Perlico

Perlico is “a subsidiary of Vodafone, the world’s leading telecommunications company and we are the leading alternative supplier of Home Phone and Broadband services to Irish customers”.

They currently offer 5 different broadband packages including a “Pay as you go” package.

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47 Customer Reviews of “Perlico”

Review by Tyrone, February 1, 2013

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If i could give them a no stars i would!! Here is a screenshot of their service and it is supposed to be 1MB instead i get 0.1MB, nearly as slow as dial up. Ping too high also line keeps dropping every half hour.. DISGRACEFUL!!!

http://imgur.com/r1uQXW0

Review by Will, October 14, 2012

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Unbelievably bad! Had a package for a year and three months in my broadband just stopped! The couldn’t figure out what was up. Two months on and I still had no broadband and they kept charging me. I managed to terminate my contract but they wouldn’t refund me my two months without an service. In fact I was told “I wasn’t entitled to a refund”. In the end I had to get RTE’s Consumer Show involved and immediately I got my refund.

To summerise…..just steer clear of this crew!

Review by Ciaran Kavanagh Hartstown D15, July 21, 2012

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Ha Ha
R.A.T.F.L.M.A.O.

rubbish rubbish rubbish lies lies lies blah blah blah

Review by Lorcan, February 15, 2012

I have to say I was very disappointed with Perlico, we were on a 3mb package for the price of one when we first joined, however everytime we logged on, the broadband would disconnect constantly for no reason, and when I got through to the customer service rep, he just suggested downgrading to 1 mn instead-No help at all! So we didn’t go with that, when I rang up again regarding the same problem, I was a nominated ocntact and the bil was in my father’s name, they claimed I was not down on the list of nominated names, even though I had contacted them before and confirmed my name!
Whenever you phone them up, they are not that helpful, they don’t offer any support, another time they overcharged us! So, in the end we went to UTV Internet and we find them much more helpful, although they are unavailable at weekends.
I have no hesitation whatsoever in slating Perlico and saying that they provide a very poor service.

Review by M, January 6, 2012

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Terrible.
That’s all I can say.

Review by Chloe, October 1, 2011

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Internet is constantly disconnecting is so unbelievably slow last time I had internet this slow I was using dial up

Review by Cian, January 12, 2011

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connection crap, can only play games online 4 about 25 mins de it drops, just a disgrace but i dont see anything wrong wit the customer service

Review by noel, January 7, 2011

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where do I start as nearly every other person has said STAY AWAY FROM PERLICO they are a bunch of cowboys biggest mistake I ever done was listened to other people who told me try Perlico when I was with Eircom as it has been stated the internet keeps dropping at least every 10minutes

Review by steve, December 14, 2010

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i would not even rate them they are so bad. The worst internet connection i have ever had , constantly the internet is down ive never seen it so bad in my life !!!!!!

Review by ken, November 24, 2010

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really really bad service internet randomly loses connection and speed is so slow, Phoned them telling them that i only had 0.50 download speed they done their own teat and said they were supplying me with 8.00 download speed. blames everything from my modem ,pc to telephone point.Ask them how was it that last week everything was fine, They said if they sent someone out to check and the problem was mine they would charge me 130euros. My previous statement doubled in price because they said i downloaded 44gb which left me dumbfounded as i have been having problems getting online, they told me to change modem password because of there was a chance someone was using my line.
basically they are a licenced cowboy ripping customers off by poor service and overcharging them

Review by Christian, November 24, 2010

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Connections drops intermittent and router does not get IP assigned.

Overview of used traffic volume does not work for months now. Same for the online bill, as it cannot be opened.

If you don’t require a reliable internet connection, it’s ok probably. Otherwise you might look for another ISP.

Review by ANNE, November 21, 2010

Absolutely dreadful, was with for many months and was a living nightmare, messed up nearly every bill, customer services know nothing and some cases didnt want to know…
stay well clear of these amateurs

Review by John, November 8, 2010

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Still waiting for ‘on-line’ statements 18-months after starting service. I keep phoning, and Perlico keep saying they’ve sent them. Where? Not to my mail box. I haven’t paid them, and they’ve now disconnected me. Phoned again; told Perlico I’m cancelling the contract, asked for final bill to be posted to me. Perlico say they’ve emailed it. Again, no bill. Now had final demand from collection company. Phoned Perlico, asked to speak to customer accounts. Perlico say I should email my query. How can I now they’ve disconnected me?

PERLICO ARE RUBBISH, A COMPANY RUN BY CONGENITAL IDIOTS. DON’T LISTEN TO ANY OF THE ‘POSITIVE’ COMMENTS POSTED HERE, THEY’RE NO DOUBT WRITTEN BY PERLICO EMPLOYEES TO BOOST THEIR ROTTEN IMAGE.

Review by keelin wall, October 29, 2010

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best broadband provider ever.Have been with them for a year i have never had a problem with the service.Im always getting about 2.7 mb of my 3mb package and im really happy with that.I have no worrie about switching to vodafone because vodafone own perlico.Great service althoughter

Review by Liz Gallagher, October 17, 2010

To add to my review of September 15 above (where I was cut off on 11 August due to upgrading), it is now 17 October and I have been with Eircom for 2 weeks now, wonderful service. Never got broadband back from Perlico, despite countless emails and phone calls. The funniest incident was when I rang on 6 September to ask when I would get the internet back and was told it would definately be back on 6 September, when I mentioned that today was, in fact, 6 September he said oh, em is it? well it wil be another week then!!!!. Judge for yourselves folks, but don’t say I didn’t warn you, STAY AWAY FROM PERLICO AND VODAFONE (as Vodafone own Perlico too!)

Review by Tony - Mullingar, September 27, 2010

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We’ve been with Perlico for over a year, service has been brilliant. we’re on “Pay As You Use”
which means bills vary between 30 Euro (under 250Mb use) and 50 Euro (over 10Gb but less than 40Gb thereafer excess charges never been charged though).

We were out for 6 days in total over the last 18 months but that was due to Eircom problems with DNS as far as I remember.

Oh yeah got 20 Euro credit from the refer a friend promotion

I think they are great, we struggled for years with Eircom but they might be better by now.

Review by Tony - Mullingar, September 27, 2010

We’ve been with Perlico for over a year, service has been brilliant. we’re on “Pay As You Use”
which means bills vary between 30 Euro (under 250Mb use) and 50 Euro (over 10Gb but less than 40Gb thereafer excess charges never been charged though).

We were out for 6 days in total over the last 18 months but that was due to Eircom problems with DNS as far as I remember.

Oh yeah got 20 Euro credit from the refer a friend promotion.

I think they are great, we struggled for years with Eircom but they might be better by now.

Review by Liz Gallagher, September 15, 2010

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Was with perlico for over 2 years. In July 2010 I got an email to say they were “upgrading” the broadband service and I “may have some small amount of interference with my broadband service”. Broadband stopped on 11 August and at the time of writing (15 September) it still hasn’t come back. This company are really bad, staff are nice on the phone (it isn’t their fault) but I have changed my service provider and would NEVER recommend Perlico to anybody!!

Review by April C, September 14, 2010

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this company are an absolute joke! aren’t they supposed to be reliable, effective? even contactable at the least? The pas three weeks i’ve been trying to contact a supervisor apparently now- in the past three weeks, supervisors only work on a call back basis. But as i’ve sain in three weeks no call back. i’m awaiting my third modem in twoo months. apparently the first wasn’t compatible with 8meg but when the second one came- the exact same modem they discovered the line wasn’t compatible. problem solved………until the modem is
“faulty” i’m now into week two of waiting for my modem. I’m also awaiting a call back as i want to cancel the account- also seemingly impossible. They are an absolute joke, steer clear, perlico is the worst thing i’ve ever done! seriously! It’s for your own good.

Review by Robert, August 30, 2010

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Perlico are rubbish. Broadband dropping out for 2 months now and they wont fix it.

Review by Jorge, August 25, 2010

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Bad service…….worse customer service, without brains to speak of. Service was out for 3 days and has been at 1MB since we signed up (was suppose to be 3MB). Awful, Please please don’t even think of buying their services.

Review by sean, June 29, 2010

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PERLICO SUCK! My web was out for over a week and you know what they said “not our problem” seriously they are the worst isp in the worldddddd. There owned by vodafone fyi. If you have any sense at all you wont go with these people.

Review by Barry, May 22, 2010

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Absolutely useless, all they want is to sign you up onto the 3mb package so they can tie ya in for another 12months. I had no phone or broadband service for a week, as was told the broadband would be fixed before the phone line. ********, how are you meant to get a connection through a phone line broadband supply if the phone line is down. can only get 0.80kbps and the exchange is less than a mile away. Stay away from Perlico

Review by DeAtH-BeAsT-RuN, April 25, 2010

plaese forgive my spelling as i am dylexic and my abuse of you people out there tha got roped into all over the below look all you think perlico are bad when infact its nothing to do with them its all the goverments fault for letting them in the country in the first place. right now thats over, i’ll get to my point lets start with eircom actualy lets not there crap were i am, i was with them 2 years with 1m line and i had nothing but trouble and when i say trouble i mean trouble then i switch to perlico and called eircom up to let them no and bam would you believe it my internet was so perfect for 2-3 week while the change over was going on now considering i was losing connection speed everyday and most days apart from losing connection full stop for hours on end was ridiculas now they told me that my lines were copper and i thounght well yeah i can understand this and said to me there is a boost that they can do only with special sercumstance’s and this is what i think they did but by this time i was with perlico and just did not trust them=eircom after the 2 years now in all fareness to perlico there under the thumb of eircom and ultimetly eircom rule the roost and can **** with any landline and get away with it and divert to there customers in highly populated areas were they get more money they. dont care about the areas that are not populated enough for them its margins are not profitable enough any1 ever think why we as a nation consantly get scewed up the *** by are own goverment. now as far as 3 mobile broadband go there were cheap *** ************* thats why they got the contract because like them cheap assmotherfuckers well so is are goverment cheap as ************* all over there only reason are current govement is still ineffect is cause they rigged the ellection to bide there time in covering all those black holes were are nations tax payers money has ether been weasted or stolen. i mean really people think about it this man was Charles Haughey right hand man who raped this counrtys people back in the day as bertie has done but as per say we wont find any of this out till the ******* is nearly dead and as far as the other gobshite who is are so called Taoiseach well he can get ****** for covering that ***** *** and trying to shut down certain areas so as other companys can come in well to u i say this if its not broken dont try to fix it. are country is not broken just broke from all your ******* advisers who couldnt fight there way out of a wet paper bag with a stanly nife people you need to wake up before its to late some may say it is but i no its not we just need to reorganise our prioritys and do this now not over the next 3-4 years it needs to happen now charity starts at home if we cant help ours selfs how can we hope to help others and when i say we i mean our goverment to help all those poor souls who have been sweeped under the rug and told u made the mistake now u fix it. well no i am sorry yous made the mistake of giving the banks a shit load of cash to let them continue to opperate and the operation is take peoples homes of them and make sure that theres no money to hand out to buisness so people cant pay there loans and they can recoop there moneys faster this way buy selling there house’s of at lower prices cause the interst in most cases is payed first. and if any1 wants to finish this of please feel free to cause i really cant take it any more i’m only glad i have nothoing for them to take of me cause if i did i would go down with the ship and take all them ************* with me i 1 foul swoop beleave me now i could do it right now but anarkey is not what this country needs its organisation and the right people to do it i mean i this day and age we should beable to get are people working doing all the things that need to be done i mean just because your not working and getting the dole does not mean the goverment can come up with some sort of scheme and get the people working for the goverment doing jobs that dont require to much skill now not that i am saying people on the dole cant do anything more tecnical or are stupid its just i dont think you would work at any thing for the pennies they give and those people who do do tis scheme will get a top up on there weekly dole money for there contrabutions now not only do they get value for money they save money and as far as cutting benifits and things like this well why dont u cut company tax’s and leves so we can get more companys into ireland and not drive them anyway its called competting for a bigger part of the world wide markets but then again have the companys not got enough from us now i mean how much of ireland is actually owned by irish people lol and how much of are own resourse do we actually use and not export for profit

Review by dexter yap, April 3, 2010

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this company is a swindler and a bullshitttt….

Review by Paul B, March 10, 2010

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Have been trying since mid jan to get my line closed down. No luck. I presume i am going to be charged for the extra time. The line and broadband was fine. The customer service is crap.

Review by mark, February 20, 2010

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big mistake joining perlico. avoid

Review by Deise, February 15, 2010

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Just called Eircom today. Took just over 10 minutes to switch back. I used a line checker to check how fast I could get here, Perlico said 3Mb, Eircom says I can get 7mb. And since I cant get NTL or anything faster than 7mb I’m going with them! Only €66pm. Which isnt bad for 20 quid more with a 50Gig download limit instead of 24Gb.

And no, I dont work for Eircom.. But haha, they are the best now for this speed. (Magnet is the real king, 50Mb in dublin :o )

Review by Shane, February 14, 2010

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“Due to technical problems, we are currently unable to display your broadband usage. We are working on this issue, and hope to have it resolved shortly”

On the broadband usage page for your account means you can never tell how much of your download allowance you have used. They have no problem chanrging you if you go over your limit tho.

Review by Peter, January 28, 2010

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Very unsatisfactory. Constant timeouts, and I mean CONSTANT. Brutal upload rates. Customer service is mid-range at best. Value for money? Not really.

Review by Deise, December 29, 2009

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Just called ‘perlico customer service’ and asked about my internet being upgraded to 3Mb, they said that didnt go through, that it would add to the contract, when i specifically remember them saying that it wont add to the contract, that it would go up to €51 pm without a new contract, What a load of ********.

PLEASE PLEASE DONT JOIN PERLICO. JOIN ANYONE BUT THEM. WORST ISP IN THE ENTIRE WORLD.

HONESTLY, DIAL UP IS MORE RELIABLE THAN PERLICO ”BROADBAND”

:(

Review by Deise, December 29, 2009

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I wish I hadn’t switched from Eircom last year. This is the worst broadband ever. Here is something you all should know…

PERLICO, THOSE ********, ARE MAKING MONEY FROM YOU GOING OVER THE LIMIT, THEY KNOW IT. STUPID *******, DISABLED INTERNET LIMIT? MY HOLE. **** THEM.

Eircom is better. Go back to Eircom. Perlico IS eircom broadband, but resold and ******. I am posting this from my 3 Mobile Broadband device. **** perlico, I’m going back to Eircom in January when the contract is up.

DO NOT JOIN PERLICO!!

Review by Darragh, December 22, 2009

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Worst, worst, worst ISP in Ireland! I’m warning everyone, DON’T join Perlico! The internet cuts out at random, very annoying when downloading, etc. It cut out while I was loading a purchase on ebay, and I wasn’t sure if the order had gone through, and it was such a hassle!

For everyone thinking about it, Don’t. I’m using it now. This is the first time in 3 hours it’s actually started working. Don’t use Perlico! Boycott it!

Review by PHP Freelance in Wexford, December 6, 2009

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We just moved to Ireland from Scotland and opted for Perlico as the lowest cost/best value internet and telephone calls package. Really wish I had listened to the family advice to stump up the extra for Eircom. First Perlico took over a month after connecting the broadband to send us a modem. Fine, we were using one we brought from the UK, but since we were not using their non-existent modem they refused us customer service support over the poor connection and speeds we suffer. Now we do have their modem they tell us there is nothing wrong with the line, the faults must be inside our house and we have to pay someone to come out and fix them. We are in a moden house in the middle of a town, not in the middle of nowhere with ancient lines (like we were back in Scotland)! This estate was built within the last five years. Funnily enough, within an hour or so of calling them often the line comes back on. I’d just take that route every time if they didn’t take so darn long to answer the phone!

Review by Anonymous, November 27, 2009

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Recently changed from Eircom. bad mistake i think. broadband is so bad I am thinking of changing again. definitely not 3mb connection. very slow and keeps freezing.

Review by Jesus, duh, November 20, 2009

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Brilliant service, better than any other package out there. I have the €46 pm 1Mb pack, real good, have my own download limiter so i dont go over the limit, and i only do when im downloading movies and games, otherwise, great service. I upgraded to 3mb last night at 10 to 6, in 2 minutes it was done, and i was told it will be changed today to 3mb :)

Download speeds I get:
Worst: 70Kbps
Best: 130Kbps
Average: 90-110Kbps

Ping times:
Worst: 210ms
Best: 14ms
Average: 20-40ms

Playing on the 360 and ps3 is simple, works great. Great price/service. Only annoying thing is that they are trying to make money off people going over the limit by saying their broadband usage thing is down all the time. but i dont care.

Better than Eircom. If you want really fast internet and dont care about it being a bit expensive (70 pm, no phone, just internet) then get Magnet’s 24Mb service.

But perlico is great. :)

Review by Casho, October 31, 2009

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Very bad….intermittent drops [Especially during Warcraft]….Laggy.
Also, Net usage is constantly down with the following “Due to technical problems, we are currently unable to display your broadband usage….” Probably hoping ya go over the limit and make big bucks that way!. I switched from Eircom…wish I hadn`t now!

Review by Conor McDonald, October 18, 2009

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Absolutley rubbish ISP, latency and pign are terrible, conection often times out when browsing the internet. Download speed fluctuate constantly and upload speeds are dreadful. They are not good value for money at all, it is cheaper to get a 10mb conection and phone with smart than a 1mb and phone with perlico!

Review by Joe, October 9, 2009

C,mon Janet (previous reviewer) you must be employed by Perlico customer service yourself :)

Review by Janet, September 27, 2009

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Best Technical Support I have ever come across, so patient and kind

Review by Pat, September 1, 2009

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Perlico were the cheapest option for me and since I moved to them from Eircom I have had no problems .The speeds etc seem fairly similar to Eircom’s anyway – but I’m saving about a tenner a month now. Any problems I have had are usually because of line faults that have to be fixed by Eircom.

Review by Joe, August 4, 2009

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Broadband has not kept a connection for more than 5 mins for the last 8 weeks and all i keep being told is that there is a problem in the 09 area.
They sent out a technician and the problem has gotten worse.
I tried playing world of warcraft and got disconnected 23 times in fifteen mins
How in the name of god is that leading service providing???
I have called and called perlico and keep getting told the same crap over and over again “We apologise for the inconvienence and our technicians are trying to reserve the problem”
This really should be their motto.
For the love of god is there not some company that can offer better service than this? NOT eircom

Review by Liz, August 1, 2009

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Changing over from Eircom to Perlico was my worst decision ever! When it works, Perlico broadband is either slow or sticky but normally is just doesn’t work. Plus, my landline is down almost as often as the Internet connection. Almost worse than having no connection is the intermittent stops and starts – day after day! I am using a 3G dongle (at extra cost for backup) to post this message as my connection has been down almost an hour now. I WOULD NOT RECOMMEND PERLICO TO MY WORST ENEMY!

Review by kevin connor, July 5, 2009

somebody must be getting paid to give perlico good reviews. there crap.

Review by T. Keogh, May 9, 2009

I live in County Kildare and I switched to Perlico at the start of 2009. I chose their 3MB broadband package and am beyond frustrated with my internet service at this stage.

My internet connection is intermittent and it drops constantly. This is annoying, especially if I’m about to transmit confidential or sensitive information in the middle of a purchase etc. My connection is also extremely slow, operating at only 5% of the capacity that I am paying for when it comes to uploading and downloading. This is only marginally faster than my previous dial-up connection.

Also, Perlico offers a ‘free’ security system for the first three months but don’t be fooled. The broadband connection is so slow that it is very difficult to even download the required software and, when I eventually managed to access the relevant details there was a problem with the user details provided. I phoned to enquire about this and was told that there was an issue with the software and that there was no date available for when this issue might be resolved. Extremely poor service all around and I am just counting the months until the end of my contract so that I can switch to another provider. 0 out of 10.

Review by paul monk, January 31, 2009

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i joined Perlico about 3 months ago ,and have found them to be excellent , their customer service and telephone technical support are second to none . i was previously with UTV and before that Eircom . I have to say that i found Utv to be excellent just that Perlico are better value for me at the moment . as for Eircom i would do without a phone or computer before i went back to them

Review by Deborah, November 2, 2008

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I used Perlico for a long time and never had any problems until we moved. They weren’t available in our new area and when I asked for a disconnect on the date we were moving they did it a week earlier but didn’t cease billing us. In the scheme of things that was a minor problem and throughout our three years of service I can’t say we had any other problem apart from the occasional downtime. Excellent value to boot.

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