Comments on: Vodafone

By: Mike Malone

Mike Malone — Fri, 27 Jan 2012 22:55:58 +0000

I have just completed an evaluation of mobile broadband for a client in the Dublin 17 area using 3, O2 and Vodafone. See 3 and O2 for my summary of their respective offerings.
The Vodafone modem, labelled Vodafone K4605, was not supported by any of the mobile broadband routers available to me and so the evaluation could not proceed.

Internet checks also suggest that Vodafone block VoIP traffic which would make them unsuitable for any of my clients as this would preclude or hamper current or future development.

I have not given any star rating for any of the categories because the trials of Vodafone could not be conducted.

By: Zero

Zero — Thu, 19 Jan 2012 19:32:24 +0000

Been with Vodafone for nearly 2 years now. The first year was grand not a bother with them. Since last August my connection has been desperate!! Phone call after phone call…new router….filters on the lines…you name it, I done it. My speed keeps dropping to below 1mb. I should be getting 3mb. Today I contacted them about it as Im tired of their unprofessional help and they decided to update my software on my router and ended up breaking the thing!!!! So now they are sending out a new router and I’m currently using my old one. They told me today that there was a fault on the line too…later I rang back and they told me there was no fault!! We had an engineer from Eircom out too and they told me that the line was perfect, yet vodafone still saw a fault and claimed it was the engineers equipment that was faulty! Oh and the manner of some of the Technical Support is absolutely disgusting too! My advice to anyone reading this is stay well clear of Vodafone!!! They don’t mind taking your money….they don’t like helping your problem.

By: Mickelodian

Mickelodian — Mon, 16 Jan 2012 17:58:16 +0000

Been with vodafone since I was sold off like a product myself two years ago… by BT who seem to think with Vodafone that the data protection act is voluntary or something…

Anyway that aside I’ve had no major problems with the exception of one time when they lowered our package to another lower one they didn’t even sell… a phone call sorted that out without any fuss.

Sometimes the speed does lower…at peek times (they say its uncontested, but as an IT professional I can tel you that there is no such thing as uncontested and internet congestion is the order of the day worldwide at certain times )

Anyway the long and short of it is you get what you pay for… and in Ireland 8mb seems to be the average for fixed line at the moment.

Maybe in fairness someone should get the carriers to revise that idea since a ot of us use a LOT of bandwidth and some of us use none at all…

Either way my cap is 300 Gb a month and I’d be pretty lucky if I ever actually used over 150 Gb of that….and we have four machines and teenagers in the house using laptops and phones (WiFi) and all sorts of things… in fact we don’t even bother with TV any more and use a media pc on the TV again using up more bandwidth…even that doesn’t put a dent in out 300 gb a month!

it costs about 50 odd euro a month… (well 45 but my partner goes through the 30 minutes of free mobile calls in 30 minutes each month and then some)

Either way… I might be lucky or something but I have no complaints… regular service to a long standing customer with really good support would be my feelings on the matter…

I’ve thought a fair bit about my ratings… it comes from someone that understands the ins and outs of IP and I’d consider it a ‘conservative’ but realistic appraisal.

Mick

By: Allin Gray

Allin Gray — Sun, 15 Jan 2012 21:16:15 +0000

I must respond to the Vodafone staff review below. I had BT internet, which did exactly what it said on the tin – good service. Takeover by Vodafone, a letter telling us that we were being upgraded to 8Mb ‘uncongested’ broadband and we no longer had internet worth talking about. A 1999 56k modem would have left our ‘broadband’ standing. As with other reviews here, Vodafone staff tried to say that it was something wrong with our line . . . . . It took us two months to cancel our home phone and go mobile with everything. EMobile broadband at €19.99 a month was way way way better.

By: MazLou

MazLou — Sat, 14 Jan 2012 23:15:09 +0000

I would definitely NOT recommend vodafone broadband. We pay €60 per month and the service is so bad, constantly dropping service. If I try to use the internet in my room on the second floor, it won’t work, I have to move down to the sitting room where the router is. Cannot wait till contract is up and we can switch. My rating overall is zero!!

By: vodahater

vodahater — Sat, 14 Jan 2012 19:54:45 +0000

In the words of comic book guy…”Worst internet ever”!!!! Vodafone your a sham!! Im lucky to get 0.9 MB when i do a speed test!! there customer services dept is fucking pathetic too. they had the cheek to tell me its my phone line and gave me this spiel that i should try this and try that.. Give over you wankers. shut these plonkers down.. DO NOT SIGN UP TO THESE JOKERS…… 0 out of 10 stars

By: Olena

Olena — Mon, 02 Jan 2012 22:09:57 +0000

Hi!I am highly Not reccomend any one connect to them!Sorry i can make mistake in English,i come from Ukraine.BUT I CAN PROOVE ALL BY THE LETTERS FROM VODAFONE MANAGEMENT!!!!!I was they costomer for a few month,all was ok,than i move home,and than starts HORROR!The company by 2 month take payments and don’t do anything to move my service!I did about 100 calls to they service,every time i have to say all from begining!and all the time they say:i will live a message about your problem to the tehnical team!and they call you back!They never did it!They never replay to any e-mail!Than i did clouse direct debit and they start sending me letters about missing payments!!!!Never care to ask way i not pay?!Than i get Call from collector company!!!Only when i send a letter by using REGISTERED post , my problem start solved!!All that takes more than 6 months
Now my husband get a bill for unlimited broadband -instead 25euro-169.15 euro!He have it more than a year now!He call them-and they say that he use another device,may be play station,and he have to pay the bill now!and they don’t care to give him more comment!This day I was babbysiting in my friend house ant took the stick with me to my notebook,so i remember it good!Don’t now now how it will finish!But never again we go to that company!!!!!!

By: Alan Joyce

Alan Joyce — Tue, 20 Dec 2011 11:42:44 +0000

I swapped to Vodafone about 3 weeks ago. I’m based in Tipperary and the phone is working fine but the broadband has been a nightmare. I got a text last week saying the broadband was gone through but now it has been down for over 4 days and I’ve contacted them 3 days in a row. I work in IT and I work from home as well and its proving to be a disaster as I can’t complete work and I can’t get the problem fixed. Should never have changed. I’ve changed all the settings they have asked and logged a problem but usual rubbish an engineer has to take a look at it.

By: Vodafail

Vodafail — Fri, 16 Dec 2011 16:41:33 +0000

We were with ESAT BT for years, always had a great connection that was always up. As soon as Vodafail took over it all went to shit. If and when the connection works the speeds are ok, but it simply never happens. You never know if you will have internet when you go to use it, IF it is connected you may have a connection like this http://speedtest.net/result/1645508715.png this is pretty much the normal.

Like others here I have been through all the “troubleshooting” with them, unplug my skybox, move my router connection point, try another router, replaced my dsl filters, restart my router and so on. If I can sometimes have a 5mb connection for a week uninterrupted then suddenly no connection or >1mb the problem does not lie on my end as nothing changes in my setup .Can’t wait to get off Vodafone avoid them at all costs. Sort yourself out Vodafone your losing customers by the boat load.

By: Jonathan

Jonathan — Mon, 05 Dec 2011 21:51:48 +0000

Extremely poor service. Constant drop in speed. Router provided is terrible. When provided I informed Vodafone that it was broken (could not update firmware, blacklist MAC addresses, change my WiFI information or turn it off, could not open up ports on the router.) and I was simply told they could do nothing about it and that my only option was to buy a new router (€40). Fucking ridiculous! As well as that their website has been broken for months since they decided to update. If you’d like to contact Vodafone you can’t as their contact form is broken, their logon services go down once a week, a majority of the services on their website has never worked. I you try by phone your either told that their having technical difficulties or your stuck on the phone to a fucking machine for an hour & a half. And considering I pay €50-€70 a month for a shitty broadband & phone service (Phone+Broadband+Broadband Limit +30GBX2+AV) and that when their is a fault with my line that I have to pay up to €100 to get it fixed even though it’s a problem with another ISP makes it fucking ridiculous!