Comments on: Magnet

By: DC

DC — Tue, 24 Jan 2012 14:49:28 +0000

I have been trying to get Magnet installed since November. I have made 5 phone calls to try and get an enigineer to no avail, and depsite promising internet connections of 24MB my internet connection last Sunday was 0.097 MB. I have never managed to get it over 1MB. I am now on the 6th phone call.!!! Rating from 1 to 10 is at 1.

By: DC

DC — Tue, 24 Jan 2012 14:48:52 +0000

I have been trying to get Magnet installed since November. I have made 5 phone calls to try and get an enigineer to no avail, and depsite pormising internet connections of 24MB my internet connection last Sunday was 0.097 MB. I have never managed to get it over 1MB. I am now on the 6th phone call.!!! Rating from 1 to 10 is at 1.

By: Ben Labbe

Ben Labbe — Fri, 13 Jan 2012 10:18:17 +0000

The internet always worked fine and was fast, but it’s bloody expensive and you have to cross fingers you don’t need their customer service, because that’s just a total shambles.

By: Maria

Maria — Thu, 05 Jan 2012 09:16:14 +0000

Magnet Broadband: just stay away. I have requested the service over TWO months ago. I had to accept a verbal agreement but never received any written contract despite several requests, nor confirmation of whether the contract is active or not and if active since when (as i obviously would like to cancel and switch to a different provider). Needless to say, I am still waiting for the service to be delivered. They rely on Eircom for the phone line activation…I have been contacted by Eircom TWICE, by two different technicians who asked me to leave work and go home for the activation, on the very same day. No notice, so I couldn’t leave. I emailed Magnet to let them know afterwards that for almost two consecutive weeks someone would be at home, and to please reschedule the appointment for the activation. Nothing happened. I sent Magnet about ten emails asking for clarifications (not to mention the several calls)/written documents, they wouldn’t even call me back and if they did they wouldn’t provide me with a deadline, or send me the contract terms (I do not want to pay a 50 euros cancellation fee since me canceling would be due to their inability to provide the service), or confirmation that the contract has been revoked as per my request. Some random, pretentious prick calls me every now and then to reassure me that someone is “having a look into it”, but that’s pretty much it.
Don’t get near them. Unprofessional, incompetent and rude.

By: jeckeo

jeckeo — Wed, 04 Jan 2012 18:31:30 +0000

i.m with magnet past 3 month and i have lots trouble with connection drop down every day and i pay for 24 MB and my speed is only 10 MB i was with another provider and i got 7 mb and my speed was always 7.8 mb

By: S.L.B.

S.L.B. — Tue, 04 Oct 2011 23:24:20 +0000

Been a customer on their LLU 24Mbs for over a year. Service itself never went down once. Had a bit of an off start but quickly resolved. Sales support is ok, but their customer service / tech support is absolutely rubbish. No such thing as technical support,everything is escalated to “2nd Level” who you can’t contact vi phone.
Other than very poor phone support, the actual product is grand, perfect! very stable connection.
I would recommend this service for liability and fast DSL service. Don’t expect great phone support though.

By: Luke

Luke — Thu, 18 Aug 2011 11:22:59 +0000

If you can’t get UPC, Magnet LLU is an excellent choice, if you can avail of their 24Mb service it is excellent. But your max speed will depend on your distance from the exchange. We get 13Mb all the time, it’s 1:1 ratio so no line share, we actually get 1.4MB download speeds all day long. They also have no download cap, so it’s all you can eat broadband with no limits.

We have been a customer for over two years now and had zero down time, zero. We also have a phone but have never used it, as all we need is broadband. It is expensive when compared to UPC, but if UPC isn’t in your area you don’t have much choice.

I would recommend Magnet, just when you call double check that Magnet actually have equipment in your local phone exchange, so you can avail of their high speeds via local look unbundling.

By: Ben

Ben — Thu, 16 Jun 2011 14:15:11 +0000

Connection fails several times a day and takes a few minutes to come back… No need to say this is annoying and it makes it im[possible to do anything that requires a steady internet connection. I’ll switch as soon as my contract expires.

By: Anonymous

Anonymous — Mon, 30 May 2011 17:31:43 +0000

Having switched from wimax to magnet i have been using magnet for 3 months now and it is AMAZING!! I can finally game online again without having the slowest connection ever, whats more i can even game while my laptop and desktop are both on and actively using the internet, phone line is absolutely fine in comparrison to shitty wimax’s which sounded like the other person on the line was constantly in a wind tunnel, i can use torrent sites again and get ridiculous speeds of 900kbps, would recommend this service to everyone!!!

By: Joe

Joe — Mon, 14 Mar 2011 11:17:56 +0000

Tried to get Magnet set up for the last 2 months. When I initially ordered they told me it would take 2-3 days to set up. They have charged me a higher amount than they should for these 2 months, even tho I still don’t have the service. Every time I call, I am promised a callback, but so far after about 40 phone calls, no one has ever called back.
When I asked to talk to a manager, because i wanted to make a complaint I was simply told to change to another provider if i was not happy with the service (non existing so far).

Worse customer support I have ever experienced. They don’t even log evry call I make into their systems.

I would never recommend anyone to go with Magnet.

PS. This is the only provider except for Eircom I can get, and I am still waiting…