I’ve been with UTV for several years, first on 3Mb then 7.6Mb.

I consistantly connected at 7616kbps with an upstream speed of 658kbps. I recently asked to be put on their NGB (next generation broadband) service of “up to 8Mb” however, although they claim to have switched my line, my speed is now 5120kbps and cannot be increased according to them. They don’t even offer a 5Mb option but that’s all I have now and the line cannot be switched back as once NGB is enabled, the line is stuck in that mode forever.

My upstream speed is now a max of 384kbps which I find totally unacceptable. UTV now claim that my line was never capable of more than 5Mb and that’s all I’ve ever achieved AND Eircom have provided them with proof of this!!!

I have log files from my router proving I used to be connected at 7.6Mb but they refuse to accept them.

They’ve basically called me a liar…

I’m disgusted with them right now.

I switched over to UTV 7mb service with phone last month. Phone is ok but the broadband is terrible. Everytime I call utv they give me another reason why its rubbish all of which do not include them. The service keeps dropping and connection to pages is intermittent. They have refused to let me out of the contract but will let me out of broadband service for €60. No appoligies no help no hair or finger nails left!

Utv internet really really bad. Awful customer service, they don’t try and help when you have a problem, I have been trying to disconnect with them for a while now and they keep telling me different things. Now I am being told about a 30 day cancellation period as well as a £60.00 cancellation fee. I would strongly not recommend UTV internet.

>:( >:) >:( >:( >:( >:( >:( HIGH PING! >:( >:) >:( >:( >:( >:( >:(

I am surprised at so many negative comments – maybe UTV is worse in the North. Here in Dublin I have been very happy and been with UTV for a number of years. It still compares well with the rest pricewise and ok, they dont automatically reduce your monthly fee if new customer prices drop but they aren’t alone there.

I just want to add that yes, you can notify them that they have lowered their prices and you, long time loyal customer are paying more. They will lower them then for you too, but you are then put on a new contract each time, with a new contract period all over again.

We were with UTV for several years too. Found out that their prices had gone down for new customers while their long time customers, like us, were paying more. Not the way to keep your customers loyal. AND BEWARE they also charge you a fee to cancel your service
AND had their telephone service for 4-5 years and just switched that too.
BEWARE they require cancellation 30 days IN WRITING.
Make sure you send it Reg Post too or they will claim they did not get it! Doesn’t matter if you switch to another provider who notifies them… they claim that doesn’t count as they didn’t get anything in writing from you. I am off to make my complaint to Com Reg.

I didn’t want to give UTV any stars, but when you leave the stars unmarked this site state that it was “Not Rated”.

I originally said
“I have to agree with
TM, January 12, 2009,
A Thabeth, June 24, 2009,
sydney, July 28, 2009
and Gary Shanks, August 20, 2009 .

UTV are so bad that it is beyond a joke. I varies between really bad and PISS-POOR. Spending more of its time at the PISS-POOR end of the scale.
I like A Thabeth comment a but two cans and wet string.”

Like someone said before, High Ping! couldn’t stand it so i switched to BE and no trouble since

Horribly service for a number of reasons like High ping, slow speed, no internet for days at a time, terrible cusomer service by saying that it was my fault i was getting high ping and there was nothing they could do. Guess what when i moved to sky i get a ping of around 20ms but with utv it would’nt be uncommon to get a ping of around 200-300ms to my local exchange

It’s decent usually, overall giving them a 3, as they have no out of hours support. If you lose your connection on Saturday evening, tough luck. You have no support till Monday Morning. In todays day and age this is ridiculous.

When you do get support it’s usually good, but again, as it’s only available Monday to Saturday, and no overnight cover.. well, their competitors beat them hands down on that.

I have the 3mb connection, Fixed IP and unlimited bandwidth, only paying €55 ish a month, so while not what you’d call cheap, it’s pretty comparable. I am considering moving to BT as they offer 7.6mb for a similar price, does have a cap, but I’d never reach the 30gb they’ve set as a home user.

Have been using UTV Broadband’s ClickSilver package for the last 5 years and have to say that it has been an excellent and reliable service until recent months when it has deteriorated slightly.

The deterioration are in the area of connection speed, and some nights it is impossible to connect to from 11pm till 6am. This is throughly disappointing and no explanation is forthcoming as to why this occurs.

COST SAVING TIP: Keep your eye on price drops on your package, as UTV do not automatically apply these. I was paying 30 Euro per month when the actual package was for sale at 16 Euro a month. When I called their Customer Service they were great, and the guy put me onto the next 16 Euro per month rate. Just keep aware of the rates.

UTV are truely rubbish.

I have better connections with two cans and a wet piece of string.

The UTV Broadband connection also varies with the weather. When it rains the connection becomes slower and slower. Yes it nearly always rains in Northern Ireland.

The UTV connection I use is a work.
My home ISP is BeThere.
BeThere provide four times the speed downstream and over twice the speed upstream.

My work and home are about the same distance from the exchange.

Had UTV call package for over 12 months.
Fantastic Service. My phone calls are no more than 40 euro per month and thats including line rental!

Broadband was just switched on im my local area, west of Ireland and I contacted UTV to sign me up.
Went on the 7mps package.

I was signed up within 3 days, and I am now online!!!!!

Speeds averaging at 3.6mps.

Delighted with them and their service.

No issues, except once they never billed me for 3 months! But then sent in a letter and took all the charges on the 4th month.

If you make a lot of telephone calls to the UK and Ireland, UTV ar ethe only choice for you.

Fast, Reliable, good customer support. Good prices aswell, would recommend

I was on their 2Mbps package from 2005 to early 2008 and, bar a few sporadic outages, things were fine. In early 2008 eircom did their line upgrades so 2Mbps became 3Mbps. Around that time things started going downhill. Regular sporadic DSL disconnects/reconnects and effective outages. Tried several different modem/routers and checked all internal wiring and filters but it was obviously a like problem. UTV could not pinpoint the problem. eircom said the line was OK. In late 2008 UTV told me that I could get 4Mbps on their “up to 7.6Mbps” package so I thought – “why not” since it was only marginally more expensive and I thought that it might improve reliability. UTV charged me from November for this but never actually enabled it! They eventually did switch me to 4Mbps in mid December but that was even worse. My like stats were c. 50dB attenuation, as low as 6dB SNR margin and the line length is c. 5kM. Based on these stats it seems to me that I should never have been sold 3Mbps never mind “up to 7.6Mbps” in the first place. UTV keep blaming eircom but my contract is with UTV so it’s THEIR problem and responsibility to sort out. They are still messing around with it but still no joy. They just switched me down to 2Mbps and low interleaving to see if that helped but all it meant was that I had NO broadband service for the whole weekend. If I had any realistic option I would switch but cable is not available and I can’t install a roof antenna where I live. I am really cheesed off with UTV at this stage.

I was a customer for three years with UTV. I found the service pretty good but wished to upgrade to a faster line. I was using their premium clicksilver plus service for which I was paying €39.99 a month for a 3meg line.
When I went to cancel the service I was told that I would have to return the modem and pay a cancellation fee of €23.99. I was told that I would also have to pay for an additional 30 days notice regardless of how long it took to do the switch.
This despite the fact that when I signed up, I paid for the modem, there was no cancellation fee after 12 months and the switch took about 5 days.

I then found out that the price of clicksilver plus had come down to €23.99 ten months previous but I was still paying €39.99! The new rate is apparently only available to new customers.

I contacted their complaints department and have heard nothing back so I would just say, let the buyer beware!