Magnet

Magnet Networks “provides commercial and residential customers with the services required to enable them to enjoy the benefits of high speed connectivity at competitive prices.” They have a range of entertainment bundles and three main broadband packages.

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64 Customer Reviews of “Magnet”

Review by carlos, September 16, 2017

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This company provides a really poor service.

It seemed great at first as the contract is flexible and can be cancelled at a month’s notice but it was a nightmare getting the internet/modem setup. Unlike other companies, they have to send an engineer out to install the modem. Even arranging this was a disaster. They sub-contract the installation to another company. This sub-contractor is impossible to reach and very inflexible on appointments (9-5 mon-fri).

You’re not given the engineer’s number either so you deal with a middle man. Nobody takes ownership. I took two days off work to let them in for pre-arranged appointments. You’re given a 5-6 hour window in which they’ll show up. Again, useless. The first day, they didn’t show up at all and the second day they were 7 hours late. Not much in the way of an apology either. Disaster!

I would avoid Magnet like the plague.

Review by TerryCloth, May 24, 2017

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Magnet sucks. Not as bad as Vodafone, but still pretty sucky.

I have a FTTC (Fibre to the Cabinet Service). Advertised as up to 100MB, told on installation that it was about 80. Evening service runs anywhere from 10 – 50MB download.

The service just bounces up and down a lot. With frequent, brief disconnects. I never got an explanation for any of these, just a “Yeah, I can see that happened there alright, but it’s ok now, yeah?”

Connecting media players to the media server in the house is also hit and miss. It can work fine for a while, then suddenly devices start losing sight of each other, and the only resolution is to reset the router.

I’ve pretty much given up calling customer “support”, unless one of the frequent downtimes starts to drag on. Partly, I’ve given up because they don’t care. The other reason is that it takes forever to get through to them, and as one support queue fills they route to call to random other queues (call tech support, eventually get through to billing)… all the time you’re paying for the call, cause they don’t offer a freephone number or even a landline number. You’re paying premium support for a substandard service.

So why am I with them? Because they offer a pay as you go model, and I want to be able to switch to another provider for Fibre to the Home as soon as it’s available without breaking contract.

Review by sunnybug, May 10, 2017

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Before someone comes up onto the stage they are doing their home work first-nobody do not exercise when already on the stage.
Magnet guys still have no clue of what does running the business means!
Upon their understanding it means nothing more but checking their bank account and dreaming of living high by doing nothing.
We were waiting for connecting us to the broadband service 10 days (!) and our patience was gone by then – we came back to our previous provider.
Customer care is terrible! They lying straight into the face that someone will call back in next 30 minutes and it last forever – they never call back!
They are using KN Networks technicians who are rude and lack even basic knowledge.
As a non Irish person I’ve got strong aftertaste of racism present during all our communications.
What a shame!
I’d recommend to avoid these guys and to chose other internet provider instead.

Review by babsieby, March 2, 2017

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Really dont get negative reviews for Magnet broadband. I’m thoroughly impressed with them. I had previously been with both UPC and Sky for broadband. While they were both good, they kept trying to hike the price on me which really irked. I’ve locked into a €40 p/m, 18 month deal with Magnet. I’ll know every month what my bill is, total relief!! Magnet broadband is just as fast and as reliable as the aforementioned. Its no frills no fuss just the product and leaves you to it. No constant adverts/flyers/calls with offers. Just you and your broadband for a flat fee with no hassles. I’ve had absolutely no issues and no botheration and will stick with Magnet for life.

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