Vodafone are dreadful – Customer Care is non existent – have spoken to at least 15 different people in call centres in Dublin, Limerick and Waterford. Have to repeat myself to all of them. None of them can help me. Have had no landline for two months – They won’t respond to Complaint letters – have com reg involved – avoid them at all costs.

…just another former BT customer. Stay away from VODAFONE!!!!!!!!!! and if you expirienced any problems with your internet THE ONLY OPTION IS TO SWITCH TO
DIFFERENT PROVIDER. Forget the customer care! They are knows less about networks than normal average user.(one solution for all-’reset your modem’). Had to confirm
whatever review I’ve read is true, because I’ve passed through all that myself.
…and finally for me its very hard to believe to those few happy vodafone customers
except one who switched from ‘perlico’ his connection would deffinetly improves.

sorry could not rate it below zero

complete and utter tripe, how can these people advertise themselves as being best broadband providers and get away with it ?. I thought there were laws regarding false advertising

If I could give Vod. a minus rating I would. Quality of connection is …..there is none , customer care doesnt exist in the company and Tech. support is less than helpfull to say the least. Vod. have a reputation for shall we say a less than truthfull approach to most customer care issue`s.

In my 10+ years of home broadband by far the worst isp I have ever had the misfortune to deal with and the worst service I have had since dial up.If it were possible my ratings would read as below

overall rating no stars
performance no stars
reliability no stars
customer service no stars ( minus if possible )
value for money no stars

If I could give Vodafone a minus rating I would do so. They provide an apalling broadband service and their co called customer service is even worse. Never had any issues with BT.

Was very happy with the BT service. Since vodafone took over there have been persistent faults.
Tech support have no inkling of how so solve a fault without computer prompts. They very rarely log your call, so each time you call them it’s back to square one. Service has been dropping continuously for almost 3 months with no solution. They finally offered to get a BT engineer in to solve the problem, apparently he’s very good(unlike there own guys!)
I’ve canceled my account and hope to never deal with them again.
ps. even though BT committed to providing 24M connection at no extra change, vodafone reduced my service to 4M and continued to charge me for 8M

useless useless useless keep far away from Vodfone still have 5 months of this sh**e to go

useless useless useless keep far away from Vodfone still hahe 5 months of this sh**e to go

I have used vodafone 3g for sometime now, and never ever had a complaint about anything, until now.
I have recently noticed it getting slower and slower hanging up and overall being a pain in the butt.
I have called them, but of course I get the usual speel, “nothing wrong on our end” rubbish ..
It is a pity, because to me they were the leaders in 3g in Ireland, but rapidly and very rapidly they have slipped.

Been with Vodafone @ home since they took over BT. Moved house recently, the new house had a previous broadband connection. I rang Vodafone, providing the previous phone number of the premises, to get Vodafone Broadband transferred from the old house to the new house. The first agent basically told me to f off to Eircom, that Vodafone is not able to activate the line by themselves. So I reluctantly called Eircom, and had the line activated, with a new number -which, as it turns out, means entering a contract with Eircom.
Have been ringing and emailing Vodafone for 5 weeks ever since, trying to get the broadband activated. Pretty much every phone agent told me that they ‘will look into it’, and did nothing – whenever I called, none of the previous calls were documented. Agents were not even aware of the order to cancel the old line. Several agents promised call backs and emails, none of them followed through. Not a single agent was friendly on the phone, each one was bored and reluctant to do anything at all. At this stage I’ve pretty much given up, and am looking hard for a better ISP…

Wouldn’t touch Vodephone wouldn’t touch that with a bargepole. At one time the Blog from Dundalk Called ‘Dermot Ahern mention how staff at Vodaphone were passing infromation about customers etc.
Vodafone Ireland has its main Irish call centre based in Dundalk, employing in the region of 200 people. Most if not all those working there have access to all customer details from their phone records. For years now it is the talk of the town who is ringing who and who is texting who. Many employees discuss vodafone customer details on the outside and this can be very dangerous in a town like Dundalk. What is there stopping Vodafone employees discussing phone records with serious criminals or terrorists. Very little background checks are done on those working in Vodafone.

have just got off the phone with their tech support this minute, that was about the tenth time contacting them about very slow download speeds, each new person takes you thru the same drill and then you get the same excuses, contention, eircoms fault, maybe your modem faulty. utter crap. got then to send me out one of there modems and still the same. i now have to do the time trial thru the day and call them back. my patience is wafer thin with vodafone ,am going to cancell contract with them if they keep this up

I have as most of the other posters have, had a terrible time since Vodafone took over from BT. I live in Wicklow and sent a query thru to their technical support. They told me it was due to peak demand and sent me some info on their upgrading a facility in Sligo!!!! I NEVER htought I would be looking to Eircom as a saviour but it seems to be my only hope of saving my sanity!! oh and as for the peak time, the system fails anytime night or day. tried this morning at 1.30am when I got back from work ..it failed, was on it at 12.30pm today and it failed, anything from 1 minute to several hours! even as I write this the link has failed!! As far as I am concerned Vodafone = FAIL. Stay far away!!

only reason i am giving them 1 star is i fear 0 stars will not be recorded

I was switched from bt to vodafone a few months ago
initially there was no problem…

bt was great.. in 2 and a half years I never even had the smallest grievance.

The problem started with vodafone at the start of this month with a few disconnections… nothing 2 bad
Over the past 2 weeks my internet is constantly down
the technical support is terrible… they all have the exact same solution that “will work this time”
today i rang them up and decided to speak with customer care… and maybe try and get a vodafone router instead of my bt voyager.

The rep was having none of it, kept cutting in to direct me to technical support
eventually i just couldn’t get the sentence out and accepted to be put through to tech support
while there i was asked to buy new micro filters… this will not work, i know for a fact it will not work
but I am going to buy them anyway… after i try them.. i will be ringing vodafone to cancel my account.
I will also be contacting comreg and attempt to get reimbursed for the month of may

Yet another former BT customer. some of the same problems as other posters. The tech support are fighting it out with the guys from ntl as the worse gobs#its on the plannet. In 3 years with BT i had to call them 2 times, since being forced to join vodafone I`ve spent more time on hold,waiting around for call-backs that never happen. I called one tech support person and she sounded like she was asleep, mind another one blocked me out of my modem over the bank-holiday weekend last….no service for days. Got the same speel about eircom owning all the lines and thats the reason its so dear and sloooow. When BT had the account the afterhours tech support was with bangoloor but at least they knew their stuff. The extreem ” more than words” hold music is now a triger to beat someone up if i hear it on the street, I`m holding out for NTL to roll out fiber power and I`d never thought i`d long for that shower. One word to discribe vodafone….AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH.

i have just been on to vodafone for the fourth time. i am paying for 7 meg always on broadband i get from 0.68 megs to a f1 speed of 1.6 megs wow, well i do get 5megs every thursday when the wind blows from the east and theirs a full solar eclipse
no such thing as customer service Excuses from Technical Support about Eircom controlling the exchanges. vodafone simply cannot deliver any type of broadband i have just cancelled my so called broadband please take my word for it stay well away from this Unprofessionell shower and save the headaches

Customer service!!!! ya right there a load of crap. Dont go near this lot1
CRAP CRAP CRAP CRAP CRAP CRAP CRAP
AND THE SPEEDS ARE WORSE! :0)

Stay away from these mupets. I was on the 3mb package but never got this, it was always less than 1mb and when I spoke to them it was everones fault but there own. After 4 months I put in for a house move which happened on the 43 day but they never included broadband so I rang again and was told it would that anothere week to sort that, rang today a week and a half later and was cut off 3 time when talking to customer support only to be told on the 4th call that they have no record of me ordering broadband to wich I replied to stick it where the sun dont shine!!! lol.
I think there customer service is the worst ever and would advise to stay away!!!

First off I found that I couldn’t connect wirelessly. I tried several computers around the house, one would connect, the rest would drop the connection after a couple of seconds. I then tried through a wired connection and found that each computer would pick up the modem but would not connect connect to the internet. I press the reset button and it doesn’t reset. The one laptop that does connect gets an average speed of 1.8Mb/s and I’m paying for 7Mb/s. I call customer support and they tell me everything that I’ve already tried. The connection problems surprised them but they gave me a long list of things to do to solve my speed (including deleting my cache and cookies), none which worked. They told me to take several speed test s over the course of the day and call them back. From the speed tests I learned that my old 3Mb/s Eircom broadband ran faster.
Vodafone Broadband is the worst I have experienced and I hope to get out of my 12 month contract with them since they are failing to provide any service.

brilliant altogether.
saving a fortune and perfectly reliable service.
can’t fault it.

This “service” from a well known Telecoms brand name is a sham. Their download speed – nominally 3mgs – never matches a fraction of that and I can see the local exchange! Their Customer Support is a joke: won’t acknowledge written and documented broadband complaints; customer service rep’s blame Eircom exchanges for THEIR broadband speed problems and never return calls. You might get it (bundles and broadband) cheaply but you will pay by the wasted hours sitting waiting for items to download – if at all. The Minister and ComReg need to do some serious investigating of ISP providers (such as these) who do not provide what they advertise. Go elsewhere until they meet their contractual arrangements with their existing customers. These Vodafone customers will be disappearing fast – at the very earliest opportunity!!!

Their 3mgs download speed is usually 300-800kbytes and only 1 mile from the exchange. Customer Service is only a name. Dire, apalling. Excuses about Eircom controlling the exchanges. Technical Support answers but overwhelmed by complaints and cannot deliver the contracted speed. Ditto about Eircom restricting their service.
AVOID at all costs!!!!

Utter tripe, pages wont load, download speeds only just above dial up.
This appears to be a very common problem, why cant they do something about it ?
I wonder will they be so slow to act when i refuse to pay. Surley there has to be some
consumer protection that covers this, at times I dont have any service at all.

What a load crap. Had a 10MB connection for over a year with BT and now lucky to get dial up speed. I’m even getting packet loss pinging google.ie, I tried changing DNS server to no avail.

Vodafone Home Broadband
Highly unreliable. Pages loading very slow and even then some pictures are just not appearing. Definitely something wrong with their web filetring as the same pages though public proxy are loading fine.

AVOID at all cost!!!

Just changed from Perlico and saving so much money as I’m with them on bill pay. Internet hasn’t dropped once but used to do so everyday before.
Also done loads of testing and seems as though the line quality is actually quite good. I get about 6.2 out of my 7mb/s package and am quite happy.
Have heard some bad reviews in the Dublin area though so maybe there’s a problem.
Works great for me though!

Another previous BT customer who has changed over to vodafone. What a complete and utter farce of a company. Do not waste your time with these complete and utter half whits. They have passed the buck with me for weeks and simply do not care.

I had a 7mb package with BT, changed to the “upto” 8mb package with vodafone and have never seen over 1mb since.

Its about time something was done about this. Between the posts on their own Forum and boards.ie from frustrated users it is crystal clear that they have serious problems.

AVOID!

Had the mobile broadband.

Quicker writing a letter and hand delivering it than sending an email.

Astonoshingly terrible.

Awful, just awful.

Rude customer service, totally unusable after 7pm til 12.00am, pages load like dial-up, youtube and other streaming sites buffer every few seconds, forget about any online gaming, throttled p2p and the whole time paying full whack.

If you’re thinking of an ISP in Ireland – choose another.. any other! because nothing is worse than this. They will promise you the world and deliver ya nothing. Trust me you don’t want 12 months of this crap

Absolutly dreadful service.. paying for 3mb broadband & only receiving 0.4mb. I have spent hours on the phone to vodafone trying to sort it out. Waste of time

awful is all i can say

Simply dreadful. I was an extremely happy BT Ireland until I switched over to the Vodafone Ireland home broadband 7MB package. Their DHCP policy is a joke, causing daily outages. Their support department should be called “Customer Don’t Care”.

Worst of all is the performance of their package. I might as well have 56KBPS dialup at times. Sites with image content randomly timeout or fail to load completely. I had to scream blue murder to get to talk to an engineer because Customer Don’t Care couldn’t/wouldn’t escalate the call. The engineer analysed network captures I provided and admitted he could see timeouts. That was a week ago and nothing has happened.

You can see on forums that I am far from unique. There is a major problem with the Vodafone Ireland network. They either cannot see it or won’t confess to it.

Forget call Customer Don’t Care. Oh – that supervisor will never call you back. I got an agent to admit that supervisors pick and choose which call backs to make.

The number you need is 01 8049600. That’s COMREG. With a COMREG complaint reference number you can actually get to speak to someone other than Customer Don’t Care. It’s legally mandated. And then you can get COMREG to transition you to another ISP with no outage whether you are in a contract with VI or not.

My diary of my battle is here: http://www.aidanfinn.com/?s=vodafone+ireland

Wish I didnt switch to them, appaling speeds in the evening

Its really only a dial-up service where I am located, but the only other option is satellite as eircom are not upgrading the local exchange and we’re not covered by NBS.
Performance is very poor and reliability is terrible.
Have never dealt with customer service so can’t really comment on that.

There was no seamless change over. In fact the entire time i have been with them i have had consistently bad connection, dropped connections and no service.
Their customer services are appalling. It took 2 weeks to get some form of resolution which turned out to be that the router they provided is substandard. They then sent me 2 different routers and the same problem.
Worst broadband provider i have ever had!

Have just changed over from Eircom. My router was late coming (2 weeks)
On their support forum you can not post any Q’s.
Cannot get through to customer support and if you do the call drops after hour’s of waiting.
Broadband connection dropped about 8 times over 3 hours use.
The speed is ok 2.6 on average (paying for 3mb)

Very little good to say about this crowd. I am in an area that is supposed to get the super duper 24 mbits/sec, however I rarely get more than 3.5. Of course their customer support blames the lines connecting my house to the main line or whatever blah blah. They also blame this for the connection dropping 3-4 times a day. Can’t wait til my contract is up to change to something (hopefully) better.

At this stage I have given up on Vodafone altogether. Connection issues described above were ok for a few days then it all went pete tong again. At this stage I have given up on Vodafone. I have been using my neighbours Eircom BB connection for 2 weeks now.

The real pisser is I have signed up to Eircom to move my account back and so far its a balls.
Firstly the form on their website id the wrong one. So filled in a second.
Got a call from their win back team to confirm details which I duly did. Then I had to get transferred to a 3rd party to verify that I wanted to change back to Eircom. This is a fter filling in 2 different forms and confirming all my details in a recorded phone call.
Third party verifier had the wrong number and refused to proceed untill he had the right details. I was then transferred back to Eircom and placed on hold ’cause all operators were busy. SO I hung up. SO at this moment in time I have no idea what is happening!!

I think a lot of it is the regulators fault. It is so anti consumer & shit that it has to be a government appointed floozie running it.

ALl BT’s Customers were promised a seamless changeover. That was not the case

I had a month of dropped conections, slow page responses and could not access any page that required a secure connection. So no GMail, Hotmail. I couldn’t even access the VF website for support:-{

3 phone calls and a message via the website (accessed from my neighbours bb acccount). Needed to change from the ESAT servers to sort out the dropped connections and a change of DNS addresses to sort out the access issues.

Seems ok for the last 48 hours but I am not fully convinced yet.

Staff are sound to deal with, cant fault them at all. Pi55ed off with ESATBT though. They took my money for 3-4 years then just washed their hands of their customers.

For anyone having the same problems and there are loads by the way the DNS addresses to try are:
89.19.64.164 and/or 192.111.39.1