LightNet

“Since 2005 LightNet have been supplying customers with high quality wireless broadband across rural areas of the west of Ireland.

We are committed to the highest quality in all we do and are continually expanding both our wireless network and the level of service we provide. As a local company our dedicated support team ensures that our customers get accurate and timely replies to any queries or issues all in a friendly and cooperative manner.”

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9 Customer Reviews of “LightNet”

Review by hairymary100, January 25, 2017

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This is a truly abysmal service always less than 2 mgs, frequently disappears altogether or runs so slowly that an ordinary news page cannot open. If you do try to download they throttle you, it’s too slow to effectively stream, you have to buffer for ages, even YouTube sometimes cannot function at the lowest quality.

We are out in the country here so there is no other choice without a landline, if you make a complaint they try to push a slightly faster service that ties you up to an 18 month contract and is even more of a rip off, as others have mentioned here already, except the one glowing review which presumably is a plant (BF Aug. 20). A friend has just recently managed to connect his laptop via his smartphone using Meteor and this seems to be working much better for them, it seems worth a try. Lightnet is the absolute pits but at least the owners are making a fortune.

Review by dodgymickster, March 10, 2016

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As promised, I just wanted to provide an update on my post issued on the 26-Feb-16.

I have completed a full factory reset on my router and the issues seems to be fixed!!

Some points I’d like to make now that I’m up and running on Lightnet for a few weeks.

(1) the follow up service from Lightnet has been excellent. I reviewed numerous call and constant emails from the the issue was fixed. they were fully engaged and gave a lot of advice on what tests/checks to do to see where the issue was coming from. After a full factory reset there have been no issues.

(2) I am now getting exactly what I’m paying for – Speed test (using wifi) show that download and upload speed are exactly what I’m paying for (10mb/sec and 1mb/sec).

(3) Very happy with my switch from Airwire to Lightnet as I can now avail of a much faster service.

Review by dodgymickster, February 27, 2016

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I have recently switched from Airwire (€30 package Speed 2 mbit symmetric and unlimited data) to Lightnet (€50 package 10mb download, 1mb upload, 80gb data). What a mistake for the following reasons;
(1) Paying €20 extra but for a much poorer internet connection
(2) At least with Airwire I had a constant signal albeit a little slow. Now I have a signal that drops every few minutes and internet pages just crash or simply won’t load.
(3) When ever I do have connection and I do a speed test the results are fine. However it could take 20/30 minutes before I can actually get a speed test completed as the internet signal disappears (website simply time out).
I will send an updated review in another few weeks and let you know if anything changes. At this time I will be returning to Airewire without question.

Review by cdcbolton, August 11, 2015

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I concur with most of what I’ve read in the reviews. I’m a domestic user with 6MB, which is more expensive than I’d like. On a good day I’ll get 2MB maybe but not all day, system degrades to unusable around 3-4 pm on most days. On a bad day I’m resetting my connection because of frequent dns server not found errors about every 30 minutes. On others it will be off-line for 10 minutes and then reconnect. So not ideal for large file transfers. Unfortunately being way outside Galway City I don’t have a lot of options as a non land-line owner.

Review by ConorBig, January 19, 2015

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At first, I found it great to have a solid 3Mbps connection, but I soon discovered the “Fair usage” policy, as mentioned in another review on this site. I won’t go into the details as the other review explains it well, but basically if you want to download anything bigger than 1GB (like a game, for instance) you will either have to stop it every half hour, for at least half an hour, to allow you internet to go back to full speed, or hope that it downloads in the next two hours with your internet at half speed, or else you are going to be dealing with a quarter of the bandwith you actually paid for. This also happens if you are streaming from Netflix or a similar service.

The very first line about this policy on their website says “Our fair usage policy is designed to make sure your broadband service is as fast and reliable as possible, whenever you want to use it.” but this policy seems to only benefit people who aren’t making full use of their internet, and with the overall price of this service, I doubt many people are going to be getting it just to browse facebook.

The only reason I gave 2 stars in performance is because, for that first half hour of downloading, it usually gives the full 3Mbps that I paid for. If it wasn’t for the fair usage policy, I would probably have given a good review. But this policy was never mentioned to me, and it was not made obvious at any point. The only sign I see of it on their website is a single button at the bottom of their homepage. Not to mention they claim to have “No Data Caps”. But that seems to be exactly what this is. A cap on how much data I can transfer in a certain period of time.

One more thing to mention is that after my second week with lightnet, they dropped my internet speed by half. This wasn’t due to the fair usage policy, as it lasted a few days. After spending far too long trying to get through to someone in customer support, I asked if there was a reason my internet was going at half the speed I was paying for, and they replied “But you are barely using your internet…?” and he very quickly realised what he said and started saying that he would have someone look into it. No more than 10 minutes later, my internet was back up to full speed.

I am currently trying to download a 4GB game from steam, which I began downloading at about noon. It’s now 7pm and I have 2.5BG completed and apparently another 4 hours to wait. Going to be calling Lightnet in the morning and seeing if there is anything at all to be done about this. Because even though this is a horrible policy, which nearly defeats the purpose of getting this internet, it’s still better than Eircom…

Review by bf, August 20, 2014

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I have been using light Net for many years in Galway for my small business and I have to say I fid them very good….highly professional and responsive and I recommend.

Review by stratology, April 23, 2014

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STAY AWAY FROM LIGHTNET.

They are expensive, a 4Mb connection in the country costs more than twice as much as a 200Mb connection in Galway.

The connections are unreliable, expect frequent disconnects.

They advertise unlimited downloads, but have a “fair usage” policy in their small print ( http://www.lightnet.ie/wireless-broadband/wireless-fair-usage ): this means: if you actually start using the bandwidth that you purchased, they throttle your speed. Forget about using Netflix etc. Expect less than half the download rates that you pay for.
A 4Mb contract means that you can get download speeds as low as 60k. (Average would be between 1 and 1.5Mb)

Customer service is friendly, but clueless.

Their hardware is locked down, no option to access router settings, if you want to map ports etc. (Customer service does not respond to any requests regarding router set up..).

Review by John Braine, January 10, 2014

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Test review.

Review by Admin, December 31, 2012

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Admin Test review. Will delete.

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