Ripplecom

“Ripplecom is Ireland’s leading provider of residential broadband services to those living in rural areas. We provide a range of affordable broadband packages for homes who are unable to attain a satisfactory service over landline or mobile. Check out our coverage map, to see if we can provide a quality service in your area.”

(Ripplecom were first added to this site as Ice Broadband, until they were bought out by
Ice Broadband in 2010.)

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95 Customer Reviews of “Ripplecom”

Review by cadrjr, August 24, 2016

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9.00-5.00 Mon-Fri support Desk – and even within these hours they only promise to “call you back” !!. I’m on 3rd day now, still no call-back.
Paying 73.99/mth for 8MB.
Wouldn’t mind that so much if I could get support.
Weren’t too bad when they were Icecomms – but now they obviously have too many customers and no employees to support them.
If there was decent rural choice they’d have no customers.

Review by Saintmark, February 3, 2015

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Was currently with this company for over 1 year,was paying for 3mb(50euro monthly) download speed,and for the last 3 months my speed is averaging less than 1mb.Constantly emailing them with copies of speed tests to them,for there support to look at, but all they say is they will get support to contact me,which never happens.Constantly goes off for a days,they just blame the weather.So people please stay away from these cowboys,just wish i had found out about this site before i joined ripplecon.I honestly cant understand how this company is still operating.

Review by JMG, November 25, 2014

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I must say that this outfit were not as bad for me as what I see reading most of the reviews. This is my second contract with them after dropping them once before. I used Three Broadband for a while then until I had no choice but to part with them due to very slow speed. Anyway I came back to Ripplecom but although I am with them a few years between both contracts I am just about to leave them again…… this time for ever! Like a lot of the people in rural areas I did not have much of a choice but I have recently came upon Nova and they are getting rave reviews so what the hell! I have had no service for three days now and I have had to tell some of my students, who I teach to go away and other business interests have had to be but aside to my cost. So goodby Ripplecom and hello Nova.

Review by Joe, October 13, 2014

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Poor service, arrogant people on the phones and after waiting over 2 weeks for a technician to arrive I finally gave up and closed my account only to be told that I had to give 30 days notice (for a service I wasn’t getting).
I really don’t understand how these people are in business, I would have no problem handing over the €45 per month as I have done for the last few years if they made any kind of effort to keep me informed as to what was going on credit me when I wasn’t getting service.
Stay away from these cowboys.

Review by mullins07, February 24, 2014

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The only thing that is reliable about this service is their direct debit.

They never fail to take my €45 but you won’t get the advertised speeds, ever.

If you have any alternative then go with that. If not, do without internet access.

Review by dimitrois, January 13, 2014

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I live in Meath. Got Ripplecom 2 years ago, now closing my contract with them.
Once I got it installed, broadband worked fine (except for windy days when their antenna for the area got missaligned, ESB outages an such). I was getting around
6 meg. down speed, which is OK for my needs. A month ago it stopped working.
Most likely local fault in their equipment at my premises (not a major area problem). They promised to send an engineer to fix this. Agreed time was two weeks later (due to Christmas bank holidays). So, I took a day off work, was sitting at home waiting for somebody to come fix my connection. Nobody has shown up. When I called them, they said that the storms have damaged infrastructure and they do not
have time for me at this stage. I was told that customer support will get in touch with me to reschedule the visit. That was another two weeks ago. Not a word from them since then. I’ve sent them an e-mail asking to close my account (30 days notice). In the meanwhile, they’ve charged me as usually, even though I haven’t been able to use their services for over a month now. I’ll call them today and if I do not get a refund or they do not fix my connection for the remainder of the contract (30 days notice), I’ll report them to national consumer agency.

To sum it all up if it works you’re OK. Once something goes wrong, it’s easier just to cancel account rather than dealing with them. And remember, before you accept
any contract, always read the small print – will save you a lot of nerves.

Review by Ewok, September 10, 2013

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Absolutely dreadful broadband! Please please please stay away from these cowboys. They take your hard earned money, and laugh at you with slow, laggy, unreliable broadband and dismal aftersales technical support. I pay €45 a month for 8M broadband, but I average 1-2M, and that’s only if it works at all. It is shocking in this day and age. And they get away with it. They fob you off you excuses and ghost-fixes, but nothing works. Comreg must have a million complaints about these shams by now. And I will be one of them. Terrible service. Terrible ISP.

Review by didders, July 10, 2013

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I joined ripplecom about 3 months ago and am on the up to 8MB/sec package.. when the guy was installing it, i asked would i get 8MB, as i was weary of getting internet because my previous provider was terrible (3g Mobile broadband) and he was 100% honest with me and said most of the time they try their best to get 8MB but the average is 5-6 MB/sec. ever since that i have without fail always been getting at least 5MB/sec. i have on occasion hit the 8MB/sec also. Im not sure what the customer service is like as iv never had a problem and have never had to ring them. But at the start when i was ordering the service etc they were nothing but 100% helpful to me. overall i would recommend to a friend. im currently running ripplecom through a netgear router and have at one stage had 3 mobile phones, 4 laptops, 1 tablet logged onto it and NO lag whatsoever, and was still super fast!!!! 5 star for me!!! love it 🙂

Review by Useless ISP, May 11, 2013

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1) Worst customer service ever
2) Connected to a broken access point and refused to move me to a different antenna
3) 1 Month of phone calls and still didn’t fix
4) When they say “up to X MB/sec” They really mean about .5MB and INSANE latency
5) Dongle is better lol

Review by Laura, March 12, 2013

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Ripplecom. A disaster. The server is always down. Tech support & customer service is absolutely appalling. I advised I was quitting with them as the service was crap and I’m paying pig money for it. The customer service girl said ‘ah yeah, you’ll have to send us a mail to advise us of that’ !
Eh, how do I do that when my broadband ain’t working AGAIN’?!

Avoid avoid avoid.

Review by Lucas, February 17, 2013

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I’m with them for the last 1,5 years and my contract is finished so im looking for new provider at the moment because ripplecom are pure Joke or even beyond that. Everyone stay out of them for your own sake. Speed even up to 7 mb but only when nobody is using it otherwise 2 mb but the signal breaks all the time in the evening giving lags in games and when downloading a file, that will stop it, its impossible to do a thing. Hope my next provider will be better.

Review by John - Co. Kildare, February 11, 2013

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These have to be the worst customer service I have ever seen. They honestly don’t give a **** about your custom. I don’t know how they are still in business. Must be all the grants they get off the Gov (meaning ‘us’ the tax payer) to keep broadband in rural areas. Nothing but issues with them. On the 8M broadband, but on a really rare good day, it never exceeded 5M. I don’t actually think the sevice is capable of any more than that as the previous reviewer said. Evening times are a joke. You can’t do the simplest of tasks. The lines are too flooded because of their greed and unreliable equiment. It’s totally constraint in the evenings because too many people are on the same local base station. I honestly don’t think they even have us on 40:1 contention ratio, more like 100:1 IMO.

Now it’s €45 and a cap of 70G p/m. Total robbery.
Please please please look elsewhere, because this provider is a joke.

PS: also a real customer. A fake person could not make this sh*t up.

Review by James - Co. Meath, January 29, 2013

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I don’t know where to start. What a terrible service they provide. Been with them for nearly 2 years on the 8m home package. I think there is actually only 1 person working in the technical department. His name is Cathal. I only get about 1M download in the evenings if I’m lucky. That’s if it works at all. Very unreliable service. When I complain, they boost my connection for a while to keep me happy, then it goes back to the same slow poor performing service.

I was told their 8M package was suitable for gaming, but as another reviewer said, it is just not playable. I’m at least 1-2 seconds behind everyone online. I’m lagging, jumping and skipping, very low frame rate. The broadband just can’t keep up with the game, even though most online games transmit very low bandwidth, like 5kb/sec, it’s crazy small, yet this service cannot cope with even that. High latency and high congestion in the evenings means you can’t do anything really. 40:1 contention ratio means the evening times are a joke.

Not even with Skype, because the video quality is so lagging and poor, it cuts you off.
If you like watching the “buffering” animation on your PC, Tablet, Phone or Console, then this is the broadband solution for you. Avoid at all costs! This is a real customer!

Review by Dave Rainsford, January 23, 2013

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I’ve been with them over a year now in the Kildare area and I’m very happy with the service – there are no other options here really and I’m a heavy internet user. Keep up the good work.

Review by Jamie, January 18, 2013

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Was with Ripplecom for about a year. What a disaster.
My connection was down more than it was up.
Worst customer service ever.
Had absolutely no interest in keeping my business.
Terrible terrible service

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