This is pure sh**

Awful from start to finish, worse than dial up on many occasions.
Support staff never answer the phone and many times I was left on hold for over an hour at a time.

Please find an alternative if you can because it’s not worth the agony you’ll put yourself through!

Pathetic service from start to finish with little or no support whatsoever.
Consistently poor speeds and ridiculous ping times.

Customer support was non-existent at times with only one technician manning the support lines plus wait times of 45 minutes on hold just so that the technician could tell you there was nothing they could do for you.
On a few occasions voice mail was left on after 6 o’clock meaning there was no technical support AT ALL.

Companies like this shouldn’t be allowed to trade as they are incapable of providing a service, even a mediocre service.

Don’t subscribe to this service unless you like to moan or want to be featured on a consumer TV show.
Worse that dial-up and I’m not exaggerating by making this remark.

AVOID.

Do not go near them. First day speed was 2.8mb now averages about 190kb on the same speedtest. Phone service is appalling. Customer service, if you can get through is clueless, technicians are awol, and there is no management to speak to. There was one manager I got through to once who promised a refund but funny enough no refund ever emerged.
No phone line for the last few weeks, probably haven’t paid their bill, so the message tells me.

It’s not working in Cashel, Clonme for 3 weeks and 1 day so far. They just don’t know when its gonna be working again and don’t know what is wrong. Great company! After 3 weeks!! Don’t sign up for their broadband, it would be huge mistake!

There is probably nothing worse than ICE BROADBAND.

Ice Broadband’s service is totally unreliable. We live in a rural area so we have no other option. I am constantly phoning their customer service to no avail – that’s when their phone works. When their engineers call out they blame the trees between our radio mast and their mast. Our radio mast is so high already it is ridiculous. I am still waiting for an even higher mast…. Sometimes we get close enough to 3MB download which is great and sometimes we don’t get anywhere near that especially in the evenings. My big problem at the moment is upload speeds. I have just spent 2 hours tonight trying to send an email with a 1.5MB attachment – it’s not going anywhere… Right now my Download Speed is 950kb – should be 3MB, Upload Speed is 70kb – should be 1MB. This is disastrous. DON’T choose Ice Broadband if you have any other choice, which unfortunately I don’t.

They are the worst provider in Ireland!

Completely crap. We pay for a 3MB line and the highest we’ve had is 1.5MB. When we ring to complain we’re left on hold for 30/40 mins before hanging up as no-one answers and IF we get through they never call back. We stay with ICE as it’s the only internet connection we can get as the creche on our estate is higher than the houses and blocks the signal for Digiweb.

they are USELESS!

The 1st month i had it was good, and that was over a year ago. Now, It’s just TERRIBLE! I’m on a 3MB connection now reading 75kbps! If i could give them a minus rating i would. And for the people who are giving the good reviews are probably foreigners working with the company trying to rape you outta your money. AVOID AT ALL COSTS!!!!!!!!

i have been an ice customer for the past few months.there download speeds are a joke,my internet and phone has been down more than its been up.customer service havent got a clue,technicians never seem to work,i dont think they have managers to deal with any problems.my phone sounds like im ringing people from under water,ice are a pathetic service,id rather use smoke sgnals to communicate with people.as for there internet service its like the commodore64 video console it takes for ever to work.in summary they are sh1t!com-reg should have shut them down years ago

i have been an ice customer for the past few months.there download speeds are a joke,my internet and phone has been down more than its been up.customer service havent got a clue,technicians never seem to work,i dont think they have managers to deal with any problems.my phone sounds like im ringing people from under water,ice are a pathetic service,id rather use smoke sgnals to communicate with people.as for there internet service its like the commodore64 video console it takes for ever to work.in summary they are sh1t!com-reg should have shut them down years ago

this internet is not reliable I ADVISE U NEVER GET ICE BROADBAND

I recently had the misfortune of trying out Ice broadband I signed up for phone and internet just over 49 euro a month. They guy who came out to install my broadband managed to break some wedding gifts by knocking them off a shelf while drilling, he also left the side gate open which I had asked him to close due to the gale force winds which he failed to do and as a reusult it smashed my gate and then to top it off he knocked out my sky which I had to get someone else to fix. They promised a wireless router would follow in next few days that was almost 3 months ago I have already been charged three months in advance for a service which I cannot use unless I sit on the floor with my laptop plugeded into router. I tried to contact Ice 6 times to complain was told they would call me back, in end I had to contact comreg. Their excuse is that they are only chargeing me for broadband at 37 euro but I did not ask for broadband i asked for phone and broadband or nothing I recently tried to connect to Ntl phone,broadband and TV but they could only supply TV in my area so iI was given option to cancel as they could not provide service I asked for which is way it should be, if I walked into a shop and asked for milk and was handed bread and told like it or lump it I’m still chargeing you and trebble the price at that??? I would not recommend ICE to anybody. I am in the information technology sector and will be spreading the word about ICE.

Been with ICE for over a year now………… No problem at all, as far we are concered, great. live in a bad signel area where no other provider will bother to go. So well done ICE.

I tried phoning them to cancel and I CANT even get through.
They are thieves, they do not provide a service…. dont touch them with a barge pole. Dial up is better….

Is there any where that they can be reported for this level of disgraceful theivery.

Anyone who works for them must be so embarassed going in in the morning…
Fran Rooney…. scam merchant

I would rate them a ‘-5′ if there was an option. a complete joke, customer service is ignorant and sometimes even rude and arrogant. Speed? – there is no speed
sometimes i have to use dial up to check my emails
AVOID AT ALL COSTS

When it’s good, it’s ok. The package prices are a little on the steep side, but not terrible. Latency is never good, but that’s common with WISPs.

When it’s bad, it’s worse than useless. For about half of my time with them, speeds were sub-dialup, with poor ping times and serious packet loss. Waiting 5 minutes to load a web page was not unusual.

Expect 20 minutes on hold to speak to customer service (when their phone lines actually work), who can’t actually tell you anything – they have a list of set excuses.
They NEVER replied to an email, unless I put ComReg on the CC list.

Finally, their solicitors have threatened to sue me for defamation when I publicly complained about the level of service.

Avoid at all costs.

Better than Eircom/Irish broadband?? I think not. In October, my fastest download speed was 1500kps – That was at 2 a.m. In November – 500Kps again around the same time. In December I never got a download speed of greater than 100Kps for the entire month! That was a 3Mb connection by the way Complaining to ICE, will just get you the speil that they are aware of the problem and are planning to fix it next month – This is stated every month. Also their contention ratio is way too high 36:1 is a joke, as that only guarantees dial-up modem speeds. Everyone in the town is waiting for the exchange to be upgraded so we can have alternative providers. As soon as it is Ice will lose the majority of its business. We had landline broadband when we lived nearer Limerick and we never had these sort of speeds.

Even if i had problems with the connectivity provided from ICE broadband , no one can negate they are better than Eircom and Irish Broadband. Maybe just second to NTL. I had to leave ICE because now i am leaving in Dublin city center and they are not providing service in Dublin city … WHY?

Andrej

Poor service completely undependable,speed varies drastically,customer services don’t seem to have a clue about whats going on and assume that everyone else is as much in the dark as they are.

poor service, poor speeds, great customer service though. Even better tech support.

Poor service, slow speeds, left without a connection for weeks on end.

I have had nothing but trouble with Ice since the beginning. We are in a rural area with lousy signal for the mobile providers, so this is our only option. The VOIP is completely unreliable and has yet to date to pass a speed test. I have NEVER in over a year of service received the upload or download speeds promised.

Customer service is a complete joke. I ring every week and ask for a manager and every week I am promised a ring back. This has been going on for months, no one ever rings.

In terms of reliability it tends to go down every Sunday night, usually for an hour or two, but sometimes for a day or two or even more. There are never any credits offered for the downtime and the customer service reps have absolutely no empowerment and can’t help in any way. As stated above, management never rings back.

Ice Broadband is an absolute disgrace and a joke. I would not recommend them to my worst enemy. In case it sounds like I’m a complete moaner, I suggest you look at the Boards.ie thread to see that I am one of hundreds experiencing these problems.