Also everyone who yaps about slow speeds (1) either doesnt understand how those tests work (2) keeps using speedtedt.net (3) 90% off slow speed issues that UTV get are to with the physical setup off the router/modem connect to the main socket in the house. Also customers off UTV Internet are too lazy to even check things themselves which means high call volumes for issues which are stupid that can be solved by the customer. UTV like every other ISP do not support gaming or anything off the like. So latency is to do with ping rates which they cant change or control. So stop complaining about speeds.

Also yes their T&C’S changed last year and customers where informed months before hand and given the opportunity to contact them about it. The only thing that changed in it was the price off the phone package and setup fee. Nothing else was changed or added. This was all reviewed by off-com and com-reg.

The long wait times are due too short staff. So there is no point in yapping to admin or support as its stressful and a difficult job to do and not easy when someone is venting and shouting down the phone.

Hope that answers everyones questions.

The broadband issue in ireland is cronic, eircom line rental is a joke. we pay 2-3 times as much as any other european countries for utter crap service. this rubish cant carry on! shame on you Irish ISP!!!

The few times we have had to contact their technical support, they have always been courteous and helpful, and I’m a little shocked at the other reviews. Just to point out, Eircom owns the landlines and UTV can do nothing but complain to them if something goes wrong, so lay your troubles on Eircom’s shoulders, not UTV’s. For the time we have been with them, we have not had a single complaint. We are very grateful that we chose UTV.

However, after becoming a much heavier user (Averaging around 300GB per month) I've noticed a serious decline in the level of service I receive from them. To be fair, yes 300GB is a LOT of bandwidth, but my usage is carefully managed so as not to fall foul of the dreaded 'Fair Usage Police'. My uploads/downloads from my server are scheduled to run from midnight to midday, and I have capped the speed at 500KB/s, so this should be well within acceptable levels.

My typical Download speed gone from a sustained 5MB/s before, to 0.5MB/s on a good day. Only for a few hours each night does it open up fully to 5MB/s again. Also, my upload speed has remained at around 300KB/s throughout, which in my opinion hints towards UTV throttling my downstream connection. I'm fairly savvy with computer networking, so their suggestion that the problem lies on my side is insulting and absurd. I can throw large files around my 1GB LAN as fast as they can be written to disk. Support will generally try to pass the buck wherever they can, so expect either BT, your home network or both to be the focus of their 'troubleshooting' spiel.

More on Customer Service: I agree with others here who have stated you can wait 20 minutes to speak to somebody, which is why I generally email them instead. When a phone call is unavoidable, your experience will vary depending on who picks up the phone. It's a VERY refreshing change to get speaking to a local person, to understand and be understood without the language barrier getting in the way. Not meaning to appear racist or 'un-pc', but there is nothing more irritating after having spent 20 minutes on hold than having to deal with someone who's first language isn't English, or indeed even a local dialect. More so if you were already angry to begin with haha.