Wimax Imagine hasn’t been working for the past week in the Co. Louth area. Have rang them up and their excuses was the mouse on my pc. Can you believe such pathetic excuse. Next day ring them again opps sorry the ESB working on the lines was another excuse, and finally server was down excuse. Spoke to two people which took twenty min to answer the phone after having to listern to that crap jingle playing while waiting. Finally someone answered the phone and couldn’t speak clear precise English to understand them. Another excuse was I’ll have to ask my manager etc. All these sales rep at Imagine haven’t a clue. I told them one more day of this and I will not be paying a cent more for such bad service. I’m looking at other broadband deals. So with no broadband all week hadn’t any phone connections etc. Go to see my solicitor about this.

Have WiiMax about a month now and can’t really complain. Was with Eircom before on 7mb off peak calls package which was cost me €62 a month. And i was lucky to get over 3mb speeds. Changed to WiiMax and getting the 7mb calls anytime package for €40.

As for Speeds, (allegedly able to get up to 7mb dl, 512k ul), wirelessly i’m getting 2.7mb to 3.2mb and 600k upload. Wired however, i’m getting up to 9mb (hasn’t gone under 7mb) and same ul. Then again, i was told i’m fairly close to their mast.

Also, at the moment WiiMax don’t allow administrator access to the hub, so any port forwarding has to be done through customer care who, honestly, i haven’t had any problems wih so far. If you get an Irish lad they’re usually straight forward and honest. But some are reading from a script.

Overall, happy so far. It’s no firbe powered UPC, but i’ve been told by the installers (who, by the way, were excellent, tidy and extremely friendly) that WiiMax will be going 24mb uncontested by next year. Here’s hoping…

Just been approached by rep for Imagine WiMax. Have 20mb cable internet from Cablevision, Dungarvan. €50 without the tv, €65 for cable + telephone. Speeds are fine. Problem if service goes down in weekend (just like everyone else). Happened twice, okay by Monday afternoon. A bit pricey but I have 3 tech children. Definitely have to give WiMax a miss until they sort out problems. Would need to know what are actual speeds. Seem to be hidden charges in the terms & conditions plus 12 month contract – activation €50, dongle €50 and outdoor hub installation €100 ??????????

If you want to stay sane do not sign up to Wimax. Lies Lies and more Lies. Nothing has worked proberly since I signed up. Worst mistake I ever made. They should be prosecuted for misinforming the public. I have spent hours on to their so called Customer Care Service who sound like robots towing the party line. For two months I was overcharged in total by E100. No refunds they held on to my money running a credit on my account it took two and a half months to clear that. I informed them that I considered that they had robbed my bank account and looked for a refund request ignored.

I now had imagine dsl broadband for over a year. am on a 7.6MB package. The speed is good never goes down below 5mb usually its around 6.5mb thought never have experienced max speed. Had a eircom broadband before that total crap was supposed to be on 7.6mb but i was barely getting 1 mb plus now that they will start reporting people who download copyrighted materials everyone should be staying away from them unless you fancy some time in jail.

what a load of crap I had to cancel the worst ever.
for a company that should well up in integrated systems WEEEEELLLLLLLL one hand really does not know what the other hand is doing there broadband is seriously flawed there customer service is flawed there and there IT it definitely flawed
don’t order if you do you might as well be ordering a non-fictional nightmare on wimax street
and if you go to cancel OMG another nightmare don’t sign there agreement without reading your stuck with it once you sign unless you can cancel within 7 days according to wimax and even at this you will find it very hard to cancel within them days

get to the point order WIMAX = NIGHTMARE

The landline with imagine is pure crapppppppppppppppppppppppppp Had no broadband or phone for three days and was still billed for it. They send stupid email when billing about there stupid Wimax singing jingle, plus enter their competition to Win 4 Electric Picnic Tickets!
Not going to even rate this shit whole ISP Imagine

OK so the speed is much slower than advertised but what about their support. We lost broadband for several hours last weekend and then Saturday it went again … and was finally back Monday at 1 pm. I asked them for their SLA and he quoted me 3 “working days” ie. tough if it goes at the weekend, you could be waiting til Thursday for it to get fixed. Note, they don’t publish an SLA anywhere in their literature.
It’s a joke that they’re endorced by Intel and Motorola – we thought this meant they had some technical knowledge, apparently it was just some financial backing.

My advice – don’t touch them with a bargepole. We can no longer use our home phone (for same reasons as everyone else) so you’re saving nothing and we never experienced outages like this with either Eircom or Perlico.
PS The “average rating” should be a median not a mean as it’s clear that Stephen Miskella’s rating is an outlier and Imagine should not get more than a minimum on anything

Just trying to get out of my contact with imagine. But no one will answer the phone. Will be on Monday stopping imagine from getting one more euro from me. I’ve have bad phone reception, very patchy and cracking all the time. I swear folks don’t ever sign up with them. They are useless bunch of crap! I’m not going to evern rate then. They dont’ deserved to be rated.

Imagine is all PR and no action. They couldn’t give a damm about their customers etc. Michelle your right there “Irish Broadband relabeled” The phone is crap and very bad reception annoyingly patchy and crackling. I wonder do Imagine ever read this and learn from comments been posted on this?

i agree with Katarzyna i ordered the wimax from them. same problem do yourself a favour don’t go near them with a bargepole as soon as you sign your Bo*****
the adds look great everything on the outside looks great but the reality is far from great i got Eircom there ok but a rip off it works at least i had NTL there ok to but need more DNS servers as i say wimax stinks and there policys stink to watch what you sign
BTW Stephen Miskella (above ) do you work for wimax

The worst ISP in Ireland. I have it and swear it the worst thing I have ever sign up to. Most of the staff haven’t a clue when you ring then about a problem. They just pass you one from one person to the next running up a huge phone bill. One time I rang i swear i thought it was a call centre in India. Couldn’t make out what the poor guy was saying. I wonder could i get a job at wimax answering phone? saying I don’t know pass you on to our customer support. Customer support “sorry i don’t know about that” i try and put you through tecnical support and you just go round and round with them. I wouldn’t put my worst enemy through this.

I have the 7mb package with the land line. Since the beginning the speed has been terrible. It’s at an average download speed of around 2.1mb over the last few months. It should be at least 5mb when you pay for 7mb. So not great at all really. We used to have a 3mb package with a different service provider and their download speeds were much faster. So go figure!!!

I had Imagine 7.6mb through my Eircom landline for well over a year and I always got speeds up to 950kb/sec!! I would highly recommend Imagine through landline but for their new Wimax service I can not vouch for because I haven’t tried it. Landline service with Imagine though is savage!

Simply Crap! This isn’t wimax. This is Irish Broadband relabeled!

I had it for 3 weeks but the speeds never got over 1.2Megs!

It wasn’t worth it

i BOUGHT IMAGINE LAST WEEK.. I HEARD IT WAS GREAT COS THEY WERE ON THE RADIO ETC ETC… WHEN I SET UP IT, THE MAX SPEED I GOT LESS THAN 78Kbps..

(Sorry for the capitals)

I called up and they said their network was too full in my area. I wanted to cancel but they gave some stupid excuse for why I cant…..?
I just gona stop paying and dump the modem …..its not worth it.