Comments on: Ice Broadband (Now Ripplecom )

By: Martin

Martin — Thu, 02 Feb 2012 19:53:32 +0000

When Ripplecom took over Ice Broadband the service improved within a couple of months to something just about tolerable. Customer support were generally helpful and were willing to spend time to sort out any issue. However, in the last few months they have reverted back to the same low quality service and non existant support as Ice Broadband. Can barely load a google page. Every time I ring customer support I’m waiting forever and eventually have to leave a message. They never return a call. The only time they rang me back was when I pretended to be a new customer looking to sign up. Unfortunately they are the only service provider in my area (Athy) that offer a ‘land line bundle’. To summarize: Extremely poor service and bad customer support.

Martin, Athy.

By: Jennifer Ryan

Jennifer Ryan — Mon, 16 Jan 2012 23:50:00 +0000

Oh I forgot to mention that the girl on the phone said if you want to cancel you have to write a letter of canncalation to their HQ in limerick .
And the people that I talked to on the phone said that our Internet seemed fine no problems
I told them it haven’t worked for the last 4 months and the woman was as rude!!!!
her exact words “Emm now hang on a minute excuse me it is showing up here that you Internet has been working and you haven’t rang us to tell us that is hasn’t been working”
Omg
What the hell
Yeah your not the one sitting on the floor in a wardrobe trying to connect your freaking laptop to the Internet for the last 4 months and I have tryed calling and leaving messages but it would help if you bloody picked up the PHONE!!!!!!!

By: Jennifer Ryan

Jennifer Ryan — Mon, 16 Jan 2012 19:57:12 +0000

Ripple com
were the hell will I start…..
absoutly shit!!!!!!!!!!!!!!!!!!!!!!!!!!!
shit service
shit internet connection
shit costumer service
jusst pure shit
Im doing my leaving cert and my siister is in fifth year and my other sister is in first year and we need the internet for homework projects art and so on…..
i rang hunderds of times and i end up hanging up because i dont have the time to be waiting two hours on the phone befor they bloody ANSWER!
I rang on something like the 3rd of novemver and got trough to a man who sounded half asleep and half arsed about telling me how to fix the damn thing they they say router is broke and i said grand send someone out to fix it but no…..”that will cost €60 and its better to bypass it” (thank god they didnt come out to give me a banjaxed router and waisting €60)
only off the phone and the internet working ….1 SECOND LATER………F**KED AGAIN!!!!!!!!!!
i ring them up to complain and cancle the account……
The gil that answered sounded decent untill i said i want to cancel the account
“no…all cancelations have to be written and sent to the HQ” ad hung up

I COULD GO ON ALL DAY…………..
basically their no good!
i got emobile and their wayyy better free hone custmor service lines open untill 12am!!!! and tey answer the phone and their nice and helpfull!!!!!!!!!!!

By: Another Rip0ffC0mCustomer

Another Rip0ffC0mCustomer — Sat, 31 Dec 2011 04:19:11 +0000

The only way to get thierry attention is to log a complaint with Comreg. Comreg are not particularly helpful, but at least RipOffCom will actually do something about the bad service. In our area they carried out upgrade works to back haul links and the service has been stable for a few months now. Also the more complaints that go into Comreg about them the better

EMail Comreg with details of your failed communications attempts with RipOffCom for best course of action!!!

By: denis in kildare

denis in kildare — Tue, 20 Dec 2011 21:31:33 +0000

ripplecom….where do i start, constant outages, nonexistent customer service , paying for 8mb, only getting 3/4mb at best , a pisspoor outfit , i’d be gone long ago only no other bb provider in the area which these people know and take the piss knowing so …

By: John Sheehy

John Sheehy — Mon, 12 Dec 2011 18:06:39 +0000

absolute shocking customer service, that’s if you eventually get through to them after days of trying. they do not respond to messages / mails etc, a shocking service if anything goes wrong, had been ok until outages started but customer service is non existant, impossible to comprehend how this company thinks it will survive in the long run, only with them coz i can’t get anyone else at the moment but hopefully that will change shortly. they told me it takes 30 days to cancel my contract even though my connection is down for the last 5 days and counting! wake up ripplecom

By: Seanie

Seanie — Wed, 30 Nov 2011 13:38:51 +0000

RIPPLECOM – In other words “RIP-OFF customers”
Complete crap service.
Complete crap system. Down so often its a joke.
Will not answer the phone.
Will not reply back to customers when they leave a message.
Problem is, I’m stuck with the wasters because I cannot get anyone else.
Message to the Government and COMREG. Where is all the competition ye were talking about??

By: Lapsypa

Lapsypa — Sat, 15 Oct 2011 08:03:52 +0000

By the standards of any company providing any service or product… From widgets to cars or anything. Ripplecom is the single worst company I have ever dealt with. Engineers are of poor standard. General network is significantly oversubscribed and badly designed with very regular failures.

The accounts team are awesome though. They make sure your money is in the ripplecom account on time every month

STAY AWAY!!!! Unprofessional, disrespectful business with a BAD product and run by cowboys!!!

By: Chris

Chris — Tue, 11 Oct 2011 23:00:29 +0000

Had ice broadband for a year or so before Ripplecom took over, It wasn’t great but I was able to get some good use for it, speed usually 1.5m. When Ripplecom took over it became a complete joke. Speed completely dropped out. 0.2 – 0.4m

Customer service sucks, the only quick way to get through is ring sales dept (they will answer straight away!) and tell them to put you through to tech support.
When you do get through the tech support guys are either poorly trained or complete idiots.. I’ve had three completely different reasons to why my service was crap in the space of two days, these guys just didn’t have a clue and were just making up stories to try and get me off the line..

I was delighted when Eircom came to my area so I could tell Ripplecom where to stick their piss poor service..

By: James

James — Wed, 28 Sep 2011 11:20:37 +0000

I was with Amocom before they became Ripplecom and it was great. But since the change and the ‘upgrade’ to the 8mb package support and service has gone down in a big way.