UTV Broadband

Primarily a TV station, UTV branched into internet services a few years ago with
UTV Broadband. They have a wide range of packages and bundles and a few special offers, including a 3 month trial.

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56 Customer Reviews of “UTV Broadband”

Review by danielleg1989, May 28, 2016

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This is a horrible company and it caused me more stress than enough when I was just getting on my feet. I had just moved out of my parents and a guy showed up at my door talking about how “good” this service was. I don’t remember ever giving my details or even saying yes to their services but somehow I was being charged for virgin media phone calls and UTV phone calls at the SAME TIME. I got a bill for each and the same calls with each provider. I was charged for their broadband which I never ever connected or used. I never even took the WIFI out of the box. The bill run into hundreds for things I cannot even account for and left me with a bad credit score…. How can two different company charge a person twice for the same calls???? If they went through UTV how was I charged for the same ones by Virgin media and if they went through Virgin Media how come I was charged by UTV too?

Review by kostra21, September 21, 2013

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the worst company which we ever have!!!internet is very slow,very hard to contact with customer care.
They add some charges during contract without information..
Iwhen I change the bank I change my direct debit details on my account,they sent me letters that they change all in system but they didn’t take money later on ,it was their fault.but they don’t care,they charge me 10 euro for their mistake.
Never ever UTV !!!!!
im so glad that my contract finished alredy!!!!

Review by Bawn, September 11, 2013

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I was with UTV for years, since the dial-up days. I got a good deal in the beginning but the modem was rubbish, zyxel not wireless and worked on only one computer. I bought my own modem/router and moved to wireless broadband via the phoneline. I installed and configured this myself. The price rose over the years from around 40euro to a whopping 79euro. I can’t say the service was bad except for the odd time but I would say slow speeds were an issue. I saw package deals that were cheaper than what I was paying. When I rang them up to cancel the service they offered me a deal to keep me. 30euro pm. It was too little too late. After I had paid (what I thought was) my last bill, they sent me out another bill for calls made during the notice month which is ok but they included an advance service fee for the following month. They included a fee of 2.50 for the paper bill! I had given them a months notice and I had a new provider already installed. If I didn’t pay I would get a bad credit rating. I paid just to be rid of them. Never again.

Review by UTV Connect, May 13, 2013

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THIS IS NOT A REVIEW. IT IS A REPLY TO THE REVIEWERS WHO ARE HAVING SPEED ISSUES.

There have been some recent capacity issues on the Eircom network that have been affecting download speeds.

This issue has now been resolved and service should be dramatically better.

If any UTV Connect customers have any further issues please contact our dedicated local support team on 1890 926 111.

Review by Martin, April 19, 2013

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My God. The worst ISP on this island! Just turn off the computer in the evening until midnight!

Review by Dan, April 12, 2013

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Correction: WITHOUT THE ABILITY!

Review by Dan, April 12, 2013

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I have a consistent 6000kbps connection with ability to watch YouTube, bbc iplayer even when wired in. Wtf is going on utv.

Review by Alan, December 5, 2012

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The biggest mistake I ever made was moving over to UTV Broadband. The Sale guy was the biggest Liar. The connection speeds depend on the time of day, before 12pm it’s fast but after that until midnight don’t get your hopes up, restrictions apply between these times. The customer service is the worst i have ever come across. They say they will do this and that, but really they do nothing. My advice is to stay away from these guys. You will regret it otherwise.

Review by Bradley R, November 20, 2012

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I was a UTV customer for 4 years, and all was well until I moved to a new address in August. I called well in advance of the move and established the correct procedure for moving, which I followed to the letter.

First problem was the new line was not connected when promised. I called every other day (costing a fortune because i had to call from my mobile and was kept on hold for up to 30 minutes) and each time I got through to an “overflow call centre” and was promised a call back with information, which never came.

Eventually the line was activated, and so I called to ask about how long it would be before my broadband connection was working, and was told that my new line didn’t support broadband. This was odd, because I know the previous tenant at this address had broadband from Eircom. I asked them to look into it.

I eventually received a call back from UTV telling me that they definitely couldn’t provide broadband, so I’d be put on a voice-only package. I told them to cancel it and send me the final bill.

I called Eircom as soon as I got off the phone from UTV and am currently using their broadband service on the same line at the same address.

At the end of September, the new tenants at the old address called me to ask if I’d be so kind as to cancel the line there so that they could put it their name. UTV hadn’t cancelled the old line when I moved out! It took another month and several phone calls until they finally cancelled the line at the end of October. Ridiculous.

THEN I received my final bill… To the old address. The bill was higher than expected due to an extra two months line rental and call package at the old address, so I composed a 4 page letter of complaint which laid out all of my issues over the last few months and requested a revised total. I am yet to receive a response to that letter.

At the beginning of November, over €300 was taken from my account by direct debit. I am now waiting for a refund which I was promised when I called to complain. I’m not holding my breath.

Small claims court here I come!

Review by Terence Riley, November 14, 2012

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I am in the same position. Salesman called at door. I told him I use 50-60 gbs a month. He told me unlimited usage for 37.99 a month. first bill 88 euro. My limit was 20gb. What use is that for me. UTV are a joke. Worst provider ever. Also promised 24mb/s sometimes getting 0.1 mb/s. Forget going online between 6pm and 9pm. Dial up is faster.

Review by bodo galon, October 31, 2012

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another one ……. got my bill from utv …from sales man i was told few times :
“NO DOWNLOAD LIMIT”
today got my bill:95 euro instead of 37 euro,have call them and was told that i went over my limit witch is 20 gb ……..
this peaople are pure f….. liars and nothing else…

Review by Terence Riley, October 24, 2012

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UTV Broadband is a joke. Guy knocked at door promised me 24mb/s uncongested PLUS calls for 37.50 euro a month. I got nothing near that. I am online after work around 18.30, The avg speed I was getting was 0.9 mb/s. I was getting them speeds 7 years ago. Their call center is a joke. 8 staff I was told. They always are experiencing high call volumes. The average time is 15 mins with me in getting through. They dont reply to emails. They never ring back as well. After 3 months I have moved to eircom.

Review by Thomas Hartigan, October 21, 2012

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Very very poor customer service….whatever you do don’t sign up to utv

Review by Philip, October 12, 2012

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The worst ISP ever. I switched from Eircom unfortunately and the problem began.
Service Desk is a joke. You wait 25 minutes to get someone who collect data and then advises that engineer will contact you soon. Of course it never happens… I called already several times. My speed is from 3MBs till 0,8MBs where it supposed to be 5Mbs

Two weeks ago they told me that they have a major issue and resolution will take one week !!!
It works only when everybody is at work (very morning till 1 or 2 PM)

As someone advised, if they knock to your door, shut down immediately.

Review by Mairead, October 1, 2012

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Worst service and customer relations I have ever had to deal with. When that lady comes on every couple of seconds on hold to say sorry for the short delay don;t believe it. It will be a long and costly delay because they charge you for those calls too. In 4 months with them I never once had wireless broadband. Eventually their technicion told me there was nothing else he could do and basically what else did I want from him. I wasn;t supposed to be on direct debit but they kept charging it anyway. I cancelled the direct debit and started paying through the bank and now they are harassing me for payment they have already received. they ignore e-mails. Customer service is rubbish. If possible I would give them no stars whatsoever, they don’t deserve even 1. I’d have to say the person above that gave them full marks for everything obviosuly works or owns the company. If they call to your door my advise is shut it immediately. I left them after 4 months and after much arguing they said I wouldn;t have to pay a cancellation charge. Didn;t give them much choice as I cancelled the direct debit. I’d advise everyone else to do the same. Worst company I ever had to deal with

Review by Nacimroc, September 7, 2012

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They should be shut down. I was on NGB 24 mbit UNLIMITED package. Got 12.2 Mbit which is fine. I was throttled at 6pm everyday because I downloaded 40gb monthly. They class this as heavy usage. Never upload anything, don’t use torrents etc and still throttled. Their IT guys basically said thats why. I was months trying to get them to fix it, no joy, got onto COMREG, and after 20 days they said because I was switching supplier they won’t respond to my complaint.

6 months later I AM STILL BEING CHARGED!!!! Thieves the lot of them!

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