Wicklow Broadband

“Wicklow Broadband gained its customer base quickly between 2006 – 2010. During 2010 the network structure was reviewed and updated to massively increase data carrying capacity to meet current,and medium term, capacity, we now operate a network with multi-Gigabit capacity….”

Products: Domestic Broadband, Business Broadband, Corporate Customers.

Wicklow Broadband

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100 Customer Reviews of “Wicklow Broadband”

Review by LetDown, September 7, 2017

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The only thing consistent about WBB is the poor customer service. Speeds are up and down. I’ve tried to watch HD vidoes on youtube only to have the video pause because its buffering. For the first 2 minutes it loads at full speed then your internet speed is cut in half by WBB. You pay for 7Mb and after 2 minutes WBB drops the speed to less than 3Mb. There is better value broadband with faster speeds for less. Shop around, its not worth the hassle of dealing with any of the girls in the office over simple things.

Review by gregp123, March 1, 2016

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What can I say when we first join wbb we opted for the 3mb pack and said we could work for there…we can simultaneously stream Netflix and have people working away on countless devices never had any problems brilliant company altogether

Review by cirymarr, January 5, 2016

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I’ve been with Wicklow Broadband for over 5 years now. At the beginning, the speeds were the best available in Wicklow, but this has not changed over the years, and now, in Jan 2015, I am paying €59.99 per month for an (at best) 7Mbit download service – this is no longer comptetitive, in comparison to competing service providers.

Nikki, the business owner, has made one promise after another to increase speeds, but this has not materialised.

Review by bheylen, May 23, 2014

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Good technology given the location. Up time is pretty good, bandwidth as advertised. Nikki very responsive.

Review by jeffC, April 2, 2014

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On moving to Wicklow about 8 months ago Wicklow Broadband was recommended by several neighbours. We opted for the 10mb service as we work from home a lot.

Any concerns we had about consistency or the the stability of the service in bad weather are long gone. We consistently get 9mb+ download and 1.2mb+ upload, so from receiving and sending large files, to video conferencing, to watching sky+, the broadband is stable and reliable.

Its also a massive plus that you can get through to support pretty much instantly. We highly recommend them

Review by John8, February 16, 2014

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I have been a Wicklow Broadband customer for 7 years. The service has greatly improved over the years, and is now second to none. The speed is very good and the service itself is very reliable. There is rarely a problem with the service, and if there is, it is rectified promptly. For example, after the storms this week, I had no service today for the first time in over a year. I discovered this at 4pm (Saturday), and rang Nicky. The service was back within the hour. Thanks, Nicky for the quick response. I would highly recommend Wicklow Broadband to anyone.

Review by stan.distortion, September 20, 2013

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Very happy with the service, speeds are good 24/7 and latency is ok even for online gaming. Occasionally had downtime (better than 99% uptime) and tech support has sometimes been hard to contact during those periods, otherwise it has been very good.

Review by AnthonyKelly, August 10, 2013

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I don’t work for WBB nor am I in any way connected with WWB nor it’s owners nor employees.
I live in the Redcross area and other than WBB or a satellite connection I have little choice in how I get an internet connection.
I have been with WBB for several years and have been through some downs but mainly ups!
My own honest experience is that over the past 18 to 24 months the service has been very stable and I have had no noticeable downtimes (I mainly use this connection in the evening). I am getting close to the advertised download (7 MB) and I nearly always exceed the upload by 40 to 50 percent (1.5 MB). I am happy with the value and as I said the reliability has not been an issue.
To make this review any way useful I shouldn’t let the ‘elephant in the room’ pass without comment. So here goes … I would (almost) never call the Help Desk!! Although the people are always polite when I do I invariably hang up without either a resolution nor confidence that my issue will travel any further unless I bring it to the next level!! Now as I said the service has been fairly stable for a while so I have no need to call but when I do ….
So in summary if you are outside the Eircom, NTL etc. service area then I can confidently say you won’t find better than WBB!!

Review by Glyn, July 6, 2013

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Excellent service, very consistent up & download speeds, very happy with the service. If there is an issue, they have gotten back to me promptly & resolved it.

Highly recommended.

Review by Lisa1234, June 20, 2013

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I dont know how to rate wicklow broadband, on one hand the broadband works well but the customer service is so appalling it is hard to stick with them. If you call them and you are unlucky enough to get anyone other than Nicky… Well its never pretty. Their billing system is a MESS and they constantly forget to even send my bill and then they cut me off which is a rigamarole to get back on.
I got an email from them yesterday with this – REMINDER / PLEASE PAYMENT TO UNBLOCK YOUR CONNECTION, THANK YOU .
No sign off, no thank you, i realised again I had been cut off without warning. As I was working I couldnt call them and so have no internet at home today. Its so strange because Nicky himself is brilliant at after sales but he doesnt seem to need to pass that on to his staff. The girls on the phone are arrogant and seem to take it personally when you call up with a problem, saying things like “well its not my fault” when you have a problem. INFURIATING. To be honest the staff there seem to see customers as the enemy instead of the very reason they have employment.

Sometimes I feel as though WBb are actively trying to get me to switch providers although I know that cannot be true! They never respond to emails, are awful on the phone and once when I threatened to leave them the response was “we have no problem with that”. Agh!! I have no facility for regular broadband and the set up fees for other companies are putting me off switching right now AND perhaps its also better the devil you know. I hope Nicky will sort out his CUstomer care because its a great service if uou could just get some respect from them. Ive to ring them today, hopefully they will answer the phones and not be too antagonistic if they do! Fingers crossed.

Review by Dee, Wicklow, June 3, 2013

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I mistakenly ended up on this web site because I was looking for WBB, clicked the wrong search item and saw Darrens review (two or three reviews below this). Darren is a “Trinity english lecturer” but seems to have a problem with arithmetic. He claims that the company is scamming customers “Most of the names on top of each review link back to the Wicklow broadband website anyway, others don’t link anywhere and are scams” out of interest I checked out the claim. 18/90 reviews had links, 2 returned server not found and one was from WBB, the remainder linked to websites, all businesses apart from a 1 personal yahoo and 1 personal eircom account. Actually found a really nice B+B called Kilranelagh, so it wasn’t a complete waste of my time.
I am a WBB customer since 2008 and find the service excellent. In the early days we had lots of problems and interacted with Nicky a lot, I always got the impression back then it was a bit of a three man band, so the reason so many people mention Nicky is because he was owner, installer, troubleshooter and driver for his staff.
I can appreciate being frustrated with a service but I do think its wrong to publish stuff like that, 1/18 could never be interpreted by any reasonable person as “most of the names……link back to Wicklow broadband”

Review by mike, May 29, 2013

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Ive been with wicklow broadband for 4 months now and i would not recomend them.When i got it installed i ran a speed test to see how good it was ping was 20 download was 8.9 and upload was 2.1 brilliant i said.Then i noticed a problem in the first week when i download a programme i was only getting around 400 kbps which is around 3MB download some times this drops to 250kbps then it jumps up to 600kbps back down to 300kbps there speed is all over the place im supposed to get around 1000kbps when downloading.(use firefox it shows your actual download speed in brackets). ive rang customer service several times but no one has answered ive left messages on their answering machine no one got back to me ive also sent emails it took 3 months before i got a reply i got two emails the same day saying there going to check it out and still havent heard a word from then.When i was with vodafone broadband i was getting 2.7 download which is 320kbps transfer rate and thats exactly what i got 24/7.Any isp company that has no customer service are just not worth it.

Review by David, May 25, 2013

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AWFUL AWFUL AWFUL.

Awful service. Been with them for 4 years (No other option unfortunately). I rang to inquire about something simple (took about 5 tries to get them to pick up), and I was told to email them the inquiry instead. I’ve sent them 4 emails now over the space of 3 months and I’ve gotten no reply. I tried to ring their numbers (all of them), for the last 3 days and they rang out each time. It’s impossible to get in contact with this crowd. Useless.

On average about 1 day out of the week the internet completely stops, and this can last up to two days. So, very unreliable especially for college students and school students who need it for research. I manage some web hosting services and due to the unstable connection, I have to connect my iPhone to my computer, and use it’s slower internet (but more stable), to transfer files from my computer to the FTP server. That proves how bad it is.

The power line adapters they gave us broke (All 3 of them) after about 5 months. Nothing to do with me, just one day it would not light up. Couldn’t get in contact so I had to buy 3 more for 130 euro! The router they gave us also stopped working, so I had to buy a new one also.

Overall, they do not provide an adequate service. Perhaps the unstable connection is because of my area, but they should at least have the courtesy to answer the phone and reply to emails, and also give out quality hardware that will last more than 5-6 months. If at all possible, do not go for these people. Go for anything else. Trust me.

Review by Ronnie Cox, May 20, 2013

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I have been involved in the telecommunications sector for over 30 yrs as employee, manager and now self employment so I have experienced the introduction and development of dsl. I was more than dissatisfied with by dsl line package and subsequently contacted Wickow Broadand re broadband package.I stated my requirements re sip, streaming and remote access and was assured that there product would do all that I required. This was entirely true,once the package was installed I can now access streaming content use sip (phone), and remote access to customers. Given the fact that there are numerous devices online at any one time with no evident contention lag or buffering I can only commend the quality and service of this package.
I did at one stage notice a slight decrease in quality which required a software update, from report to resolution took one hour. Who can quibble with service like that.
Ronnie C

Review by Niall Kenny, April 9, 2013

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I have been a customer of Wicklow Broadband since the very beginning. After a few months of a shaky start things improved. During this period the organisation reacted quickly to every report of difficulties. They have out grown all of this to the point where we now just take it all for granted. I am pleased to be an ambassador for their excellent service.

Review by j kav, March 29, 2013

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switched to wb less than a month ago from eircom. i wasn’t sure about wb as i hadn’t even heard of them
before i went to switch but after seeing the customer reviews i said its worth a shot . thank god i switced as eircom has to be the biggest joke of isp iv’e ever used. if you have clear line of sight go for it you wont be disappointed . i went for 7 mbs ,that’s what i get,occasionally more, should of changed years ago.

Review by Terry Clancy, March 27, 2013

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After a poor experience with another Wireless Broadband Supplier I was very carefull about using another. I should not have been! After some study I called Wicklow Broadband and asked that I be connected up. Following a quick check for suitability the Installation Engineers were out and within a relatively short time we were connected up with an excellent quality Wireless Broadband throughout the house. Support is excellent and I highly recommend Wicklow Broadband is available in your area.

Review by HF, March 17, 2013

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We switched to WBB about 4 months ago now. Once we pinned down an installation date, it was all systems go. Very happy with the speed and performance. Support is extremely good, I had a problem early on a Sunday morning and even got a response and my problem solved within half an hour. Excellent Service. Only downside every single time an Engineer comes to our offices, it rains!!!! We will be hoping for no on site support requirements this summer!!!

Review by John B, March 16, 2013

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Have been with WBB for about 3mths and it has been a great improvement on Eircom/Vodaphone. I am very happy with the reliability and speeds. Am just adding two more installations and looking forward to a fast reliable service. Having read some of the reviews I hope there wont be any support issues!!? Great so far!

Review by Phil, March 10, 2013

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I’ve been with Wicklow broadband for about 4 years now and I have to say they’ve been great. I’m getting around 7mb download speeds where eircom can barely hit 1, especially in the evenings as I’m about 3 miles from the exchange. There not a huge company like the rest of them but this means you get a more personal service. I’m just off the phone after an hour of speaking with there technical dept (which I called at 5pm on a Saturday evening) as I am having problems with a fancy router that I bought from the net which turns out to be a dud, and they had no problem going through everything with me, even though I didn’t buy it from them.
I have recommended them to quite a few of my neighbors and they have all been well impressed with the service and download speeds after suffering for so long with the phone line speeds that come with the other providers in this area.

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