Comments on: Vodafone http://ratemyisp.ie/ratings/vodafone/ Rate your Irish Internet Service Provider & Broadband Fri, 18 May 2012 15:00:20 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Vin http://ratemyisp.ie/ratings/vodafone/comment-page-6/#comment-1800 Vin Tue, 08 May 2012 14:50:53 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1800 The bad: It's a pretty bad service, we constantly get drops, it not only slows down but completely disconnects. I come home from work at 3am sometimes and get slow speeds (3-4 mbs/8.... And I live in Dublin just a few minutes away from the nearest exchange). The Vodafone technicians are unfortunately completely useless. And will constantly blame faults on either yourself or eircoms lines; how much money would I be willing to bet that these problems would stop if I switched my service to UPC/Eircom - a lot. Like many other people on here I'm quite technologically literate and am doing a computer course in DCU. Everything on my end is set up properly, an Eircom engineer checked the lines. Neighbours on Vodafone/UPC say they have no connectivity issues either. Dont even get me started on their website, it's perhaps the most banjaxed piece of shit I've ever experienced. Error messages and broken links just aren't fixed. It's nearly impossible to get an email address for them. Pluses: The Phone works grand. The bad:
It’s a pretty bad service, we constantly get drops, it not only slows down but completely disconnects. I come home from work at 3am sometimes and get slow speeds (3-4 mbs/8…. And I live in Dublin just a few minutes away from the nearest exchange). The Vodafone technicians are unfortunately completely useless. And will constantly blame faults on either yourself or eircoms lines; how much money would I be willing to bet that these problems would stop if I switched my service to UPC/Eircom – a lot. Like many other people on here I’m quite technologically literate and am doing a computer course in DCU. Everything on my end is set up properly, an Eircom engineer checked the lines. Neighbours on Vodafone/UPC say they have no connectivity issues either.

Dont even get me started on their website, it’s perhaps the most banjaxed piece of shit I’ve ever experienced. Error messages and broken links just aren’t fixed. It’s nearly impossible to get an email address for them.

Pluses: The Phone works grand.

]]> By: Ken http://ratemyisp.ie/ratings/vodafone/comment-page-6/#comment-1744 Ken Tue, 10 Apr 2012 21:40:41 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1744 Dont do it three years and promises of 4mb broadband that never happened is all you will get from these people. They will ask their support to call you but at all costs they will never come out to your premises to fix your problem, I had broadband speeds of .78mb. If you sign up to a mobile contract and offer you a discount internet package dont listen as it will never materialise and they will deny any offer. They are unscrupulous and dishonest. Further more I had an 18 month mobile contract with them and even though I didnt cancel my contract till after the 18 month period they now want to charge me a penalty for beaking my contract, then the normal overated monthly bill and then a penalty portal change charge. When you call them and tell them that this is unreasonable they say take it up with our legal people we are not interested. Dont go with these people!!! Dont do it three years and promises of 4mb broadband that never happened is all you will get from these people. They will ask their support to call you but at all costs they will never come out to your premises to fix your problem, I had broadband speeds of .78mb. If you sign up to a mobile contract and offer you a discount internet package dont listen as it will never materialise and they will deny any offer. They are unscrupulous and dishonest. Further more I had an 18 month mobile contract with them and even though I didnt cancel my contract till after the 18 month period they now want to charge me a penalty for beaking my contract, then the normal overated monthly bill and then a penalty portal change charge. When you call them and tell them that this is unreasonable they say take it up with our legal people we are not interested. Dont go with these people!!!

]]> By: Jaypee http://ratemyisp.ie/ratings/vodafone/comment-page-6/#comment-1722 Jaypee Tue, 03 Apr 2012 20:28:47 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1722 Having skimmed through the recent reviews of Vodafones Broadband service, was I not already a customer I would be extremely reluctant to sign up. However, as I am a customer, and have been for a year now, I have had no real issues like I'm seeing here, no drop off, no down time per se and absolutely no major drops in connection speeds apart form the usual peak times and even then, not really noticeable. Here is a Speedtest from " http://www.speedtest.net/result/1873645281.png " from 20:07 today, 03-Apr-12. I live in Roscrea, Tipperary and I was with Eircom on their 8Mb uncongested of which if I got half I was doing good. Signed up to Vodafone 24Mb and when I got the letter in saying I was now on their service, I followed the instructions to change my Eircom router settings to the Vodafone setting and immediately my speed jumped to approx 17Mb constantly, and once I got a Speedtest rating of over 23MB, granted that lasted about a minute, but still... :) I guess what I'm saying is that while I was still using the Eircom line and router my speed pretty much quadrupled and my bill dropped by about 30%. The service has been reliable since and as I work from home doing PC repair and what not, this is invaluable. I was also ale to view a complete internet, not the censored version Eircom is supporting, ie torrent sites, (not that I ever use them, but it's still nice to be able to should I want to.) I have also been offered a 12 month Xbox Live Gold Membership and to date 2 mobile phone as an added incentive, all in 12 months. Got offered the 1st phone about 6 weeks after joining, the 2nd one last month to extend my contract and the Xbox Membership at Christmas. Was with Eircom for years and got offered nothing!! Well that's my 2 cents on it. Oh, and I DO NOT work for Vodafone in anyway, shape or form, just in case you may be inclined to think I do. Having skimmed through the recent reviews of Vodafones Broadband service, was I not already a customer I would be extremely reluctant to sign up.

However, as I am a customer, and have been for a year now, I have had no real issues like I’m seeing here, no drop off, no down time per se and absolutely no major drops in connection speeds apart form the usual peak times and even then, not really noticeable.

Here is a Speedtest from ” http://www.speedtest.net/result/1873645281.png ” from 20:07 today, 03-Apr-12.

I live in Roscrea, Tipperary and I was with Eircom on their 8Mb uncongested of which if I got half I was doing good. Signed up to Vodafone 24Mb and when I got the letter in saying I was now on their service, I followed the instructions to change my Eircom router settings to the Vodafone setting and immediately my speed jumped to approx 17Mb constantly, and once I got a Speedtest rating of over 23MB, granted that lasted about a minute, but still… :)

I guess what I’m saying is that while I was still using the Eircom line and router my speed pretty much quadrupled and my bill dropped by about 30%. The service has been reliable since and as I work from home doing PC repair and what not, this is invaluable. I was also ale to view a complete internet, not the censored version Eircom is supporting, ie torrent sites, (not that I ever use them, but it’s still nice to be able to should I want to.)

I have also been offered a 12 month Xbox Live Gold Membership and to date 2 mobile phone as an added incentive, all in 12 months. Got offered the 1st phone about 6 weeks after joining, the 2nd one last month to extend my contract and the Xbox Membership at Christmas. Was with Eircom for years and got offered nothing!!

Well that’s my 2 cents on it.

Oh, and I DO NOT work for Vodafone in anyway, shape or form, just in case you may be inclined to think I do.

]]> By: Mike Malone http://ratemyisp.ie/ratings/vodafone/comment-page-6/#comment-1616 Mike Malone Fri, 27 Jan 2012 22:55:58 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1616 I have just completed an evaluation of mobile broadband for a client in the Dublin 17 area using 3, O2 and Vodafone. See 3 and O2 for my summary of their respective offerings. The Vodafone modem, labelled Vodafone K4605, was not supported by any of the mobile broadband routers available to me and so the evaluation could not proceed. Internet checks also suggest that Vodafone block VoIP traffic which would make them unsuitable for any of my clients as this would preclude or hamper current or future development. I have not given any star rating for any of the categories because the trials of Vodafone could not be conducted. I have just completed an evaluation of mobile broadband for a client in the Dublin 17 area using 3, O2 and Vodafone. See 3 and O2 for my summary of their respective offerings.
The Vodafone modem, labelled Vodafone K4605, was not supported by any of the mobile broadband routers available to me and so the evaluation could not proceed.

Internet checks also suggest that Vodafone block VoIP traffic which would make them unsuitable for any of my clients as this would preclude or hamper current or future development.

I have not given any star rating for any of the categories because the trials of Vodafone could not be conducted.

]]> By: Zero http://ratemyisp.ie/ratings/vodafone/comment-page-6/#comment-1580 Zero Thu, 19 Jan 2012 19:32:24 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1580 Been with Vodafone for nearly 2 years now. The first year was grand not a bother with them. Since last August my connection has been desperate!! Phone call after phone call...new router....filters on the lines...you name it, I done it. My speed keeps dropping to below 1mb. I should be getting 3mb. Today I contacted them about it as Im tired of their unprofessional help and they decided to update my software on my router and ended up breaking the thing!!!! So now they are sending out a new router and I'm currently using my old one. They told me today that there was a fault on the line too...later I rang back and they told me there was no fault!! We had an engineer from Eircom out too and they told me that the line was perfect, yet vodafone still saw a fault and claimed it was the engineers equipment that was faulty! Oh and the manner of some of the Technical Support is absolutely disgusting too! My advice to anyone reading this is stay well clear of Vodafone!!! They don't mind taking your money....they don't like helping your problem. Been with Vodafone for nearly 2 years now. The first year was grand not a bother with them. Since last August my connection has been desperate!! Phone call after phone call…new router….filters on the lines…you name it, I done it. My speed keeps dropping to below 1mb. I should be getting 3mb. Today I contacted them about it as Im tired of their unprofessional help and they decided to update my software on my router and ended up breaking the thing!!!! So now they are sending out a new router and I’m currently using my old one. They told me today that there was a fault on the line too…later I rang back and they told me there was no fault!! We had an engineer from Eircom out too and they told me that the line was perfect, yet vodafone still saw a fault and claimed it was the engineers equipment that was faulty! Oh and the manner of some of the Technical Support is absolutely disgusting too! My advice to anyone reading this is stay well clear of Vodafone!!! They don’t mind taking your money….they don’t like helping your problem.

]]> By: Mickelodian http://ratemyisp.ie/ratings/vodafone/comment-page-5/#comment-1570 Mickelodian Mon, 16 Jan 2012 17:58:16 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1570 Been with vodafone since I was sold off like a product myself two years ago... by BT who seem to think with Vodafone that the data protection act is voluntary or something... Anyway that aside I've had no major problems with the exception of one time when they lowered our package to another lower one they didn't even sell... a phone call sorted that out without any fuss. Sometimes the speed does lower...at peek times (they say its uncontested, but as an IT professional I can tel you that there is no such thing as uncontested and internet congestion is the order of the day worldwide at certain times ) Anyway the long and short of it is you get what you pay for... and in Ireland 8mb seems to be the average for fixed line at the moment. Maybe in fairness someone should get the carriers to revise that idea since a ot of us use a LOT of bandwidth and some of us use none at all... Either way my cap is 300 Gb a month and I'd be pretty lucky if I ever actually used over 150 Gb of that....and we have four machines and teenagers in the house using laptops and phones (WiFi) and all sorts of things... in fact we don't even bother with TV any more and use a media pc on the TV again using up more bandwidth...even that doesn't put a dent in out 300 gb a month! it costs about 50 odd euro a month... (well 45 but my partner goes through the 30 minutes of free mobile calls in 30 minutes each month and then some) Either way... I might be lucky or something but I have no complaints... regular service to a long standing customer with really good support would be my feelings on the matter... I've thought a fair bit about my ratings... it comes from someone that understands the ins and outs of IP and I'd consider it a 'conservative' but realistic appraisal. Mick Been with vodafone since I was sold off like a product myself two years ago… by BT who seem to think with Vodafone that the data protection act is voluntary or something…

Anyway that aside I’ve had no major problems with the exception of one time when they lowered our package to another lower one they didn’t even sell… a phone call sorted that out without any fuss.

Sometimes the speed does lower…at peek times (they say its uncontested, but as an IT professional I can tel you that there is no such thing as uncontested and internet congestion is the order of the day worldwide at certain times )

Anyway the long and short of it is you get what you pay for… and in Ireland 8mb seems to be the average for fixed line at the moment.

Maybe in fairness someone should get the carriers to revise that idea since a ot of us use a LOT of bandwidth and some of us use none at all…

Either way my cap is 300 Gb a month and I’d be pretty lucky if I ever actually used over 150 Gb of that….and we have four machines and teenagers in the house using laptops and phones (WiFi) and all sorts of things… in fact we don’t even bother with TV any more and use a media pc on the TV again using up more bandwidth…even that doesn’t put a dent in out 300 gb a month!

it costs about 50 odd euro a month… (well 45 but my partner goes through the 30 minutes of free mobile calls in 30 minutes each month and then some)

Either way… I might be lucky or something but I have no complaints… regular service to a long standing customer with really good support would be my feelings on the matter…

I’ve thought a fair bit about my ratings… it comes from someone that understands the ins and outs of IP and I’d consider it a ‘conservative’ but realistic appraisal.

****

]]> By: Allin Gray http://ratemyisp.ie/ratings/vodafone/comment-page-5/#comment-1568 Allin Gray Sun, 15 Jan 2012 21:16:15 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1568 I must respond to the Vodafone staff review below. I had BT internet, which did exactly what it said on the tin - good service. Takeover by Vodafone, a letter telling us that we were being upgraded to 8Mb 'uncongested' broadband and we no longer had internet worth talking about. A 1999 56k modem would have left our 'broadband' standing. As with other reviews here, Vodafone staff tried to say that it was something wrong with our line . . . . . It took us two months to cancel our home phone and go mobile with everything. EMobile broadband at €19.99 a month was way way way better. I must respond to the Vodafone staff review below. I had BT internet, which did exactly what it said on the tin – good service. Takeover by Vodafone, a letter telling us that we were being upgraded to 8Mb ‘uncongested’ broadband and we no longer had internet worth talking about. A 1999 56k modem would have left our ‘broadband’ standing. As with other reviews here, Vodafone staff tried to say that it was something wrong with our line . . . . . It took us two months to cancel our home phone and go mobile with everything. EMobile broadband at €19.99 a month was way way way better.

]]> By: MazLou http://ratemyisp.ie/ratings/vodafone/comment-page-5/#comment-1567 MazLou Sat, 14 Jan 2012 23:15:09 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1567 I would definitely NOT recommend vodafone broadband. We pay €60 per month and the service is so bad, constantly dropping service. If I try to use the internet in my room on the second floor, it won't work, I have to move down to the sitting room where the router is. Cannot wait till contract is up and we can switch. My rating overall is zero!! I would definitely NOT recommend vodafone broadband. We pay €60 per month and the service is so bad, constantly dropping service. If I try to use the internet in my room on the second floor, it won’t work, I have to move down to the sitting room where the router is. Cannot wait till contract is up and we can switch. My rating overall is zero!!

]]> By: vodahater http://ratemyisp.ie/ratings/vodafone/comment-page-5/#comment-1566 vodahater Sat, 14 Jan 2012 19:54:45 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1566 In the words of comic book guy..."Worst internet ever"!!!! Vodafone your a sham!! Im lucky to get 0.9 MB when i do a speed test!! there customer services dept is fucking pathetic too. they had the cheek to tell me its my phone line and gave me this spiel that i should try this and try that.. Give over you wankers. shut these plonkers down.. DO NOT SIGN UP TO THESE JOKERS...... 0 out of 10 stars In the words of comic book guy…”Worst internet ever”!!!! Vodafone your a sham!! Im lucky to get 0.9 MB when i do a speed test!! there customer services dept is ******* pathetic too. they had the cheek to tell me its my phone line and gave me this spiel that i should try this and try that.. Give over you *******. shut these plonkers down.. DO NOT SIGN UP TO THESE JOKERS…… 0 out of 10 stars

]]> By: Olena http://ratemyisp.ie/ratings/vodafone/comment-page-5/#comment-1534 Olena Mon, 02 Jan 2012 22:09:57 +0000 http://ratemyisp.ie/ratings/?p=101#comment-1534 Hi!I am highly Not reccomend any one connect to them!Sorry i can make mistake in English,i come from Ukraine.BUT I CAN PROOVE ALL BY THE LETTERS FROM VODAFONE MANAGEMENT!!!!!I was they costomer for a few month,all was ok,than i move home,and than starts HORROR!The company by 2 month take payments and don't do anything to move my service!I did about 100 calls to they service,every time i have to say all from begining!and all the time they say:i will live a message about your problem to the tehnical team!and they call you back!They never did it!They never replay to any e-mail!Than i did clouse direct debit and they start sending me letters about missing payments!!!!Never care to ask way i not pay?!Than i get Call from collector company!!!Only when i send a letter by using REGISTERED post , my problem start solved!!All that takes more than 6 months Now my husband get a bill for unlimited broadband -instead 25euro-169.15 euro!He have it more than a year now!He call them-and they say that he use another device,may be play station,and he have to pay the bill now!and they don't care to give him more comment!This day I was babbysiting in my friend house ant took the stick with me to my notebook,so i remember it good!Don't now now how it will finish!But never again we go to that company!!!!!! Hi!I am highly Not reccomend any one connect to them!Sorry i can make mistake in English,i come from Ukraine.BUT I CAN PROOVE ALL BY THE LETTERS FROM VODAFONE MANAGEMENT!!!!!I was they costomer for a few month,all was ok,than i move home,and than starts HORROR!The company by 2 month take payments and don’t do anything to move my service!I did about 100 calls to they service,every time i have to say all from begining!and all the time they say:i will live a message about your problem to the tehnical team!and they call you back!They never did it!They never replay to any e-mail!Than i did clouse direct debit and they start sending me letters about missing payments!!!!Never care to ask way i not pay?!Than i get Call from collector company!!!Only when i send a letter by using REGISTERED post , my problem start solved!!All that takes more than 6 months
Now my husband get a bill for unlimited broadband -instead 25euro-169.15 euro!He have it more than a year now!He call them-and they say that he use another device,may be play station,and he have to pay the bill now!and they don’t care to give him more comment!This day I was babbysiting in my friend house ant took the stick with me to my notebook,so i remember it good!Don’t now now how it will finish!But never again we go to that company!!!!!!

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