Imagine

As well as touting Wimax, Imagine’s big selling point is that they can cut your Eircom bill in half. http://www.imagine.ie/

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167 Customer Reviews of “Imagine”

Review by atrocious, December 15, 2016

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Appalling customer service. Avoid.

My first nasty experience was in 2010 when my Imagine Ripwave service was cut off with no notice and I got a phone call persuading me to upgrade to Wimax. It seemed a reasonable deal so I agreed. But I did not agree that they could continue to direct-debit me for the cut-off Ripwave service. I only noticed the double charging after 2 months and demanded a refund but they gave me the run-around for months trying to pull the wool over my eyes at every opportunity until they eventually relented.

Now after 6 years I’m trying to escape from their Wimax service and they are giving me the run-around again, ignoring the notice I gave and sending me threatening messages about outrageous “termination fees”, legal action, piling on the monthly charges, and now their latest tactic is a sweet-talking girlie wanting “confirmation” (which I have already given several times).

Review by barrymac, November 6, 2016

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absolutely useless. I live 2 miles from Kilkenny and the fastest speed I can get from Imagine LTE is usually less than 10 megs. Right now, 2.5.

Tech guys are pleasant, but have very little knowledge beyond “plug it out and plug it in again.”

It’s typical of the second-rate junk we have to endure in this country. The router is constantly crashing. Looks like it’s made out of the cheapest rubbish. Will not reach all areas of my house.

Stay away from these people. Everything about their company is hopeless. I feel sorry for the poor duds who have to answer the phones because all they can do is apologise.

Review by newman1, October 26, 2015

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*** Avoid by all means ***

This is not the service what they are claiming to be. If you are prepared to do a troubleshooting, such as calling tech support on 1890 number (you are paying for the call which could be 30-40 mins, sometimes more). The speed varies all the time, connection dropouts are regular. Forget about streaming in peak times, or in fact during the day. Imagine broadband is good after 1 am until approx 8 am in the morning.

Being the tech support person in the past I would not recommend wireless broadband such as Imagine, Clearwire, Breeze, etc. unless you’ve no choice. Streaming is awful, you cannot relay on it. If you are sharing the house with others than that would be even a bigger challenge as 1 person watching Youtube would abrupt the connection for others.

Imagine is only suitable for browsing, sending email and office, but streaming, Youtube, Netflix, forget about it. You should also be prepared to some regular speed drops and occasional downtime due to wireless technology is not reliable itself, regardless who is your provider.

I am paying for 10 Mb, but in all fairness I rarely get 7/8 Mb, maybe night time, usually its 2/3 Mb, often connection drops, Motorola modem goes into scanning mode and you have to prey and hope it will come back soon…. Sad indeed…. Even more sad when that happens outside business times as you cannot even ring tech support, but ringing tech support is a challenge itself, they will ask you to unplug the modem several times, then say something along the lines that there was power outbreak in your area, unplug/replug the modem and wait for the signal (good luck with that !!!). I don’t even blame the poor guys who have to deal with this pile of crap called wireless next generation 4G broadband. They should have tested it out at least before rolling it our across the country.

The happy guy with the guitar singing “Wimax across the nation, Wimax next generation” probably regrets everything he said by now and regrets he was featuring in this pile of lies….

Oh yeah, another thing, if you miss a payment, say by few days, they charge you extra €10 for it (what a ripp off). I wish I was able to charge them for all the downtime I had while waiting for the signal, troubleshooting, waiting for new modems, 1 arrived DOA (dead on arrival).

ADVISE is simple, stay away, don’t try to save few euros when comparing to UPC/Eircom, etc., as you will spend more in phone calls to tech support, never mind your sanity as a result of dealing with them….

It’s one of the most challenging experiences I had so far dealing with ISP’s…

As a tech I can say, any line broadband, such as Eircom, UPC is by far better, stable and reliable than wireless crap, especially with the weather we get.

* STAY AWAY FROM IMAGINE *

Review by Stephen316, June 15, 2015

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*** AVOID LIKE THE PLAGUE ***

I pay 40 a month for 2 Mb up and 2 Mb down.
I don’t even get that speed most of the time.

Horrible speed – Only buy if you are willing to browse nothing but text websites.

HORRENDOUS SPEED IN 2015

Pure garbage

Review by MeesterPheel, October 17, 2014

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I was a Clearwire customer who got stuck with Imagine when they bought out Clearwire some years ago. At first I wasn’t too concerned – after all the TV ad showed a fairly mellow looking guy on a stool. He seemed like the kind of bloke who had good internet, right?

Wrong. He probably started playing the guitar to combat his anxiety symptoms.

The first thing I noticed about Imagine was that the internet wasn’t as good. But, being a fairly mellow guy myself, I kinda shrugged it off. I never even tried to use the phone – deep down I kinda sorta knew that it wouldn’t end well. So, I trudged along with Imagine and at the back of my mind kept meaning to change ISP.

This went on for about a year (I think) until one day, when checking my bank statement, I noticed that Imagine were still taking money out of my account every month for the Clearwire subscription and also a seperate amount for the Imagine “service.”

I wonder was this something they did to all former Clearwire customers? I don’t know if it was – just asking the question.

Anyway, I called their customer service and relayed my problem. They were not particularly apologetic. Additionally they:

REFUSED to give me a break-down of the money they had taken from me in this way;

REFUSED to give me a total of the money they had taken this way;

REFUSED to send me a refund cheque; and,

REFUSED to refund me the money quickly.

Instead they transferred an amount to my account some weeks later – no breakdown, no letter, no nothing.

In my view they are not suitable people to be allowed to participate in the Direct Debit scheme operated by the banks.

In my view they are not a decent, customer focused business.

In my view they should not be allowed to operate in the state.

AVOID AVOID AVOID AVOID AVOID

Review by bf, August 20, 2014

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Imagine service is extremely inconsistent. I am supposed to get 9 download….I get it usually during day but in evening it drops to 3.8 or below….cheaters really. Not recommended.

Review by tommyhi, March 28, 2014

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Never-ever in your life do such a mistake like sign a contract with Imagine (wimax).
Becouse in 2015 there will be no such thing like wimax conection and becouse they are lyars:
Up to 8 mbs-maybe once in month for half an hour and they own speed test shows twice faster speed than independant speed test sites. You would be happy to have 2-3 mbs average.
Unlimited download-bulshit !!! For residential customer 40 GB is a LIMIT
So when you use your 40 GB they will swich you off for 7 days and will leave you with only 0,03 mbs !!! And you will pay for those 7 days as for a good speed !!!
And about free phone calls in Ireland- bulshit (again) I had payd even when I was caaling to customer service by they own landlines…
They have motto “cheapper then eircom” it comes on avery statement and its a lye.
So dont be stupid like me,dont go to Imagine !!!!

Review by lvl3ha, March 28, 2014

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The worst company I ever work with.
(a) They tend to say there is unlimited internet usage and as log as you don’t go over the limit they won’t cut your connection. Problem is there is no clear statement of these limits. When I point them out that even on ComReg website and in European Law you need to state all the limits in agreement they just answer that was the agreement and that;s it
(b) customer help is just awful. They will answer your question in a way that want satisfy you. You need to drag the answer out of them by playing stupid. ( usually few emails back and forward asking the same thing different way will help).
(c) People working in Customer Support are treating you as you are dumb as hell.

(d) I ask them at beginning will I be charged for installation they said no but then they charged me.

(e) 3 months for free = 3 x lie ( took 19 phone calls to sort that out)

At the end my personal advice avoid them like fire. Better slower connection then problems with them. Was with them few years and they treat you *** garbage.

Review by Nick, February 22, 2014

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Where do I start? I had a technical issue with the phoneline – Imagine hadn’t advised that the phones I had been using were incompatible with their connection, which meant I was getting ‘ghost’ calls at all hours of the day and night. You can Imagine how stressful that was – at first I thought it was a prank caller, but eventually realized the calls were too precisely timed so it had to be a technical issue. In reviewing it, I became concerned at some other aspects of my service. Checking over my bills and bank statements some things just did not add up. To cut a long story short, I had to mount a massive investigation over almost a year which led to me realizing that -

(1) I had not received the full ‘first 3-months free’ introductory offer – I had been charged from the second or third month

(2) I had been signed up to a different package than the one I’d asked for, which was E5 / month more expensive

(3) I was sent a ‘complimentary’ phone set to resolve the technical issue with the line, only to see from my bank statements that I’d been charged E45 for it

(4) I was charged for some ‘add-ons’ that I had never asked for, such as a vaguely-described ‘internet security’ package. It took numerous, numerous emails to get a clear description of what this was in order to make an informed decision as to whether I actually needed it. In the meantime, I was being charged monthly for this product which I never requested and never used. Eventually I got it dropped.

(5) I was told when I signed up the number of subscribers would be capped, then one day had to click on an ‘dialogue box’ agreeing to an expansion of the service, in order to continue surfing. Since then, speeds slowed down, the connection drops constantly. Thankfully not yet when I have used eg credit card online, but I don’t want to hang around for that to happen.

(6) I had to drive to their office in Dublin in person to start getting this properly sorted out.

(7) I also had to request copies of the recordings of all conversations I’d had on the phone with their agents in order to unravel all this – thankfully I note the time, date and name of the agent plus brief outline of conversation of every call I make to every company & vice versa. Copies of these calls can be requested under the Freedom of Information Act.

(8) Speeds …… promised: Up To 7MB/sec …. Delivers: I’m lucky if I regularly get 3 MB/sec and the connection doesn’t drop. The key is in the phrase ‘up to’ as this term clearly includes the number ‘zero’.

Eventually I recovered all the money that had been taken from my account unauthorised and got six months free internet as compensation, (the cost of the petrol driving to Dublin would account for almost two months of that anyway) but I would have preferred to devote my time and energy to getting on with the important things in my life and not having to worry if the company I had entrusted with my bank details were robbing the shirt off my back. If you have an account with them, you may find it worth looking into whether you are paying the correct amount, and for what you actually asked for. If this happened to me, my guess is that there are thousands of other customers out there to whom the same thing is probably happening.

Review by ocsi82, September 9, 2013

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Bad, poor,low costumer services. Please DO NOT SUBSCRIBE to this broadband…:(((( it is the worst….trust me….(they charged me after i cancel the services)

Review by Rachel, August 24, 2013

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The broadband service was good, like the internet never went down on me but the price was ridiculous,

Review by dbs303, August 8, 2013

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Have had to report this company to ComReg. This has still not increased the speeds I receive. I just get phonecalls from Imagine asking me to run more speedtests.

Worst ISP I have ever had the misfortune to give my money too. Paying for 10Mbps connection, on average I get 0.50Mbps. A twentieth of what I pay for. Ping has gone as high as 3000ms. Rarely under 100ms.

I am counting down the days until my contract with them is finished. I will happily pay a lot more money to another company so as to have a decent connection.

I really don’t know how this company is still going. Probably from eejits like me looking for a cheap option for my internet. In my opinion the lower price is definitely NOT worth the hassle or stress of this ISP.

From my experience my advice would be to AVOID AT ALL COSTS.

Review by RainbowDave, June 21, 2013

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Would love to try a WiMAX connection, but seeing as Imagine themselves claim its “all across the nation” my town must just not exist. Been with them for almost 10 years on a DSL “connection” which is either slow or crashes. Today alone I’ve had 3 complete crashes in 2 hours, many of them due to a DNS failure, which is definitely on Imagine’s end. I’ve tried to get in contact with Imagine, but of course they won’t bother doing anything about it, and the bills are just stupid. Had a look at the most recent bills that we were sent (online, of course, so you can never check them because the internet is almost constantly down) and they were MORE expensive than for an Eircom 8mb connection. I have (at best) 2.5 mbps with Imagine. This is beyond a joke, DO NOT TRUST THESE THIEVES AND LIARS, THEY WILL TAKE YOUR MONEY AND DO NOTHING TO HELP YOU.

Review by ATRIDES, June 12, 2013

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The worst internet service I have ever meet in my life
The maximum speed – I received is 1,5mb/ps
Customer service unable to help- just ignoring.

Review by John, June 7, 2013

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Based in Letterkenny.

Overnight, or sometimes in the middle of the day, speed was hitting 15mb, so it was exceededing expectations at periods of low contention.
In the evenings however, when we most required the service, it was a very good night if I got even close to 1mb, regularly coming in under 0.5mb (well below 8:1 contention on a 10mb connection).
On occassion, I would see a latency of over 1000ms through Imagines own speedtest site.
Phone service was simply unusable in the evenings, and the gradual degredation over a few months was ultimately the final straw.
Their support staff was probably the most knowledgable that I have ever encountered, and were generally helpful, but in the end the performance just wasn’t up to par, so have cancelled and will try my luck elsewhere

Review by Aidan, June 7, 2013

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Atrocious internet service. Unstable, unreliable, desperately slow – not nearly at the speeds being sold, even at full reception. Support unable to help; returned first router, the second is the same; promised to improve speeds after threatening to move, but did not deliver.
Overall I’d recommend avoiding them entirely, even if you think you’re in a good reception area. I can’t wait to get away from this.. they’re worse than Eircon.

Review by F vd Westhuizen, May 27, 2013

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Unstable, slow speed and after complaining enough support sugest that you either downgrade to DSL or swith to another service provider.

Way to go – I give you 6 months then you will also become just a statistic.

Review by Conor S, May 27, 2013

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Oh Dear Oh Dear Oh Dear, Great First Impressions but downhill from there,

Well firstly with the positives, when I fist signed up over 2 years ago, the service was great in all respects bar latency, however this was understandable given the type of technology. It actually exceeded expectations for a time, getting 8mb while paying for 7mb, etc.

In fairness anytime I have been on to tech support they are friendly and professional and have at least in my experiance avoided wasting my time

Then after my first 6 months with the service It all began to go wrong, The instalation Van began appearing more and more frequently around the village, and my speeds began getting slower and slower, and my latency worse and worse.
I have stayed with them this long largely due to cost and lack of any real alternative except eircom whom I originally left.

At present, the internet is only useable during the day, however come peak time (5:30 – 11:30pm) say goodbye to youtube, any kind of streaming service like netflix, google searches even become slow and un-responsive, voip services such as skype amongst others suffer terribly.

If you are tech savvy then having no real control over your router is also going to be majorly off putting.

I am at present shopping around to change providers as the complete lack of quality of service means that even though its cheap, It is not value for money.

Review by Padraic Lucas wexford, May 24, 2013

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want to leave this shower of bandits. have tried to get connected sky broadband but they say my phone line wont support broadband. funny thatsince i had 7mb eircom before switcning the imagine. the line seems in active and no one is capabale of reactivating it except eircom …… it u go with one of their packages. imagine/wimax aren to be avoided at all costs. yhey dont provide u with a universal account number so sky cant even due a competability check on the line. im 100 yards from their transmitter and service still drops to unacceptable levels. RUN LIKE HELL AWAY!

Review by Peat, April 10, 2013

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Don’t bother with it if you want it for Gaming, movie downloading above 360p or if you want to download torrents. They restrict torrent downloads until after 12pm. At prime time the connection is shit 6pm- 12pm. It gets better later on a night and early in the mourning.

The good points are it’s reliable, hardly ever goes down and when it does it’s back up with out to much hassle. Wireless is shit though compared to a land line but as wireless goes its not the worst. Netflicks works fine with it but the quality is very low. Some of the foreign movies with subtitles can’t be watched because you can’t read the subs.

Review by Ciaran, April 6, 2013

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Paying for 7mb and getting 8mb!! Its actually not half price though because you have to pay €100 for set up costs and €50 installation costs. Still pretty good value all in all.

Review by Brandon, April 5, 2013

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Living some meters away from the company, getting 0.14 download speed and 0.20 upload speed…
I bought the 7 mb usage, it said it was unlimited. BUT NOOO! Here is our fair usage warning even though I wasn’t in my house for 3 weeks. No one was. Now I return, go on youtube , watch 30 second long video, turn on another one and it says FAIR USAGE POLICY! FOr **** sake, where is the ******* usage? I ******* WAS AWAY AND THE INTERNET WAS OFFF, DISCONNECTED SO WHERE THE HELL DID YOU ******* SEE me over ******* using the ******* usage? Even though they said it was unlimited…. should really complain to court

Review by Mark g, February 24, 2013

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Had imagine wi max over 2 years ago.
Absolutely the worst service i have ever experienced in my life.
constant problems after the first month (4 months in total ) until i finally got rid of them.
approx 40 hours of calls to tech support.
very few of them actually knew what they were talking about.
they blamed all problems on my pc’s laptop, games consoles etc..
got all their equipment swapped out and still no good, routers they supplied were brutal,
went through 5 of them in the few months i had them.
STAY AWAY!!!!!!!!! Could not rate it poorly enough ……….

Review by peter, February 22, 2013

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im beeing constantly limited,due of downloading large amount -**** yee, i thought im paying for unlimited broadband,but hell no,if u are netflix customer,or are just watching online movies on the daily basis,u will run into problems with wimax speed limitation ,and if that happens,u are getting ******* shit speeds of only up to 50KB,which is just ******* insane,but it seems that the wimax is proud of their service,and doesnt whant to do anything about rising up the normal browsing speeds ,after u are getting limited by them.150-200 KB for seven days limitation whould sound good to me,as im now paying for 10Mb per second,and ******* 50KB is definatelly ridicillous

Review by sarah, February 21, 2013

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Sound quality is a hit or miss. Cant beat a proper landlibe service for call sound . If power goes you have no phone if you mobile is out of coverage of battery is flat. Dont think you address and name pops up on 999 systems when you call. Voip sounds great on paper but in the real world . Going back to Eircom.

Review by Dublin resident, January 23, 2013

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The service is appalling!
yes the bill is not high but i live in central Dublin 2 storey home, definetely not a castle.
I had to keep the modem in the hallway in a certain position and even at that never got the full speed.
if i moved from the front to the back of the house the signal was gone.
When i try to switch they were most unhelpful, REFUSED POINT BLANK TO PASS ME TO A SUPERVISOR EVEN AFTER 13 CALLS!!!!
REfused to release my number to the new service provider for 2 months, and i have direct debit so no excuse of not getting paid.
i had to cancel my service with them and start from scratch with the new ISP which is going to have me without internet for 2 weeks and i normally work from home so this is damaging me quite a bit.
NEVER AGAIN IF THE WERE THE ONLY ISP LEFT I WOULD RESORT TO SENDING PIGEONS RATHER THAN GO BACK WITH THEM THIS IS HOW BAD THEY ARE.

Review by Jeff, January 22, 2013

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A great ISP! This customer got speeds of over 8mbps when I tested it yesterday morning and this author is only paying for seven! In the Drogheda area.

Review by Timmy, January 19, 2013

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I’ve been with Imagine for nearly two years now and I am recieving their 7mb package for E35 per month. I don’t know why Imagine are getting such a slating, because in all honesty they really aren’t as bad as peaople are making out on this site… In my own experience anyway. There was a period when I was getting on average of 1 to 2mb per second, but I was informed that they had improved their equipment in my area and I am now consistantly getting around 5mb per second and after doing a speed test now I am currently getting 8mb per second at 10:00 in the morning. I am living in the Co. Kerry area and I would prefere to be with Eircom, but at E60 per month, Imagine is the better alternative for me.

Review by Stephen, January 17, 2013

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DISASTER. Sorry I left Digiweb. Way slower than even the old dial-up internet and thats when its working. Cosistantly slow, unreliable, jumpy and freezey. Nearly a month installed now and our phone is still not working and after reporting this a number of times customer care must have gotten fed up of me because now they say thay can only talk to the account holder (my wife) handy considering id told them she works during their customer service hours thats why im calling and they had no problem talking to me until they couldnt fix it AND THEY OUTRIGHT REFUSE TO PUT ME THROUGH TO A SUPERVISOR OR SOMEONE OF AUTHORITY.
Now Im left with no house phone and negligable internet capability.
Imagine Wimax is a rubbish sevice and provider do not go near them.
Im going back to DIGIWEB as soon as I can.
37 mins from looking for this website to posting this review due to it freezing and jumping back pages and loosing text id written.

Review by Filip, January 10, 2013

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Total disaster of an internet broadband. The download limit have not been what I was promised not even half of it. The speed drops to ridicoulous amounts. I couldn’t test the speed since the internet was so slow it couldn’t connect to the nearest IP host. I thought Eircom was the worst one but at least I got some sort of speed but this internet is total rubbish not mentioning the customer service who are just complete ignorant *******. If you think changing to Wimax, think twice.

Review by Mark, January 6, 2013

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Just rubbish !!!!

Review by Denis Dennehy, January 6, 2013

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date Time (am) ping download up Test time
01 06-01-2013 1.16 to1.19 120ms 0.70mbps 0.60 mbps 3 mins
02 06-01-2013 1.20 to1.26 89ms 0.23 mbps 0.71 mbps 6 mins
03 06-01-2013 1.26 to1.27 88ms 0.39 mbps 0.69 mbps 1 min
04 06-01-2013 1.27 to1.37 183ms 0.53 mbps 0.59 mbps 10 mins
05 06-01-2013 1.37 to 1.40 151ms 0.43 mbps 0.21 mbps 3 mins
06 06-01-2013 1.40 to 1.42 152ms 0.79 mbps 0.58 mbps 2 mins
07 06-01-2013 1.42 to 1.43 292ms 0.70 mbps 0.62 mbps 1 min
08 06-01-2013 1.43 to 1.45 214ms 0.45 mbps 0.37 mbps 2 mins
09 06-01-2013 1.45 120ms Latency test error
10 06-01-2013 1.49 to 1.51 261ms 0.48 mbps 0.35 mbps 2 mins
11 06-01-2013 1.51 to 1.54 307ms 1.03 mbps 0.16 mbps 3 mins
12 06-01-2013 1.54 to 1.55 105ms 0.57 mbps 0.57 mbps 1 min
13 06-01-2013 1.55 to 1.58 105ms 0.20 mbps 0.16 mbps 3 mins
14 06-01-2013 1.58 to 2.00 120ms 0.27 mbps 0.43 mbps 2 mins
15 06-01-2013 2.00 to 2.02 276ms 0.81 mbps 0.56 mbps 2 mins
16 06-01-2013 2.02 to2.03 296ms 2.45 mbps 0.53 mbps 1 min
17 06-01-2013 2.03 to 2.04 214ms 1.81 mbps 0.46 mbps 1 min
18 06-01-2013 2.04 to2.08 199ms 0.36mbps 0.46mbps 4 mins
19 06-01-2013 2.08 to2.13 277ms 0.44mbps 0.38mbps 5 mins
20 06-01-2013 2.13 to 2.16 323ms 0.33mbps 0.67mbps 3 mins
21 06-01-2013 2.16 to 2.19 323ms 0.91mbps 0.68mbps 3 mins
Total tests running for an hour back to back is 21 Test site is http://speedtest.imagine.ie/ Using Firefox and windows xp pro ( speed 54mps wireless) 8mbps package (LOL)

Review by aa, January 4, 2013

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Using wimax mobile dongle for about 3 years, no any major problems so far,enough speed to browse, watch videos,skype etc.download speed most of the time around 3mb/s, but after excessed limit(15gb) speed goin down to literally zero, but you cant go wrong for 10ner a month.Cant say anything about customer service though, just instaled dongle and forgot about it.Highly recommended!

Review by ****, December 4, 2012

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I don’t recommend you Wimax if you have other options like UPC or any ISP with ADSL-2. It has been 6 months since I joined them and I am very disappointed. I went for the 7 Mb package, I am getting 1.5 Mb download speed during the afternoon\evening. During the day is Ok I get up to 800Kbis/Second download speed but only for few hours. After 16:00 the speed drops to 80 to 125 Kbit/Second, weekends are really bad also.
I will be ending my contract in six months time for sure, I live in the Dublin 15 area, Hollystown.

Review by disappear_here, November 28, 2012

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*******

Review by Rat catcher, November 25, 2012

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Well imagine what it would be like if it bloody worked. Stay clear of Imagine Wimax total crap! Customer service shite! Paying for 7mb 90% of the time it 1mb or below. I work odd hours so I would be on net in the middle of the night quiet often and its still shite! Phone service was ok, it went down a few times. Now I have stuck them out for the year they can stick it! Look somewhere else or you will find yourself back here doing what I am doing. I should have check them out better first of all!!

Review by wexford john, November 7, 2012

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the wimax is good internet for ireland,and its cheap,only 27euros per moth per 7MB,not bad,the only issue, is their fair use policy,which bothers me a much, using wimax for a year now, no other issues at all if excluding the ******* message which say u have been decreased in speed for a 7 days,because u download too much ,this usually happens if u go over 60Gb a week,so honestly ,wimax is not ******* unlimited as they say on webpage and mouth talk in broadcasts,and when u get limited u get the ******* shit speed of 45-50KB per second,which is definately not good,i whould not say anything if those ******* limit me for 7 days ,and give me speed of 150-200KB ,than i could live with it,but 45KB is way to less,thats why wimax partly sucks

Review by Gerry, November 1, 2012

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I’ve been using this excuse for an ISP for a year, modem constantly drops connection on wireless devices, I have been using my wifi the same each month and this month they ring me up and are like “you have been using 10 times the amount of broadband we will restrict your speed for 10 days” went from 4 megs to a measly 0.40megs stay away from this shite firm and all their Indian customer support *****

Review by David, October 13, 2012

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Similar to other reviewers I cannot give them no stars. They are rubbish. I am paying for 7 mg and here are mydownload speedb results over last month
2.08
1.49
1.11
0.59
1.81
2.2
2.31

Then I try to contact customer service. What a joke. Stay well clear

Review by Anonymous, October 6, 2012

I have being with imagine two years have had engineers at my house for hours when first installed made no difference to the quality of their service got no thanks for allowing them use my house to improve service in my area never received feedback from them. they are the worst company for disconnection without telling you I was paying my bill from my laser card and when I had a new card I did not think I needed to inform imagine I got a phone call on the day the bill was due the caller said my payment had not gone through he said the bank said it was because I had a new card. I gave him the new details and my card was debited for the amount. When my next bill came i had a charge for late payment when I phoned to complain they said it was a charge that the bank makes and they pass it on to the customer. (I have golden years account which has no charges) after speaking to many members of staff I got to speak the the manager of credit control and informing her I had requested a mandate form for a direct debit she told me she would have to investigate it and promised to ring me back in two hours time I got no call. The next day i phoned back and spoke to a member of staff who promised to look at my account and ring me back in ten minutes that never happened. I phoned an hour later spoke to the man who was to ring me back and asked to be put through to HR dept. he told me they dont have a HR dept. after asking to speak to manager he said she was still investigating my quiry he then decided the best he could do was to waiver the charge this would not have happened had I not wanted to speak to the CEO I rate them as the worst customer service I have ever dealt with I an currently looking for a new provider

Review by GERRY CAREY, October 1, 2012

MY AREA APPARENTLY DOES NOT PROVIDE WI-MAX. this is years after they sent me the welcome pack. My internet speed now is SLOWER than dialup. Cannot wait for new providers in the market. i have remained loyal for many years but have been let down again and again. Tested my download speed yesterday and again today and my upload was faster. Paying for 1meg getting .22. Will they refund 4/5 of my money? Doubt it. Anyone looking for a package? Avoid these ripoff merchants. Probably in a few months time there will be realistic alternatives. Ta for listening to my rant. Avoid Imagine please.

Review by Rachel, September 18, 2012

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Been with WiMAX 3 weeks now and have rang 10 times to complain about high ping on ps3 every time all I get is it will be like that at peak times when I mention it’s like this 24 hours a day they have no idea what to say! They have done all the port opens changed the channel bla bla bla still the same I have done everything they asked I will not be paying cancellation fee or any bills even tho ping is shit I still get a 5 to 6 mb but it still lags I can’t even watch a 2 min YouTube video they company is a joke they can **** the right off!

Review by william landale, September 12, 2012

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I especially came looking for this webpage so i could help people avoid using wimax. Maybe i was in a bad spot/area. (glasnevin/Finglas) but nonetheless the service from the product was terrible and the customer service was even worse!
I switched to upc now and have good constant broadband and telephone. The time and hassle wasted with this shower is well worth paying a bit extra and using another company.

Review by Paul O'Sullivan, September 5, 2012

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Probably the worst broadband provider out there. Worst customer service too. Don’t go near em.

Review by ferry, August 10, 2012

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I live in Dublin and I’ve had I their wimax bundle for about an year now. 7/.5 mbits and sometimes the download gets to 11mbits, which is very nice. Download pushes a stable 700kb/s from most servers in Europe or USA, as far as I can tell.

Ping hovers around 100ms in western Europe(it makes hardly any difference between Dublin or Berlin, so it must be due to their internal network) and around 130ms in on the east coast of the ‘states.

Lag spikes are rare and online gaming is feasible.

Connection is very stable, always having at least two computers on, one running non-stop radio that never disconnects.

The modem/router combo is nice (they picked the best of the options from Motorola, I checked), but downloads through wi-fi are mysteriously slow and ping is irregular to the router.

Haven’t dealt with customer service much. There was one issue where they took two months to switch to pdf bills from the dead tree ones. (why are those still the standard?)

I’m content with their service. It’s the best I’ve used since I’ve started living in Ireland, though, admittedly, the only one I’ve used before was 3(4g) mobile broadband, with its data capping woes.

I’m surprised at the amount of people reporting a terrible service. Most of them are from 2010. Maybe Image had stepped up their game significantly since.

Review by John, August 8, 2012

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Very surprised but thankful for all the comments, it all sounds dreadful and wonder how they are getting away with it for so long. I was just about to sign up, back to the drawing board for me.

Review by thomas, August 5, 2012

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The performance of imagine is very bad,the upload and download speed is not obtained any time.most of the time delay for opening web page.I never recomend anyone to this ,also the customer service is very bad.

Review by evie, July 19, 2012

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An absolute disgrace! Speeds which were cat to begin with were further hindered after receiving a ”warning” from them re downloads. Was told it would be 1 week before speeds returned to normal, am now in 3rd week of being unable to open a web page without waiting about 20 seconds. Contacted customer service and was met with nothing but ignorance and smarmy responses. Will be leaving the provider at nearest opportunity. A warning to anyone considering the service – stay away!!!!!

Review by Atari jaguar, July 19, 2012

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Stay well clear of these cowboys, they are the running joke of Irish ISPs

Review by James, July 1, 2012

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is there a way we can give them 0 stars? because they are the worse thing that hit Ireland Uganda and Sudan are rated higher average speeds than Imagine Wimax who would have thought they even had internet over there.

luckly my 1 year contract is long up :D time to go hunting for a better ISP

Review by Paddy, May 30, 2012

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Worst broadband I’ve ever had the misfortune of ordering. €30/month for a 3mb line where the last two months gave a top download speed of 12kb/sec even if i went nowhere near the download cap of 35GB (no such thing as unlimited like they claim by the way).

The slogan is “faster, better, cheaper” – 12kb/sec is not fast, even if I would have gotten what 3mb is supposed to deliver, it can hardly be considrered fast, it’s not “better” given that you don’t get the speeds advertised (I did get it for a few months, but since then it was never close), and it’s certainly not cheaper given that I can get bb several times the speed for the same price.

Their infuriating TV adverts touts “next generation” broadband which is kind of funny given that the WiMax technology (it’s not a brand name, it’s a technology) is considered obsolete in most of the western world.

Stay way clear!

Review by Tina Murphy, May 17, 2012

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I contacted WiMax on 1st May 2012 and made a broadband reservation. To make the reservation I had to provide a phone number, an email address and a postal address. I received an email from WiMax thanking me for my reservation and informing me they would contact me with an install date. I called three days later to get an install date and was told it would take up to ten days to hear from them. On day 8 (9th May), I called again and was told “It *will* take up to ten days, please stop contacting us, we will contact you”. On 11th May (day 10) I called WiMax again, and was told that they didn’t know why I hadn’t yet been contacted. I was told I would be called back. On Wednesday 16th May I still hadn’t heard from them, so I called them. I was told that no reservation had been made by several members of the sales team. I asked to make another reservation and asked if it could be rushed through as I had been waiting for 16 days at this stage. I gave them my details again. That afternoon, they called a telephone number which I had asked not to be contacted at, and told me “We have no reservation for you. We will have to make a new reservation”. I informed them that I had already made a second reservation but if necessary I would make a third reservation. I started to provide them with my details for the third time (not including all the times I called with an enquiry regarding my previous reservation). As I started to provide my postal address, I was told they could not provide broadband in my area. I had wasted a total of 17 days contacting the company repeatedly trying to make a reservation. That was their SALES team, where I was trying to give them money! If their sales team is that incompetent, I can only (fearfully) imagine what their customer service is like. I would advise to stay well away from Irish Broadband / WiMax / Imagine (they are all the same company).

Review by Anonymous, May 9, 2012

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absolutely useless! paying for 10mp/s used to be fine, only getting between 0ne 0r two mps now

Review by Flamesdublin, April 24, 2012

I was with imagine for over 3 years and when i had enough of their absolute dreadful customer services i decided to change provider to puretelecom, firstly on the day of the changeover imagine wouldn’t release the broadband to puretelecom who fair play done their best and managed to get it released same day and two weeks later knowing no bills are due went to my bank to find imagine had emptied it of 100e cancellation fee it put my account into red i rang imagine told them it was still pending and to cancel the request, they tried to say because i moved house less than 12 months before even though i had a house changeover i had new contract i told them i was going to report them to comreg they then admitted they made a mistake but they refused to cancel the direct debit request and said they will credit it back to me when they get it, i rang this morning coz still no money and they asked my today did i want my money back, the guy had to hang up the phone when i gave my answer lets just say i think he heard words he never heard before.

Review by Luke, March 13, 2012

It’s a disaster. Good that I found this website in time. I’m a new customer, still have one days left to cancel without cancellation fee.
Stay away lads. They are just trying to make me stay with them, saying some crap that everything will be resolved in 3 working days.
I ordered 3 mb package. Since day 1 speed is ok, or even better (according to their speedtest facility) but connection is terrible. Sending signal from my phone on Three.ie gives me faster connection than my in house router with outside aerial.
Netflix, Youtube, RTE player – they all are working very slow.
Online gaming – forget it. I tried to play COD and I couldn’t. Every 30 minutes I’m out the server… BF – not a hope…
Another classisc rip off…

Review by Greg, March 9, 2012

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rubbish!!!, completely rubbish!

Review by Kieran, February 9, 2012

Update !!

Cancelled my contract /install to be on the safe side .
Did not want to have to deal with a below par broadband provider.
Thanks to all to those unlucky customers for posting their misfortunes ,
hope your contracts end soon or else ye bite the bullet and pay cancel fees.
I will stick with Eircom NGB 24 MB ( best I’ve got is 13MB average is 10MB )for now and change over to Nova Network(Cork/ Carrigaline ) soon – was with them before and their not bad for the money 8MB for E45.

* As for Wimax there was no problem cancelling with them – but will keep close on my bank account .

Review by Kieran, February 9, 2012

just signed up today in carrigaline co.cork – wish me luck – will post results

did not see posts here before hand -

Review by maggie, February 2, 2012

They are a joke signal does not carry throughout the house. Speed is about equal to dial up connection. Im with them over one year and will be leaving as soon as i can get another decent provider

Review by tom, January 20, 2012

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I have same story as “Review by Brian, December 6, 2011″ when 200Gb a month downloaded data caused speed to be reduced to 300kbps. They also added me to some special heavy users list and will be monitoring closely. I talked to 20min to dumb Indian guy who could tell at all what “fair usage” is so i have no clue how far i can push next month… Can i open 5 pages at same time or it will crash all network? 200gb month is very far fair usage unless Imagine network has sensitive hardware and limitations at data center end. Bad provided, looking for a change.

Review by Peter, January 14, 2012

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I have been using Imagine WiMax for 9 months on their 7Mb package. In that time I have often got over 7Mb — often 10Mb download speed which I am very happy with. The ping is not fantastic at around 100ms but it has not caused me any issues. I have had only two problems since having it installed and in both cases Customer Service had it fixed in no time. I watch a fair bit of TV streamed from the net and I have never had a download warning.

Most reviews of this service rates it as very poor — my experience has been very different and so far I am happy with the service provided.

Review by Daxter, December 28, 2011

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Download speed: 4 bytes/second
Ping: 1250ms
Upload speed: 1 byte/second

I am paying for a seven meg connection and apparently where I live I am getting a “strong” signal also…….

Review by Thomas Hughes, December 23, 2011

done another test on speedtest.com ping was crap at 86 but download was 9.25mbps not bad as im only on the 3mb package i dont have the phone so can comment on that

Review by Dave, December 22, 2011

If you are in the North also, stay well clear of Imagine. Total rubbish as it just doesn’t work!. Every time I contact the customer services, it’s the same old excuse… We are having problems with the transmitter… Heard it once to often now!
Contract cancelled from January!!!

Review by Brian, December 6, 2011

My download speed was limited due to “heavy usage” according to WiMax staff.But what “heavy usage” means-they could’t answer this question.
I phoned them several times and the last time we did over 60 min talk and got me no where.I asked for better package as I have 7Mb????????????? at the moment, that I am prepared to pay more and even switch to business package as long as is UNLIMITED and they said it’s not available in Leixlip.
I tried in several different ways to buy better package with no luck!
I am going with UPC, for a 10 euro extra will get genuine 50Mb as a few of my friends have it and never get “Warning Messages”- at least you know you have 500GB limit which you will hardly exceed.And even if you do, you won’t get limited for the rest of the month.I know that for sure as my neighbor is tracking his downloads regularly and even goes up to 570-600 GB a month.
Oh, when I complained about speed(even browsing the net) they told me I should consider upgrading my PC.I was laughing for 10 min, told them I have the latest Macbook Pro and she cut me off!

Review by Johnny, November 30, 2011

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STAY AWAY FROM WIMAX! Many of the postings here say that their download speed is crap and they get “fair usage warnings”. This is because the minute you get one of these messages they throttle your Internet for the rest of that month! Mine is 100mbps right now …… They sell you “unlimited” download. They do not tell you what the download limit is, just about “fair usage”. But, hold on? I thought this was “unlimited”? They sell you lies. I am told this download limit is as low a 35GB. So, the gamers who recently posted that they were happy with WIMAX – you sure have a surprise in store for you! Play away for the first week or two, bacause after that you are screwed!

Review by Kamil, November 29, 2011

I cannot express how ****** off I am with wimax service. I live in Co Kildare, I ordered 8mb broadband and it usually takes about 15 secs to display google, you tube – unusable, skype – unusable. I switched from Eircom, which I was always very pleased with, except the price. Now I ended up with wasted 150 euro installation fee (theres no installation). If I had the time I would drag them ******** to court. Guess I’ll just stop paying and dump the router. BEWARE!!!

Review by David, November 17, 2011

THIS WAS MY POSTING OCTOBER 2011.

I would like to check if anybody is having difficulties with IMAGINE and there debiting of accounts. I normally am billed on 19 day each month. I was surprised when I was debited on the normal day and two days later they charged me again. I have emailed them twice as of today and telephoned on two occasions. They told me they only became aware of it when customers told them. I would have thought they would have notice too much money in their account. I am still waiting for them to an appropriate response. Anyone else have problems like this and what was the outcome. Advice welcome.

THE OUTCOME AFTER TEN DAYS WAS A REFUND… EMAILED CARE@IMAGINE.IE ALMOST A MONTH LATER NO APOLOGY OR ANY FORM OF WRITTEN COMMUNICATIONS. I TOLD THEM BY EMAIL IF ISSUE WAS NOT RESOLVED I WOULD ATTACH A TWENTY EURO ADMINISTRATION PER DAY IF ISSUE WAS NOT RESOLVED. WHEN I CONTACTED THEM BY TELEPHONE … INDIVIDUAL WORKERS WERE HELPFUL… I AM SORRY TO SAY I PERSONALLY FEEL THE ACCOUNTS DEPARTMENT ARE RUBBISH… THE ONLY WORD THAT EXPLAINS MY FRUSTRATION WITH THIS COMPANIES CUSTOMER SUPPORT.

Review by marcel, November 13, 2011

they charged me in one day 2x 18.95 and than after three days later again now i sent them mails waiting for answers

Review by Anonymous, November 13, 2011

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The most terrible ISP I have ever had… ever.

Review by Ex Customer, November 11, 2011

I am, thank God, out of contract with Imagine and I am moving over to UPC. I had nothing but trouble with the phone and the clarity of voice, or lack of… and the broadband, which claimed to be 3Mb. I had faster dial up. If I was still in a contract with them, I would cancel on the grounds that their service is not up to the standards that they advertised and not up to the standards that you expect and are paying for.
The problems I had with the phone were that the voice would fade in and out and there was severe background noise. I was told that there was a compatibility issue with my Panasonic DECT phone and their equipment. When I spoke with their “tech” team they spoke with great authority about the problems associated with equipment that they had not tested (how do you test all phones on the market…no need to….we have European and ComReg standards that must be complied with in order to sell in Ireland). I listened to the “techies” and when I told them that I was a Defence Forces technician who had set up VOIP, data, Broadband (using VLAN) over satellite comms back to Ireland, from various overseas missions (in Africa with NO DOWN TIME and that YOUTUBE WORKED). I will be declining their renewal offer.

Review by Thomas Hughes, November 9, 2011

ok its 00:28am 09/11/11 and i just did another test on speedtest.com this time the ping was43ms download was 4.14mbps and upload was 50mbps

Review by Thomas Hughes, November 6, 2011

ok so its 6/11/11 at 00:40 and i just did a test with speedtest.net and it said the ping was 52ms download speed was 4.2mbps and the upload speed was 0.60mbps so im not 100% sure whether these numbers are good bad or indifferent so if anyone wants to let me know please do

Review by Thomas Hughes, November 6, 2011

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i had irish bb for 3 yrs and while it was slow {no one told me they had a out door hub}it was totally reliable last november i got a letter from imagine saying they were taking over the service and could offer me wi max so i asked for the 3mb pack with the outdoor hub but was told the service was not available for a few weeks in d15 so i waited and then was told they were not doing any outdoor work because of the snow at the time so finally in january they called me to say that the service was up and running in my area so i agreed they told me they would send out a team to install it i was not actually in at the time myself but when i came home i was appalled at the very poor effort they did at installing the outdoor hub it was literally hanging on with one ***** my mum told me that two guys both foreign arrived stuck it to the wall with one ***** and maybe some blue tack and ****** off i phoned imagine and complained and told them if it was not fixed asap i would report it on health and safety grounds the next day {yeah i was amazed too} a guy was out to me and when i showed it to him even he was appalled at the poor work done he however did a proper job {maybe cos he was irish}set it up for me and since then {and im a bit embarressed about saying this after reading all the posts on this}its worked fine ever since i have had no problems with it the weather does affect it but most of the time i get any where from 2 to 6 mb i do not have their phone line so can not comment on it if you live in d15 {i live in hartstown} the second guy who came out to me told me that imagine use the tower on the clonsilla road to transmit their signal so the closer you are to that and with little obstructions the signal will be better{apart from the weather} now in saying all that that has been my personnal experience with imagine it started out bad but has been fine since would i recomend imagine ? after reading all the posts i prob would not do i work for imagine ? no i work in dunnes ongar {and will prove it to anyone just phone dunnes ongar the number is in the phone book and ask for me thomas hughes }maybe im just one of the lucky ones i dont know its november now and i got 2 months left and i dont know yet whether or not i will renew im sure they will offer me some thing to stay with them but with upc and eircom offering decent deals at least i have a choice so it remains to be seen what i will do

Review by DB, October 28, 2011

I would like to check if anybody is having difficulties with IMAGINE and there debiting of accounts. I normally am billed on 19 day each month. I was surprised when I was debited on the normal day and two days later they charged me again. I have emailed them twice as of today and telephoned on two occasions. They told me they only became aware of it when customers told them. I would have thought they would have notice too much money in their account. I am still waiting for them to an appropriate response. Anyone else have problems like this and what was the outcome. Advice welcome.

Review by Stephen K, October 15, 2011

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Ordered the 7MB package last week, when I received the hub I was unable to get a connection so rang up there customer support and I have to say the rep was VERY good and supportive, with in a few minutes he got it up and running. There speeds are excellent getting 7-8Mbps tough was told the mast is only 500-600 meters away, there ping on the other hand is absolute rubbish if you’re a gamer 100ms at least but is to be expected with 4g, and there “unlimited” usage is another thing which I have a feeling they will be in touch about very soon. All an all Im very happy so fair and hope to say that way.

Review by Mike, September 28, 2011

Mike Breathnach’s comments are interesting. I too have the 7Mb package, but not getting the same download speeds. As I write this review, it is 1:20am, currently downloading a file at a rate of 880 KB/s.
I have received three (3) ‘fair usage warnings’ – and my usage is NOWHERE the downloads of Mike Breathnach.

Can’t say I agree with his review… does Mike work for Imagine?

Review by mike breathnach, September 22, 2011

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Yes, I do feel lucky!
I do not have Wi-max (from the preceding comments it seems that I have dodged a bullet on that score).
I do however have a broadband line connection from Imagine and overall I’m very pleased with it.
I have the 7.6MB package and over a period of two years I have averaged 5.5Mb/sec – 60ms ping. I use it quite heavily every day (frequent 3-5 GB HD downloads, etc) and have never had any problem with capping policies. As for customer services – I always got through to them first time and Imagine technical services were helpful when it came to re-configuring troublesome wireless routers etc.
I can only conclude that the Wi-max technology is being oversold when it simply isn’t up to the job.
It would be great to see an independent technical assessment of the gear that they are using. Any techies out there (or even in there!) with a bit of info on this?

Review by The inside man, August 19, 2011

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Worst service on the planet absoulutley shit service is weather dependent also line
of sight dependent 100 euro connection charge ******** only a 30 gb download allowence shit connection for gamers ping times are to big!! Be aware of these scammers there in huge death the possibility of them disappearing is a matter of time! Its the reason they take the cash upfront i recking!! 1 in every 1000 may get a half decent service but dont be fooled that decent service would not be as good as dial up!! **** wimax and its shit service,customer care and network!!! The sooner the better you go bankrupt!!

I suggest we send a petition to comreg about getting this companys network removed from existence!!!

Review by Mike, August 17, 2011

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BEWARE —- BEWARE
My one year contract finishes at the end of August. Got a phone call from Imagine offering perks – but only if I commit to a further one year contract… perks include 60 minutes free call to mobile (didn’t say if it was per month), also reduced/free subscription for one month.

I wonder is panic setting in at Imagine by trying to commit existing subscribers for a further year.

Review by Finn, August 17, 2011

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By far the worst provider I have ever had the misspleasure to experiance! If i could have given less then 1 star I would have. Stay far far far away from them. I would pick dial up over this! They really are that bad.

At Liam “On behalf of Clearwire: Charged for 6 months extra after getting box back. Now sueing for more. Imagine Broadband are uncontactable about the matter. They waited for 3 years before proceeding to try get more money to make sure no evidence remained of registering to send back box to them.

DO NOT THINK ABOUT ORDERING ANYTHING FROM IMAGINE BROADBAND. Their customer support is completely uncontactable both through phone and email!”

Is typical of them.

Review by Liam, August 17, 2011

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On behalf of Clearwire: Charged for 6 months extra after getting box back. Now sueing for more. Imagine Broadband are uncontactable about the matter. They waited for 3 years before proceeding to try get more money to make sure no evidence remained of registering to send back box to them.

DO NOT THINK ABOUT ORDERING ANYTHING FROM IMAGINE BROADBAND. Their customer support is completely uncontactable both through phone and email!

Review by Jackie, August 12, 2011

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Not Good, have been having problems for months, used to have a 2MB connection with Irish Broadband and had no problems. I then up graded to 8MB with Imagine and here’s where all the trouble started. I was first told it was uncapped ie, no download limit, then received a message on my screen telling me I’d used to much!! (What?) And i was forced to curtail my usage!!! This never happened before and I wasn’t impressed. What’s the point in having a better connection that you can’t use?!? Anyway now the thing won’t let me stream a half-hour program and utube takes forever for just a little clip. I’ve done a speed test with imagine and that says i have 4MB!! I don’t believe that for a second, I then used speedtest.net and they said my connection is 2.5. Confusing stuff wonder why my old 2MB connect was better?? Am sick of this new broadband wish i could just go back to the old one :(

Review by Gavin, August 11, 2011

Thanks lads for the reviews. I was just on their site and decided to check em out via reviews. Shocking stuff to say the least. With UPC at the moment. Not a bad service in terms of speed but the router is kinda rubbish. Lose signal a couple of yards beyond my living room. Contracts almost up. Looking for a new provider. Any suggestions?

Review by shaun, August 9, 2011

WORST PROVIDER IN THE HISTORY OF THE INTERNET
NOTICE ALL THE GOOD REVIEWS USE CAPITAL LETTERS FULL STOPS AND COMMAS
THEY ARE ALL FAKES THE YARE FAKE AT THE SERVICE THE DEALS AND THE REVIEWS GO **** YOUR SELF WIMAX I WOULD RATHER HANG FROM A CLIFF THAN KEEP THEM AS A PROVIDER

STAY AWAY FROM WIMAX!

Review by **** Pick, August 5, 2011

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Such a terrible service, stay clear of it

Review by Soon to be an EX customer!!, July 19, 2011

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Rubbish! They don’t give a cows arse about customers!! I can see this provider going downhill very quickly! Actually, looking at these posts I already see that!! They will be joining all those who fell before it!

Review by ImagineCustomer, July 1, 2011

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Watch your account. Beware “Free” upgrades, that they slam into your account and then charge for later without your express permission.

Review by Anon, June 23, 2011

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Worst broadband.. ever.. Was on a 7mb package not even getting up to 3mb speeds… and now €270 to cancel? haha

Review by Sarah, June 22, 2011

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Literally the worst thing I have ever spent my money on.. Wimax – paying for 7mb BB and getting 0.5 at the very most. Ignored emails, smarmy responses when threats were made to leave, no intention of trying to help you. Told me that before they would even consider trying to help that i must spend a day taking at least ten speed tests on their own site at regular intervals before they would even talk to me about it. This was when I had the service less than a week. They dont even pretend to care. I cannot urge people enough to STAY AWAY FROM THIS PROVIDER. Customer service team – you are a disgrace. I am just furious that anyone could get away with providing a service this bad and get away with it.

I imagine that the only positive responses here were left by employees or something. Having asked around it appears that every customer I meet has or had the same experience.

Save yourself some money and headache and go with UPC, had them in my last place and was very happy with the speed. Also, any problem and a technician is sent right over. I’m only sorry I didn’t move into a place where this was available.

Review by Robert, June 16, 2011

What I found about Imagine is these sales people on the phone nice as pie when selling Imagine deals. Silly me forgot thoses on the phone trying to flog Imagine deals are hoping for sales commission. If you ringing Imagine about a problems they keep you on hold. Passing you from one person to the next, who haven’t a clue about anything. Half the people on the other line can’t speak English that well. But when Imagine was lauch the amount of money they spent on advertising and promoting Imagine didn’t live up to it’s promise. But that Imagine fault. Imagine phone is that bad they have better connection in the Sahara desert. I would advice anyone not to go near this so called broadband. They take your money and don’t give two ***** about their customers. They not worth rating

Review by Mosy, June 10, 2011

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I wish there were negative stars!

Review by Kerryman, June 6, 2011

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My router broke down, Imagine send me 2 new routher and none of them didn’t work, I returned all and than get second hand router but Imagine charge me ” 140 ” in 3 months, they say that is for routers and rent for those routers – I get second hand not new and I pay for router I dodn’t rent router…

I tryed to talk with them but they just reply I must pay them… so I instruct my bank to close acount with Imagine until I get my money back / 4 months free internet.

They charge 35 euro for 7,2 broadband and last month they send me bill by post for ” 23, 46 ” euro – I called them and asked for what is 23 euro – they replyed that is my monthly rent…..

Everybody just stay away from Imagine / Wimax or you will have only problems.

Review by Anon, June 1, 2011

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if you are looking for the cheapest service then sign up, otherwise don’t.

Review by Backtoeircomitis, May 5, 2011

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Ok networking… until there’s an issue. From there, it’s call upon call, all at your charge, never getting the same “technical support” staff twice, and every single time being asked to repeat the same stupid troubleshooting 101 tests even though you’ve been doing them every day for 15 days in a row with obviously no success.

They couldn’t find a fault on my line, and were apparently annoyed that my routers worked immediately when used in another house with a different ISP, but had suddenly ceased working with Imagine, despite getting a perfect DSL signal.

Finally, after pushing them a lot, i had them admit that no, they would never send anyone to run tests on location, despite not being able to troubleshoot remotely. And of course, a refund was out of question.

Avoid at all costs. One of those companies which *seems* fine until you happen to have one issue. Horrible customer service with no technical support whatsoever.

Review by Paul H (Now an IMAGINE WIMAX HATER), April 27, 2011

Not even going to rate this service.

Mother got it installed 2 months ago (she’s disabled). got lied by the rep at the imagine offices that 150 would be needed (100 security deposit & 50 activation) but would get 3 months free and was promised a 100 rebate after a while. so gave my credit card details & set up DD mandate. engineer installed service and later that evening it didn’t work for 5 days (excuse – an IDU was faulty, yet my neighbour was up and running – BS#1). repaired and then 2 days later had 100 rebated – happy days.. next day, no service. called up, they wanted the 100 back, told no, as to re-charge my CC wuld be illegal, as they had no permission. then ridiculous bills came in for service (it’s free) plus hidden extras, plus a 25 re-activation fee after it had gone down, refused payment, then they tried to bill my CC and DD at the same time, rang up fuming at them as they were not permitted to retain any CC not in the A/C holders name, got a snotty rep who told me they could do it (EH….. NO!!!!) then over the past few weeks it slowly grinded to a halt. called them up to cancel as their service is non descript and was advised i”d have to pay ANOTHER 100 eur to cancel….. told the rep in 3 days if engineer did not remove equipment i would have it removed and would bill imagine for it. took the system down today myself (Qualified IT tech) had to buy tools and a new ladder, so IMAGINE….. if you want your stuff back, you will find it where it belongs….. AT THE LOCAL DUMP NEAR MULLINGAR!!!!!!

AVOID LIKE GENITAL WARTS!!!!!!!!!

Review by Mike Casey, April 27, 2011

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Below is the usual ‘NON REPLY – NON EXPLANATION’ from Imagine to the following question I sent by email:
Question : Can you advise, in numbers, what the ‘download capability’ is per month (this was a quote in the body of a ‘Fair Usage Warning’ received by email:

Below is the reply received today 26th April 2010 at 18:21hrs – and I am still none the wiser.

Hi Mike,

As stated in our Terms and Conditions, WiMax is an unlimited service. We do not have a cap or limit on the amount that any connected customer can download, however, it is a shared service and as such it is our responsibility to all of our customers to ensure that they have the same access to that service as any other customer.

In order to do this, we monitor the resource usage on each of our high sites, and where we identify that one or more users data traffic is negatively affecting the ability of other customers to access the network we implement our Fair Usage Policy. Initially, we issue a warning such as the one you quoted in your e-mail, and subsequently, assuming that there is no change in the usage activity and that other users are still being negatively affected by that usage activity, a rate limit is applied until the end of the calendar month, at which point the rate limit is lifted.

We do not supply an application for customers to monitor their usage, however several such applications are available for any customer to install, and we are quite happy to inform any customer that asks how much data they have downloaded to date in a given month.

If you have any further questions, please contact us on 1890 929 008. Lines are open between 09:00 and 20:00 Monday to Friday and between 10:00 and 16:00 on weekends and bank holidays.

Thank you for your valued custom.

Kind Regards

Paul
WiMax Support

Review by Aidan, April 26, 2011

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I have been an Imagine customer for many Years. I did have problems in the beginning which with the help of Com Reg was resolved after months. My internet went ok up until a few months ago and then slowed down and started dropping out and stalling. I rang Imagine support and eventually got some one who got me to run all the usual time wasting tests that do not prove or help the situation. It was suggested I ring Imagine when my internet goes down . This does not really work as Imagine support take too long to answer. If they do answer its back to testing all over again. I took to E-Mailing Imagine support.Most of my e-mails were Ignored. I contacted Com Reg again and after they got involved I got a few Calls and E-mails from Imagine. I do believe Imagine is under resorced and do not value their customers. I cannot see it surviving as an ISP with it present levl of service. I never Thought I would, but Im moving over to Eircom it seemes the logical way as Eircom own the lines ane exchanges, and thats what Imagine have informed me.

Review by patrick, April 12, 2011

i myself have been with imagine now for about 5 months.and am having the same problems lees than half a meg on a 7 meg connection the number of times i have called imagine about 50 phone calls and still no help.as a result i have contacted comreg and i am currently waiting for a reply but if they cant get imagine to fix the problem then my next step will be legal action against imagine.as i am on a one year contract and if i cancel they want to charge me a cancellation fee WHAT A JOKE.im sick of paying for this crap i think legal action is the only solution i have left. my rating for imagine is 0000000000000000000000000 stay away from these guys there conmen

Review by John, April 11, 2011

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I lost connection in Janurary and Im still being billed :( They say there is no fault on the line but I cannot get a connection!

Review by Mary, April 4, 2011

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Delighted to find this site today, what a pity I didn’t find it before switching to imagine. I am now going to pay the €100 to go back to eircom. Connection speeds are poor and service is dreadful. it has affected our business.

Review by John Meade, April 1, 2011

Another update on today’s review dated 31/03/11, I have today requested Imagine to clarify how much data I would be downloading if I were to stream sky news for one hour, im told I would need to contact Sky to ask them, how impractable is this, you would now need to contact any and all websites you intended streaming from to seek this information and then await their response before deciding if its going to be worth running the gauntlet and bothering to stream, if ever you needed a reason to steer clear of Imagine then here it is, this is a throw back to before dial up, at least with dial up you knew where you stood and what you limitations were, im totally frustrated at this ISP, the are so fast to pull you up on their fair usage policy but wont or cant tell you how you should adhere to it, from a customer perspective its torturous

Review by John Meade, March 31, 2011

This is an updated review from my earlier review dated 25 Feb 2011. Once again I have received another “fair usage” warning from this bunch, they told me that if I restricted my downloads to between 1am and 5am I would not have a problem, I did this and it now appears that streaming sky news is a no go. can you believe that, it appears that I cant download without restrictions “even though I signed for 7mb no download limits broadband” files, stream video, upload files, so tell me imagine, just what the hell is left for me to do with my “Broadband”, perhaps send the odd email “without any attachment of course” as that would be in breach of your Nazi like fair usage policy. What Imagine need to understand is that customers sign up for broadband SO THEY CAN USE IT. How can the customer monitor their own usage and ensure they are not effecting others users, I don’t have the technology to do this from my home PC nor should I have to, that’s your job and unless you can provide a customer with exactly what it says on the tin “unlimited no limits downloads and no catches” then you should **** off until such time as you can. If you can’t provide a service then don’t advertise it, “No download limits, no catches” ********. I was told that I do have “unlimited downloads as long as I stay within their fair usage policy”. Well heres some breaking news for imagine, unlimited downloads should mean just that, unlimited, no restrictions, and no headaches for the customer. UPC fibre power will be available in my area at the end of April, then im off, I have in the past week convinced two neighbours on my road not to touch Imagine with a bargepole, that was immensely satisfying I can tell you as both were actively considering it. So after April instead of Imagine having 3 customers on my road they will have none, way to go imagine, top of the class for business acumen. I will grudgingly pay the €100 termination “fine” they will impose but will take immense satisfaction in discouraging potential Imagine customers to steer well clear. They can have they pound of flesh from me but at a cost of far more to them every time I explain to potential victims what signing up for this **** poor service will mean for them, once again you have been warned, DON’T SIGN UP FOR IMAGINE WIMAX UNLESS YOU WANT SUCH STRESS AS TO CAUSE YOU A BRAIN TUMOUR.

PS. I was advised by comreg to write a letter of complaint to Imagine outlining my issues, I did this and guess what, they didn’t even have the manners to reply, not even a polite bugger off. They just do exactly what they do over the phone, ignore the peasant customer as he’s not worth the breath, that’s their attitude, they talk over you and will not listen to a thing you say, so I say as a customer, Sod you, I’m off

Review by Mike Casey, March 30, 2011

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Since signing up with Imagine’s WiMax in November 2010, I have received 3 ‘Fair Useage Warnings’.

Below is text of email received from Imagine one month after my initial enquiry. The questions my email enquiry were; 1) To put a figure on ‘Fair Usage’ 2) Put a figure on download limites, and 3) I attached a dictionary explanation of the word ‘unlimited’, as follows:

–adjective
1. not limited; unrestricted; unconfined: unlimited trade.
2. boundless; infinite; vast: the unlimited skies.
3. without any qualification or exception; unconditional.

Imagine only deal in ‘manure’ speak – DO NOT TOUCH
————————————————————————–
Hi Mike,

Thank you for your email and apologies for the delayed response. Due to the increased demand for Wimax, we have been quite busy as of late.

Just to clarify this matter, Imagine does not impose a limit on the usage of their customers. The service is an unlimited service when used within the terms of our Acceptable usage policy. The Wimax network is a shared service, meaning its resources are distributed fairly amongst all its subscribers. On occasion, the usage of some customers might be higher than that of others, and that’s fine, once this usage does not affect the connection of others. In some instances, for example in heavy downloading activity, a connection can be established for a long period of time, and can be utilising a large quantity of our network resources thus reducing the resources available to other users. In this instance, we are obliged to step in and take action, in the hope of providing a level playing field for all customers on the network. This is why we apply rate limiting to some accounts, if we identify a customer of excessively using the network resources, we will notify them of same and in time rate limit their service if activity remains unchanged. This decision is not based on download figures, but is based on our monitoring of network activity over the course of each month.

With regard to our notification screens, I apologise if you feel these are inconvenient. We find that this method of notification is the most effective for reaching the maximum amount of customers. We have tried email sending and other options in the past, but with these methods it cannot be guaranteed that these will be read. By implementing a notification screen on your browser, this provides us with a guarantee that each customer notified is aware of the current situation (be it rate limiting, planned works, etc). It is not our intention to disrupt your activity or cause any inconvenience, we just feel that this method of communication is the most effective for both ourselves and our customers.

If you have any issues or comments regarding this query, please do not hesitate to call us on 1890 929 008 or by email to wimaxsupport@imagine.ie. Phone lines are open from 9 AM to 8 PM Monday to Friday, and from 10 AM to 4 PM on weekends and bank holidays.

Thank you again for your valued custom.

Review by December, March 30, 2011

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Just been throttled for exceeding their “fair usage” policy – I’m on an unlimited plan (Downloaded about 65gb within 29days).Eircom in contrast has a fair usage policy of 250gb!
They wont tell me what the cap is (im guessing 60gb) and claim it is all dependant on other users in the area. Therefore by their logic I must track other users download usage and download accordingly! Not sure how I’m supposed to do that… I ain’t a mindf*ckingreader!
Unable to track my own usage online aswell – you are required to phone tech services (their normal customer service advisors dont have access to it) to find out – so yeah lots of minutes spent waiting in their queue!
STAY AWAY from this crappy MIDBAND service

Review by Biggins, March 18, 2011

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Have been with Imagine’s Wimax service since June 2010. Since week two, has been a complete nightmare.
10 Months on – over 48 technical calls over desperate speeds (most of the time one meg or below – despite I being signed up to their 7 meg service) and another 20+ calls due to constant disconnections COMPLETELY by broadband and phone, I have gotten nowhere with them.
Anyone interested in reading my adventures about them can read the ongoing article on http://www.unitedpeople.ie – a site I’m trying to run but Imagine are making it from **** hard to near impossible!

1) Computers and laptops are unable to play youtube video after certain exact periods of time. In other words any random video will play but at EXACTLY 48 (for example) seconds in, it stops and freezes. before somesome says it must be the pc (no, tried it on other laptops and machines – of which I have many). tried to play the same videos through others networks and they play just fine! Go back to Imagine’s, same problems crops up again!

(2) Torrents are blocked – yes, I said blocked bespite what a spokesperson on their facebook page says different – for which is standard reply is “Please contact out techies” – and if you have read this far, you will know have proven to be untrustworthy, outright liars and haen’t a clue in a hell of a lot of cases. Anyway, back to the torrent problem. Remarkably they work when connected to others networks but when I bring the laptops home? No, Dead …well until a strange hour in the morning!! By some miracle they automatically are usable at 1.30am onwards in the morning till about 8.30am – then bang – gone again! …And yes, I’ve tried other PC’s and Laptops – same result. Checked ALL firewalls, own ports and every software setting possible. The same bizarre problem also exists when trying to download a file using Hotfile services! Blocked completely ALL day till… BANG! 1.30am in the morning and then they all remarkably work! Same downloads work fine on same computers/laptops all the time day and night when brought to others networks that are not Imagine in name!

(3) Their ping rate still is – and always is – absolutely desperate, so there goes trying to do any gaming live over an Imagine service. Their ping rates are a sad ever continuing joke amid I.T. techies.

(4) Clicking on a link or webpage, sometimes the effort to try and connect times out (tested again on other peoples networks and works fine 100% of the time) and I get nowhere. On the lucky times, I get connected eventually after two to five minutes of trying and occasionally re-clicking the link again and again till Imagine’s broadband finally allows me connection!

I’m qualified in I.T. – am an I.T. teacher, programmer, techie amid other qualificationd and decades of training, not including same amount of years hand-on and have had my own I.T. company so I know when I have heard bullcrap …and I have had nothing but bullcrap, near hundreds of excuses and tech help from some idiots who seem to think I’m just another mug they can pull the wool over as I’m on the phone to them for hours each time.

I have used some bad services in my time and have heard some miserable excuses and lies – but the crap coming from Imagine has bet them all in ALL my years – and I’m no spring-chicken.
They are one disgusting, terrible, terrible service and as soon as my contract runs out in two months, its bye bye to them and good riddance. They might at times claim to be cheap – but by god, they are not worth it!

Review by Anonymous, March 16, 2011

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Absoulety horrific “service”. Customer service team are a group of donkeys who havent got a clue what they’re on about, really poor speed all through the contract, complained at least 20 times and every time their excuses got more and more paper thin, ranging from, “well your pc, laptop and ps3 must all have a virus” to even as bad as “a family member like your mother might have changed the IP address” they will literally say any BS to direct you in circles to not let you cancel and insist you pay 100€ to leave, phone sounds like the person on the end of the line is in a wind tunel, sky multiroom is just not compatible with it, a call to a mobile will cause you to re-mortgage your house, just stay well well, away from them, my saving grace an wat restored a little of the massive amount of sanity they took was, when i called to cancel and they informed me i would be paying 100€ because the 12 months wasnt up, i quoted comreg and irish law in which a minimum service contract is in fact 9 full months and not 12, shut the smartass right up, then he had the cheek to offer me 3 months free, i told them where to shove is 3 months, DD is cancelled and a new, hopefully better provider is on the way!! F*CK YOU WIMAX, I HOPE YOU GO BUST AND EVERY EMPLOYEE IN THAT CUSTOMER CARE TEAM ENDS UP IN SO MUCH DEBT THEY END UP HOMELESS!!!!!!!!!!!!! YOU HAVE TAKEN 9 MONTHS OF MY LIFE AND SANITY!!!!!!!

Review by LeonD, March 10, 2011

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Poor customer service. Did Eircom train them?
Regret changing to Imagine

Review by Liam, February 26, 2011

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STAY AWAY, PLEASE AS A NATION, STAY AWAY WORST iSP EVER.

Review by John Meade, February 25, 2011

I was with Imagine for 4ys on their 3mb home phone and broadband package, never had a problem until i upgraded to 7mb Wimax, worst decision ever. Within a week they had sent me a “warning” saying i was in breach of their “Fair Usage Policy” regarding my downloading amounts, this despite the fact that i was sold “Unlimited downloads and no catches”, then on the second week they throttled my speed down to a poxy 0.34mb, first chance i get to leave this shit service i will be gone, i advise anyone contemplating moving to Wimax to wave your arse out the window as this will provide you with a better service than this crowd of gangsters can give you, DONT SIGN UP FOR WIMAX, you have been warned.

Review by Anonymous, February 21, 2011

The WORST ISP that i have ever come across in my life !!!!!!!!

DO NOT BUY
DO NOT BUY
DO NOT BUY
DO NOT BUY
DO NOT FU*KING BUY !!!!!!!!!

Review by Jackson, February 12, 2011

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I got wimax on Tuesday and its friday now, since that i have sent at least 10 email’s to them and they have been trying to fix the problem and of course its not going no where
but i have to admit customer service is good but thats all
if you want fast internet and you want a good internet service provider go with UPC even if it’s not in your town wait it out wait even 10 years at least your better of then going with Imagine Wimax your just going to suffer a whole year with it, your better off with dial up then WIMAX

So personally best advice i can give you
is to stay away from Imagine all together and don’t be fooled into buying it like i did you will regret it

Review by Mar, February 12, 2011

AVOID THIS COMPANY….THEY ARE LIARS

This company does not deserve a rating

I cant even begin to tell you all the problems I’ve had with this excuse for a company, from the lying salesman who signed me up telling me there was no activation fee to the customer service agents pretending to be managers!! They have taken money from my account without my consent and I’m still waiting on a credit from last October…I cancelled in December and received a bill today for January!! Formal letters of complaint dont even warrant an acknowledgement with them. They are pure fraudsters and I cannot comprehend how they are still in business! Why cant it be companies like them that go out of business in the recession? Might sound harsh, but i cant wait for the day they do

I’ve seen a couple of fantastic ratings here, seems a bit of a coincidence though that they appeared after I spoke with a ‘manager’ and told him he should read it to see what a bad rep his company has (I was told that all wimax customers are happy with the service, ’cause it was sooo fantastic..) so obviously I had to prove him wrong – I firmly believe it is wimax employees trying to up the rating so I implore you to ignore them

on a final note, a word of warning (if i had read this forum before signing up it would have saved me) if you value your mental health AVOID IMAGINE AVOID AVOID AVOID AVOID AVOID

Complaint currently ongoing with Comreg, ‘imagine’ they have a whole department dedicated to dealing with this shower of ******s

ive noticed a couple of others threatening to burn imagine down, I’m with ye there lads, sounds lik a plan

Review by Liz, February 10, 2011

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Received my Wimax Hub on Tuesday. Followed instructions and set it up. The Informational Youtube video kept freezing and was slower than an arthritic snail. Phoned Imagine for guidance a number of times, they were extremely helpful and very patient. I had read the reviews above and was expecting to do battle on various issues. This was not at all necessary as they could not have been more customer friendly. Eventually landed up with Jason Hawthorne, who worked out that my hub was not receiving signal from the nearest station, hence the sloth. He worked tirelessly on his side to re-boot and re-route my signal. He phoned me back, when he said he would to check consistency and could not have been more conscientious and diligent if he tried. All in all I was so impressed with both his and Wendy’s (from Tuesday evening calls) great service and “can-do” attitude, that I felt I must give credit where it is due to balance the more scathing comments about the Imagine Service.

Review by Dan, February 4, 2011

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I got the 7mb bundle. I’ll start with the good things. Don’t worry you won’t be reading this bit for long. It’s reliable, hasn’t gone off since I got it. OK that’s it.

Here’s the bad stuff. It says 7mb, I get about 1mb if I’m lucky. Youtube sucks even with low res stuff it uses loading screens every couple of seconds.

Gaming sucks because the pings are so bad. If everything is working great and there’s not many people on the bandwidth might increase but the pings still suck.

Can’t seem to download stuff from some torrent sites during the day. Works fine at night. Also just to show that it’s not my router or computer that’s at fault. At night if I’m downloading a movie I get massive speeds. Like 5 or 6 MB.

I don’t like these internet company’s, the way they seem to think that it’s OK to lie to people just because there an ISP. My advise is to stay clear.

Review by hulascott, February 2, 2011

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the worst ever stay away

Review by bruno, January 28, 2011

imagine … try one more time … imagine …imagine …imagine …imagine …imagine …imagine …imagine …imagine …imagine …imagine …imagine …imagine …imagine …imagine …imagine …imagine … maybe

You will get whot You paid but internet You can just f.cking imagine

absolutely demented company

Review by anomous, January 26, 2011

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IMAGINE .Decided to look around for alternative ,but quickly discovered I needed a “Universal Account Number” if I wished to proceed with another company for Broadband.I asked for this number from one of their customer service reps.Guess what they didn’t know it!!I now have to pursue it with Com-reg.
Imagine That CRAP!!!

Review by R.Rabah, January 23, 2011

I signed up with Imagine, and that’s my new Year’s F****ing mistake. it’s crappy company Bad signal, stupid staff they know only ping that ping this. reset your Hub F***k you Imagine. I am F***ing stuck with them for a year contract. hell, nightmare, stupid *****. DON’T BUY THIS SERVICE BECAUSE THERE IS NONE

Review by Leo, January 21, 2011

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I was waiting 2 months, then the rang and told me i wouldn’t be able to get it, without a valid reason. THANK YOU WIMAX FOR WASTING MY TIME!!! Everything about them is just terrible, I know of people that ordered long before I did and are still waiting on it, but now I’ve to try find another ISP, which I could have done months ago if they had of told me at the time.

Review by Anonymous, January 18, 2011

CANCEL WHILE YOU STILL CAN

Review by Anonymous, January 13, 2011

I just rang Imagine today, as i am moving apartments. I have had Irish Broadband/Imagine DSL broadband here (D.15) for 3 years and it has been mostly perfect. This is a fixed, wired service which I trust, and has been consistent and reliable for the most part.
However, when I rang to say I was moving, – WiMax was pushed on me. In fact, apparently, there is nothing else, and my existing arrangement (fixed DSL-brilliant for 3 years) would be a problem according to the salesman. Do I detect ********? I have agreed to it, being a v.happy customer for 3 years with the particular package I have. But is WiMax worth it in the d.15 area or not? I have 6/7 days to cancel…

Review by Paul B, January 9, 2011

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just recieved a wireless router wednesday, service and speed seem to be fine paying for a 3mb connection averaging about 3mb (living in the city centre) which was surprising enough.signed up before christmas agent seemed to explain everything to me about billing although i havnt recieved a bill yet i could be in for a surprise yet but my experience so far has been great.

Review by Anonymous, January 7, 2011

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What a breath of fresh air after eircom!!!
950kb/sec!!!!!!! Absolutely Brilliant

Review by Bray user, December 28, 2010

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Awful, simply horrible internet provider. Useless. Guaranteed to give you a nervous breakdown. Caveat emptor.

Review by Francois, December 27, 2010

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Stay clear of this company.
I signed up for 1 reason only to get more speed.

Problems:
- Phone does not work – cuts out after 1 min.
- After several calls Imagine offered to send a test phone as mine was apparently non-compatible.
Phone arrived after 2 weeks and I got billed 45 Euro for this test phone.
- Phone still not working correctly – 3 weeks later Hub was replaced as it turned out to be faulty.
- Speed looks impressive – had spikes of 100MB – But and here it the catch.
go over a limit of 30 GB download and they decide to cap your speed – yes from 7 MB
+ to under 1/2 a Meg
That is 0.30 – 0.40 download speeds – This is after getting a annoying webpage babbling on about fair usage crap.
You will have unlimited downloads until you hit about 30GB then they will reduce your speed and it will only be reset the following month.
so in short, if you reach 30 GB in 2 – 3 days – bye bye speed for the remainder of the month.

I’m cancelling mine once everyone gets back to work and going back to Eircom.
Stay clear and don’t get burned like a lot of other people including myself.

Review by Anon, December 5, 2010

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Signed up for this crap when I first came to Ireland,

ordered the 7mbit WiMax, took about a week to get the stinking modem. When it was plugged in I had less than a mbit download, and 0.01 upload with speedtest .net, over 350 ping

cancelled that shit within 7 days, they charged me over 93 euros for five days of Internet.

After a month I finally got in touch with their sales team and will get a full refund after two ******* months of waiting.

NEVER GET IMAGINE, THEY SUCK AND SHOULD DIE HORRIBLY IN A FIRE.

Review by Anonymous ex Imagine Tech Support, December 2, 2010

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“Imagine, an internet service”, or should that be “Imagine an internet service”

I used to work for imagine. I helped a customer get set up on my first day on phones. Now the problem is that this person uses a mac and Imagine don’t support macs. I was not told this and since I use Operating System agnostic instructions, I should be able to help anyone, regardless of whether they are using windows, OS X, Linux or even syllableOS.

But Imagine only likes windows customers. If anyone wants a good recommendation stay away from Imagine and go with UPC If anyone wants the password for the indoor hubs it’s “motorola”

And yes extreme weather conditions do affect it’s usability as it’s technically “Mobile wimax” and not “fixed wimax.” even with the fixed installations, it is still mobile wimax, as these units do not support the infinitely better fixed wimax standard. (For users in the west, check out NetWest who do provide this service)

They cannot email users on the Microsoft Network (hotmail, live and msn email addresses) because Microsoft have blocked the imagine.ie domain due to spam reasons. So if you want to have a chance at getting back an email from them, please use a different domain email address. If you want to ask for a manager, please ask for Mark or Brian. Mark is the manager who is over Brian (There are two managers called Brian, so Mark will probably be the best one to ask for.)

I would urge users of alternative operating systems such as OS X and Linux to email Motorola for device drivers to be made available and let imagine know that you are doing this as they seem unwilling to support you by emailing support@imagine.ie. There has been some success on linux with NDISwrapper however.

Incidentally, I was sacked on my first day on the phones with the excuse that “It wasn’t working out” although the minutes of this meeting were never written down and I was never given an answer other than I had become a liability and they did not have to answer any further than that. So ask about why they let go the agents that have good technical skills and good people skills. And yes, I can speak perfect english on the phone too.

I cannot give my name for obvious reasons.

But for those users who have an option, go with UPC as they are infinitely much better with support and stability. And no, I don’t work for UPC.

Review by Evelyn C, November 27, 2010

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Illegally signed me up – Telesales A.hole lied through his teeth to get me through the verbal contract recording stage of the sale. Manager even acknowledged this but would still not allow me to cancel without the €100 cancelation fee. Contacted Comreg AND the European Commission, Communications Office but they could not do anything as the only ‘recorded part’ of the sale is you saying ‘yes’ lots of times!. Anyway, broadband quality is about as good as on a mobile phone, says 3MB but is actually just under 0.5MB or half a MB. Telephone cuts off regularly during noisy crackling conversations. Signal on router is almost non-existant and not only do I live only a few 100 metres from the mast, but I have an outdoor unit too to boost the signal! Yes, thats right, yet it is still like 1980′s technology even though they tell you the future is here with WiMAX!

This company should be closed down as everything about them is either illegal or very dodgy. If you value your mental health, you will avoid, avoid, avoid them.

Review by Bill Donald, November 26, 2010

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…I originally posted this in the Irish Boardband section – but since they now call themselves Imagine, I’m posting my rating and opinion here too. And in the unlikely event anyone from Imagine is reading this, yes it’s my real name because people deserve to know the truth about your company…

I’ve been a Breeze (in other words a business) user for the last four years. I also switched to their VoIP service a couple of years ago – big, big mistake.

Over the years their service has declined to an unreliable farce. I live in Portobello, which is essentially Dublin city centre in broadband terms. Yet the loss of ALL service is virtually a weekly occurrence. Their tech support is staffed by brain-dead droids whose technical knowlege and ability is so dreadful that RS-232 would be a challenge for most of them. Their customer support are employed presumably on their ability to ********. Indeed the whole company makes Brian Cowen and the FF Party look like interllectual giants.

They really should rename themselves “Illusion” as their current name “Imagine” suggests creativity. The only creativity this bunch of smegheads has is a business model of the Irish banks – lies and incompetence. I could bore you with sob stories but you’ve read it all before.

My recommendation is to give them a very wide berth indeed.

Review by Sue, November 25, 2010

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awful signal, slow broadband, crackling telephone, disgraceful and lying staff, absolute nightmare. suppose to be supported by the best technologies they said! google, motorola, microsoft, intel, more like an anonomous chinese cowboy manufacturer. bunch of cowboys and rip off artists. great marketing campaign and lying salespeople to get you to sign up, then the nightmare starts and you have to pay 100€ to cancel. if there would be no consequences i would burn down the imagine building. never using motorola products again, router is a piece of sh*t, no signal daytime, weak at night. f*** you imagine i hate you

Review by Richie, November 17, 2010

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Crock of crap. Stay clear of this company. The only positive is that the cost is low. Salesman lied to me to get me to sign up. Service not operational for 10 weeks after sign-up date, was not allowed to cancel even though paying 2 bills! Forget about downloading and even watching youtube vids – the purported and advertised 3MB speed is slower than dial-up 10 years ago. Takes 25 mins for a youtube video of 10 mins to load when choosing the video of lowest quality (both eircom at 1MB and Vodafone at 2MB allowed me to watch the highest quality videos without any lag). Thats when the bloody service works, usually it’s ”down for repair” or ”down or slow due to the weather”. Phone service is equally awful with constant crackling at best and sound of a roaring jet engine at worst. I could go on and on but won’t. Stay clear if you don’t like stress and hassle and advise everybody you care about to stay clear (if you hate them you could tell them you heard it was great)!

Review by tu, November 11, 2010

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No download cap my AR*E

Review by Huso, October 26, 2010

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Its a full piece of shit!!! Stay away from this SHIT for these reasons:

1- They said lies to me from the beginning. The guy who came to me for advertising told me that if some people share this service at home, the speed would not be declined. later I found out that this is not true and when I asked customer service and mentioned this they told me that sales person has told me wrongly.
2- The quality is terrible. I got 7 meg service and have had it for more than 5 months but most of the time it is less than 1.5 mg. I collected the report from speedtest.net and can provide to whoever wants.
3- They never answered the mails or will answered after several days.
4- Whatever they promised me to do like installing external units or increasing the service was a complete lie and they never did it. I asked them for talking to some manager and they never let this happen.
5- They charged me several times with some odd items on the bill. I asked them to refund me for them and correct my bill which they never did.
6- the quality is so low that some times I can not even check my mails!!!! I have to click each link several time and refresh the page several time so that the page finally open. FORGET about dowloading and even watching videos on you tube even at the lowest quality. It will make you mad.

Summay: THIS ISP IS THE WORST EVER. LIES and SHIT service with no customer service.

If you don’t mind being F*cked like what I told you then go and sign contract with them.

Review by Shroom, October 24, 2010

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Stay away from this shit. The managers have lied to me on several occasions and charged me despite promising credit due to THEIR mistakes. You’ll be lucky to ever get a call back from them.

The actual broadband is very poor. Decent speeds can only be achieved after 3 or 4 am. It’s awful for gaming, terrible framerate and horrific ping.

To top it all, they have the most annoying jingle ever written. Stop singing in a fake Jamaican accent you idiot! I’ve heard you speaking and you’re AMERICAN.

Review by Anonymous, October 20, 2010

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TXT imagine from tv add never got call back but they gave my number out to other companies, which have been taken all my phone credit am trying to get on the joe duffy show in the morning .
my advice stay wel away from these clowns and dont give out any personal information.

Review by Irene, October 15, 2010

Months since my last posting and my problems with Wimax continue. I finally called intothe Barrow St Office with a record of all my calls to them. Saw a Manager from Customer Care. He actuallly apologized. I got a months credit plus a free dual handset. All was well until I received my next bill I HAD BEEN CHARGED FOR THE FREE PHONES. It took several phone calls to rectify although they wanted me to pay and accept credit on next bill. I refused. My September bill arrived and again the amount was incorrect Bill E49.84 anount showing on accounts dept. screen was E16.31 that I agreed to pay. Next problem the Phone. Callers can’nt get through have to try several times. Call I made, without any ringing tone I was through to Womans Way Zodiac Line premium charges.Again on to Imagine I could go on for ever contract ends Dec . I figure in total I must have spent 2 weeks on calls to Imagine The broadband speed do’nt get me started on that !!!!. Warn everyone about this company

Review by DAN, October 14, 2010

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Absolute cowboy company… total rip off merchants… really poor service, modem has to hang out my window to get a signal, phone sounds like everyone is in a tunnel and cuts voices on and off, been charged for 20 days service that I never got. Avoid, avoid and avoid… they want to charge me 100 euro to cancel contact after less than a month with them so think I am stuck for now. Would never recommend them to anyone, smug staff in customer service who speak to non-IT folk like they should know what they are on about. Definitely not for older folk or my view, for anyone!

Review by Tony, October 14, 2010

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Terrible, terriblt, terrible !

I signed up. 2 months later got a call that there was a delay. Another month after that got another call that in fact they wouldn’t be able to provide a service! Rang them several times only to be passed around.

Basically they’re selling a service that they don’t have. Nice expensive advertising, signing up people with promises and then only putting in the infrastructure if they get a quota.

Waste of time

Review by dan, October 13, 2010

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signed up a few weeks ago, phone not working since, cant ring them to even cancel… go figure

Review by Anonymous, October 1, 2010

Having read all your reviews, I have definately changed my mind about switching over to Wiimax. tanx

Review by rantnrave, September 29, 2010

my ******* heads wrecked,dont know what to make of wimax got it in the other day,first day was great,now its ****** hit n miss,CHEAPER(maybe havent got first bill yet)FASTER(definetly ******* not)BETTER(remains to be seen,if they get there fingers out n sort things)

Review by Christian Schinkoethe, September 28, 2010

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Speed constantly less than 1 Mbps, Ping over 100ms, Upload 0.02Mbps.
It’s the extreme opposite of “faster, better, cheaper”.
And once you cancel this junk they make you pay a 100 Euro cancellation fee.

In short:
Stay well away from it!!!

Review by Jeni, September 24, 2010

Someone above mentioned not being able to use their landline??? Could you explain a bit more? We had 3 home phones and are now down to one, which seldom works. If I’m at work and I ring the house phone, I’ll be told there’s someone on the phone even though there’s nobody home!!! Have spent the last 3 hours (of a precious day off) trying to get them on the phone!

Dreadful!

Review by Patrick Hogan, September 23, 2010

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I have emailed to Imagine no replyed
phone 3 to send the current invoice Still waiting
Wrote a letter they phoned said to forward email with invoice Still waiting
Will contact COMREG Friday 24th. September 2010

Review by david, September 17, 2010

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dont waist ur money. very slow internet. customer care never helpful. i singed up for unlimited usage, they cut my internet coz im using too much… ??? what was that about?? unlimited not suppose to be unlimited???

Review by stephen, September 16, 2010

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worst broadband i ever had.very slow

Review by James, September 12, 2010

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Further to my review below, i’ve reached my first snag with WiMax. Nobody explained how much my first bill was likely to be. I apparently joined in the middle of the the bill cycle, so i’m charged for 1 1/2 months. No problems there. I knew there was a €50 installation fee but because i needed the outdoor box it was €99. No one said that to me. And no one told me about the €50 activation fee. What the hell is that for? Anyway, my first bill is €218… Ow.

And i had an outage yesterday evening at 4.30pm. Rang customer care who saiad they were closed for the weekend and gave me a 1530 number… Hell no! Eventually got through to someone on the customer care line, who had broken english and was no help whatsoever. Kept saying i have to wait. So i asked for a credit, and it was like i was asking for a free house! Eventually got it through to him that i wanted a manager (refused to give me one initially), and the lovely Irish manager came on and gave me the credit no questions asked!

The service is still good, but some customer care agents need more training in how to talk and english. Still satisified for now, but i will be talking to ComReg about tech support closing so early at weekends.

Review by Derek Johnstone, September 9, 2010

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Excellent service!

Thank you very much.

D

Review by Jackie, August 30, 2010

Wimax Imagine hasn’t been working for the past week in the Co. Louth area. Have rang them up and their excuses was the mouse on my pc. Can you believe such pathetic excuse. Next day ring them again opps sorry the ESB working on the lines was another excuse, and finally server was down excuse. Spoke to two people which took twenty min to answer the phone after having to listern to that crap jingle playing while waiting. Finally someone answered the phone and couldn’t speak clear precise English to understand them. Another excuse was I’ll have to ask my manager etc. All these sales rep at Imagine haven’t a clue. I told them one more day of this and I will not be paying a cent more for such bad service. I’m looking at other broadband deals. So with no broadband all week hadn’t any phone connections etc. Go to see my solicitor about this.

Review by James, August 26, 2010

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Have WiiMax about a month now and can’t really complain. Was with Eircom before on 7mb off peak calls package which was cost me €62 a month. And i was lucky to get over 3mb speeds. Changed to WiiMax and getting the 7mb calls anytime package for €40.

As for Speeds, (allegedly able to get up to 7mb dl, 512k ul), wirelessly i’m getting 2.7mb to 3.2mb and 600k upload. Wired however, i’m getting up to 9mb (hasn’t gone under 7mb) and same ul. Then again, i was told i’m fairly close to their mast.

Also, at the moment WiiMax don’t allow administrator access to the hub, so any port forwarding has to be done through customer care who, honestly, i haven’t had any problems wih so far. If you get an Irish lad they’re usually straight forward and honest. But some are reading from a script.

Overall, happy so far. It’s no firbe powered UPC, but i’ve been told by the installers (who, by the way, were excellent, tidy and extremely friendly) that WiiMax will be going 24mb uncontested by next year. Here’s hoping…

Review by Michael F, August 13, 2010

Just been approached by rep for Imagine WiMax. Have 20mb cable internet from Cablevision, Dungarvan. €50 without the tv, €65 for cable + telephone. Speeds are fine. Problem if service goes down in weekend (just like everyone else). Happened twice, okay by Monday afternoon. A bit pricey but I have 3 tech children. Definitely have to give WiMax a miss until they sort out problems. Would need to know what are actual speeds. Seem to be hidden charges in the terms & conditions plus 12 month contract – activation €50, dongle €50 and outdoor hub installation €100 ??????????

Review by Irene, August 12, 2010

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If you want to stay sane do not sign up to Wimax. Lies Lies and more Lies. Nothing has worked proberly since I signed up. Worst mistake I ever made. They should be prosecuted for misinforming the public. I have spent hours on to their so called Customer Care Service who sound like robots towing the party line. For two months I was overcharged in total by E100. No refunds they held on to my money running a credit on my account it took two and a half months to clear that. I informed them that I considered that they had robbed my bank account and looked for a refund request ignored.

Review by Kazys, August 6, 2010

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I now had imagine dsl broadband for over a year. am on a 7.6MB package. The speed is good never goes down below 5mb usually its around 6.5mb thought never have experienced max speed. Had a eircom broadband before that total crap was supposed to be on 7.6mb but i was barely getting 1 mb plus now that they will start reporting people who download copyrighted materials everyone should be staying away from them unless you fancy some time in jail.

Review by billy, July 22, 2010

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what a load of crap I had to cancel the worst ever.
for a company that should well up in integrated systems WEEEEELLLLLLLL one hand really does not know what the other hand is doing there broadband is seriously flawed there customer service is flawed there and there IT it definitely flawed
don’t order if you do you might as well be ordering a non-fictional nightmare on wimax street
and if you go to cancel OMG another nightmare don’t sign there agreement without reading your stuck with it once you sign unless you can cancel within 7 days according to wimax and even at this you will find it very hard to cancel within them days

get to the point order WIMAX = NIGHTMARE

Review by Jack, July 9, 2010

The landline with imagine is pure crapppppppppppppppppppppppppp Had no broadband or phone for three days and was still billed for it. They send stupid email when billing about there stupid Wimax singing jingle, plus enter their competition to Win 4 Electric Picnic Tickets!
Not going to even rate this shit whole ISP Imagine

Review by CooneyHousehold, June 29, 2010

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OK so the speed is much slower than advertised but what about their support. We lost broadband for several hours last weekend and then Saturday it went again … and was finally back Monday at 1 pm. I asked them for their SLA and he quoted me 3 “working days” ie. tough if it goes at the weekend, you could be waiting til Thursday for it to get fixed. Note, they don’t publish an SLA anywhere in their literature.
It’s a joke that they’re endorced by Intel and Motorola – we thought this meant they had some technical knowledge, apparently it was just some financial backing.

My advice – don’t touch them with a bargepole. We can no longer use our home phone (for same reasons as everyone else) so you’re saving nothing and we never experienced outages like this with either Eircom or Perlico.
PS The “average rating” should be a median not a mean as it’s clear that Stephen Miskella’s rating is an outlier and Imagine should not get more than a minimum on anything

Review by Paula, June 12, 2010

Just trying to get out of my contact with imagine. But no one will answer the phone. Will be on Monday stopping imagine from getting one more euro from me. I’ve have bad phone reception, very patchy and cracking all the time. I swear folks don’t ever sign up with them. They are useless bunch of crap! I’m not going to evern rate then. They dont’ deserved to be rated.

Review by Alan, June 8, 2010

Imagine is all PR and no action. They couldn’t give a damm about their customers etc. Michelle your right there “Irish Broadband relabeled” The phone is crap and very bad reception annoyingly patchy and crackling. I wonder do Imagine ever read this and learn from comments been posted on this?

Review by Eddie, May 31, 2010

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i agree with Katarzyna i ordered the wimax from them. same problem do yourself a favour don’t go near them with a bargepole as soon as you sign your Bo*****
the adds look great everything on the outside looks great but the reality is far from great i got Eircom there ok but a rip off it works at least i had NTL there ok to but need more DNS servers as i say wimax stinks and there policys stink to watch what you sign
BTW Stephen Miskella (above ) do you work for wimax

Review by James, May 28, 2010

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The worst ISP in Ireland. I have it and swear it the worst thing I have ever sign up to. Most of the staff haven’t a clue when you ring then about a problem. They just pass you one from one person to the next running up a huge phone bill. One time I rang i swear i thought it was a call centre in India. Couldn’t make out what the poor guy was saying. I wonder could i get a job at wimax answering phone? saying I don’t know pass you on to our customer support. Customer support “sorry i don’t know about that” i try and put you through tecnical support and you just go round and round with them. I wouldn’t put my worst enemy through this.

Review by Willis, May 17, 2010

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I have the 7mb package with the land line. Since the beginning the speed has been terrible. It’s at an average download speed of around 2.1mb over the last few months. It should be at least 5mb when you pay for 7mb. So not great at all really. We used to have a 3mb package with a different service provider and their download speeds were much faster. So go figure!!!

Review by Stephen Miskella, April 28, 2010

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I had Imagine 7.6mb through my Eircom landline for well over a year and I always got speeds up to 950kb/sec!! I would highly recommend Imagine through landline but for their new Wimax service I can not vouch for because I haven’t tried it. Landline service with Imagine though is savage!

Review by Michelle o'b, April 23, 2010

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Simply Crap! This isn’t wimax. This is Irish Broadband relabeled!

I had it for 3 weeks but the speeds never got over 1.2Megs!

It wasn’t worth it

Review by Katarzyna w., March 12, 2010

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i BOUGHT IMAGINE LAST WEEK.. I HEARD IT WAS GREAT COS THEY WERE ON THE RADIO ETC ETC… WHEN I SET UP IT, THE MAX SPEED I GOT LESS THAN 78Kbps..

(Sorry for the capitals)

I called up and they said their network was too full in my area. I wanted to cancel but they gave some stupid excuse for why I cant…..?
I just gona stop paying and dump the modem …..its not worth it.

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