Irish Broadband

Irish Broadband consider themselves “technological leaders in the wireless broadband industry” do you agree?

They have a range of broadband in a box, fixed wireless and DSL packages.

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29 Customer Reviews of “Irish Broadband”

Review by Frank, December 27, 2012

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When I ring, they ask for a contact number to reference the account. they can never locate it until I remind them it is an Irish Broadband account. obviously not integrated properly, even after a couple of years. Always get the impression it is more of a favour than a paid for service.

The normal quality is average nut declining rapidly.

Have had problems with downtime. This year alone, have had several “windows” of several hours with no service. One 3 day outage and have had no service since 22nd of December. Have been told it is unfortunate but nothing can be done until the new year.

The only thing happening in the new year is the selection of a replacement service provider.

Review by Andrew, September 15, 2012

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Have been with IBB since 2005, on Breeze 1Mb. at the time it was a decent option, and proved more reliable than the competing ISP’s and of course dial up.
Having had to call them up a few times, their tech support team was fine, although it diminished slightly with the takeover from Imagine, once having a support agent scoff at me when I mentioned I was an IBB customer.
Overall downtime is similar to many of the other reviews, 2-4 days total out of 7 years. A few hardware faults have occurred but the radio modem was replaced and tested on site within 2 days, and the engineers were very professional.
The speed has always been consistent, and now with the upgrades and throttling, downloads of up to 6Mb are possible, with uploads at 3Mb. With more of the neighbours switching to other ISP’s for their TV and phone needs [I once counted 12 radio masts on my street alone], I’ve found that peak times are less congested.
The pricing is the downfall really, however the free upgrades were a bonus.

I would recommend current customers to stick with them, however I would not recommend new customers.

Review by Dan, August 31, 2012

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I have been an Irish broadband customer for 5 years. In that time my internet connection was down twice for a period of 6 -8 hours for maintenance. I have gotten the advertised speeds consistantly but my main issue is the pricing. 49 euro /month for a three Mb connection seems a bit extortionate in this day and age.
I recently rang customer service to enquire about other options to be told there is a new package of 6Mb for 36euro. Why did I have to ring to find out about this ?? I know they like to make money but seriously, not one person in that company thought to suggest informing customers about this considering we are all paying over the odds for the service. Customer Service, I suggest someone in the company might want to read up on the topic !!
To make this change to the faster/cheaper package I had to ring a second time as the first rep I spoke to did absolutely nothing about my request. You would think that in this period of economic turmoil that keeping customers happy would be a priority, this does not seem to be the case.

Review by Alex Emmett, June 29, 2012

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They Suck, this is not a third world country the apartment im staying in with my study abroad program keeps on crashing we cant stream movies or dowload things at all. some how the only F-ing thing that works is SKype. like i said they need to get with the time.
***** this worthless company

Review by DT, June 16, 2012

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I signed up for 1Mbps Breeze in 2003. Twas a bit pricey back then but was my only option. Service was pretty good and a far cry from dial up LOL. Over the years, they upgraded customers on 1Mbps to 2Mbps, then 2 upto 3, then for an extra fiver or so plus VAT, 4Mbps.

Currently I am on 4Mbps and very happy (although pricey). About 4 years ago my connection went down. I tried absolutely EVERYTHING. Switching off the POE PSU, resetting the router, swapping out the router etc. I called tech support who ran some tests while on the phone. They identified a fault and visited my house within 2 days.

They swung the aerial around to another base station and issued a new IP. Since then, it’s glitched a couple of times (expected with any service). It has been rock solid otherwise and I have no complaints. Other users slating the service don’t understand that the level of service is dependent on location, contention, possibly the router they are using, time of day.

It is slightly unfair to slate a company like IBB who I think are generally offering a good service but of course you will have some problematic locations which IBB should try their level best to address. My main gripe with IBB would be their package/pricing structure. Have they been milking it for too many years at this stage?

Review by Tina Murphy, May 17, 2012

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I contacted WiMax on 1st May 2012 and made a broadband reservation. To make the reservation I had to provide a phone number, an email address and a postal address. I received an email from WiMax thanking me for my reservation and informing me they would contact me with an install date. I called three days later to get an install date and was told it would take up to ten days to hear from them. On day 8 (9th May), I called again and was told “It *will* take up to ten days, please stop contacting us, we will contact you”. On 11th May (day 10) I called WiMax again, and was told that they didn’t know why I hadn’t yet been contacted. I was told I would be called back. On Wednesday 16th May I still hadn’t heard from them, so I called them. I was told that no reservation had been made by several members of the sales team. I asked to make another reservation and asked if it could be rushed through as I had been waiting for 16 days at this stage. I gave them my details again. That afternoon, they called a telephone number which I had asked not to be contacted at, and told me “We have no reservation for you. We will have to make a new reservation”. I informed them that I had already made a second reservation but if necessary I would make a third reservation. I started to provide them with my details for the third time (not including all the times I called with an enquiry regarding my previous reservation). As I started to provide my postal address, I was told they could not provide broadband in my area. I had wasted a total of 17 days contacting the company repeatedly trying to make a reservation. That was their SALES team, where I was trying to give them money! If their sales team is that incompetent, I can only (fearfully) imagine what their customer service is like. I would advise to stay well away from Irish Broadband / WiMax / Imagine (they are all the same company).

Review by David, December 6, 2011

Receive a Broadband Upgrade offer today from IBB. The offer from 2Mb BreezeBroadband service up to 6Mb. They trottled it up automatically for December 2011. Have checked speeds and they are running at 5.5 Mb Download and 3.5 Mb approximately. Yes an improvement. They will charge Euro 4 extra from January 2011. If speeds stay at this level maybe reasonable offer.

Review by John Doe, November 6, 2011

Quite pricey and intermittent service. Customer support very slow and at times incompetent/incomprehensible. The speeds offered are not really broadband in todays world and very rarely you get what you pay for. But. I cancelled the contract with them 2 years ago and the line is still alive and I am not paying for it so that is quite good and the kids use it for their devices. I am on a fixed line with UPC instead and the speed and reliability is much better and the price in a bundle with TV and telephone really good.

Review by Niall Galway, July 15, 2011

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Breeze service
I havent had many problems in more than 5 years its been down twice for more than four days (antenna problems )
and twice for 12 to 16 hours .
Support were fine ( more than 2 years since i had to call them (ie before they were taken over ))
Expensive for 4mb ( usually 2.5 to 3 download when tested ) but its nice to have 4mb upload ,as 256 and 512 is a waste of time for anything more than surfing .
Downloads arent unlimited , they do throttle.

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