Comments on: Imagine

By: maggie

maggie — Wed, 01 Feb 2012 22:48:18 +0000

They are a joke signal does not carry throughout the house. Speed is about equal to dial up connection. Im with them over one year and will be leaving as soon as i can get another decent provider

By: tom

tom — Fri, 20 Jan 2012 12:49:57 +0000

I have same story as “Review by Brian, December 6, 2011″ when 200Gb a month downloaded data caused speed to be reduced to 300kbps. They also added me to some special heavy users list and will be monitoring closely. I talked to 20min to dumb Indian guy who could tell at all what “fair usage” is so i have no clue how far i can push next month… Can i open 5 pages at same time or it will crash all network? 200gb month is very far fair usage unless Imagine network has sensitive hardware and limitations at data center end. Bad provided, looking for a change.

By: Peter

Peter — Fri, 13 Jan 2012 20:23:32 +0000

I have been using Imagine WiMax for 9 months on their 7Mb package. In that time I have often got over 7Mb — often 10Mb download speed which I am very happy with. The ping is not fantastic at around 100ms but it has not caused me any issues. I have had only two problems since having it installed and in both cases Customer Service had it fixed in no time. I watch a fair bit of TV streamed from the net and I have never had a download warning.

Most reviews of this service rates it as very poor — my experience has been very different and so far I am happy with the service provided.

By: Daxter

Daxter — Tue, 27 Dec 2011 17:49:16 +0000

Download speed: 4 bytes/second
Ping: 1250ms
Upload speed: 1 byte/second

I am paying for a seven meg connection and apparently where I live I am getting a “strong” signal also…….

By: Thomas Hughes

Thomas Hughes — Thu, 22 Dec 2011 22:39:44 +0000

done another test on speedtest.com ping was crap at 86 but download was 9.25mbps not bad as im only on the 3mb package i dont have the phone so can comment on that

By: Dave

Dave — Wed, 21 Dec 2011 19:15:34 +0000

If you are in the North also, stay well clear of Imagine. Total rubbish as it just doesn’t work!. Every time I contact the customer services, it’s the same old excuse… We are having problems with the transmitter… Heard it once to often now!
Contract cancelled from January!!!

By: Brian

Brian — Mon, 05 Dec 2011 23:39:20 +0000

My download speed was limited due to “heavy usage” according to WiMax staff.But what “heavy usage” means-they could’t answer this question.
I phoned them several times and the last time we did over 60 min talk and got me no where.I asked for better package as I have 7Mb????????????? at the moment, that I am prepared to pay more and even switch to business package as long as is UNLIMITED and they said it’s not available in Leixlip.
I tried in several different ways to buy better package with no luck!
I am going with UPC, for a 10 euro extra will get genuine 50Mb as a few of my friends have it and never get “Warning Messages”- at least you know you have 500GB limit which you will hardly exceed.And even if you do, you won’t get limited for the rest of the month.I know that for sure as my neighbor is tracking his downloads regularly and even goes up to 570-600 GB a month.
Oh, when I complained about speed(even browsing the net) they told me I should consider upgrading my PC.I was laughing for 10 min, told them I have the latest Macbook Pro and she cut me off!

By: Johnny

Johnny — Wed, 30 Nov 2011 08:28:01 +0000

STAY AWAY FROM WIMAX! Many of the postings here say that their download speed is crap and they get “fair usage warnings”. This is because the minute you get one of these messages they throttle your Internet for the rest of that month! Mine is 100mbps right now …… They sell you “unlimited” download. They do not tell you what the download limit is, just about “fair usage”. But, hold on? I thought this was “unlimited”? They sell you lies. I am told this download limit is as low a 35GB. So, the gamers who recently posted that they were happy with WIMAX – you sure have a surprise in store for you! Play away for the first week or two, bacause after that you are screwed!

By: Kamil

Kamil — Mon, 28 Nov 2011 18:15:03 +0000

I cannot express how pissed off I am with wimax service. I live in Co Kildare, I ordered 8mb broadband and it usually takes about 15 secs to display google, you tube – unusable, skype – unusable. I switched from Eircom, which I was always very pleased with, except the price. Now I ended up with wasted 150 euro installation fee (theres no installation). If I had the time I would drag them bastards to court. Guess I’ll just stop paying and dump the router. BEWARE!!!

By: David

David — Wed, 16 Nov 2011 17:00:35 +0000

THIS WAS MY POSTING OCTOBER 2011.

I would like to check if anybody is having difficulties with IMAGINE and there debiting of accounts. I normally am billed on 19 day each month. I was surprised when I was debited on the normal day and two days later they charged me again. I have emailed them twice as of today and telephoned on two occasions. They told me they only became aware of it when customers told them. I would have thought they would have notice too much money in their account. I am still waiting for them to an appropriate response. Anyone else have problems like this and what was the outcome. Advice welcome.

THE OUTCOME AFTER TEN DAYS WAS A REFUND… EMAILED CARE@IMAGINE.IE ALMOST A MONTH LATER NO APOLOGY OR ANY FORM OF WRITTEN COMMUNICATIONS. I TOLD THEM BY EMAIL IF ISSUE WAS NOT RESOLVED I WOULD ATTACH A TWENTY EURO ADMINISTRATION PER DAY IF ISSUE WAS NOT RESOLVED. WHEN I CONTACTED THEM BY TELEPHONE … INDIVIDUAL WORKERS WERE HELPFUL… I AM SORRY TO SAY I PERSONALLY FEEL THE ACCOUNTS DEPARTMENT ARE RUBBISH… THE ONLY WORD THAT EXPLAINS MY FRUSTRATION WITH THIS COMPANIES CUSTOMER SUPPORT.