Comments on: Magnet

By: A.S

A.S — Wed, 16 Jun 2010 23:02:34 +0000

All I can say is avoid this company. Faulty line and no Broadband services for over a week. Up to 3 phone calls to their customer service line a day with several promises of a call back from their engineer to no avail. Worst still I am planning to switch to another provider so i rang in to request mu AUN number. No one in the customer service team seems to know where to find it. They promised to call me back. It is 48 hours on and still waiting.

I am so done with them!

Please Avoid!

By: Kay

Kay — Mon, 14 Jun 2010 15:01:03 +0000

I have been with Magnet since 2004. I think I am one of the first set of customers to join the company. I’ve had very little to complain about albeit, not the fastest speed in the world but reliable all the same. Until around last Christmas (2009) that is. Ever since the service has been quite erratic. Sometimes my phone lines would be unreachable only to come back again at later time. Both phone lines and internet have been down for about a week now and many phone calls and numerous promises of calls back after, no end in sight. Now pissed off and looking to change

By: Emer

Emer — Sat, 08 May 2010 10:15:48 +0000

Connection always going up and down. Lousy download times. Completely unreliable. Just as well that I have UPC as a backup. Am ditching them. Buyer Beware! Their claims on broadband speed are pure fantasy.

By: Terri

Terri — Fri, 23 Apr 2010 07:53:09 +0000

although he speeds were alright …………. I had a technical issue but when I called I got the most rude customer service agent ever!

I will be canceling soon as they didn’t fix my technical issue”!

By: Douglas B.

Douglas B. — Mon, 12 Apr 2010 17:41:29 +0000

I used to have magnet. The speeds were alright but were not up to scratch.
I have moved to another provider and am happy with them.

By: Dave

Dave — Wed, 07 Apr 2010 07:18:18 +0000

Don’t believe it when they say you will get 24Mb speed because you don’t!

Total waste of money!

The customer service is terrible!

By: Ross

Ross — Sat, 03 Apr 2010 16:12:49 +0000

Persistent connection issues are one thing. But a complete unwillingness to address problems time and time again by the single worst customer support team I have ever had the misfortune of dealing with is quite another. After being promised callbacks over the same issue for about two months, not to mention a dozen unanswered emails, I politely asked to speak to a manager, I was promptly hung up on by a a chap called Kevin. Thanks Kevin, you made my decision to change ISP a whole lot easier.

An absolutely useless company. Avoid.

By: andy

andy — Sat, 23 Jan 2010 02:16:49 +0000

Just for all who hate caps.

Not the best… but for me is Ok

By: Fergal

Fergal — Tue, 19 Jan 2010 16:24:57 +0000

The fact is that their customer service is the worst i’ve ever experienced from any company from any service. I haven’t had use of the service I’m paying for since 4/1/2010 despite many calls and e-mail. They never call back.

By: Anonymous

Anonymous — Sun, 29 Nov 2009 16:39:49 +0000

Maybe a good ISP but the price is just not right I recommend Smart Telecom or ntl