I have been trying to get Magnet installed since November. I have made 5 phone calls to try and get an enigineer to no avail, and depsite promising internet connections of 24MB my internet connection last Sunday was 0.097 MB. I have never managed to get it over 1MB. I am now on the 6th phone call.!!! Rating from 1 to 10 is at 1.

I have been trying to get Magnet installed since November. I have made 5 phone calls to try and get an enigineer to no avail, and depsite pormising internet connections of 24MB my internet connection last Sunday was 0.097 MB. I have never managed to get it over 1MB. I am now on the 6th phone call.!!! Rating from 1 to 10 is at 1.

The internet always worked fine and was fast, but it’s bloody expensive and you have to cross fingers you don’t need their customer service, because that’s just a total shambles.

Magnet Broadband: just stay away. I have requested the service over TWO months ago. I had to accept a verbal agreement but never received any written contract despite several requests, nor confirmation of whether the contract is active or not and if active since when (as i obviously would like to cancel and switch to a different provider). Needless to say, I am still waiting for the service to be delivered. They rely on Eircom for the phone line activation…I have been contacted by Eircom TWICE, by two different technicians who asked me to leave work and go home for the activation, on the very same day. No notice, so I couldn’t leave. I emailed Magnet to let them know afterwards that for almost two consecutive weeks someone would be at home, and to please reschedule the appointment for the activation. Nothing happened. I sent Magnet about ten emails asking for clarifications (not to mention the several calls)/written documents, they wouldn’t even call me back and if they did they wouldn’t provide me with a deadline, or send me the contract terms (I do not want to pay a 50 euros cancellation fee since me canceling would be due to their inability to provide the service), or confirmation that the contract has been revoked as per my request. Some random, pretentious prick calls me every now and then to reassure me that someone is “having a look into it”, but that’s pretty much it.
Don’t get near them. Unprofessional, incompetent and rude.

i.m with magnet past 3 month and i have lots trouble with connection drop down every day and i pay for 24 MB and my speed is only 10 MB i was with another provider and i got 7 mb and my speed was always 7.8 mb

Been a customer on their LLU 24Mbs for over a year. Service itself never went down once. Had a bit of an off start but quickly resolved. Sales support is ok, but their customer service / tech support is absolutely rubbish. No such thing as technical support,everything is escalated to “2nd Level” who you can’t contact vi phone.
Other than very poor phone support, the actual product is grand, perfect! very stable connection.
I would recommend this service for liability and fast DSL service. Don’t expect great phone support though.

If you can’t get UPC, Magnet LLU is an excellent choice, if you can avail of their 24Mb service it is excellent. But your max speed will depend on your distance from the exchange. We get 13Mb all the time, it’s 1:1 ratio so no line share, we actually get 1.4MB download speeds all day long. They also have no download cap, so it’s all you can eat broadband with no limits.

We have been a customer for over two years now and had zero down time, zero. We also have a phone but have never used it, as all we need is broadband. It is expensive when compared to UPC, but if UPC isn’t in your area you don’t have much choice.

I would recommend Magnet, just when you call double check that Magnet actually have equipment in your local phone exchange, so you can avail of their high speeds via local look unbundling.

Connection fails several times a day and takes a few minutes to come back… No need to say this is annoying and it makes it im[possible to do anything that requires a steady internet connection. I’ll switch as soon as my contract expires.

Having switched from wimax to magnet i have been using magnet for 3 months now and it is AMAZING!! I can finally game online again without having the slowest connection ever, whats more i can even game while my laptop and desktop are both on and actively using the internet, phone line is absolutely fine in comparrison to shitty wimax’s which sounded like the other person on the line was constantly in a wind tunnel, i can use torrent sites again and get ridiculous speeds of 900kbps, would recommend this service to everyone!!!

Tried to get Magnet set up for the last 2 months. When I initially ordered they told me it would take 2-3 days to set up. They have charged me a higher amount than they should for these 2 months, even tho I still don’t have the service. Every time I call, I am promised a callback, but so far after about 40 phone calls, no one has ever called back.
When I asked to talk to a manager, because i wanted to make a complaint I was simply told to change to another provider if i was not happy with the service (non existing so far).

Worse customer support I have ever experienced. They don’t even log evry call I make into their systems.

I would never recommend anyone to go with Magnet.

PS. This is the only provider except for Eircom I can get, and I am still waiting…

Have been with Magnet for a year now and had 2 seperate technical issues that caused me a lot of grief. I can forgive an occasional technical issue provided they get me back up and running quickly however this is where Magnet failed me BOTH TIMES. The main issue is that they have a Customer Care line rather than Tech Support line, so you get through to non techncial staff who log the complaint and promise a callback from “Level 2″. Sadly the call back doesnt come until you persistantly call and complain and threaten to move to another provider. Then when a “Level 2″ does eventually call you back and ask you to complete some troubleshooting steps, you then have to call back to customer care with the results and go through the same nighmare again because the non-technical staff are unable to make a decision based on your results. So an issue that should be resolved in 24 hrs can go on for weeks. Also on my last call to Magnet Customer Care I spoke to a completely disinterested staff member who after listening to me rant, repeated my complaint back to me in the following words”customer very unhappy at lack of callbacks, Blah, Blah, Blah, Blah”. If I had someone working for me who addressed a customers comlaint with the words Blah Blah blah, I would sack him on the spot! Magnet, sort it out!! Look after your customers!

All I can say is avoid this company. Faulty line and no Broadband services for over a week. Up to 3 phone calls to their customer service line a day with several promises of a call back from their engineer to no avail. Worst still I am planning to switch to another provider so i rang in to request mu AUN number. No one in the customer service team seems to know where to find it. They promised to call me back. It is 48 hours on and still waiting.

I am so done with them!

Please Avoid!

I have been with Magnet since 2004. I think I am one of the first set of customers to join the company. I’ve had very little to complain about albeit, not the fastest speed in the world but reliable all the same. Until around last Christmas (2009) that is. Ever since the service has been quite erratic. Sometimes my phone lines would be unreachable only to come back again at later time. Both phone lines and internet have been down for about a week now and many phone calls and numerous promises of calls back after, no end in sight. Now pissed off and looking to change

Connection always going up and down. Lousy download times. Completely unreliable. Just as well that I have UPC as a backup. Am ditching them. Buyer Beware! Their claims on broadband speed are pure fantasy.

although he speeds were alright …………. I had a technical issue but when I called I got the most rude customer service agent ever!

I will be canceling soon as they didn’t fix my technical issue”!

I used to have magnet. The speeds were alright but were not up to scratch.
I have moved to another provider and am happy with them.

Don’t believe it when they say you will get 24Mb speed because you don’t!

Total waste of money!

The customer service is terrible!

Persistent connection issues are one thing. But a complete unwillingness to address problems time and time again by the single worst customer support team I have ever had the misfortune of dealing with is quite another. After being promised callbacks over the same issue for about two months, not to mention a dozen unanswered emails, I politely asked to speak to a manager, I was promptly hung up on by a a chap called Kevin. Thanks Kevin, you made my decision to change ISP a whole lot easier.

An absolutely useless company. Avoid.

Just for all who hate caps.

Not the best… but for me is Ok

The fact is that their customer service is the worst i’ve ever experienced from any company from any service. I haven’t had use of the service I’m paying for since 4/1/2010 despite many calls and e-mail. They never call back.

Maybe a good ISP but the price is just not right I recommend Smart Telecom or ntl

I’m with them since 2006. Going to switch to Smart Telecom. Tech Support ABSOLUTELY USELESS!!! Internet down for nearly 2 weeks. Spent 80 euro for phone calls to tech support and all they say is we will ring you back we cant do anything! And they wont ring you back. It took them week and a half to put call to eircom to fix my phone line. After that only two days eiroc guys comes 30 minutes and internet working away! WEEK AND A HALF THE DID NOTHING TO FIX ISSUE. HAD TO SHOUT ON THEM AND SAY THAT I’LL CHANGE ISP IF THEY WONT FIX IT B4 THEY DID IT.
Service itself not reliable at all- router frizzes far too often.
Stay away from them!

No complaints about Magnet whatsoever. Were on Digiweb previously, connection so bad rarely got over 2mbps down and 700kb up. With Magnet 10mb package consistently get 8-10 down, lightening fast connection. Use Blueface VoIP over Magnet and the call quality is perfect – with Digiweb couldn’t even make a phone call the quality was so poor. Customer service has been good when needed, which has been very rarely! Also great value as Digiweb were nearing E40 for their ‘service’ another E10 is more than worth it to upgrade to Magnet.

18Mbps on ADSL work and play from home absolutley no problems. PCTV gives me a second TV too

Speed is crap !! value to high I changed to ntl 10MB get ntl not the best coustomer service but great value for many

I’ve been with Magnet for several months now, on their 10mbps LLU ADSL product, and have had a great experience so far!

The sales guy was extremely helpful and well-informed, the equipment arrived on time, with useful, well-written documentation, and once I installed it, it worked straight away. Since then, bandwidth has been high, and the speed of the connection is always nippy regardless of the time of day. I haven’t noticed any downtime whatsoever.

I’ve previously been with Eircom, who were maddeningly slow at times. By the end of my 2 years with Eircom on the 3mbps product, I would measure my link and get figures of 600kbps! atrocious, and definitely not worth what I was paying. It’s worth noting that I was on an Eircom local/long-distance/DSL bundle — but my combined phone/internet bill is now cheaper with Magnet.

I now happily recommend Magnet to anyone who asks….

Can’t get their Fibre service but have their Magnet Force 10 product is still good. Install was pretty straight forward and the speed is great – youtube at 7:00 pm on my last provider was a lesson in patience

I only rang customer care once about the wifi and got an intelligent response within 60 seconds! – it turned out I was the dummy!

Can’t complain and before Magnet I seened to always have a reason to complain

I have the 10mbps package via my phone line in Dublin, and it’s pretty good. Havn’t experienced any real downtime and the service is very reliable, especially compared to any ISPs I’ve used in the past.

Note: I am on 8MB synchronous Fibre to the Home (FTTH).

After having had disastrous dealings with Eircom & NTL in the past, it was a pleasure to sign up with Magnet. I work from home minimum one day a week, plus most evenings, so I need a fast, stable connection.

We recently moved into a new development, one of our reasons for selecting this was the promised FTTH connection. Our 8MB synchronous connection really does provide 8MB (sometimes more) both up and down and makes surfing the net a real pleasure.

One slight issue is that a few sites are inaccessible via Magnet’s network, amazon.co.uk being the most important to me. Luckily, I can turn on my work VPN and bypass this issue. It has been reported to Magnet, but has not yet been resolved.

We have a SHDSL and an ADSL line with Magnet in work. The Zylex routers they supply are extremely flakey, their customer service is absolutely useless (no taking ownership of a problem, no returning phone calls and never any follow-up). It took 3 months after switching to Magnet for everything to work as desired. Many deadlines were missed for getting things, very much a case of the left hand not knowing what the right hand was doing.

Absolutely the best internet service I’ve seen in Ireland. Note: I am on one of the fibre to the home connections.